I have developed a utility posted at:
http://communities.bmc.com/communities/docs/DOC-11866
The Fast-Export utility deal carefully with Diary fields and has backward and
upward computability, the aim of the utility when developed is to avoid using
ARGETLISTEntry and deployed a process based on t
** Correction: Wednesday, Feb 23rd
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gok's wrote:
>
> Thanks for response Peter Romai
> We have to do every 2 weeks to update or modify some existing people
> records they were like thousands. So with out BMC.ASSET.SANDBOX.BULK we
> can't do that so I added in BMC CMDB ATRIUM after adding it as well I am
> unable to do it.
>
>
> P
We have to do every 2 weeks to update or modify some existing people records
they were like thousands. So with out BMC.ASSET.SANDBOX.BULK we can't do
that so I added in BMC CMDB ATRIUM after adding it as well I am unable to do
it.
Peter Romain-2 wrote:
>
> I'm still not sure what you are modify
XMLGateway -- seems like a great approach.
I figure -- if you want your system to expand it's foothold you would be wise
in making it easy for all to interact with it.
This kind of functionality should exist in the raw package.
-John
On Feb 7, 2011, at 4:02 PM, John Baker wrote:
John,
Yeah, what Dan said... :-)
On Feb 7, 2011, at 3:33 PM, arslist wrote:
> Liz (and others) ...
> Our web site with this years agenda will be out around Feb. 15th. But I can
> give you some preliminary information (That you can hold me to):
_
Liz,
I had to tell my boss how much I wanted to spend for "training" just this
morning too. Well, how much I wanted them to want ...
The actual agenda probably won't be set for some time yet, as there is yet to
be a call for presentations and submissions and vendors and so forth. You can
get
Liz (and others) ...
Our web site with this years agenda will be out around Feb. 15th. But I can
give you some preliminary information (That you can hold me to):
If you take a look at last year's agenda it will be very similar.
www.wwrug.com
Conference room rate will be 195/night plus taxes incl
John,
In the interests of fairness, there's a community edition of the XML Gateway
which does the same, but more :-)
http://www.javasystemsolutions.com/jss/video/view/BMCITSMIncidentsTasksWorklogs
Read all about it:
http://www.javasystemsolutions.com/documentation/xmlgateway/jss-xmlgateway-ins
Dan
I would like to attend the conference, but need an agenda and cost
estimate. I work for the US government and need to fill out forms now
to get second half of the year conferences approved. The information
needs to be entered into our system by the end of February so manager's
and government
Of course -- a whole different strategy would be for BMC to produce a REST
interface for ARS.
aka - Kinetic Link -- http://www.kineticdata.com/Products/KineticLink.html
It would eliminate all this stuff about: versioning, dll, .so, 64bit, 32bit,
etc...
I see salesforce.com is hitting on all
I looked over some tables and noticed some large ones.
I have WOI:CFG TicketNumGenerator
SRM:SFG TicketNumGenerator
WOI:WorkOrderInterface_Create
They all have records in them but I assume these forms should have
their records deleted after it is used.
The Work Order Interface create is large an
All
Thanks for the replies.
The issue was resolved when I removed the view information from the URL and
manually added it.
Pete
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ars Lister
Sent: Monday, February 07, 2011 2:
Right you are. (Just played around with driver). Clearly some doc is missing
from the API guide. Very different behaviour than ARGetListEntry for the same
argument.
Cheers
Ben
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Beh
Hi Group,
I have Dashboards Question. Has anyone tried displaying monthly
reports using dashboards for e.g. number of tickets opened\closed each
month. I played a bit with the flashboard variables and flashboards but
there seems to be no options to group tickets by each month. There are
op
**
Listers:
Asset Management 7.6 patch 007 does not seem to have some of the functionality of AM 7.00.03.
When I go to the Administration Console on 7.00.3 I see a field for "Role" in the search criteria section. This field allows me to search by my relationship to a CI, like "Owned by," "Mana
Are the missing fields controlled by workflow on the User Tool (i.e. are they
hidden and workflow unhides them upon opening of the form under certain
conditions?).
Also, what is the version of Midtier you're running?
From: "Joran, Peter CTR WHS/ITMD/ACI Group
Pete,
Does the same thing happen when you log on as an Administrator from the web?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joran, Peter CTR WHS/ITMD/ACI
Group
Sent: Monday, February 07, 2011 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Missin
Hi,
If you specify NULL for the field list, you get no error against the 6.3
server from the 7.6 driver.
If you do not specify any fields in ARGetListEntryWithFields, only the
form specified result-list-fields are returned. This is true for all
server versions I would imagine.
Best Regar
Are you logging into the Web as the same user, it could be a
permission issue.
On Feb 7, 11:09 am, "Joran, Peter CTR WHS/ITMD/ACI Group"
wrote:
> All
> I've created a custom form and in the User Tool all fields display and all
> workflow functions as expected. However, when the form is accessed f
All
I've created a custom form and in the User Tool all fields display and all
workflow functions as expected. However, when the form is accessed from the
mid-tier only a few of the fields display. I've flushed the cache several
times and applied view\change permissions to all form objects without
You will need to upgrade AR System to version 7.0.01 or later to utilize the
ITSM 7.0.x applications. This is documented in the compatibility matrices.
ITSM 7.0.0x applications require functionality first introduced in AR System
7.0.0x.
-David J. Easter
Manager of Product Management, Remedy
Hi Misi,
Thanks for trying this out with the driver for me. The change may have been
introduced in 7.5. There would be (and isn't) and .h change as all arguments
are the same and behaviour isn't documented in ARS .h files. Clearly a bit of
a doc bug in 7.6.3 then.
I note that the error you
Hi,
I tried it quickly with the driver-program:
LOG
INIT
GLEWF
My 6.3 server returned the usual error message ARERR 241.
The 7.5 and 7.6 seems returns the correct data.
I checked the SQL and API on 7.5, and it performs a single API/SQL-call
including the big field without complaining.
Apparent
It cannot. It is not supported or recommended.
Alan Blake
--- On Mon, 2/7/11, Bruce Sisk wrote:
From: Bruce Sisk
Subject: Can RKM 7.6.04 be installed against ARS\ITSM 7.6.03??
To: arslist@ARSLIST.ORG
Date: Monday, February 7, 2011, 7:56 AM
Does any one know if the new RKM 7.6.04 can be succes
I'm still not sure what you are modifying.
Is your import trying to modify the CTM:People record or the BMC_Person CMDB
CI?
If you are importing into the CTM:People form then why not simply open the
form and modify a record whilst the logs are enabled?
That way you should see where the error is.
John,
Not being an ITSM person, this may sound wrong, and if it does please
forgive. But how do you run a 7.x application on a 6.x server?doesn't
the 7.x application require 7.x server functionality?or did this come
out before they synchronized the versions?
From: Action Request Syste
Might want to look for a address fault causing the memory leak :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Saturday, February 05, 2011 8:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error Message
Does any one know if the new RKM 7.6.04 can be successfully installed and used
against a ARS\ITSM 7.6.03 installation??
This will be on a windows server 2008 64bit, ms sql 2008, tomcat ars 7.6.03
itsm 7.6.03 infrastructure.
Bruce Sisk
PeoplePC Online
A
what happened exactly is when I imported a modified people record in it say's
the record updated but nothing get's updated came to found out that there is
not BMC.ASSET.SANDBOX.BULK is not there so I created that and ran the
reconciliation jobs and after tested to import people record or modify any
Hi Misi,
Thanks for your comments.
What I really want is an answer to the backward compatibility processing of the
ARGetListEntryWithFields() call - which is missing from the documentation.
This will enable me to decide to use it or not with this release 7.6.3. So, if
someone connected wit
Hi,
Why not turn on API-logging on the server to see what happens?
I don't want to argue, but retrieving 100 record a time as compared to
1000 would make no significant difference in time. The difference is that
a ARGetList* instead of an ARGetMultipleEntries, performs a single
SELECT-statement f
Hi Misi,
>>> "We are talking about new API-functions against old servers only, right?"
>>> Absolutely.
I am using the ARGetMultipleEntries (which has no field restriction) but is
limited to 100 records - a very very small amount! The 1000 is just an
example. So, I must think about performa
Hi,
We are talking about new API-functions against old servers only, right?
If I implemented this, I would do it the easy way, and not think too much
about the performance, as one would expect the server version to keep up.
ARGetListSQL would be out, as it bypasses the permission model.
I would
Hi Folks,
The API 7.6.3 removes the restriction of char 0 (& Diary) fields from
ARGetListEntryWithFields from its doc (it's about time!) but that same doc
does not indicate what happens when that API is used against an older
server.
What can happen is:
1) The restriction is abided by, tha
I'm not sure exactly what the issue is so it's difficult to help.
The sandbox datasets and reconciliation jobs are created when the CMDB is
installed; did someone delete them?
If you create a person record in the foundation data then a Person CI should
automatically be created.
Can you explain f
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