The good news: the direct URL to the article is actually stored in a field in
the article – do a report to see it. But there's bad news – there is a
separate, different, direct URL to each version of the article.
The bad news: an idiot designed this thing. There is a VERY involved and
seeming
This is more a high level discussion and is concept/design oriented.
Please feel free to chime in with your thoughts. I look forward to the
collective wisdom of this list. I is my hope that a a constructive
discussion can happen around this subject and the powers that be can gain
insight gleaned
Listers, has anyone else found a way in the newly architected RKM 7.6.04 to
determine the direct URL to a knowledge article to open a specific article in
display view? Our use case is simple, users can search for knowledge and view
articles by clicking on the results list. But if I have an ar
I thought I'd wait for any others to chime in on this since I'm fairly new to
the list. Since no one has, I'll jump in. We're on 7.5 and heavily use the
email engine for processing email in a LOT of ways such as auto routing
incidents to select support groups based on from/to/subject/body etc. a
Wow. I've always used joins and outer joins to manage the data in the two
tables, using active links to push data to the underlying forms. This is
a simpler approach using a local field to help limit the values returned to
each table. Then you'd also be able to show the proposed changes without
>From what I understand, after reviewing logs is that the table
gets refreshed in a filter as soon as you hit the Table Loop Call
Guide.
By staging the filter guides will determine the refresh order of the
tables.
the order of the guides determines the order the tables will get
refreshed.
This can
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Lastly, ESS@Work ITSM s
We have incoming emails turned on and we do some validation on "From:"
field on Email Messages form before creating an incident.
Usually this From: field is the email address of the sender.
For some random users the remedy email engine is inserting their Display
name in the "From:" instead of the
I think Auto-Correct strikes again. Although there would be job security
in cleaning up Washington D. C.
Rick
On Nov 1, 2011 12:12 PM, "Elry" wrote:
> Hey Tom..
>
> The title threw me off - I said to myself - I think we are in tough
> economic times when IT guys have to go out and cleanup DC to
Hey Tom..
The title threw me off - I said to myself - I think we are in tough
economic times when IT guys have to go out and cleanup DC to put food
on the table.
On Oct 31, 8:02 pm, Tom Hamill wrote:
> Hi All,
>
> Acuity, named one of the "2011 Best Places to Work" by Washington Business
> Journ
Hi,
Maybe you can do this with a service-call for each row, and pass the
row-specific data to the service.
Then you can do the second loop from inside the service.
This can be done on a separate display-only form, or in the same form
without loading all data.
Just pass the data you need to the
Hi Lisa.
Table Looping can get a little wonky - when you try to walk them in a
filter guide.
I for one cannot think of a way to refresh a table field in a
filter.
At this point I am at a bit of loss trying to figure out what you are
trying to accomplish - I have questions like:
1. Do you w
Seamless is releasing their "Collabnet TeamForge (CTF) to BMC Atrium CMDB Peer
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multithreaded technology. It provides synchronization of the CIs, CI a
As several other members of the list have pointed out, to truly ‘see’ if a
node, either web or app is ‘on’….you need to perform some exercise of that
node. In my case, this involved writing some Java code that does the
exercising…on the web it took the form of a servlet that logs into the MidTi
No, I said the email is attached as an .eml file AND sometimes there is an
HTML version also attached to the incoming AR System Email Messages record.
You must select the Display Advanced Options field "Yes" and the extra pages
will appear. Go to the Advanced Options page and then the Attachment
Al
Dear Listers,
ok ok ok...I got it :) the problem was that I didn't have knowledge of the
"external()"-function to build the qualification within the table properties
for each ticket-request!
Thank you very much for help!
Regards Christoph
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