It is working again, unfortunately I don't know why it gave me the error.
I re-installed the Admin Tool, and this resolved the issue.
Vrede
Enslin
-Original Message-
From: Enslin Van Blerk - MWEB
Sent: 21 July 2011 05:31 PM
To: 'arslist@ARSLIST.ORG'
Subject: ** Flashboards
Hi
Well, thank you everyone I had a couple of problems as it turned out.
The first was the computation. Once I switched to group id's, it worked.
Then I ran into a problem with the artcpport. Once I set that, everything
ran just fine.
Thank you everyone!
On Thu, Jul 21, 2011 at 3:23 PM, M
You can use "Service" action from an Active Link and invoke a filter.
Thanks
Mahesh
On Thu, Jul 21, 2011 at 3:41 PM, pritch wrote:
> You would probably have to use AL's - if the ticket isn't saved, filters
> will not fire (so I don't think TR would work). Would probably have to
> tap into
Michael:
Do you have published HPD:IncidentInterface_Create WebService or some external
creation of incidents through HPD:IncidentInterface_Create form? Because of
that interface form it will trigger Incident ID Reservation in HPD:Help Desk
form. Even if Incident ticket is not created due to so
I think JRuby is such a good thing -- I had Kinetic Data buy 5 guest tickets.
So -- if you want a free ticket -- check twitter @JRubyConf.
BTW -- interesting side note -- Kinetic Task is written in JRuby.
Also Aeroprise is written in Ruby (http://rhomobile.com/) -- well at least some
of it
You would probably have to use AL's - if the ticket isn't saved, filters will
not fire (so I don't think TR would work). Would probably have to tap into
the same qualification that is used to assign the Incident ID.
- Original Message -
From: "Michael"
To: arslist@ARSLIST.ORG
Sent:
Nice idea!
I love 'what if', I always learn so much in trying.
I will play with that and see if I can get anything from it.
thanks,
Michael
On Thu, Jul 21, 2011 at 12:53 PM, Martinez, Marcelo A
wrote:
> Just an idea here.. What IF...
>
> You create a custom form with some fields you'd like to
Just an idea here.. What IF...
You create a custom form with some fields you'd like to capture. Then create
workflow to fire when [TR.IncidentID*+ =! $NULL$ ] and have it populate those
fields on your custom form. You could capture user / timestamp / etc fields..
I have not tried this - don't k
Thanks, I will look into that.
Not sure if they(management) want to make that customization, but it
never hurts to explore all options.
thanks again,
Michael
On Thu, Jul 21, 2011 at 12:34 PM, pritch wrote:
> There's a couple active links you can disable that should stop that (I had a
> similar
Christopher,
thanks for the response, I appreciate it.
Yes I was aware of numbers being generated when entering customer
info, and at first thought that was what was going on. What made me
think it might be something else is that we are on .03 and from what I
can tell, the ID number is only chos
There's a couple active links you can disable that should stop that (I had a
similar issue with change). They have the active links duplicated as filters
on submit so it generates it there. I did have to put in a warning message to
give the user their ticket number.
- Original Message ---
Thanks Fred and Doug! I'll give it a shot.
On Thu, Jul 21, 2011 at 3:23 PM, Mueller, Doug wrote:
> ** **
> Warren,
>
> Did you look at Fred's other suggestion?
>
> Like him, if the query you are showing us is what you are running, you are
> missing a double quote in
> your command line synt
Anything that tries to open a new ticket generates a new Incident ID, then if
the transaction is abandoned that ID is considered "consumed" and the Next ID
is incremented. On ITSM 7.0 this occurred if you selected the Customer in the
ticketing form; in 7.6.04 it occurs when you open a new Incid
Warren,
Did you look at Fred's other suggestion?
Like him, if the query you are showing us is what you are running, you are
missing a double quote in
your command line syntax. Notice that there is no double quote at the start of
\\
You will get the > prompt from the UNIX shell when it is wai
Hi all,
ITSM & server 7.6.03
Linux 2.6.18-238.9.1.el5
Oracle 11g
I am opening a ticket with Remedy support on this, but was wondering
if anyone had seen this before. We are getting constant jumps in
Incident ID numbers. For example:
(Last 3 tickets created less than 5 minutes apart)
INC00
Actually I was doing this on an application we purchased from Column
Technologies and I added a couple of dozen fields and can't find any of
them on the View. I find them on the T table just not the view. I
figured it would cause less questions if I used CTM:People as my example
since I did add a
Dang ... I had hoped that was it. The only other things I could think of
would be to use the Group IDs instead of names (so you don't have to have the
double quotes around them.
>From the Config guide
To add a group ID, group type, and specify a computed group with a
qualification, the syntax
Christie,
Strangely enough I built a form in Base mode then switched to best
practice mode and added a field. The form then properly showed as
'Overlaid'. I opened up SQL Management tool (sql server 2005) and looked at
the available columns in the view that was auto-generated for that
I am running ARS 6.3 and start to see slowness with the Group Assignment
Notification at about 60 users. One way I have kept the numbers lower is by
splitting groups assignments and queue access. Many users want access to a
ticket queue but don't want emails and don't want tickets assigned to
Found out from BMC that there isn't a view with the overlay fields in
it.
From: Pargeter, Christie :CO IS
Sent: Monday, July 18, 2011 12:58 PM
To: 'arslist@ARSLIST.ORG'
Subject: Overlay and Database Views
Hi All - does anyone know what the view names are for th
Hi
I require some help please.
ARS 7.1
Windows Server SE Service Pack 2
Java - "1.5.0_12"
AR Admin tool = 7.1 Patch 006
When I try to open anything under Flashboards in the Admin tool I get the
following error.
ERROR: "Failed to create object - extension view"
Any ideas?
Thanks
Enslin
Connect
We have a couple of customers with ARS & ITSM 7.6.04 under VM's, using VMWare
VCenter Server and ESX Server. As far as now we haven't faced issues regarding
performance due to using VM's.
BMC supports VMWare and Hyper-V environments.
If your Vm's have all virtual resources (Disk, RAM, CPU) dedica
I can Import and update the universe and save it while in Designer on the
server. But when I try to Export it back in I and my other colleagues are
getting this error. You do not have the right to edit the universe
'ITSM' in folder '/' We looked at the access we have in Analytics and
Thanks David,
I did have them associated with the roles. But they wouldn't associate. I
ended up having to create a "real" group then associating that with the
Roles and directly with each user (which is what I wanted to avoid). I had
hoped that the access cache would eventually pick it up, but
Warren,
Maybe not applicable, but if you're in a deployable application: I recently
had a brief issue where some new computed groups didn't work, but it was
because I overlooked specifying the groups on the Roles records. In that
case, the computed groups displayed on the members' user reco
Might want to check the compatibility guide. Different VM's are fully or
partially supported. Also
Known incompatibilities for virtual environments
BMC recommends against running server components of BMC Atrium technologies or
BMC Remedy
IT Service Management applications within VMware Workstati
Well, it was worth a shot. It didn't like the parens added. I see I forgot
to add version. I'm on ARS 6.3 patch 16. I've tried to find something to
help me in the kbase but no luck.
On Thu, Jul 21, 2011 at 10:54 AM, Warren R. Baltimore II <
warrenbaltim...@gmail.com> wrote:
> I'll try that.
I'll try that. Thanks Fred!
On Thu, Jul 21, 2011 at 10:46 AM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote:
> **
>
> I believe it thinks it is missing a “ (before group6 maybe??). I have
> never tried it with a computed group but should that be in () ?
>
> ** **
>
> # .\arcache
I would also be interested to hear from others running production systems on
VMs. My company is pushing hard for all new systems to be on VMs; but something
about sharing resources and bandwidth I do not like.
I am running a 7.6.04 64bit POC setup on VMs and it is as fast as molasses
(with a us
I believe it thinks it is missing a " (before group6 maybe??). I have never
tried it with a computed group but should that be in () ?
# .\arcache -G a -e "" -i "" -c 2
-q "(\"\" OR \"\" OR \"\" OR \"\" OR \\" OR \"\")"
-t 2 -n "" -s "" -d
Fred
From: Action Request System discussion lis
I haven't had to submit an arcache command in about 7 years, and I'm having
problems
I'm running on a sun-solaris machine (sunos 5.10). I am in the install
directory (ar//bin). And I have administrative rights on the box.
I'm issuing the following command:
# .\arcache -G a -e "" -i
My experience:
We have a customer with one assignment group (Support Group) with about 120
members.
We had faced slow behavior in Notification Engine when triggering Group
Assignment Notification Event for Incident Management.
Also we had some troubles using Approval Process in Change Management
I had no luck at all with DDM during the brief period that I tried to test it
(pre-SP1 - while fighting BPCU which was also essentially unsupported and
barely documented), and since we had already tested RRR|Chive extensively for a
7.6.03 migration and had scripts developed for most of the table
There was a similar issue in 7.0.x The CI Approval tab was missing
workflow and would NEVER trigger an approval. I had to get a hotfix for
that so it should be documented at BMC. If someone can find that fix
then maybe it will point the engineers in the right direction to solve
this issue.
From
ARS 7.5 patch 4
ITSM 7.5.01
All,
I'm having an issue with approvals. When I add a business level approval
mapping based on a specific CI Name - it is always invoking and adding a
signature for that mapping even when the CI does NOT exist as a
relationship to the change request.
If I alter
If others are interested let me know -- we will either do a
"presentation/session" on Ruby and Remedy or
a Bird of a Feather...
-John
On Jul 21, 2011, at 8:38 AM, Joshua Schuller wrote:
** Sounds like a like a good topic for the WWRUG
Joshua Schuller
ph: 1.347.220.5979
On Wed, Jul 2
Sounds like a like a good topic for the WWRUG
Joshua Schuller
ph: 1.347.220.5979
On Wed, Jul 20, 2011 at 1:18 PM, John Sundberg <
john.sundb...@kineticdata.com> wrote:
> **
>
> I know Kinetic Data likes Ruby and Remedy -- and I have found a number of
> other companies who are doing Ruby work
There is a Configuration.xml file in the DeltaDataMigration folder.
This file is has the configuration data. In that we need to supply the path of
migrator directory. By default the path is "C:\Program Files\BMC
Software\Migrator\migrator". If you have installed migrator at some other
location p
Hi Sachin,
This error might be because the (as in the Web Service URL) is
not present in Mid Tier AR Servers. You can add servers by Mid Tier
Configuration tool.
Regards,
Karthik.
On Wed, Jul 20, 2011 at 3:21 AM, Sachin Verma wrote:
> **
>
> Hi List,
>
> ** **
>
> Does anyone know how to fi
Hi we are on 7.5. 03 AR
Seeing "AssignEng : Name Parameter ( or name field in a paramter) is
emptly ARERR - 102 in arerror log
Any help
Thanks
___
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attend wwrug11
Hi all,
Firts of all, I'm going to explain the situation of the REMEDY system I
have:
Server:
SO: HP-UX 11.23
BD: Oracle 10g (remote server)
Version: ARSystem 7.5 patch 3 (no ITSM)
LDAP: Active Directory
The client I'm working for has a system like that, with ARDBC and AREA LDAP
plugin
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