Ok, 'Listers. Here is a set of three new topics received this week that are
likely to be accepted by the board.One is from our long time friend and
creator of the RemMail product - Doug Tanner, another is from a frequent
contributor to the list, Nathan Aker.
Our list of topics is shaping up ni
It was very confusing to me as well. Why they could not just have one file to
load is beyond me!
1) New Install
2) Patch Install
Too easy!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris
Sent: Friday, May 18, 2012 1:25 PM
Hi,
I installed AR System 7.6.4 Windows and would like to install the product
catalog and all the updates.
I went to the EPD website to download the files needed.
I found the following files:
/ prerequisite patch 1, product catalog data
/ product catalog update April 1
/ product catalog up
" we are facing problem when i am opeing the Problem Investigation form"
I would expect to see a problem when i ooen the PBM Inveastgation form and
not an incident :-)
On 18 May 2012 08:45, "vidyasagar kommu" wrote:
>
> Hi All,
>
> I am using the ITSM 7.1 version with Problem management module.
Hi,
I agree that RegEx is handy, but if you can avoid plugins, it might be
worth considering.
Designing the workflow as a service-call fixes the problem with having to
write the same workflow multiple times. It is almost the same syntax as
calling a filter plugin.
In this specific instance, wher
Sagar,
Check if log is enabled on the user tool
I have seen this in past when log was enabled tool was crashing.
Disable all logs and try it might help
regards
ravi rai
> Date: Fri, 18 May 2012 13:14:51 +0530
> From: kommuvidyasa...@gmail.com
> Subject: Problem in ITSM 7.1
> To: arslist@AR
Hi,
Data Wizard might help
Search data wizard in object browser
You can search for the login id in all ITSM module referene and update the same
Only drawback is it is very slow
regards
Ravi Rai
Date: Fri, 18 May 2012 10:12:42 -0500
From: john.sundb...@kineticdata.com
Subject: Re: Whe
Hello All,
I need a help in some scenario (List below) ..I want to know that What
should we take as 1st step to find the root case ?and What are major
cause/reason for these issue in general . Please help me out !!
Issue are follows
1) MIdtier is slow or performance issue
2) Remedy Perfo
I think this question may be a troll…
One big logic flaw here --- Is there any pasture more green than the
support desk?
:)
Have a great Friday!!!
(Sidenote: outside my window at street level - is a food car -- labeled
"bacon trolley" -- - it is already a great Friday)
-John
On Fri,
I just now submitted the question to BMC support to see what they say about
it.
I’ll let the list know.
A system like this should have a procedure defined for support users moving
on to greener pastures, in my opinion.
I’ve heard other people here have had to Manually re-assign tickets to
them
That’s a good observation.. I had not noticed that users that had lost access
to the system permanently would hold their KB’s as hostage (literally).. I have
not heard of any standard guidelines for this, but a good way to start might be
running a report of all tickets (of all kinds) requested
Happy Friday to all!
I’m trying to understand how to “correctly” inactivate a user in ITSM
7.6.03 – who was a Support Person and has a lot of Knowledge articles etc.
assigned to them. I can’t find documentation on that.
Anyone have the procedure? or know where it is? or if there is one
avai
And if you read the articles there is mention that at least three of his five
board nominees are prior HP folks -> can look at that a couple ways. 1) HP
hasn't been fairing that well recently, so I don't know if these folks bring a
good value to the table, or 2)prior HP folks with a link to the
Listers,
Has anyone done a full ARS, Atrium, and ITSM Upgrade on SUSE LINUX or LINUX?
If so, I was wondering if you cold share some of the issues you might have
encountered?
Regards,
David Charters
CEO Charters Technologies
317-331-8985
4370 W 126th
Zionsville, In 46077
_attend
It looks like just another activist investor trying to make some short term
dollars without any long term concern. My opinion is that BMC is doing well
enough that they probably won’t do everything he says, but they will likely
make some small changes to their organization to drive up share pri
Perhaps this:
http://www.businessweek.com/ap/2012-05/D9UPAH8G2.htm
"...Hedge fund Elliott Management nominated five candidates for the board
of BMC Software Inc. and told the business software developer that its
future will be "increasingly difficult" if it chooses to remain a
stand-alone company
Hello,
Oracle have recently released Java 7 update 4. The release notes claim
their new Garbage Collector (Garbage First, G1) is fully supported and
the long term replacement for the legacy Java GC. Oracle tout this as a
much better solution for server side applications with large data sets,
ie Mi
That is an interesting article, and you make a good point.
HP and IBM have their own ITSM solutions, and HP's Service
Manager/Service Request Catalog isn't bad at all. HP appear to have gone
through a lot of pain to re-write their ancient solution in Java with a
client/server model driven around
http://blogs.wsj.com/deals/2012/05/15/elliott-makes-its-case-for-a-bmc-sale/?mod=yahoo_hs
Sent from my iPhone
On May 17, 2012, at 21:34, "Shellman, David" wrote:
> **
> Pat,
>
> Not sure I understand this statement "But with the possibility of the
> takeover shredding the whole BMC line shoul
Hello,
Whilst I don't follow the original post, the subject seems entirely
possible. Dev studio is Eclipse and a few plugins, and that's all Java
based.
John
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Hi All,
I am using the ITSM 7.1 version with Problem management module.
we are facing problem when i am opeing the Problem Investigation form
in a search mode when i click the search getting below error.
I have attached error message screen shot(ERROR:BMC Remedy User
Application has encountered a
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