Re: Howard and Andrew are doing great after transplant

2012-05-04 Thread Neha Pateria
Hi Howard, I have seen this post very late. Andrew has set a remarkable example in front of us where we think twice-thrice to do such things to our parents. I Wish You and Andrew a Great Good Health and a Long Journey ahead. God Bless You both!!! With Best Wishes, Neha Pateria

Re: Midtier Question

2012-05-04 Thread vidyasagar kommu
Hi Andrew Goodall \ Joe In the previous email i forgot to mention below data. Authenticate Unregistered USers (Unchecked) Cross Reference Blank Password (Unchecked) Authentication Chaining Mode is set to OFF Joe, If I want to use the external authentication what are the changes required in

mid-tier issue

2012-05-04 Thread Brittain, Mark
Good Morning, I ran into something I have not seen before. I created a web service for a new form, setting it to public permissions and the WSDL handler URL to http://10.25.233.234/arsys/WSDL/public/myserver/QuickTicket and save. Close/collapse the WS and reopen and the WSDL handler URL is

Re: Relationships not showing for custom fields in overlaid forms

2012-05-04 Thread Guillaume Rheault
Well, that's the case for me, the development was done and then we turned on the record object relationships. Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of strauss [stra...@unt.edu] Sent: Thursday, May 03, 2012

Re: BMC Numara Footprints to BMC Remedy ITSM License Conversion

2012-05-04 Thread Pierson, Shawn
Unfortunately I think our sales guy did look into it for us so it is likely a solid BMC decision from the top down at this point. The advantage is on Remedy's side functionality-wise, but the extra expenses and loss of money invested in Footprints is making Microsoft SCSM look better. I'm

Re: mid-tier issue

2012-05-04 Thread Goodall, Andrew C
In my experience this setting does nothing other than provide internal display of wsdl in dev studio. It won't affect how the overall wsdl behaves to consumers. It sounds like a dev studio issue. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney .

Re: Relationships not showing for custom fields in overlaid forms

2012-05-04 Thread Guillaume Rheault
I'll do that in a moment the list is great, this are the kind of things that it never occurs to most first-line BMC Support, to think critically, when their focus is to meet their SLAs. I don't know if it is a tech support problem or management problem. I'll psot my findings soon

Re: BMC Numara Footprints to BMC Remedy ITSM License Conversion

2012-05-04 Thread strauss
Huh. SCSM didn't even make our list. Probably because both the CIO and I played around with MS' early attempt at a helpdesk app on SharePoint (which I consider a waste of a perfectly good SQL Server), and were totally underwhelmed, after which MS discontinued it. I guess I had better see

Re: BMC Numara Footprints to BMC Remedy ITSM License Conversion

2012-05-04 Thread LJ LongWing
Christopher, I know you are a smart guy, so don't take this as an insult or anything..but most people that I work with that discuss RemedyForce, don't realize that it has NOTHING to do with Remedy. BMC (as far as I can tell at least) decided on that name to try to create a bridge between a new

Re: Relationships not showing for custom fields in overlaid forms

2012-05-04 Thread Guillaume Rheault
All, So yes I can confirm that AFTER the Record Object Relationships is enabled, creating workflow for custom fields in overlaid forms will indeed record the relationships properly. So the bug is in the initial scan for relationships as Dr. Strauss suggested. Therefore don't turn off that

Re: BMC Numara Footprints to BMC Remedy ITSM License Conversion

2012-05-04 Thread strauss
Good point - and that was made clear to us here - one of BMC's SEs explained it to us while here working on a POC for ADDM. The BMC Remedy OnDemand just moves what I currently have on premise into the cloud, which our CIOs have already decided to do (move to a hosted app in the cloud).

Odd thing - 2 AL's - One runs other doesn't, same Execution options

2012-05-04 Thread smiley
Hi! This is so odd. I did a flush cache on our server, and I have 2 Active links that BOTH are Enabled, order 220 and order 222, 'Display' and 'Window open'. Regardless of the Run If Qual, they should BOTH show up in my log file! Only the 1st one does. (it fails the qualification - but that

Re: Odd thing - 2 AL's - One runs other doesn't, same Execution options

2012-05-04 Thread Shellman, David
Are permissions the same? Window Open and Display are two different functions. One runs when you open the form. The other runs when you display a record. Dave On May 4, 2012, at 11:01 AM, smiley nti...@umich.edumailto:nti...@umich.edu wrote: ** Hi! This is so odd. I did a flush cache on

Re: Odd thing - 2 AL's - One runs other doesn't, same Execution options

2012-05-04 Thread smiley
Hi! Same permissions on both. same associated form on both. thanks I'm just now changing the names to be more different have to flush cache for that to 'take'. -- View this message in context:

Re: Odd thing - 2 AL's - One runs other doesn't, same Execution options

2012-05-04 Thread Shellman, David
It's not because the names are similar. It's because one is Windows Open and one is On Display. These fire under different conditions as I noted. Dave On May 4, 2012, at 11:12 AM, smiley nti...@umich.edu wrote: Hi! Same permissions on both. same associated form on both. thanks I'm

Re: Odd thing - 2 AL's - One runs other doesn't, same Execution options

2012-05-04 Thread smiley
I had both 'Display' AND 'Window open' for BOTH of the AL's. But since you said that, I just changed both of them to 'Display'... since I care only about if it has a Row. I'll flush cache in 2 min's and then test again and we'll see... on the closing AL, i had 'Window Close' but maybe I really

Re: Odd thing - 2 AL's - One runs other doesn't, same Execution options

2012-05-04 Thread smiley
More Oddness!!! I changed the names of the Active links... and I flushed the Cache, and synced it. my new names are not in my log file... still the old name - and still only the 220, not the 222 Active link. I've heard we have to flush cache multiple times for something to take, but this is

Re: Odd thing - 2 AL's - One runs other doesn't, same Execution options

2012-05-04 Thread Joe Martin D'Souza
It really boils down to what functionality you really want to meet. As David pointed out, these two options, although they sound similar, are not the same. See the help on the Dev studio and search for Creating Active Links for a complete list of executions and the precise descriptions..

Re: Odd thing - 2 AL's - One runs other doesn't, same Execution options

2012-05-04 Thread Grooms, Frederick W
Since you say Active Links ... What are you using as a Client (Mid-Tier or User Tool)? Have you also cleared the local cache for that (Clear your local web browser cache or delete the .arf/.arv files)? Fred - Original Message - From: Action Request System discussion list(ARSList)

Increasing Max Thread Value - need restart?

2012-05-04 Thread Jamie
Good monring, afternoon, evening: I may be losing my mind here, but I have always been under the impression that if you need to increase the private thread values, you do not need to restart the AR Server, but if you need to decrease the value it does require a restart. We're working on

Nested Active Links

2012-05-04 Thread Sapna Motwani
Hi, I have a situation where I have three tables, Table 1 Employee Table with two columns Employee Name name and Employee ID (Primary Key, GUID) (Employee Master Form) Table 2 Available Roles with two columns Available Roles and Role ID (Role Master Form) Table 3 Selected Roles with two

Re: Increasing Max Thread Value - need restart?

2012-05-04 Thread LJ LongWing
Based on EVERYTHING I have ever been told about threads, your understanding matches mine. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie Sent: Friday, May 04, 2012 10:08 AM To: arslist@ARSLIST.ORG Subject:

Re: Increasing Max Thread Value - need restart?

2012-05-04 Thread LJ LongWing
Only Java plugin loggingyou can still turn on C plugin logging in the normal method. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Friday, May 04, 2012 10:10 AM To: arslist@ARSLIST.ORG

Re: Remedy Inbound Email errors Hopefully resolved

2012-05-04 Thread Sanford, Claire
Andrew, Are you suggesting increasing these values? What value would you give them if you had plenty of memory available? Current: JVM Option Count = 4 JVM Option Number 2 = -Xms256m JVM Option Number 3 = -Xmx1024m From: Action Request System discussion list(ARSList)

Re: Nested Active Links

2012-05-04 Thread smiley
HI I think I sort of did this with Filters. But anyway, it sounds like you want to Loop the Loop. How about you have the 1st loop (the one you have already) at order 400 - in an Active Link calling an Active Link Guide that loops through the 1st table field. Then have the 2nd loop (the one you

Re: Remedy Inbound Email errors Hopefully resolved

2012-05-04 Thread Goodall, Andrew C
If that is current then that should be enough. If you're still having the issue it may indicate you have a process looping and causing memory to be exhausted. If you are using MAPI for inbound then you are stuck with the 32bit JVM meaning you can allocate less memory to the process.

Using the Atrium Web Service Registry

2012-05-04 Thread Joe Martin D'Souza
I’d like to hear what the general opinion of this component is from those who have successfully used it. Since I was having some level of trouble using the WSDL and its Endpoint directly in my filter workflow, I wanted to see if it works any differently if I were to leverage the use of the

Midtier ARS 7.6.3: to be on GMT+00:00 all time

2012-05-04 Thread Igor Ivanov
what choices we have? GMT+00:00 - Europe/London - 50% Greenwich Mean Time - Africa/Casablanca - is it GMT 100% in 7.6.4 ? can we have Zulu Time whole year? in 2012: London DST started on Sunday, March 25 Casablanka started on Sunday, April 29 Friday, July 20, 2012 at 3:00:00 AM clocks are

Re: Remedy Inbound Email errors Hopefully resolved

2012-05-04 Thread Sanford, Claire
We are using imap for inbound. My settings are the same you noted below. Anything I can do to improve performance! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Friday, May 04, 2012 12:15 PM To: arslist@ARSLIST.ORG

Re: Remedy Inbound Email errors Hopefully resolved

2012-05-04 Thread Goodall, Andrew C
Check your emaildaemon.properties file, look at the values and meanings in the guide to see if you need to adjust, below are some of the values we have set. We use MAPI for incoming. com.bmc.arsys.emaildaemon.OutgoingConnectionRecycleSize=300

Re: URL DIRECT LINKS IN 7.6.04 CHANGE FOR ITSM FORMS DUE TO SHR:LANDINGCONSOLE INTERFERENCE

2012-05-04 Thread ravi rai
** There are workflows which sets these link RKM:KAM:Build_Article_URL_300 RKM:KAM:Reports-BuildURL_050_set_serverName RKM:KAM:OnDisplay_020_set_Server ((($z1D_DefaultWebPath$ + /forms/) + $Server$) + /RKM%3AKnowledgeArticleManager/Display+View/?eid=) + $Request ID$ If You are on server

Re: 7.6.04 sp2/sp3 Performance

2012-05-04 Thread ravi rai
** We have seen high CPU and Memory on the Server running FTS. Date: Mon, 30 Apr 2012 14:49:45 -0400 From: joseph_willi...@transcanada.com Subject: 7.6.04 sp2/sp3 Performance To: arslist@ARSLIST.ORG Hi listers, I would like to know if anyone is experiencing performance issues with

Application-Command Approval Add-Sig Run Process

2012-05-04 Thread Gentry, Elmer
Trying to reuse OOTB code in my own attempt to automatically add approvals to a Change from the Assignee of the tasks. I have a filter to run the following Run process like you may find in AL INT:APRCHG:CSG:SaveNextApprover_RefreshFields_217_Close Application-Command Approval Add-Sig -s

Data dictionary corruption causes failure to start a member server in server group of AR server on Windows

2012-05-04 Thread Shiv Arlist
What are the possible causes for data dictionary corruption in AR server 7.6.04 SP2 In server group environment, one server failed to start throwing schema errors and does not starts at all where as other server group members are working fine without any issues. Tue May 01 00:34:32 2012

WWRUG12 FREE ADMISSION!!! (got your attention?) aka Submissions Update - start of the 60 day window to end July 1st, 2012

2012-05-04 Thread Phil Bautista
Congratulations to Anders Wilhelm for being the first to register and submit a topic for consideration by the WWRUG Board. As the first to submit a topic this week he gets his topic published here (yes we still have to review it as a team, but I think it has a chance of being accepted!) of