Re: Overlay and Applications

2012-01-11 Thread Jose Huerta
I agree and don't. If you change active links and filters by some scripting language, then ARS won't be ARS anymore. On Thu, Jan 12, 2012 at 00:02, John Baker wrote: > Hello, > > I do wonder when the time will come when base/overlay/etc are replaced > with the simple concept of a script. > > Co

SLM INstallation information

2012-01-11 Thread gok's
Environment: ARServer 7.5 patch 4 DB:SQL Server 2005 ITSM 7.5 patch 4 we are currently trying to install the SLM 7.6.04 on already installed ARSystem (ARServer 7.5.04) could you sugest me are there any prerequisite steps please suggest me. Thanks G -- View this message in context: http://old.n

Re: ITSM 7.6: Form that holds staff's "Availability" Information?

2012-01-11 Thread Rabi Tripathi
I thought I sent this the day after I posted the question, but it was sitting in my draft folder. The answer is below.   Victor, that's the usual place you go to in order to see and set availability manually, but I want to search with a criteria and generate a report. The form name is: CTM:Ppl S

Re: Remedy JMS

2012-01-11 Thread Schon, Stuart
I believe that if your company has a full TIBCO licence access to the various adapters comes part and parcel with that. TIBCO provides a plethora of adapters to various applications ranging from Remedy, Seibel, SAP, PeopleSoft to Oracle, DB2, CICS, EJB, LDAP and files. There are designed to enhance

Overlay and Applications

2012-01-11 Thread John Baker
Hello, I do wonder when the time will come when base/overlay/etc are replaced with the simple concept of a script. Converting existing workflow to a script is easy and much of the work has already been done, ie converting client side workflow to Javascript already exists in the Mid Tier. Writin

Re: Overlay and Applications

2012-01-11 Thread Mueller, Doug
Everyone, Just to be clear and try and address all the questions. Yes, the OOTB applications from BMC are all deployable applications. Yes, you can overlay definitions that are inside deployable applications. Any form or workflow or menu or anything in an application can be overlaid. No, you

Re: Can RUG 12 survive this...

2012-01-11 Thread Shellman, David
I wonder if they are still there? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, January 11, 2012 4:46 PM To: arslist@ARSLIST.ORG Subject: Re: Can RUG 12 survive this... ** We may have

Re: Can RUG 12 survive this...

2012-01-11 Thread Jason Miller
We may have to go fishing for the ones that have been up in the chandeliers for years. Jason On Wed, Jan 11, 2012 at 1:37 PM, Rick Cook wrote: > ** > > Are you kidding? We're still using Twinkies from 1997. They're good > till at least until 2025, or until BMC decides it can make more money

Re: Overlay and Applications

2012-01-11 Thread LJ LongWing
Ok…so are the OOTB ITSM Applications deployable? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wirasat Siddiqi Sent: Wednesday, January 11, 2012 2:32 PM To: arslist@ARSLIST.ORG Subject: Re: Overlay and Applications ** That is what I am readi

Re: Overlay and Applications

2012-01-11 Thread Easter, David
I was referring more to what is stated in second sentence i.e. "You can, however, overlay and customize the objects within the deployable applications. " My apologies for not being more explicit. That's what I meant by "entire" application vs. the shell around the application. -David J. Easte

Re: Can RUG 12 survive this...

2012-01-11 Thread Rick Cook
Are you kidding? We're still using Twinkies from 1997. They're good till at least until 2025, or until BMC decides it can make more money some other way, whichever comes first. Rick On Jan 11, 2012 4:31 PM, "Peter Romain" wrote: > ** > > End of an era? > > ** ** > > http://www.bbc.co.uk/n

Re: Can RUG 12 survive this...

2012-01-11 Thread patrick zandi
HOHO's Hurt ! On Wed, Jan 11, 2012 at 4:33 PM, Shellman, David wrote: > ** ** > Peter, > > We may be looking for donations to buy a tractor trailer load or > two. Since they never really go bad that should keep us going for a while. > ;>) > > Dave > > -- > *From:* Act

Re: Can RUG 12 survive this...

2012-01-11 Thread Shellman, David
Peter, We may be looking for donations to buy a tractor trailer load or two. Since they never really go bad that should keep us going for a while. ;>) Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Rom

Re: Overlay and Applications

2012-01-11 Thread Wirasat Siddiqi
That is what I am reading regarding the deployable application in 'Forms and Application Object Guide' Page 125. Nonoverlayable objects You cannot create overlays for the following items: ? Custom objects?See ?About custom objects? on page 123. ? Deployable applications?Overlays of deployable ap

Can RUG 12 survive this...

2012-01-11 Thread Peter Romain
End of an era? http://www.bbc.co.uk/news/business-16514426 Cheers Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Overlay and Applications

2012-01-11 Thread LJ LongWing
David, I don't often challenge your word because you are so good at what you do that you don't often make mistakes.so if I'm wrong.please forgive..but. I don't see the ability to overlay a deployable application. Based on what I read 'you can't version data'..and a deployable application is a

Re: Knowledge Mgmt system

2012-01-11 Thread Tauf Chowdhury
If you are going to 7.6, you should wait on any bulk article loads until after going to 7.6. I'm talking both canned and anything loaded into the old RKM system. The conversion process is quite buggy. Sent from my iPhone On Jan 11, 2012, at 3:13 PM, "Martinez, Marcelo A" wrote: > Hello List, >

Re: Overlay and Applications

2012-01-11 Thread Easter, David
If you did it at the app level, you probably had to switch to base mode to make the change you did... and if you make a change to a BMC object in base mode, then yes - the upgrade would overwrite that change. You can overlay an application - but you'd have to overlay the entire application, whi

Re: OOTB Objects upgraded as Unmodified Objects on ARS 7.6.04

2012-01-11 Thread Easter, David
An OOTB box is, by definition, unmodified. i.e. you haven't modified the OOTB object. So yes, that's expected. The objects are changeable - what Developer Studio will do if you want to change them is make an overlay of the object and allow you to modify the overlay. The OOTB object will rem

Re: Knowledge Mgmt system

2012-01-11 Thread Wirasat Siddiqi
We have bought canned articles from Right Answers and integrated with Remedy Knowledge Management. Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: "Martinez, Marcelo A" To: arslist@ARSLIST.ORG Date

Re: 7604SP2 Stack Installer - Where are the Data Mgt Tool / Foundation XLS?

2012-01-11 Thread Wirasat Siddiqi
I remember installing it separately for 7.6.04 SP1. Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Antonio To: arslist@ARSLIST.ORG Date: 01/11/2012 12:55 PM Subject:7604SP2 Stack Installe

OOTB Objects upgraded as Unmodified Objects on ARS 7.6.04

2012-01-11 Thread Tadeu Augusto Dutra Pinto
Hi all, We have upgraded our AR Server successfully from AR System 7.1 to 7.6.04 version. J I'd like to know if It's normal all the OOTB objects from version 7.1 become "Unmodified" (Customization Type) in 7.6.04 on DevStudio... P.S.: All of our 7.1 objects were imported on 7.6.04 se

Knowledge Mgmt system

2012-01-11 Thread Martinez, Marcelo A
Hello List, We are looking into implementing a Knowledge mgmt system.. currently looking into Remedy's.. what are other applications that you are using out there and how well does it integrate with ITSM? Did you buy canned KB articles? (i.e. MS office/SAP related, etc.) We are running ITSM 7.0.

Re: 7604SP2 Stack Installer - Where are the Data Mgt Tool / Foundation XLS?

2012-01-11 Thread Roger Justice
It is a separate dowload from the EPD site. -Original Message- From: Antonio To: arslist Sent: Wed, Jan 11, 2012 12:55 pm Subject: 7604SP2 Stack Installer - Where are the Data Mgt Tool / Foundation XLS? ARSlisters, We just used the 7604SP2 Stack Installer to setup a new ITSM environm

7604SP2 Stack Installer - Where are the Data Mgt Tool / Foundation XLS?

2012-01-11 Thread Antonio
ARSlisters, We just used the 7604SP2 Stack Installer to setup a new ITSM environment (Linux). In looking at our Linux server AND our install directories for the clients (User and Developer Studio), we can't seem to find the Data Management Tool or the Foundation spreadsheets. Can anyone provi

Re: Disaster Recovery

2012-01-11 Thread Ddussie
Our environment, Unix 6.1.6 Oracle 10g Ars & db are local. Our DR, take about 30min to failover ( not including functionality test) We do dataguard, to give you an idea of what we to invoking dr 1. Shutdown prod app. 2. Dns change 3. Db sync data that was not replicated 4. Start dr app. 5. Webs

Re: Disaster Recovery

2012-01-11 Thread patrick zandi
Axton is correct: If you are on an Oracle DB ( we have used dataguard) over to another server DB Level, and either had the application on the same server or another, in standby... Great for failover, but it takes up to an hour to ensure it is ready to go. It really depends on your requirements:: F

Re: Disaster Recovery

2012-01-11 Thread Axton
That's a pretty generic inquiry. You should first define your recovery objectives and what level of investment you are willing to make, in terms of implementation time and cost. It is a compromise from that point forward to balance the objectives and cost. If you can define the objectives and th

Re: Def Import problem with Incident form in 7.6.04

2012-01-11 Thread Misi Mladoniczky
Hi, First you need to make sure you have DevStudio in Best Practice Development Mode. There should be a column listing the form as Overlay when you list your forms. Right click on the form, and choose delete. This will delete the overlay, and the form should change to Base. Best Regards

Re: ***REMEDY EXPERT NEEDED***

2012-01-11 Thread pritch
Go easy folks - working in a quarry is a Remedy in itself - keeps folks more active than sitting behind a desk, and it's easier to figure out what a block of granite is doing than a computer(sorry guys - I cUm frUm colE minEing terrAtory). - Original Message - From: "Matt Laurenceau" T

Re: Remedy JMS

2012-01-11 Thread LJ LongWing
Stuart, As with most things in life, if it costs money, then you may not get itI've never heard of the Tibco adaptor, but if it costs money I'll likely never see it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Schon,

Re: ***REMEDY EXPERT NEEDED***

2012-01-11 Thread Rick Cook
Oh, you should see the grammatical dissection Michelle Lucero did on his post. That and the fact that it is Teksystems should keep him from being burdened by any worthwhile candidates. Rick On Jan 10, 2012 9:57 PM, "Doug Blair" wrote: > ** > Not Friday yet, but good one, Rick! :-) > > Doug > >

Re: Def Import problem with Incident form in 7.6.04

2012-01-11 Thread Nithin Vinod Kumar
Hi Roger/Misi, How do we delete the overlay? The object appears only once under Base,Custom,Overlay in search. Regards, Nithin On Wed, Jan 11, 2012 at 12:59 AM, Misi Mladoniczky wrote: > Hi Roger, > > This last comment really feels wrong. > > The whole idea behind overlays, is that you shoul

Re: Def Import problem with Incident form in 7.6.04

2012-01-11 Thread Misi Mladoniczky
Hi Roger, This last comment really feels wrong. The whole idea behind overlays, is that you should be able to import a base-definition supplied by BMC underneath your overlay. The key issue here is "underneath". If we want to restore the original, as in this case, just delete the overlay, and it