Re: ITSM 7.6.00 Data Dictionary

What is a data dictionary for you? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca

Migrate License Types in SAM

Hi Listers, Has anyone used the Software Asset Management functionality of ITSM? If so, did you create new license types? How did you migrate them from your development to production system? Cheers Peter ___ UNSUBSCRI

39695 : An error has occurred while loading a plug-in. (ARERR 8756)

Dear listers,   This is a 7.1 server on a solaris 10 machine.   I get this error when starting the server. If failed to load the libjvm.so library.   Tue Feb 14 09:03:28 2012  390695 : An error has occurred while loading a plug-in. (ARERR 8756) Tue Feb 14 09:03:28 2012 ld.so.1: arplugin: fata

Re: 39695 : An error has occurred while loading a plug-in. (ARERR 8756)

Hi, Is this a plugin you have created? If so then what java version do you need? This looks like a mix of java types and versions. I would use the most recent. Or try each of them in turn and see if it works J Kind regards Danny From: Action Request System discussion list(ARSList)

Immediate Need for BMC Remedy Admins/Developers in Rockville, MD & Herndon, VA!

Resolvit IT & Management Consulting (Resolvit) is looking for a Remedy Administrator and Developer to work as full-time Resolvit employee on site in Rockville, MD and Herndon, VA. The candidate will be responsible for the customization and administration of the Remedy on Demand product. Will

Re : 39695 : An error has occurred while loading a plug-in. (ARERR 8756)

This is the java we are running: $ java -version java version "1.6.0_07" Java(TM) SE Runtime Environment (build 1.6.0_07-b06) Java HotSpot(TM) Server VM (build 10.0-b23, mixed mode)   But not quite sure which one to include from the list!   De : Danny Kellett À 

Re: 39695 : An error has occurred while loading a plug-in. (ARERR 8756)

./usr/jdk/jdk1.6.0_06/jre/lib/sparc/ I would start the arplugin from the command line if this fails again just to see if there are any dependencies on this version of libjvm Regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fre

Re: Java Plugin Server - Class conflict

Still the same issue with this particular class. I see the following in the plugin server logs when the plugin is initializing: Caused by: java.lang.NoSuchMethodError: org.apache.commons.codec.binary.Base64.decodeBase64(Ljava/lang/String;)[B at com.xxx.remedy.plugins.extractor.Job.setPassword(J

Re: Java Plugin Server - Class conflict

Using the updated apache-commons-codec seems to cause the plugin server to issue a call that causes arserver to crash. Here is the stack trace from the plugin server: Exception in thread "job-scheduler" java.lang.NullPointerException at org.apache.commons.codec.binary.Base64.encode(Base64.java:

Re: ITSM 7.6.00 Data Dictionary

Moe, Check out the Database Reference Guide. You should find everything you need there. HTH, Brian On Tue, Feb 14, 2012 at 11:44 PM, Gmail wrote: > ** > > Any idea where I can find a copy of the ITSM 7.6.00 data dictionary? I am > only interested in the Task Management System data dictionary.

Re: Java Plugin Server - Class conflict

Just one thing I note (again, not being a java guy) but I see the SEGV on VerifyControlRecord. I have seen this (esp.) on Solaris on earlier versions when you mix up the compile and run library versions. If it's a plugin server you're writing this is especially true and the releases must match be

RKM: Importing articles in bulk

Hello all, A RKM administrator is telling me he can't bulk import knowledge articles (from, say, a CSV file) into RKM (I think 7.6), so I have to type them in one by one. Not true right? What do I tell this administrator? If anybody has information about how to do this that I can show this adminis

Re: RKM: Importing articles in bulk

There is an article listed on BMCDN concerning the non GA import tool for RKM 7.6.03/04 that is available from Support. RKM 7.5 did have the ability to do a bulk import. -Original Message- From: Ray T To: arslist Sent: Wed, Feb 15, 2012 12:49 pm Subject: RKM: Importing articles in b

Java Plugin Server - Class conflict

Well that looks obvious: Exception in thread "job-scheduler" java.lang.NullPointerException at org.apache.commons.codec.binary.Base64.encode(Base64.java:380) I don't know what version you're using but it's broken the API, which uses that class. It's probably passing a null or something to Base

Re: RKM: Importing articles in bulk

If it's data, Meta-Update will do it no problem. A trial is free and you should be able to do your import. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys _AT_

Re: RKM: Importing articles in bulk

Have you tested this with the new RKM application. It is not a simple join form like Asset. -Original Message- From: Ben Chernys To: arslist Sent: Wed, Feb 15, 2012 1:58 pm Subject: Re: RKM: Importing articles in bulk ** If it’s data, Meta-Update will do it no problem. A trial is

Re: Issues with advanced search

The most stable and versatile solution would be for your team to create a few canned Crystal reports and embed them in Remedy. On Wed, Feb 15, 2012 at 2:00 AM, Remedy wrote: > ** Hi All, > > Could any one please provide me a suggestion to pull an accurate report in > the either in normal search

Re: How to create an archival server in remedy in windows platform!!!

Hi All, @Allen, Thanks for your valuable suggestions. But out of the available options, i think i need to choose the best otherwise i will be playing with fire. I am looking to archive the data in the following way: 1. Selective archiving( with conditions such as all the tickets which are closed

Re: RKM: Importing articles in bulk

I have not tried it with RKM. I have tried with a complete ITSM. All foundation data, all support groups, all people of various types, all customers, all operating companies, Incidents, Problems, Tasks, CMDB, relationships, associations, contracts, and on and on and on, many many times, for

Re: Java Plugin Server - Class conflict

I got the plugin working using the Apache Commons Codec bundled with the plugin server. The version bundled with the plugin server is ~8 years old (version 1.3). I submitted an enhancement request to update the Apache Commons libraries used by the plugin server. I used the same arpluginserver.ja

Re: 39695 : An error has occurred while loading a plug-in. (ARERR 8756)

You probably want to use the libjvm that matches the version of java you are running. Use 'which java' to see what java you are using, then use the libjvm.so from that installation path. If it is missing, find out where it went and restore it, or install a new jdk and use that instead. You can u

Re: RKM: Importing articles in bulk

I don't think RKM uses Remedy forms to store KBs. If it did, it would simplify things quite a lot. Roger, can you point me to the right place in BMCDN? I couldn't locate it. Can anybody send me text of the paragraph from whatever RKM document states that bulk import can be done or how to do it? I

Re: RKM: Importing articles in bulk

Actually, RKM 7.6.03/4 uses a whole passel of forms to store KB articles, rather than the old .xml file in a folder method used in RKM 7.2 or so. In fact, BMC cautions against deleting a KB article from the main form because it orphans all of the related records. Basically, there is no correla

Java Plugin Server - Class conflict

A byte array is better, as you can't get a byte array from a String without specifying an encoding type, and I'm not sure a library knows what encoding to use. ie. string.getBytes() is bad, and string.getBytes("utf-8") is good.

Re: RKM: Importing articles in bulk

You need to log into BMC Support and then you can check out KA345135 in the Knowledge Base for the utility, a hotfix associated with it, instructions on configuration/use, and some sample data files. If you do not have a support log in then you will need to get your customer to provide you the

Re: RKM: Importing articles in bulk

Perfect! Thanks Roger. On 2/15/12, Roger Justice wrote: > > You need to log into BMC Support and then you can check out KA345135 in the > Knowledge Base for the utility, a hotfix associated with it, instructions on > configuration/use, and some sample data files. > > If you do not have a support

SRM ad-hoc approval to a specific person

I want to mention the person name on run time. Is it possible to trigger approval to that? Please advise. Version 7.6.04 SP2 -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org atten

Re: Caught exception: Unable to get value of the property 'replace':

I have seen this on multiple systems. There are a number of caught exception errors that have come up in 7.6.04. What SP are you on and have you loaded any hotfixes? We have found a number of issues around the notes field for work details. Also, are you using load balancers in front of the mid-

Re: Issues with advanced search

Thanks On Thu, Feb 16, 2012 at 12:55 AM, benny shell wrote: > ** The most stable and versatile solution would be for your team to create > a few canned Crystal reports and embed them in Remedy. > > On Wed, Feb 15, 2012 at 2:00 AM, Remedy wrote: > >> ** Hi All, >> >> >> Could any one please prov