**
Hello list,
Is it possible/allowed to delete a Base field in an Overlay Form?
In other words, I create an Overlay for a Form, an Overlay for a
View of that Form, and I remove a field that is present on the Base
form..
Thanks.
Kas
**
Hello List,
As we are pre-alpha testing the new version of ARSmarts, we are
wondering if the fact that overlay objects are called objectname__o
is common knowledge, or if none of you was aware of this before
reading this sentence :-) :-)
Pls let us
Hi,
They are only named __o sometimes...
It depends on how you set up your API session.
More specifically it has to do with
AR_SESS_CONTROL_PROP_DESIGN_OVERLAYGROUP which is set via the
ARSetSessionConfiguration() call.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Hi,
Try it in DevStudio to see what happens.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive
You're welcome!
Best Regards,
Theo
Sent from my Black/Silver Personal Computer
Try not to become a person of success, but a person of value. - Albert
Einstein
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Drew
Hi all,
We are trying to do a pop screen action on Remedy User. The following is the
code sent to the user tool:
Imports System.Runtime.InteropServices
Imports ARUSER
Imports System.Windows.Forms
Public Class RemedyAutomationClient
Public Function ForwardDataToRemedy(ByVal ticketType As
John,
I think the question is less about if the tools you use come from one vendor
or not, but how those/that vendor handles the separate products. If as you
say that the 'suite' is only released as a suite, and if one portion of that
suite is 'hung up' for some reason, they don't release the
Larry,
I notice that your 2003 Server is 64 Bit.which MAY be contributing to your
issue..what happens if you drop to the command line for your server and
execute
D:\ARS\arserver.exe -i D:\ARS -l C:\Program Files (x86)\Common
Files\AR System\Licenses\server-name -m
If you check the
Kais,
As with all situations
a delete of a field removes the field from the
table. Due to the fact that Overlays retain the base structure (at least,
thats my understanding)
I wouldnt expect you to be able to delete the
field
but you should be able to overlay the view and remove the field
Kais,
When I upgraded to 7.6.4 I remember reading somewhere that yes, the __o
nomenclature is documented If you export a form with an overlay, you get
the form.def, but inside of it you have two forms form and form__o, both of
which need to be imported to retain the export.
I would say that
Hi,
If you look at the ar.h file, you will also find a __c suffix for custom
objects.
I have never been able to spot an __c though, either in def-files or via
the API...
Anyway, if you are working with def-files, you need to take this into
account. For example my RRR|DefBPCU-utility does take
Well...
You would expect removing a field form base, to remove the field from the
base form, if you are working in base-development, but still retain it in
the overlay.
I tried this. It was OK to remove it via DevStudio from the Base-form, and
it is removed from both Base and Overlay (with
Hi,
I also tried to import a def in bas-mode with one field deleted. This
field was removed in the overlay as well, but the fields ONLY in the
overlay was retained.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at
We have a 64 bit Windows 2008 Server, Oracle 11gR2 and we are trying to install
simply ARS 7.6.04 SP2.
The oracle client that our DBA has been installed is OraClient11g (64 bit I
believe) and we keep getting this error during installation:
[cid:13336@10112011-0BA3]
I checked the path and
**
Which, if I understand correctly, does not make sense, correct?
On 10/11/2011 17:19, Misi Mladoniczky wrote:
Hi,
I also tried to import a def in bas-mode with one field deleted. This
field was removed in the overlay as well, but the fields ONLY in the
overlay
Hi,
To take this one step further, any Out-Of-The-Box application will control
the customer, but a home-grown application will be all based on customer
requirements...
If you rely on a platform, like Remedy, you need to adapt your
requirements to the limitations of the platform.
A. If you have
We are currently on ARS 7.1 p7, Oracle 11g and I have a filter that when a
customer selects DELETE for the status and then saves the record, I do a Run
Process and run this in the cmd line: Application-Delete-Entry On Call
Workstation $Request ID$.
The customer then gets this error message:
Well, you are at least in good company: I would open a ticket right away...
a couple of us have sp2 issues as well on 2003/2008 with oracle, upgrades
do not work either..
I believe this to be accurate: I am having 2003 64bit with oracle 11i 64bit
upgrade issues: it just does not work.
But I have
**
Well, having two of the top experts of the list knowing about this
does not make it "common knowledge" :-)- :-) ...
We'll see if other people react Thanks.
Kaïs
On 10/11/2011 17:08, Misi Mladoniczky wrote:
Hi,
If you look at the
Hi,
It depends on how you look at it...
It seems that a field added in the overlay will be retained, which is fine.
A field added in base, will be removed when it is removed from base, even
if it is potentially used somewhere in Customizations or Overlaid
Workflow...
If BMC did not do it like
Opening a ticket right now! Thanks!
Thanks!
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Thursday, November 10, 2011 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Trying to Install
Or maybe we should just download sp1 for now Not sure yet.
Has SP1 worked for anyone?
Thanks!
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Thursday, November 10, 2011 11:32 AM
To:
Please check Document: Introduction to Application Development with Remedy
Developer Studio (Page 28, Best Practice Customization Mode)
You cannot create, directly modify, or delete origin objects (objects created
in Base Development mode).
HTH,
Alejandro
De: Action Request System discussion
Hi,
The Escalation way would be the best-practice way I think. Just set a flag.
Another way would be to do something like this, to prevent the
post-save-get-entry performed by the client:
ACTL:
Action 1: Run Process: SET-CHANGE-FLAG 0
Action 2: Run Process: @@: Application-Delete-Entry
What happens if you try to run SQLPLUS on the server? Can you connect to the
db?
Do you have the TWO_TASK, ORACLE_SID, or TNS_ADMIN environment variables on the
server?
The installer may still be looking for an entry in the tnsnaames.ora file (even
if you have the sqlnet.ora file set to use
We are running ARS 7.6.04sp1 on Win2008 x64 and Oracle 11 x64 in production.
The upgrade from 7.5 p3 was tedious whereas I had to run ARS install once, wait
for it to fail, apply licensing and remove ARSystemInstalledConfiguration.xml,
clean all temp directories and run again. Then upgrade CMDB
Larry,
I would HIGHLY recommend trying to re-install the application in the default
directory (c:\program files (x86)) and see if you still have the problems.I
don't know the reason for MS putting 32 bit apps in the 32 bit folder.but I
think it has something to do with how it handles the file
SP1 .. no problems here either... SP2.. got issues...
On Thu, Nov 10, 2011 at 11:42 AM, Tommy Morris
tommy.mor...@radioshack.comwrote:
**
We are running ARS 7.6.04sp1 on Win2008 x64 and Oracle 11 x64 in
production. The upgrade from 7.5 p3 was tedious whereas I had to run ARS
install once,
Hello all,
I am currently working on an opportunity for a Remedy consultant for a BMC
Remedy upgrade. It is a contract opportunity for a 6 month period. Any
consultants that are interested please email me at
jriv...@teksystems.commailto:jriv...@teksystems.com.
Thanks
What we did was to add a button on the form, make the button the active object
(using .GiveFieldFocus), make the window the foreground window, and then use
SendKeys.SendWait({ENTER}) to push the button.
Code on the button does the Commit Window action (instead of the Submit action
in the
Hello Everyone,
I have an immediate opening for a short term 3 month contract as a Remedy Admin
with 7.6 experience. The location is at the Pentagon and does require a Secret
clearance to start. The goal is to transition to a Remedy Developer role after
the three month contract. If you are
Hello Everyone,
I have an immediate opening for a short term 3 month contract as a Remedy Admin
with 7.6 experience. The location is at the Pentagon and does require a Secret
clearance to start. The goal is to transition to a Remedy Developer role after
the three month contract. If you are
I can connect to the DB using the ODBC driver from the OraClient 11g. Is that
the same thing as using SQLPLUS to connect? It's not a connection
(username/password) issue.
I looks for all three variables, and non of them are there.
Thanks!
Lisa
-Original Message-
From: Action
Lisa,
The problem you are having is a characteristic of how the clients work.
When you have a record open for modify, what the client does is the following:
Save the record using the ARSetEntry() API call
All your logic fires here
Get the record again using the ARGetEntry() API call to
Brien,
The AR System Error Messages form is a DOCUMENTATION form. It is a form that
lists the error
messages and should have fields that have a description of each - essentially,
all the data that is in
the error message guide. Its purpose is to let you do a lookup on line of an
error and
**
Thanks Doug, I did get it working with the Catalog. I have this bad
habit of either not reading the documentation at all, or taking
things too literally when I do read them :-). I'll look into the
bug report, since the 7.6 docs do say the same thing.
Brien
Brien,
The only think I can think in reading the manual is that it is correct in that
you can fix the
DOCUMENTATION of the error message and you can change the description of the
error to be one
that you are more comfortable with in the AR System Error Messages form so that
when someone
does
Another method if you don't want to have an Escalation and you have DSO is to
push a record to the Distributed Pending form and let it delete the record in
the background.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent:
Patrick,
Let's take a look at your DSO scenario.
First, you do not necessarily need to add any DSO fields to use the DSO
functionality. Many customers do
not add any of the DSO fields. There is specific functionality for DSO where
some additional fields are
needed.
So, for many customers,
Hello everyone that has replied with suggestions
First a BIG thank you for them!!!
Now for the solution:
It appears that Remedy Support was correct, this time. I removed a MS
patch, 2509553, then uninstalled ARS and rebuilt the ARSystem DB (using
a script provided by our DBA). Then
Hello Kaïs,
i was digging into this since 7.6.04 has been released to add overlay
support to ARInside. But I don't know what your question tend to exactly.
While i know that overlay objects have __o added to it, i decided to
hide this fact in the ARInside workflow documentation completely. I
1.* **First, you do not necessarily need to add any DSO fields to use the
DSO functionality*.
a. correct: but what if you have many servers using DSO against the same
server, and we want to see transactions.
2. *Now, what the feature of dev studio should be doing is to test to see
if there is an
omg ... you're subscribed to to the ARSList :)
On Wed, Nov 9, 2011 at 8:24 AM, Donna J. Hoover donnahooo...@aol.comwrote:
We are agressively seeking a Remedy Engineer/Developer with ORACLE
experience ASAP.
Please apply at Jacobstechnology.com or call Scott Jaeger at
(703) 221-7693 (Work)
Hi All,
Can anyone shed some light on what might be causing the following DEBUG
messages to be generated within the mid-tier? The following messages are being
captured in a WebLogic log file and chewing up too much disk space (6
gigs/day). The logging parameters of the WebLogic servers were
Here's a link to an article about installing apps via RDP. Was given to
me by one of our server engineers.
http://www.bidn.com/blogs/ShawnHarrison/ssis/2046/installing-application
s-on-windows-server-through-rdp
Larry B.
Remedy, HP3000, Level II Support
The contents of this message,
I will be out of the office starting 11/10/2011 and will not return until
11/14/2011.
I will be out of the office from 11/11/2011 returning 11/14/2011. I will
respond to your emails on return.
___
UNSUBSCRIBE or access
Thanks for the response.
It still wouldn't open the form in modify mode. The form where the active link
is performed always displayed but when it came time for the modify form to open
the form that is maximized is in the foreground and we can see the modify
form's tool bar at the top but it
Anik,
Not to point out the obvious..but the logging looks to mainly be coming from
com.bmc.atrium..I personally don't use ITSM, so I can't help directly.but I
would suggest looking through the CMDB config for its logging settings..I
would bet you find them sitting at debug J
From: Action
The __o syntax was described in the most detail in the Migrator docs, where it
tells you how to compare overlay to overlaid objects and vice versa.
Eventually it appeared in the 7.6.04 upgrade docs, which were very short on
detail and accuracy initially. The Developer Studio hides it (the
Read back a few months in the list - I posted about this bug several times
beginning 14 April, and opened Issues with both BMC and Microsoft. Microsoft
had issues with their own patch - it affected some of their VPN services on
RRAS servers. It took Microsoft and BMC until July to actually
We have a 64 bit sles11sp1 system now running 7.6.0.4 after going
through the upgrade process. It's a custom system with no ITSM.
For midtier we did this:
1) As suggestion, installed apache from source rather than use sles
packages. It's located at /usr/local/apache2
2) Ran the installer for
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