Re: How to do a line break and a tab?

> Here is a little know trick for Outlook. > Outlook will not remove the extra line break if it is preceded by 3 spaces > (so you need to put 3 spaces at the end of the lines you don't want Outlook > to join together). > > As for a tab character, when you are building your string you can copy a t

Re: How to use an HTML template?

> see “Performance and configuration settings” on page 198.* Thanks and sorry, didn't find this section. > As far as your 2nd issue, Filters + Table Walk + data weirdness = Phasing > Issues.  Have you checked into that? No phasing issues here. As I mentioned Email without HTML templates works ju

Re: How to use an HTML template?

> ** Well, he does mention it works fine with a regular email, so I don't think > phasing issues would *only* affect HTML templates.  I don't think I've ever > tried what he's doing, either.  Mark, you might just have to paste your > fields into a normal form and try what you're doing there.  It

Re: How to use an HTML template?

you can write a filter on Email messages form which set Text body field to HTML Body field and later make text body as null. Your html code will set in HTML body tab and send from there. ** ** ** ** *Regards,* *Mahendra * On Tue, Nov 15, 2011 at 12:41 PM, Mark Milke wrote: > > see “Performanc

Re: ITSM 7.0.3 - Change Management

Hi Tauf, Just a quick post to find out if you got a response to your question regarding the Work Info tab on the CHG:Template form. We have some users requesting functionality to add "Work Info" into a Change Template. The Tab is still there, but as you say, it is hidden. (ITSM Change 7.6) Kind r

Re: ITSM 7.0.3 - Change Management

Jacques, I have not, and unfortunately, this wasn't that hot of a customization that we had to get involved with. We had the joy of migrating to 7.6.04 instead :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jacques Andr

Relating SQL from AWR to Remedy Workflow [I]

Classification: For internal use only Hi, I am currently working through all high cost SQL identified in an Oracle (10g) AWR report. Does anyone know the best way to relate these SQL statements to the Remedy active links and filters? I am querying the actlink_set/push etc table via SQL Develop

Re: Relating SQL from AWR to Remedy Workflow [I]

Hi, That is NOT an easy task. I would recommend that you turn API/ESCL/FLTR/SQL logging on, and sample enough data to catch these same SQL-calls, and you will have a better hope of finding what you are looking for. Our commercial RRR|Log tool has one goal, and that is to make that search easier.

ODBC Drive and Task Status History

ITSM 7.0.3p8 ARS 7.1p5 SQL Server Using Crystal Reports 2008 with the ARS ODBC Driver and I am trying to build a report against the TMS:Task form. However, the complete list of status history values is not available. When I look at the list of database fields available I only see two of the status

Re: Relating SQL from AWR to Remedy Workflow [I]

Classification: For internal use only Thanks Misi, Yes indeed... not an easy task at all but think I am making progress via the assignlong/short fields within the actlink_xxx tables. If I can crack it I will post here. Regards, Paul Nicolaides --- This e-mail may contain confidential and

Re: Relating SQL from AWR to Remedy Workflow [I]

Hi, What you need to do is to look at the ar.h file in the API-directory, and also a def-file export of the objects. This should help you find what is actually behind the scenes. A much easier way would be to write a C- or Java-API program that access the Remedy-server to get this information. T

Delta Data Migrator (DDM)

Hi All - I am trying to find the DDM software to download and install. Where is it on the BMC site? I have looked in the EPD and can't find it. Thanks Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org

Re: Delta Data Migrator (DDM)

It installs in a folder under \Migrator\migrator\DeltaDataMigration with BMC Remedy Migrator 7.6.04.0x. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: "Pargeter, Christie :CO IS" mailto:cparg...@lhs.org>>

Re: BMC's Future on the horizon.. IMHO

Thanks:: Don't Worry we will be testing soon.. and I am sure BMC will know about it.. any errors according to OAST.. thanks.. On Tue, Nov 15, 2011 at 12:52 PM, Mueller, Doug wrote: > ** > > Patrick, > > ** ** > > This does not change the 508 compliance of the app. > > ** ** > > Flash in t

Re: Delta Data Migrator (DDM)

Thanks! I found it with this. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Tuesday, November 15, 2011 8:32 AM To: arslist@ARSLIST.ORG Subject: Re: Delta Data Migrator (DDM) It installs in a folder under \M

Demo

I hope others have done the same thing. Installed AR System Application Software 7.6.04 SP2 on Windows 2008 server (we are using Oracle 11gR2). After install, I logged on using Demo, then went to the User Form and added my account and then changed the Demo Account from Fixed to Read (so I could

Re: Demo

So you got the upgrade to work? I missed that.. what was the fix? On Tue, Nov 15, 2011 at 3:42 PM, Kemes, Lisa wrote: > ** ** > I hope others have done the same thing. > > Installed AR System Application Software 7.6.04 SP2 on Windows 2008 server > (we are using Oracle 11gR2). > > After install

Re: Demo

Sorry, I should have posted that. It wasn't anything to do with the tnsnames.ora file or anything (we use LDAP). I had him create the ArRole_arsys and then set the privileges for the roll. Not sure why this had to be done, (I don't think this ever had to be manually created before) But I was

Configuration Management

Does anyone know if BMC has documentation on Configuration Management (CMS)? We own the ITSM Suite and we are starting to dig in to our company's configuration management process and was hoping to find some info on this and how Remedy recommends going about this work...I did search their downlo

Short Term (Remedy Install) Opportunity - 2 Positions

We are looking for two consultants to help stand up a remedy install in Maryland. Please read the following job description and if you are interested please email your resume to swil...@prisminc.com. No Security clearance needed but have to be U.S. Citizen. Title: Remedy Consultant Locatio

Re: Configuration Management

Hi Mike, You will find info on this process in the service management process model.(the html based tool that is integrated to the process overview-buttons in itsm apps if its installed) Br, Steinar Den 15. nov. 2011 kl. 22:02 skrev Mike Hocks : > Does anyone know if BMC has documentation

Re: Demo

Haven't tried this procedure in a while, but it should create a new Admin account. The last parameter sets it up a as an Admin. Nate. Go to a command line, and CD to the install directory. Look for a binary called arcache When you get to it, type the following: arcache -Ua -eTEMP999 -lw 1

Re: Demo

Thanks so much!! I used this and it worked! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: Tuesday, November 15, 2011 4:38 PM To: arslist@ARSLIST.ORG Subject: Re: Demo ** Haven't tried

Re: Demo

** Now I'm curious - how can you harden the server to prevent this workaround? Den 15-11-2011 22:47, Kemes, Lisa skrev: ** Thanks so much!!  I used this and it worked!  Lisa   From: Action Requ

Re: Demo

Since someone would have to have to be on the server to execute that command, it should be relatively safe providing that your server itself is secure. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On B

Re: Demo

You can disable arcache/arreload in the server configuration so that the commands can not be used. If someone has access to the server with administrative priveleges you can not stop this. They can update the ar.conf and restart the server and add a user if they have admin privs. Axton Grams On

Re: Demo

** Agreed, but I assume that is only completely safe provided that the arcache executable connects through a socket and not through tcp connections... I see I'll have to RTM about it. thanks for the prompt answer on my query. /Jonas Stevnsvig Den 15-11-

Re: Demo

There is an option in the server console to disable the use of these tools. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jonas Stumph Stevnsvig Sent: Tuesday, November 15, 2011 2:57 PM To: arslist@ARSLIST.ORG Subject: Re: Demo ** Now I'm

Re: Demo

Jonas, You will find that arcache cannot be run from anything but the server that you are trying to set the value on. It still does connect through the API which is a TCP connection, but the server will only allow the work to be done by someone coming from the same machine. So, we believe it i

SMS and Text-toSpeech

Hello, Has anyone out there had any luck with a third-party solution for sending high-volume SMS and voice text-to-speech messages? My company is currently looking for a solution to live alongside our email engine functionality, it can be a direct Remedy plugin or a third-party API but it should

Re: Demo

** Doug Thank you for the very detailed explanaion. I will take this into account while going through the securing of our servers. warmest regards Jonas Stevnsvig Den 15-11-2011 23:49, Mueller, Doug skrev: **

Recall: BMC ITSM Implementation Project/Programme Manager required 8 Month plus contract

Dan Wangler would like to recall the message, "BMC ITSM Implementation Project/Programme Manager required 8 Month plus contract". ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com

Email from Dan Wangler

For those who will see an email from Dan Wangler, please disregard it. It should not have been posted to the list. Dan Dan Wangler da...@swbell.com 972-979-1970 (Cell) http://www.linkedin.com/in/danwangler ___

Re: Overlay objects named __o : common knowledge?

Hi, One more challenge I am facing that the auditing is disabled on the overlay form. The "FormAppObj" guide has a section on it but its not elaborate enough. Can anyone share hands on experience on how to enable this for overlaid forms. Best Regards, Uday Joshi -Original Message- Fro

Re: Overlay objects named __o : common knowledge?

It's my understanding that this issue is a known defect. Scott -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Uday Joshi Sent: Wednesday, November 16, 2011 12:58 AM To: arslist@ARSLIST.ORG Subject: Re: Overlay objects nam

Re: Overlay objects named __o : common knowledge?

There is a patch to the 7.6.04.01 arserver.exe for at least one bug with auditing for ITSM overlays that we obtained in July by opening an issue with support. There may have been more defects identified since then, but applying this patch allowed the OOTB audit logging on the Incident and relat