36 !!!
Is it Friday?
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
07121 Palma de Mallorca
Hi,
Syslog is just a bunch of text log files on your local Unix/Linux server,
where you can define different log levels for various services. In this
case the AR Server. Customarily, the syslog would contain messages
generated on that specific server only...
It is very easy to write code that
Thanks a lot for the information.
Regards
RAVI CHANDRA R
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, February 21, 2012 9:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Write License issue
**
Ravi,
We
I think that when the partner talks about sending syslog messages, he means
that my remedy acts as a unix server receiving the logs.
OK. I have enough information. Thank you all.
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
Hi,
Syslog is not a communication protocol.
If the partner says they have syslog files (log files), they can ftp
them to your unix server for further processing.
You can then you have some kind of programs that parse the log files and
performs actions, such as submitting/modifying/correlating
Hi,
It should be quite simple to write an API-program that lists all locales
of a system and gives the option to remove one or more locales.
Any sponsors?
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
Thank Misi for the clarification.
Regards,
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
07121 Palma de Mallorca
All,
We have an issue with the performance of the change calendar - form opens
quick enough, but the actual calendar/data visualisation takes anything
from 1 to 3 minutes to display.
System ARS 7.5p004, ITSM 7.5.
Mid tier and AR Servers are running on T5240s, all running Solaris.
Database is
Hi Rod,
Is it possible that on Prodcution server, While creating reports, in Server
field of Report form, I mention the Reporting DB Server and Ask user to use
user tool pointing to Prod server?
will this work as well. Please advise
Thanks,
Bhupesh
Atrium 7.6.04 install fails on AtriumCMDBConsole.def import warning on
ARS7.6.04sp3 (ARWARN 9936 Audit option for Display Only fields can only be
'None'. Changing it to 'None' is interpreted as SEVERE by Atrium installer.)
BMC Atrium
All,
I currently have several opportunities for remedy developers to support
contracts throughout the country for both commercial and federal clients. I'm
trying to find out if there are any companies or projects that are letting some
of their remedy folks go.
If any of you have any
We extended the CMDB for one custom application. I recall the need for the user
interface form to be a self-join of the target CMDB table rather than a view of
the target table. Changes applied by Class Manager alters views of target
tables (at least in did several years ago.)
From: Action
I am looking for feedback on what methods you use to create and maintain your
AR System development environment(s)?
Do you build from scratch and just import .def from production? What about
data? (manual synchronization with prod, no data synchronization, automated
tool)
Is it
Hi all,
Recently I started to think in the option to go outside my country to look
for a better job. Well, I think I'm unpaid for the kind of job I'm doing
right know and don't see to many opportunities in my birthplace (Mallorca,
Spain). Also the economical crisis we are suffering, places us in
Jose,
The positions that you refer to are for US government institutions
that require security clearances for the people doing the work. For
regular clearances, you must be a US citizen. Someone correct me if
I'm wrong.
I certainly wouldn't concentrate solely on US positions. There should
be
Look at the mid-tier performance. The DV plugins are all rendered by
the midtier. The specifics of this can be lengthy and environment
specific, but that is where you need to start if you have ruled out
the database/queries as the bottleneck.
Axton Grams
On Wed, Feb 22, 2012 at 6:26 AM, Dave
Database copy is the most reliable/quickest method. If on Unix/Linux,
the Remedy filesystem can be copied between the app servers. There
are some steps that have to be taken after the database and filesystem
copies to ensure that the system does not start generating email
messages, etc. after
You can capture this by running Fiddler logging to specifically
capture where the slowness is taking place.
Sent from my iPhone
On Feb 22, 2012, at 10:35 AM, Axton axton.gr...@gmail.com wrote:
Look at the mid-tier performance. The DV plugins are all rendered by
the midtier. The specifics of
Jose, there are lots of jobs open at non-government places that would
require neither citizenship nor a security clearance, and you can sometimes
get a contract firm to sponsor an H1-B. Might look at it from that angle.
Rick
On Feb 22, 2012 10:29 AM, Drew Shuller drew.shul...@gmail.com wrote:
Thanks for your reply.
Current environment is Windows Servers, MS SQL database, and ITSM apps.
If we do a clean fresh install of the AR server and applications on the
dev server (then take an image of that server for future rebuilds) would
the db copy still work? Just overwrite the db that got
Hi, wonder if anyone has any experience with anything like this. I need to run
a report every 5 minutes, that creates a .csv file, that only pulls data that
has been modified in the last 5 minutes, and then creates a file on a network
directory with a different file name every time it is run.
First I want to thank all those who sent me their suggestions for a fix.
BMC did get back to me on 2/21 informing me the problem I'm having with
ARServer is a known bug and it can be fixed with a hot patch 008.
This amounts to installing a new arapprove.dll file.
There's only one problem, I
Hello Remedy Professionals!
Wanted to make you all aware of the openings we have at this time for ITSM
experts. Windward has a number of openings in various locations for both
commercial and government clients.
We are open to hiring contractors (1099 or Corp to Corp) and full-time
employeess
It should work. There should not be any references to the hardcoded server
names in the workflow.
You could find the sqls to search for workflow server references in this
forum or you could write your own sqls.
Only stuff that did not work for us is AIE. So we had to reinstall AIE
after db
If someone at BMC could take a look at this, please -
ARS 7.5 patch 008 download's been unavailable for over a month now, as far as I
can tell -
it gives a 550 /smbu_patches//ars/7.5/patch008: No such file or directory
error.
(I mentioned this to a BMC support tech in January, who offered to
Thanks
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
Sent: Wednesday, February 22, 2012 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Creating/Maintaining ARS Development Environment
** It should work. There should not be any
RadioShack will have a full-time opening after this Friday. You don’t have to
be able to obtain any clearance but I’m sure that they will not sponsor so you
will need to get your own work visa etc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
You might consider copying the prod database to the new environment and
installing against that instead of doing a fresh install.
The installers will run more quickly as they don't have much work to do on
the database.
-Original Message-
From: Action Request System discussion
That reminds me of the time many years ago when I arrived in the US and
replied 'Yes' to the question of whether I was there to work.
Had I said 'No', I was on business I'd have got out of the airport a lot
quicker!!
From: Action Request System discussion list(ARSList)
It's available on the EPD site, under the Product Patches tab.
-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My
Great!
Any idea if I will need to do any touch up to the data (i.e. referencing
the prod server name)?
Ken.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain
Sent: Wednesday, February 22, 2012 12:07 PM
To:
Okay, thanks, it does work there.
Where I was navigating that has the issue is the Product Patches section,
Remedy Heritage Products Patch Download link.
David
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter,
That made me laugh... Been there too. Got stuck in an airport for 24 hours
trying to straighten the mess it created.
But getting work in the US as a non us citizen and as a non permanent
resident is harder now then it used to be. But still possible.
Thank you,
Pascale Sterrett
Not for the installation as far as I remember but you'll still need to
update server references as per a previous email to get it to work properly.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: 22
Hi listers
I have a little question which bothers me, and I hope you can give me some
insight.
The background:
We are about to go live with a new 7.6.04 sp2 environment. We have several
consultants, not all of which are familiar with overlays. We almost had a
catastrophe today with a person
Tell them Day 1 when they come in that they will be fired if they don't use the
proper tool versionand follow through with the threat if they dothey
will get the point or find another job :)
The only way I know of to limit is with the api level...if you can't set
that...I don't think
Is this the only way to get to these patches now? If so, why is the other
link,Product Patches, still visible on the web site?
http://www.bmc.com/available/patch-download.html
Seems very confusing.
Larry B.
-Original Message-
From: Action Request System discussion list(ARSList)
I know it won't help you today, but submit an enhancement request to
extend that API version restriction to also include the client type.
They are out there, and they have to be provided when connecting to a
remedy server. I'm sure this will lead to all kind of fun fixes for
the various
We have a new vendor that will start supporting our data center.
We have a support group created for them. Say DataCenter Operations.
They want to have 3 SLA targets created for their group to measure their
work.
Once the ticket is assigned to their group,
1. They will have 5 min to acknowledge
Our server group wanted some tickets to trigger Syslog notifications as they
have their syslog server set up to notify them by pager
I have a filter running the process:
C:\Program Files\Java\jdk1.5.0_14\bin\java -cp C:\Program
Files\Java\jdk1.5.0_14\bin;. JavalogClient solarwinds
Listers;
Currently I'm interested on implementing a spell grammar check on Remedy,
I've already coded this, the only thing I'm missing is that my code open a new
word document, and at the end close all word windows; this has the inconvenient
that if I'm having another open word document it
Forking a java process is a taxing approach. It could cause problems
if you have a spike in volume of calls to this subsystem as each JRE
(one per call) will eat up memory, cpu cycles, file handles, etc. If
your Remedy server is running on Unix or Linux, you can use logger(1).
If you wrapped
Hugo,
I don't have an answer to your question, but I suggest you go another
direction altogether. As the current release is the last one to have a
client, and you can't do OLE in the web.I suggest you try getting something
going with the web instead of further investing ANYTHING in the client
That's so true. Actually I had mentioned many times this to our customer.
However they have no plans on moving into new versions (currently running on
7.1). Appreciate your advice :-)
Hugo Ruesga
Software Development Advisor
US 972.577.7000 x 332.3868
MX +52 (33) 3332.3868
P Please
If it helps in your discussions, you may wish to remind them that support for
AR System 7.1.00, ITSM Suite 7.1.00 and the ITSM 7.0.03 applications will most
likely end in mid-2012 with the release of the next version of the ITSM Suite.
So if they do not have plans on moving into newer
Hi all,
We are looking for a strong Remedy Administrator(Administrator being keyword
:)) in our team.
An ideal candidate for this position would be managing/upgrading servers and
would spend 80% of time with server/support issues and only 20% development.
Please apply directly if you are
There is also the Remedy Restore Tool Version in the BMC Communities to
help with the process.
https://communities.bmc.com/communities/docs/DOC-7710
Jason
On Wed, Feb 22, 2012 at 9:23 AM, Peter Romain
p.romain.arsl...@parsolutions.co.uk wrote:
Not for the installation as far as I remember
Most browsers have spellcheck built in already... as for grammar check, it
doesn't seem like it would work too well in a ticket.
I do remember there being a free online spell/grammar check that you could call
from web apps, can't think of the name of it off hand (not even sure it's still
I believe you can detect a user logging in using an older Dev Studio if you
turn on your user logs and set them to store in a form. I have not tried
putting a filter on the submit of the user log record to see whether an error
there will stop the login.
Just an idea
Fred
-Original
Send it to the mechanical turk :)
-John
On Wed, Feb 22, 2012 at 2:50 PM, Jon Slaven jon.sla...@amway.com wrote:
Most browsers have spellcheck built in already... as for grammar check, it
doesn't seem like it would work too well in a ticket.
I do remember there being a free online
We have experienced the same issue on several different installs.
___
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Exactly!
On Wed, Feb 22, 2012 at 1:32 PM, LJ LongWing lj.longw...@gmail.com wrote:
**
That wouldn’t be a good solution then….in fact it would be a worse
situation because then you would have an un-logged modification…
** **
*From:* Action Request System discussion list(ARSList)
Hello List,
Senario:
Unix 6.1 Server A, current prod has ARS 7.5p4 installed on Oracle 10g local
to server. The only components are Arsystem, ARDBC, AREA, EmailEngine,
Flashboard. The mid-tier is remote. We have custom Change Management and
Service (incident) management.
Unix 6.1 Server B, new
Jonas,
Well, you can disable older protocols. But, that is not possible for you
because you want to allow some tools but not others from the older protocol.
You can disable access from given client types. But, that is not possible as
you do want that client type to access but just version
I have a client in Houston, TX who has a need for 2 Technical Analysts starting
mid March that will be a 7+ month contract. Our client is currently undergoing
a ITSM implementation (7.6.04) and the next phase is heavily concentrated to
design, build and test, leading up to deployment in
There are a few ways to do this. We use Crystal Reports Distributor for
much of our report automation; which would be all you need to meet this
requirement (well and Crystal Reports). We also have Crystal Enterprise
which will do this but it is a bit more cumbersome. I have also used
Crystal
Similar to the Scheduler that Jason mentioned; but on the server side (UNIX).
This is one method we used.
1. Create a macro file: data modified in last 5 minutes
2. Create a report file.
3. Append the report to macro file.
4. Append to the function - to-file: /path/file.csv
5. On the server,
Does Remedy on Demand provide an ODBC connection to the underlying
database? That be used to run a query for example in Crystal Reports
on-site. If not how have other users accomplished custom reporting? Is
there an easy way to export information and build a reporting datamart?
thanks
--
Hi Axton,
Thanks for your response.
We I was using this command to check the number of files for that process
pfiles arserverd pid|grep uid|wc
The numbers keep increase unless we restart the arsystem.
We built another server last weekend and surprisingly there is no issue there.
We see this in
What does the output from pfiles show? All you will get by piping
into wc is a count.
Axton Grams
On Wed, Feb 22, 2012 at 10:05 PM, Pavan Kandikonda hipa...@yahoo.com wrote:
Hi Axton,
Thanks for your response.
We I was using this command to check the number of files for that process
pfiles
Hi all,
Thank you for your answers (including the ones from people that reply me
directly).
I'm not restricted to USA. I have no particular interest in USA. I planning
to go wherever is needed. But I have a handicap: My languages are
Spanish, Catalan and English. That restricts my options to
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