Re: CMDB Graph API question(food for thought?..maybe)

2013-04-12 Thread Chintan Shah
For anyone who's interested..this is what I ended up doing(only works for AND queries for now for non-repeating fields in query)..at least good for POC. Basically, I re-used same queryItem object. I know its an ugly duckling :(...will see if I can make it better. qualMap- Map that contains key/

Re: When is a Floating Application License "Consumed"

2013-04-12 Thread Jason Miller
Regarding: "I also called out that the history has been that when BMC has uncovered a situation where the obtaining of licenses is not really what was intended or considered best practice that there is a tendency to change the behavior in future release so that the issue no longer occurs. I gave a

OT: For us science nerds out there "Stephen Hawking: Space Exploration Is Key To Saving Humanity"

2013-04-12 Thread Howard Richter
All, Happy Friday. I just saw this article and thought that maybe JFK was right, space is our future. Here is the link to that article http://www.huffingtonpost.com/2013/04/11/stephen-hawking-space-exploration-h umanity_n_3061329.html?utm_hp_ref=science Something to think about,

Re: Mostly resolved Re: Write permissions errors with read (floating) license

2013-04-12 Thread Joe Castleman
Ah! Thanks for that. On Fri, 12 Apr 2013 12:58:21 -0600, Longwing, Lj wrote: >Joe, >Arinside has a section that identifies that information > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answ

Re: Mostly resolved Re: Write permissions errors with read (floating) license

2013-04-12 Thread Grooms, Frederick W
If you have access to the database you can run a query to find that out Something like select f.FieldID, s.Name from Field f, ARSchema s Where f.SCHEMAID=s.SCHEMAID and (SELECT MIN(p.GroupID) from Field_Permissions p WHERE p.SCHEMAID=f.SCHEMAID and p.FIELDID=f.FIELDID) I

Re: Problem Internet Explorer 10.

2013-04-12 Thread Patrick, A. Dill
I also experienced the "caught exception" error on IE 9 with 7.6.04 server/7.6.04 (until sp4) & 8.1 midtier, until I forced compatibility view into the response header. Add to Apache config: Header set X-UA-Compatible: IE=EmulateIE7 Patrick Dill Architect UW School of Medicine The abov

Re: Mostly resolved Re: Write permissions errors with read (floating) license

2013-04-12 Thread Longwing, Lj
Joe, Arinside has a section that identifies that information On Friday, April 12, 2013, Joe Castleman wrote: > Thanks Doug, you nailed it. (Sound of palm slapping forehead, and/or egg running down face) We changed server hardware, and have since discovered that some of the fields on the new ser

Mostly resolved Re: Write permissions errors with read (floating) license

2013-04-12 Thread Joe Castleman
Thanks Doug, you nailed it. (Sound of palm slapping forehead, and/or egg running down face) We changed server hardware, and have since discovered that some of the fields on the new server are missing permissions. The database had been ported over from the old server, so ostensibly the objects

8.1 ITSM Installation failed

2013-04-12 Thread Prashant Gupta
Hi every 1, I am facing the issue in 8.1 ITSM installation.If any 1 know the solution to rectify the below mentioned problem then please let me know about the same. ITSM INSTALL LOG: LOG EVENT {Description=[Failed to query parameters from server. RIK return code=[10] result=[null]],Detail=[C

Just saw this on a Daily Tech Update

2013-04-12 Thread Pruitt, Christopher (Bank of America Account)
This was posted yesterday: Thu Apr 11, 2013 3:35pm. Now I am wondering what will happen to the Remedy product. EXCLUSIVE-Two buyout groups ready BMC Software final bids -sources Reuters, 04/11 , Nadia Damouni Business technology maker BMC Software Inc is expected to receive final takeover bids

Re: DSO Return Filter

2013-04-12 Thread Nathan Brandt
Hi, Actually I figured out the issue, there was some mistake in the return mapping and now it is working fine. As you said about "from mapping", I just checked it, this field doesn't get added if you add only "Basic" distributed fields but if with this, one doesn't have to write return mapping, it

Re: DSO Return Filter

2013-04-12 Thread Rajendra Kapale
DSO needs the mapping with same name to be present on server B which was used to transfer record from server A. Where DSO transfers data with ownership on destination server it also fills a special field "from mapping" on the transferred record.This field will be later used in DSO update/return ope

Re: Atrium Integrator - change username in AR connection

2013-04-12 Thread Rajendra Kapale
There is no need to update UDM:RappPassword form for this. As Yogesh mentioned UDM:RappPassword always needs an entry for Remedy Application Service user password for a specific AR server to which connection needs to be established. Since you updated it to new user's password it will not work since

Re: Notify Alerts in ARS 8.1

2013-04-12 Thread mkovrizhnykh
Hello Laurent, I think that the classic notification alerts should work in 8.1. In aralerts.log I see **Error (22) in binding send socket for address <:0>**. When I set "*Alert-Outbound-Port: 50005*" in ar.conf, then in aralert.log there is the same error **Error (22) in binding send socket for

Re: SRM Issue

2013-04-12 Thread Tauf Chowdhury
Raj, More info needed. Start with version. Then, what does external mean? Are these people who have access to remedy and SRM? Are they coming in through the internet? Are they looking at their own requests? Here's a few things that cause attachment issues sometimes: 1: Make sure pop up blockers are

Re: AD Integration

2013-04-12 Thread Karthick S
Hi Kiran. I ll chk n let u know On Friday, 12 April 2013, Hullule, Kiran wrote: > ** > > Karthick, > > ** ** > > Please remove these 2 lines from your ar.cfg and restart AR Service to see > the results: > > ** ** > > *AREA-Hub-Plugin: my_area_plug-in.dll* > > *Plugin: areahub.dll* > > **

SRM Issue

2013-04-12 Thread Raj
Hi, I am facing the following issue, In SRM external customer users are unable to view attachments in the activity log. Thanks in advance. Regards, Rajkumar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.o

Re: Notify Alerts in ARS 8.1

2013-04-12 Thread laurent matheo
Hi :) In 8.1 alerts are hijacked to be used for tweets. For exampĺe you can link a twitter account to a people and if he receives a notification of type "alert" it Will send the message to his tweeter account. I don't know if you can still use alert as it was working in 7.6.04. I just used aler

Re: Atrium Integrator - change username in AR connection

2013-04-12 Thread Somavanshi, Yogesh
UDM:RAppPassword always needs a entry for Remedy Application Service password for specific AR servers to which a connection is established in Spoon. So now when you change the AR user in Spoon to any other user make sure the UDM Administrator role is assigned to this user so that internally the A

Notify Alerts in ARS 8.1

2013-04-12 Thread mkovrizhnykh
Hi All, After connection to the ARS 8.1.00 server with Remedy Alert 7.6.04 there are *no* records in "AR System Alert User Registration" form. In aralert.log I see: /* 12.04.2013 15:34:04.7921 */Received deregistration request for user Demo at address 192.168.101.94 on port 49179 /* 1

Atrium Integrator - change username in AR connection

2013-04-12 Thread mike chepaykin
Hello everyone! All the wallowings is about 8.0 version of products - ARS, ITSM and Atriujm Integrator. So, my problem is: I had _working_ custom, self-made transformation in Spoon, which contains ARInput step to update data in Remedy. ARInput step was based on AR connection with Demo user use

Re: AD Integration

2013-04-12 Thread Hullule, Kiran
Karthick, Please remove these 2 lines from your ar.cfg and restart AR Service to see the results: AREA-Hub-Plugin: my_area_plug-in.dll Plugin: areahub.dll Plugin server thinks your arealdap plugin is setup for hub but in real it's not. Give it a try. Regards, Kiran H From: Action Request Sys