Thanks Axton. Appreciate your time. If I can get this working I will let you
know.
Kind regards
Danny
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: 27 November 2011 16:24
To: arslist@ARSLIST.ORG
Subject: Re:
Hi,
Maybe it is time that you try out RRR|Log? I am sure you will find it useful.
I will grant ANYONE full access to RRR|Log for FREE, both online and
offline versions, until December 31, 2011.
Just register an account, and drop me an email, and I will activate your
license.
Best
**
Hi Listers,
Below is a job we are trying to fill in Bangalore India. The selected candidate would be working on a globalteam, with me so I have a vested interest in looking for 'the best'. There will be limited travel. Most interaction with customers and fellow employees is via phone, email,
Hi Jaya,
I also faced issue in limiting data using the queries but I was trying
to import in Remedy from external data source.
It was simply failing for some query (I do not remember), then I tweaked
the query and made it simpler, to my surprise it worked that way.
What I would suggest
Hello,
who did successfully upgrade to the latest ITSM Version 7.6.4 SP2 by using the
Staging Server Method ?
What Problems occurred ?
Where do we need to be careful ?
All answer's are welcome !
Thank you all
Andreas
Something that came to me after posting my message is that the
function prototype does not accept a plugin identifier and resides in
ar.h, which means that it is probably not something specific to any
one plugin, but most likely the plugin server itself.
Axton Grams
On Tue, Nov 29, 2011 at 3:46
Thanks Ashutosh, I'll try.
I have been hit by another road block using AIE is that its not transfering
more than 40K records, whereas I need to transfer around 7 Lakh records.
I get an error in the log file as
ERR WaitForThreadsToComplete: Threads Completed: 48 TimerCnt Reached
[Tue Nov
Isnt that what the register function is for? For example, when the cai
plugin was a C one, I could see in the startup log that it registers for
signals and there was an integer after it.
Regards
Danny
-Original Message-
From: Action Request System discussion list(ARSList)
I have a requirement to capture incoming unformatted emails into a custom form,
with associated attachments. I have everything working, however, the only
attachment being capture from the email engine is the original
message/attachments in s/mime encoded format. Is there a configuration option
I know this was a bug in a version similar to yours. I would run that by
BMC.
Rick
On Nov 29, 2011 10:27 AM, Ashcraft, Roy W CTR USAF AFWA 2 SYOS/SYOE
roy.ashcraft@offutt.af.mil wrote:
**
I have a requirement to capture incoming unformatted emails into a custom
form, with associated
Hi,
AIE till v7.6.04 has the 2GB limit on data that can be transferred on a
exchange. IF you feel the number of records to be transferred exceeds this
2GB size limit split it across multiple exchanges and use queries.
Satya
On Tue, Nov 29, 2011 at 2:36 PM, jaya munjal jaya_mun...@yahoo.com
Hi Satya
Is this documented somewhere as I checked with BMC support and they mentioned
there is no limit on the data tranfer in a single exchange
Regards
Jaya
From: Satya Gandhi satya.gan...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Tuesday, November 29, 2011 9:01 PM
Subject: Re: Limiting AIE
Hi Folks,
Thanks to Axton, I believe we have identified the problem. When he
suggested a traceroute between the Mid-tier server and the AR Server, I
discovered that ICMP traffic was not being routed. That got me thinking
that there might be some other issues with the firewall that had been
We want to minimize all remedy forms without closing them.
Is there any way we can achieve this with Actionslinks/macros or .net APIs.
Any suggestions will be helpful.
Thanks in advance.
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TCP state timeout shouldn't make a big difference; it will just cause
a little more communication to create the state. When a packet comes
from the midtier server to the arserver and a state does not exist on
the firewall, the packet will be dropped; the midtier should then send
a SYN packet,
Hi,
What versions are you systems on?
Check the BMC Atrium Integration Engine User's 7.6.03 Guide under
Performance considerations (page 21)
--
Regards
Satya
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC
Hello Everyone,
I have a direct hire opportunity for a Remedy Systems Developer at
Schriever Air Force Base in Colorado Springs. If you are interested or
have any questions please contact me directly. Thank you all for your
time!
The Remedy System Developer will be a member of a team
Others have probably come across this but I thought I'd mention it because
it surprised me,
Although I think I understand why:
ARSystem 7.6.04 P2 (I would assume all previous versions, don't know)
In order to modify a selection field, i.e. add/modify/delete selections,
You need to create
I know it is near or in the past. I just need a confirmation of the date.
Best regards,
Rich
Service Technology Development Manager
State Street Bank
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend
ITSM 7.0.1
ARS 7.1
Have been tasked with using change mgmt to track monthly releases. The 7.0
version of ITSM does not have the Release Mgmt. module. (I think that comes
with 7.5 and above).
One thought is to create a master change record to track the entire release
and create child change
That is exactly how you do it. Then manage Child Changes and tasks to
allow for child changes to resolve under the parent, with the final parent
approval closing the Release.
Rick
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Hi,
When the next version is released. My bet is that it will happen during Q1
2012.
Best Regards - Misi, RRR AB, http://rrr.se
I know it is near or in the past. I just need a confirmation of the date.
Best regards,
Rich
Service Technology Development Manager
State Street Bank
I agree. We used the same concept in a different way and we needed
different approval paths based on Change Type so we actually created
some additional values in the Change Type fields. It takes some minor
customization to update these entries on the Change form and the
corresponding approval
That looks good.
On Nov 29, 2011 1:15 PM, L G Robinson n...@ncsu.edu wrote:
**
Hi Axton,
I don't know as much about the protocols and firewalls as I should, but
the information that you provided is good for reference.
Now that ICMP is enabled, I can actually get some real numbers:
Thanks Misi
That is what I assumed which is why we are in the process of upgrading now.
Should be done by the end of Q1.
- Original Message -
From: Misi Mladoniczky [mailto:m...@rrr.se]
Sent: Tuesday, November 29, 2011 02:35 PM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Re:
AR System 7.1.00 is governed under the version based policy and not a time
based policy. The policy can be found here:
http://www.bmc.com/support/prod-supp-policy-release-based.html\
So AR System 7.1.00 will become unsupported when it becomes a C-3 release; in
other words, when the next major
here is something to check::
on the separate midtier:: add the other remedy servers and check
performance.. against them..
see if they react the same, and then ping between to see if the network
acts the same as a comparison..
then delete the server anytime you need the memory.
On Mon, Nov 28,
Hi -
I've just gotten the email engine up and running on my new dev server, running
ARS 7.6.04 sp1. I've noticed in the email notification the web URL has the
wrong server name (it includes our domain name - which also happens to be the
full computer name of the server). I went back into the
Hi;
I modified a file. Jsp in order to validate the contents of the user's password
and don't accept special characters. For this, I have modified the
login_common.jsp file, specifically the doLogin() function. This change I made
in a mid tier that is installed on a Solaris server. This
Wendy,
Please check the list archives for discussion on this subject and suggested
workarounds.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Wendy D'Avignon
Sent: Tuesday, November 29, 2011 2:17 PM
To:
I did a search before i posted - but did not come up with anything. do you have
a suggestion as to how i can search better?
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attend wwrug12 www.wwrug12.com
I tried everything on the list I could find: did not work:: contacted bmc 2
weeks ago.. it is just sitting there.. and they keep asking stupid
questions when the SLA is triggered:: Complete waste of time
I would like to know as well..
On Tue, Nov 29, 2011 at 5:44 PM, Wendy D'Avignon
Google search found one that I was looking for :)
http://www.mail-archive.com/arslist@arslist.org/msg52526.html
or
http://www.javasystemsolutions.com/arslist/view/89038354
or
http://old.nabble.com/Wrong-AR-server-in-email-link-td18494046.html
-Original Message-
From: Action Request
typically i dont find the answer in the BMC knowledge base so i came here 1st -
but this time the knowledge base did help solve my problem. I added my server
to my mid tier server list with the .[domain name] using the same admin
password and the web URL in the email notification worked.
Wendy,
The only problem with that approach is that depending on your configuration, if
you have two servers configured, pointing to the same actual physical server,
then (if you don't have proper preferences set for all users) you will get
duplicate application headings (one for the FQDN, and
Horrible Answer: ARS will always use the fully qualified domain name
(FQDN). For example 'somehost' will become 'somehost.example.com'. At
present, there is no option to specify an alternative name or use the short
name
#1 Host name Changed:: and it is still the OLD WRONG NAME :: so you have to
Patrick..almost 3 and a half years ago is when I posted this
'write a filter on your AR Server Email Messages form with a qual of
'Plain Text Body' LIKE %server=your problem value%
and have a setfield action similar to
REPLACE($Plain Text Body$, server=your problem value,
I like your answer:: I do not like BMC's answer..
so I have to write code for an application configuration that they have
made a mistake on..
SAD..
On Tue, Nov 29, 2011 at 6:28 PM, LJ LongWing lj.longw...@gmail.com wrote:
**
Patrick….almost 3 and a half years ago is when I posted this
Hey Dan,
Been there – wished that.. From the Dev Studio, no there is no way to create
that overlay for all the 99 views..
I would do this though if you have the luxury (time) to ‘experiment’
a.. Take an xml def file of the form you want to perform those modifications
on..
b.. Create an
Ya Know: I still would like to hear the year of the administrator is
going to come back..
On Tue, Nov 29, 2011 at 6:41 PM, Joe Martin D'Souza jdso...@shyle.netwrote:
**
Hey Dan,
Been there – wished that.. From the Dev Studio, no there is no way to
create that overlay for all the 99 views..
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