Re: CMDB Atrium 7.6 patch 4

I'm not sure exactly what the issue is so it's difficult to help. The sandbox datasets and reconciliation jobs are created when the CMDB is installed; did someone delete them? If you create a person record in the foundation data then a Person CI should automatically be created. Can you explain

General Q on 7.6.3 API ARGetListEntryWithFields char 0 ( diary) field restriction removal; comment on ARSetGetEntry()

Hi Folks, The API 7.6.3 removes the restriction of char 0 ( Diary) fields from ARGetListEntryWithFields from its doc (it's about time!) but that same doc does not indicate what happens when that API is used against an older server. What can happen is: 1) The restriction is abided by,

Re: General Q on 7.6.3 API ARGetListEntryWithFields char 0 ( diary) field restriction removal; comment on ARSetGetEntry()

Hi, We are talking about new API-functions against old servers only, right? If I implemented this, I would do it the easy way, and not think too much about the performance, as one would expect the server version to keep up. ARGetListSQL would be out, as it bypasses the permission model. I

Re: General Q on 7.6.3 API ARGetListEntryWithFields char 0 ( diary) field restriction removal; comment on ARSetGetEntry()

Hi Misi, We are talking about new API-functions against old servers only, right? Absolutely. I am using the ARGetMultipleEntries (which has no field restriction) but is limited to 100 records - a very very small amount! The 1000 is just an example. So, I must think about performance.

Re: General Q on 7.6.3 API ARGetListEntryWithFields char 0 ( diary) field restriction removal; comment on ARSetGetEntry()

Hi, Why not turn on API-logging on the server to see what happens? I don't want to argue, but retrieving 100 record a time as compared to 1000 would make no significant difference in time. The difference is that a ARGetList* instead of an ARGetMultipleEntries, performs a single SELECT-statement

Re: General Q on 7.6.3 API ARGetListEntryWithFields char 0 ( diary) field restriction removal; comment on ARSetGetEntry()

Hi Misi, Thanks for your comments. What I really want is an answer to the backward compatibility processing of the ARGetListEntryWithFields() call - which is missing from the documentation. This will enable me to decide to use it or not with this release 7.6.3. So, if someone connected

Re: CMDB Atrium 7.6 patch 4

what happened exactly is when I imported a modified people record in it say's the record updated but nothing get's updated came to found out that there is not BMC.ASSET.SANDBOX.BULK is not there so I created that and ran the reconciliation jobs and after tested to import people record or modify

Can RKM 7.6.04 be installed against ARS\ITSM 7.6.03??

Does any one know if the new RKM 7.6.04 can be successfully installed and used against a ARS\ITSM 7.6.03 installation?? This will be on a windows server 2008 64bit, ms sql 2008, tomcat ars 7.6.03 itsm 7.6.03 infrastructure. Bruce Sisk PeoplePC Online A

Re: Error Messages in 7.6.03/04

Might want to look for a address fault causing the memory leak :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Saturday, February 05, 2011 8:31 AM To: arslist@ARSLIST.ORG Subject: Re: Error

Re: ITSM 7.0.1 on ARS 6.3, Licenses query

John, Not being an ITSM person, this may sound wrong, and if it does please forgive. But how do you run a 7.x application on a 6.x server?doesn't the 7.x application require 7.x server functionality?or did this come out before they synchronized the versions? From: Action Request

Re: CMDB Atrium 7.6 patch 4

I'm still not sure what you are modifying. Is your import trying to modify the CTM:People record or the BMC_Person CMDB CI? If you are importing into the CTM:People form then why not simply open the form and modify a record whilst the logs are enabled? That way you should see where the error is.

Re: Can RKM 7.6.04 be installed against ARS\ITSM 7.6.03??

It cannot.  It is not supported or recommended. Alan Blake --- On Mon, 2/7/11, Bruce Sisk siskbr...@peoplepc.com wrote: From: Bruce Sisk siskbr...@peoplepc.com Subject: Can RKM 7.6.04 be installed against ARS\ITSM 7.6.03?? To: arslist@ARSLIST.ORG Date: Monday, February 7, 2011, 7:56 AM Does any

Re: General Q on 7.6.3 API ARGetListEntryWithFields char 0 ( diary) field restriction removal; comment on ARSetGetEntry()

Hi, I tried it quickly with the driver-program: LOG INIT GLEWF My 6.3 server returned the usual error message ARERR 241. The 7.5 and 7.6 seems returns the correct data. I checked the SQL and API on 7.5, and it performs a single API/SQL-call including the big field without complaining.

Re: General Q on 7.6.3 API ARGetListEntryWithFields char 0 ( diary) field restriction removal; comment on ARSetGetEntry()

Hi Misi, Thanks for trying this out with the driver for me. The change may have been introduced in 7.5. There would be (and isn't) and .h change as all arguments are the same and behaviour isn't documented in ARS .h files. Clearly a bit of a doc bug in 7.6.3 then. I note that the error you

Re: ITSM 7.0.1 on ARS 6.3, Licenses query

You will need to upgrade AR System to version 7.0.01 or later to utilize the ITSM 7.0.x applications. This is documented in the compatibility matrices. ITSM 7.0.0x applications require functionality first introduced in AR System 7.0.0x. -David J. Easter Manager of Product Management, Remedy

Missing fields when viewed from the browser

All I've created a custom form and in the User Tool all fields display and all workflow functions as expected. However, when the form is accessed from the mid-tier only a few of the fields display. I've flushed the cache several times and applied view\change permissions to all form objects without

Re: Missing fields when viewed from the browser

Are you logging into the Web as the same user, it could be a permission issue. On Feb 7, 11:09 am, Joran, Peter CTR WHS/ITMD/ACI Group peter.joran@whs.mil wrote: All I've created a custom form and in the User Tool all fields display and all workflow functions as expected. However, when the

Re: General Q on 7.6.3 API ARGetListEntryWithFields char 0 ( diary) field restriction removal; comment on ARSetGetEntry()

Hi, If you specify NULL for the field list, you get no error against the 6.3 server from the 7.6 driver. If you do not specify any fields in ARGetListEntryWithFields, only the form specified result-list-fields are returned. This is true for all server versions I would imagine. Best

Re: Missing fields when viewed from the browser

Pete, Does the same thing happen when you log on as an Administrator from the web? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joran, Peter CTR WHS/ITMD/ACI Group Sent: Monday, February 07, 2011 10:09 AM To: arslist@ARSLIST.ORG Subject:

Re: Missing fields when viewed from the browser

Are the missing fields controlled by workflow on the User Tool (i.e. are they hidden and workflow unhides them upon opening of the form under certain conditions?). Also, what is the version of Midtier you're running? From: Joran, Peter CTR WHS/ITMD/ACI Group

Asset Management Console Relationship Search?

** Listers: Asset Management 7.6 patch 007 does not seem to have some of the functionality of AM 7.00.03. When I go to the Administration Console on 7.00.3 I see a field for "Role" in the search criteria section. This field allows me to search by my relationship to a CI, like "Owned by,"

Monthly Reports in Dashboards

Hi Group, I have Dashboards Question. Has anyone tried displaying monthly reports using dashboards for e.g. number of tickets opened\closed each month. I played a bit with the flashboard variables and flashboards but there seems to be no options to group tickets by each month. There are

Re: General Q on 7.6.3 API ARGetListEntryWithFields char 0 ( diary) field restriction removal; comment on ARSetGetEntry()

Right you are. (Just played around with driver). Clearly some doc is missing from the API guide. Very different behaviour than ARGetListEntry for the same argument. Cheers Ben -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On

Re: Missing fields when viewed from the browser

All Thanks for the replies. The issue was resolved when I removed the view information from the URL and manually added it. Pete -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ars Lister Sent: Monday, February 07, 2011

Important forms/records? CFG TicketNumGenerator

I looked over some tables and noticed some large ones. I have WOI:CFG TicketNumGenerator SRM:SFG TicketNumGenerator WOI:WorkOrderInterface_Create They all have records in them but I assume these forms should have their records deleted after it is used. The Work Order Interface create is large

Rant: Re: [ARSLIST] JAVA API in a x64 machine using x32 dlls

Of course -- a whole different strategy would be for BMC to produce a REST interface for ARS. aka - Kinetic Link -- http://www.kineticdata.com/Products/KineticLink.html It would eliminate all this stuff about: versioning, dll, .so, 64bit, 32bit, etc... I see salesforce.com is hitting on

Re: WWRUG11: Sharing Tools, Technology and Training See you in September in D.C.

Dan I would like to attend the conference, but need an agenda and cost estimate. I work for the US government and need to fill out forms now to get second half of the year conferences approved. The information needs to be entered into our system by the end of February so manager's and

Rant: Re: [ARSLIST] JAVA API in a x64 machine using x32 dlls

John, In the interests of fairness, there's a community edition of the XML Gateway which does the same, but more :-) http://www.javasystemsolutions.com/jss/video/view/BMCITSMIncidentsTasksWorklogs Read all about it:

Re: WWRUG11: Sharing Tools, Technology and Training See you in September in D.C.

Liz (and others) ... Our web site with this years agenda will be out around Feb. 15th. But I can give you some preliminary information (That you can hold me to): If you take a look at last year's agenda it will be very similar. www.wwrug.com Conference room rate will be 195/night plus taxes

Re: WWRUG11: Sharing Tools, Technology and Training See you in September in D.C.

Liz, I had to tell my boss how much I wanted to spend for training just this morning too. Well, how much I wanted them to want ... The actual agenda probably won't be set for some time yet, as there is yet to be a call for presentations and submissions and vendors and so forth. You can get a

Re: WWRUG11: Sharing Tools, Technology and Training See you in September in D.C.

Yeah, what Dan said... :-) On Feb 7, 2011, at 3:33 PM, arslist wrote: Liz (and others) ... Our web site with this years agenda will be out around Feb. 15th. But I can give you some preliminary information (That you can hold me to):

Re: Rant: Re: [ARSLIST] JAVA API in a x64 machine using x32 dlls

XMLGateway -- seems like a great approach. I figure -- if you want your system to expand it's foothold you would be wise in making it easy for all to interact with it. This kind of functionality should exist in the raw package. -John On Feb 7, 2011, at 4:02 PM, John Baker wrote: John,

Re: CMDB Atrium 7.6 patch 4

We have to do every 2 weeks to update or modify some existing people records they were like thousands. So with out BMC.ASSET.SANDBOX.BULK we can't do that so I added in BMC CMDB ATRIUM after adding it as well I am unable to do it. Peter Romain-2 wrote: I'm still not sure what you are

Re: CMDB Atrium 7.6 patch 4

gok's wrote: Thanks for response Peter Romai We have to do every 2 weeks to update or modify some existing people records they were like thousands. So with out BMC.ASSET.SANDBOX.BULK we can't do that so I added in BMC CMDB ATRIUM after adding it as well I am unable to do it. Peter

Re: OCLA RUG - Feb 23 2011

** Correction: Wednesday, Feb 23rd ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: General Q on 7.6.3 API ARGetListEntryWithFields char 0 ( diary) field restriction removal; comment on ARSetGetEntry()

I have developed a utility posted at: http://communities.bmc.com/communities/docs/DOC-11866 The Fast-Export utility deal carefully with Diary fields and has backward and upward computability, the aim of the utility when developed is to avoid using ARGETLISTEntry and deployed a process based on