Hi Nathan,
Could you give us some examples of the additional errors as that could make
all the difference?
In my recent install of 7.6.4 SP2 I noticed that the FTS plugin lines of
ar.cfg contained the fully qualified host name and this didn't work for me
when I moved my laptop from home to my
Same for us on 7.6.04 SP1.
Check your fts log files. You may find the same error as us:
2012-03-14 05:20:33,197 DEBUG [pool-2-thread-5]
com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(8753,null,Message not in
catalog; Message number = 8753,en_GB)
2012-03-14 05:20:33,198 DEBUG
ARS 7.6.4 SP2 (WHOOO HOOO, just upgraded!)
Windows 2008 Servers
Oracle 11g
Just wondering if anyone has heard if the Working Lists in Dev Studio can look
like what you bring up when you double click on Active Links (under All
Objects)
I really like working with Working Lists, but I can see if
Try pressing the 'View By Type' button at the top right of the screen
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: 15 March 2012 13:22
To: arslist@ARSLIST.ORG
Subject: Working Lists
**
ARS 7.6.4 SP2 (WHOOO HOOO, just
All,
Have a look at this document. It talks about improving FTS performance by
multi threading the java engine. Hopefully this helps with the out of
memory errors and stuff.
On Thu, Mar 15, 2012 at 7:31 AM, Mike Worts mike.wo...@arqiva.com wrote:
** **
Same for us on 7.6.04 SP1.
Check your
THANK YOU!!
This is perfect!!!
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain
Sent: Thursday, March 15, 2012 9:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Working Lists
**
Try
Mike,
For whatever its worth, there are similar problems with FTS in 7.6.03 too and
we have a long standing open ticket with BMC Support. I cannot be sure if this
is the same issue that has propagated forward to 7.6.04, unless we compare our
issues.. Do you have a ticket open with BMC Support
One of the things we did to minimize the sheer load on FTS during an
initial search was to customize the search on open from an incident. SO
when users click Search Knowledge, we limited the default search to just
look at Knowledge articles. By default, ALL sources are checked such as
Tony,
I have tried doing searches (via the user tool) on 0 length fields and
received errors (I believe it stores them in clob in the db)...but I'm on
SQL, and my error was different...but I suspect that the problem is a DB
problem, not a Remedy problemcan you issue the same query in the user
Seems like there are several issues with this feature.
We could not even get it to work it on 7.6.03. Without server group it seem
to work, once enabled servergroup it starts crashing while failing over to
other server in the servergroup. Went through several iterations with BMC
it did not
The problem is the RKM product is now solely dependent on a working FTS.
All the searches for RKM are done using the FTS plugin.
On Thu, Mar 15, 2012 at 12:13 PM, patchsk vamsi...@gmail.com wrote:
**
Seems like there are several issues with this feature.
We could not even get it to work it
And all the global search features
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, March 15, 2012 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: FTS Plugin issues
That’s close to what I have been hearing at this site as well. We keep getting
recommendations that we ought to move to 7.6.04, but from this thread, it
looks like its not cleaned up on that version either..
From: patchsk
Sent: Thursday, March 15, 2012 12:13 PM
Newsgroups:
Hello,
We decided last year to upgrade from ARServer 7.1, patch 1 to ARServer
7.5, patch 9. Unfortunately, due to several reasons, we still have not
upgraded and are now prepared to upgrade to 7.6.4, instead. Which sp
version is the most stable? Any input would be appreciated.
Marc
Marc,
I would recommend the 'latest' which is currently SP3..I can't recommend the
initial release, and each release since has fixed various bugs which are
undesirable.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Marc Burick
Sent: Thursday,
Let me add, all of our applications are home grown, so any sp corrections
for BMC applications won't affect us.
Marc
From:
Marc Burick marc.bur...@prudential.com
To:
arslist@ARSLIST.ORG
Date:
03/15/2012 01:24 PM
Subject:
Which sp of 7.6.4 is most stable?
Sent by:
Action Request System
Well, BMC will tell you if you load SP1 and have problems you should load SP2
and if you have any problems with that, they will tell you to load SP3.
Each has it's own set of issues. Are you using ITSM or Your own apps?
From: Action Request System discussion list(ARSList)
I would load SP3
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Marc Burick
Sent: Thursday, March 15, 2012 12:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Which sp of 7.6.4 is most stable?
Let me add, all of our
Hi!
I should add that I was on 7.6.04sp1 for rather long time, and it turned
out recently, that in sp1 you can't make a copy of the regular form
(display-only is ok) using Save As function in Developer Studio. It's the
known defect, which was marked as fixed in SP2 and associated with the
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