I will be out of the office starting 03/29/2012 and will not return until
04/02/2012.
___
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Fred. You are correct. It is ARS that keeps data with x’0a’ only on all
databases and all platforms.
Not sure what happens if you try to force in an x’0d’ through the API (if it
will be dropped or not).
Cheers
Ben Chernys
Senior Software Architect
Description: logoSthInc-sm
The call for Papers should be happening within a week,
so if Joe and Rod could talk and create a panel and submit, that would be
great.
[Ironically I was trying to do the same thing last year, but I tend to be a
bit busy around conference time J].
Daniel
From: Action Request
I think that Developer Studio is not as good as it must be. You all talk
about the great leap made from the admin tool to the developer studio. But
under my point of view it's is like going from a very bad application to a
bad application.
Have you seen other developer studios (like the
Joe,
I agree that it would be could for you to do a presentation at WWRUG12. I know
the feeling about being mortified standing in front of an audience. I did a
presentation at WWRUG in San Francisco years ago. I find that if deep down you
understand the subject, the presentation will be
Jose,
I think some of the points you mention are not applicable in the ARS world,
since as you very well know, ARS is not a 3rd generation language like java or
.net.
The general consensus is that ARS is greater than a 4th generation language,
it's either 4.5 or 5th generation.
As a point of
When Developer Studio first came out, I was suspicious because it appeared to
be part of a huge shift toward making Remedy more Java-like. Consider that
Developer Studio is basically just a customized version of Eclipse, which is
the IDE quite a few Java developers use, and also keep in mind
Its not about knowing the subject.. I’ve always had stage fright. I had kind of
got over it for a while when I started participating in social activities that
exposed me to attention like that so I get over the whole stage fright issue..
Just that I haven’t done a lot lately. Last time I ever
Hi Folks,
I wrote to you a couple of months ago regarding a performance problem I am
experiencing with my 7.6.03 Remedy system. Specifically, the problem is
with my Mid-tier servers in that their performance degrades throughout the
day. I have taken to restarting the arserver processes via cron
There is always room for improvisations.. That’s why we have patches to fix
what's not working and new versions for adding new features.. If the app was
perfect, there would be no need for patches and future versions.. These were
not Doug’s exact words but something that he more or less said
Shawn
I think I get your point about would like the ability to do more powerful
development on AR System, which if I understand you correctly, it would mean
being able to do structural or object oriented programming.
This is a common thing, I believe, with tech folks that have knowledge of
The BMC Administrator Remedy Developer will be a key resource to the Enterprise
Remedy Team located in Chantilly, Virginia.
The role is to assist in the development, testing, documenting, deploying and
maintaining of the BMC Cloud Lifecycle Management (CLM) Protal. This includes
building,
That really depends on your business case.
In our organization when we load CIs into CMDB one of the attributes we
flag on the CI is if it is Monitored: Yes/No.
And when a monitored CI is related to change tkt, upon approval of the
change tkt we create an unavailability record.
If the CI related
Well constructed post. It gives me a lot to work with when thinking about
your problem. I applaud you for that.
The interesting thing is that a restart of either the Tomcat servers or the
ARServer fixes your issue. This throws an unknown variable into the mix (a
monkey wrench, of sorts).
If
Guillaume,
There are some things that we do in Remedy that I think would be easier if you
could branch out into a subroutine with some sort of coding language.
Basically, what I want is to replicate what is currently being done via plugins
called via Run Process actions, and put that natively
When you talk about CIs, do you mean CIs representing servers or do you go more
granular when turning off monitoring, i.e. specific software/service on a
server?
Would really be interested to hear more details about your process.
Thanks
Jiri Pospisil
LCH Clearnet
From: Action Request System
I put in an RFE for this in 7.5. You would think it would have been
addressed ny now.
Rick
On Mar 26, 2012 4:31 AM, Kali Obsum kali.ob...@macquarie.com wrote:
**
Hi,
** **
Since it is not possible to select multiple assets and Relate them With
Unavailability in one go, has anybody
Hi all.
Subbiah Sundaram http://www.linkedin.com/pub/subbiah-sundaram/0/552/518 (Sr
Director, Product Mgmt, BMC Atrium platform) orchestrated a meeting with
Architects earlier this month.
- Where you able to participate?
- Was it valuable for you?
Another one is planned for *April 10th*.
Hi Jiri,
I see your concerns but with automated solutions there would be special
cases that need separate handling.
Our main goal is to relieve our NOC and event mgmt teams from manually
start/stop monitoring.
Most part the automated unavailability records seems to be working fine for
us
Our CI are both hardware and applications.
Event Mgmt is one of the things that our mgmt is very concerned about.
Our monitors are very granular and we configured monitors for
hardware(cpu,memory,disk io etc..),
applications(urls,transactions,performance, logins, java heap size) and
more.
On
There is quite a lot of information about the various parameters in the mid
tier guide (in the configuring the mid-tier chapter, cache settings section)
maxElementsInMemory is a total count that is actually ignored in favour of
referenceMaxElementsInMemory, which seems to be set to 1250 by
Hi,
We have 2 instances of AIE data exchanges. One of the instances points to
QA, and the other instance points to DEV. We want both instances to point
to DEV. I have never done this before. Is this difficult to modify? I
looked at the instances in AIE, and I am sorting thru this
Hi All,
As a beginner . Is there any other helpful material or website other than
BMC product documents and BMC training programs by which one can start to
improve their knowledge in Remedy. Or any tutorials ..?
Not to mention Arlist, BMC docs..as everyone knows that they are of great
use...:)
When I was new to this stuff (but back then the system was not as complex as it
may be now) I found that my learning path grew really fast once I started to
take a view of what happens under the covers – especially the database. Its
good to have a solid understanding of the database, although
Hello List,
Is 7.6.04 MT Backward Compatible to ARS 7.5Patch4, AIX 6.1 ?
Is 7.6.04 MT can be deployed on webshpere 8, AIX 6.1?
- Has anyone encounter issues with the above senarios?
Compatibility Matrix indicates yes to the above, but we got conflicting
answers when posed to BMC for
If you are inheriting a system, go thru and map out the processes and look at
how the active links/filters/etc written.
Stuff I come across, I don't see these tricks in any training guide/document
from 6.3 upwards, can't speak to doc/training guides prior.
(`!) - at the end of filter name -
CORRECTION..
If you are inheriting a system, go thru and map out the processes and look
at how the active links/filters/etc written.
Stuff I come across, I don't see these tricks in any training guide/document
from 6.3 upwards, can't speak to doc/training guides prior.
(`!) - at the end of
Yes to 1).. Never had to try 2)
Joe
-Original Message-
From: Dee
Sent: Thursday, March 29, 2012 2:25 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Question:7.6.04 MT Backward Compatible to ARS 7.5Patch4
Hello List,
Is 7.6.04 MT Backward Compatible
Thanks Joes.
Additional info, we only use ARServer, not ITSM/Atruim production to which
cause the confusion.
So, Only ARS - 7.6.04 MT 64bit on websphere 8 is backward Compatible to ARS
7.5Patch4, all on AIX 6.1.
If ITSM/Atruim, then 7.6.04 MT 64bit (not sure about websphere 8) should
point to
Hi Axton,
Thanks for reading and for your suggestions.
I have done a little bit of JVM monitoring. I used jconsole, since it was
already there and was easy enough to startup. I watched the various heaps
over a weeks time and I didn't see anything alarming. GC seemed to be
happening regularly and
jvisualvm will give you more in depth cpu profiling capabilities if run
from the server. This will give a cpu time per method call. You can also
get memory profiling statistics (how much memory is used for each class,
how many instances there are of each class, etc.). jvisualvm should be
Sam,
Not sure where you live/work. If you're lucky enough to be in an area that has
a local RUG, these are great to places to learn and make connections with other
users in the area.
Of course there is WWRUG12 in San Jose in October.
Dave
From: Action
I'm not an expert at the DB timestamps. The way I read the data though is that
it is 27 Mar 2012 at 12:05:05 AM and the database is set with a 4 hour offset
from UTC (Daylight Savings).
Dave
From: Action Request System discussion list(ARSList)
Thanks. I just had a colleague confirm what you just said.. the –4:00 is to get
the Greenwich time, and that 12:05:05 AM is the actual local time that the
delete transaction happened..
Are there any Remedy processes that can possibly happen that might escape the
probe of these 4 internal logs
In Oracle you can convert it using the following
NEW_TIME(SYS_EXTRACT_UTC(datetime_with_timezone), 'GMT', 'US/Eastern')
So it would be
SELECT NEW_TIME(SYS_EXTRACT_UTC(column), 'GMT', 'US/Eastern') from table
I haven’t checked lately, but I know that previously not all of the actions
In ITSM 7.6.03+ there is this new feature when you create a new people
entry it creates a CI in Person class of CMDB.
I would imagine it has to run automated reconciliation jobs to do that.
I am not sure if it has any role to play with what you are seeing in your
environment.
And these should be
We did think of that – but because we didn’t see anything on the 4 logs that I
turned on, I thought it can’t possibly be that.. There was not a single delete
action logged on the sql logs and yet there were thousands of CTM:People
Permission Groups entries just gone.. Is there anything that
You might have checked this already.
Just for my understanding when these records got deleted did you notice if
there are any changes to CTM:People record: Last Modified By etc?
On Thursday, March 29, 2012 4:49:39 PM UTC-5, Joe Martin D'Souza wrote:
**
We did think of that – but because
I have checked so many things since finding out this problem 2 weeks ago that
I lost track of what I ruled out – but I’m almost certain that no changes were
made to that date there – its one of the first things I think I checked.. I do
know for a fact that the User form records are untouched
Joe,
The only way for that to happen (in my experience) is something performing
outside of the system. Even if you have workflow that is firing direct SQL
it would show up in the logs. It has to be initiated external to ARS. I
would look for system scripts or external connections to the DB from
There are also the BMC Communities (BMC Developer Network):
https://communities.bmc.com/communities/
-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily
Joe...just a shot in the dark here...did you check web services? Maybe
some web service against an external employee dbase? Again...just a
thought. Hope this helps...
On 3/29/12, Joe Martin D'Souza jdso...@shyle.net wrote:
We are having an issue with our Remedy application, where it appears that
That’s exactly what I told my team. I even asked if they had another server
outside the server group pointing to that same database doing something and got
a negative. I’m still gathering information..
Is there a way to capture what IP or session a transaction came to the server?
Joe
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