**
Hi,
maybe it us useful in some way:
BMC has an unsupported tool called "BMC Remedy Health Advisor"https://communities.bmc.com/message/257971#257971
But "BMC Support will not accept issues regarding this utility."
:-/
Regards
Rüdiger Tams
NTT DATA Germany
Von: Joe D'Souza
Hi Lindsey,
I am having experience in BMC Remedy, CMDB and ITSM, Custom Remedy etc. I
am from India. Earlier I have worked for many other countries like Sweden,
Indonesia as a Remedy Developer/Consultant.
Currently I am working for one of the Telecom Remedy Project in Doha
(Qatar).
Can I apply
Was wondering if anyone has made a server group of 2 servers same OS, and
Architecture and 1 different. Possible impacts / problems, or is it in the
docs not to do. which I did not notice.
Scenario: 2 linux ARS servers in a group, add 1 windows ARS server and add
to group.
The windows server
Wellthe big question that you must ask then is 'did you store the
previous assignees anywhere'?
On Tue, May 14, 2013 at 9:18 PM, Shivanand Jeerigiwad shivu5sh...@gmail.com
wrote:
**
Hi Joe,
Thanks for the support.
The requirement is basically as below,
1) That these tickets were
Patrick,
I have never heard of a requirement that all nodes of a server group must
be on the same architecture. Due to the fact that the server group is just
signaling communication between the servers, I don't see it as a problem.
The only time you would come against issues would be if your DB
I'm seeing something odd with Developer Studio. Not sure it's me or something
with Dev Studio.
Using 8.1 Dev Studio against a 7.6.04 server (Windows app server running on
Oracle).
We have a form that has two Attachment Pool fields on the form. I'm attempting
to move the fields to a Tab on
sounds good.. just asking..
for thoughts..
On Wed, May 15, 2013 at 9:11 AM, Longwing, Lj llongw...@usgs.gov wrote:
**
Patrick,
I have never heard of a requirement that all nodes of a server group must
be on the same architecture. Due to the fact that the server group is just
signaling
Good Morning List,
We are still on Remedy alert and ARS 7.5 Patch 4 with oracle 11g and unix
6.1.7. Mt same version.
On the Alert List form, the table view I have enabled the delete button, having
the all permissions. However, non-admins cannot execute without getting Must
have
Hi Dave,
The general rule has always been to use the same version of the admin/developer
tool as the server version. So there might be something with the 8.1 developer
that is not compatible.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
Dear List,
I have installed Midtier and ARS in single box and remedy web page
correctly functioning in Intranet network having firewall.
Will it work over the Internet outside the Intranet if firewall setting we
remove? Or any thoughts?
Do we have any other settings related to firewall from the
You only need to open the port for the web server to the World (usually 80
or 8080 or 8443 or 443). I strongly recommend using SSL encryption if you
are not already (I recommend it for internal only access as well).
Jason
On May 15, 2013 7:43 AM, Sandeep Pandey sandeep.rem...@gmail.com wrote:
Mark,
If someone could verify it's a version issue or if it's an issue that also
exists with 7.6.04 that would be great.
We went through several discussions with Jason Miller before we upgraded. He
was assured by Dev Studio developers that using a newer version is backward
compatible.
We
Hi Dee,
Try creating your own Delete button. Create an Active Link that fires on the
button to perform a Run Process @@:Application-Delete-Entry $SCHEMA$
Request ID (where Request ID = column with Request ID)
Hope this helps.
Ryan.
-Original Message-
From: Action Request System
Thanks Jason.
I have opened port already 8080. Do we mention ssl encryption during
installation or we can do later after doing configuration setting change in
midtier?
How to check? Is that https rather than http?
Sandeep Pandey
Remedy Developer
On Wed, May 15, 2013 at 8:21 PM, Jason Miller
David,
I can confirm on an 8.1 Server/Dev Studio, that I do not have the ability
to move an attachment field or pool into a panel, as you stated, the option
seems to be missing.
On Wed, May 15, 2013 at 8:57 AM, Shellman, David dave.shell...@te.comwrote:
**
Mark,
** **
If someone
Thank you ryan,
Sorry should have mentioned, I have that already and works great.
Trying to figure out why the non-admin on this form cannot execute the table
view delete.
I will revise our current delete with your suggestions.
LJ,
Thanks for the confirmation. I just played around a little bit and what I
found is equally odd.
Base Mode
If I create an Attachment field off a Panel field, I cannot drag the Attachment
field to the Panel field. However if I create the Attachment field on a Panel
field, I can drag it
**
Dave,When you export a form it creates two items for import, the base form and the overlay (indicated by the form name with a '.o' extension).Could you not export the data, export the form, and then only import the base form (basically deleting the overlay)?Just a thought...From:
Tried that. You get a message that the form types do not match.
Dave
On May 15, 2013, at 12:24 PM, Julie Sellers
julsell...@yahoo.commailto:julsell...@yahoo.com wrote:
**
Dave,
When you export a form it creates two items for import, the base form and the
overlay (indicated by the form name
It is not part of the Mid Tier installer. The configuration of Tomcat via
the installer is minimal. You will need to configure Tomcat SSL after the
Mid Tier installer. BMC ships Tomcat as a convenience for getting Mid Tier
up and running quickly but is not a BMC product. Personally I always
David,
Did you create an overlay for view, each Attachment field , Attachment Pool,
the destination Page and Tab?
May want to try in Base Mode.
May want to try in a Dev Studio version with the same version as Server. (Rule
of thumb is newer versions of Dev Studio will try to introduce
Dale,
Doing our best to get away from Overlays. In fact when a form is converted to
Custom you can't create an Overlay.
Yes, we understand the rule of thumb. As in the past using a newer version of
admin tool is not something we do without serious consideration.
Dave
From: Action Request
That's what I meant to ask too.
You may want to also check your data in field 112 (Assignee Group field)
which can play an important part on permissions if the problem you are
having is permission related.
Cheers
Joe
_
From: Action Request System discussion
I wonder if you meant to respond to the list, but if you didn't, your
employer might have just got to learn that you are looking for another
position :) - which may be ok in some parts of the world, but the Middle
East - I'm not so sure.
Joe
_
From: Action Request System
Dale,
LJ also noted he reproduced the issue with 8.1 Dev Studio against an 8.1 server.
Dave
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Jones
Sent: Wednesday, May 15, 2013 1:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question concerning
That is the whole reason for having server ranking operations, that can be
disabled on some and enabled on some so each server has specific 'roles' for
the lack of a better word. Maybe 'tasks' is a better word.
Talking about your specific need - to dedicate one of the two servers for
Overlays was one of the first thing I wanted to ask when I read your
original email but thought I'd wade through the list in case someone already
pointed that out..
You mentioned you want to stay away from overlays. Any specific reasons why?
Personally I feel it's a great tool, and not
Joe,
When in Best Practice Mode any form created shows as Custom. There is not
an Overlay option.
Dave
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, May 15, 2013 1:56 PM
To: arslist@ARSLIST.ORG
Subject: Re:
Joe,
Dave can answer definitively on this, but I got the impression that he is
dealing with non OOTB code...which in that case, should be custom, not base
with an overlay...but I may be mistaken
On Wed, May 15, 2013 at 11:55 AM, Joe D'Souza jdso...@shyle.net wrote:
**
Overlays was one of the
The form you are trying to modify is a custom form created from the Best
Practice mode?
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Wednesday, May 15, 2013 2:07 PM
To: arslist@ARSLIST.ORG
Subject: Re:
Correct this is custom forms and workflow.
I understand the functionality of Overlays when using OOTB code and forms.
Dave
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Wednesday, May 15, 2013 2:08 PM
To: arslist@ARSLIST.ORG
Yes.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, May 15, 2013 2:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question concerning Attachment Pool field
**
The form you are trying to modify is a custom form created
I must have missed that somewhere that it's a custom form.
Even if it is a custom form or object, (non OOTB), but if it was
accidentally created from the base mode, it cannot be modified from the Best
Practice mode, without creating an overlay.
So if you or some other developer did use the
Joe,
Doesn't matter if it's a form that was created in Base Mode and upgraded to
Custom or a form created in Best Practice Mode. There is not an option to move
an Attachment field to a Tab.
I've been creating simple forms in various modes to test various combinations.
Dave
From: Action
I thought you might have exhausted all possibilities.
This must be some sort of a bug then. I wish I had a 8.x system to try it
out on but I do not. Keep us updated on what you find out.
What does BMC Support have to say about it?
Joe
_
From: Action Request System
When something doesn't work right on a complicated form I create simple forms
so I can take some of the complexity out of the equation.
If you're on 7.6.04 (server and dev studio) give it a quick test. That would
at least take the question of 8.1 Dev Studio against a 7.6.04 server out of the
A couple of suggestions related to your architecture, but not necessarily
your question:
If you are adding the additional server as part of your server group to
handle admin, recon, interfaces, etc. (ie. a lot of heavy liftingi), and if
you have a load-balancer in front of these remedy servers,
Depending on how the company handles DNS you may need to add an external DNS
entry to point to the server or possibly just enable external advertisement
of an existing DNS record. Depending on your network architecture you may
need to add a NAT and/or PAT translation on the firewall in addition to
Thanks Rick.
Now I understood the networking part involved. I think now I can talk to my
network team and get it resolve this after enabling ssl encryption in
midtier.
Thanks Jason for your input for SSL enabling.
--
Sandeep Pandey
Remedy Developer
On Thu, May 16, 2013 at 12:18 AM, Rick
Setting the ports the midtier communicates over is maintained in the tomcat
instance, in the server.xml file. Look inside and find where the port 8080 is
configured, there is typically a commented out section where it shows 443
configuration. However you need to create your keystore for your
I would like for you to take that out of the equation too :)
Have you tried removing the field from the view and adding it back? I am
wondering if that will give you the ability to place it elsewhere before
saving it in the view.
I just thought about it. We have Dev Studio 7.6.04 on the app
Great idea. Sigh, the Attachment field just goes back on the form outside of
the Tab that I selected.
Dave
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, May 15, 2013 4:20 PM
To: arslist@ARSLIST.ORG
Subject: Re:
https://docs.bmc.com/docs/display/public/ars8000/Server+groups+overview
There are two notes saying
Servers with in a server group need not have the same OS but workflow
commands for invoking programs should be compatible with all OS.
That means you need to start writing workflow run if ($OS$ =
Hello List,
Seems like we having issue with our incoming email functionality
wherein system stop processing the mail coming in, we have to go ahead
and restart the emial engine to process the same.
During this time we do not see any issue with the emial which are
getting relay from the system
We
Ran some tests... I verified this is an issue with forms created as Custom
in Best Practice mode and Dev Studio 8.0 and 8.1. I think it has something
to do with not being able to overlay the view of a Custom form.
Scenario 1
AR System 7.6.04 SP4
1. Created Regular form in *Base mode with DS
Actually this exactly why I asked the question, folks want to use
powerscripting and other commands to do work on exchange server farms and othe
stuff, so I would need to ensure the commands only run on the windows server
and not on Linux
Sent from my iPhone
On May 15, 2013, at 17:20,
Hi Rajesh,
First thing this exception is seen when two email clients (may be email engine
or any other mail clients) are fetching mails from the same mailbox (here also
deleting that mail from mailbox.). This happens when email engine is reading a
mail from the mailbox and at the same time
What you are asking for is possible but a very large undertaking. It also
relies on the person having decent SQL and Remedy ITSM skills. The suggestions
from others in this post are worth considering.
I have performed the data cleanse a few times in the past and it is not a
pretty job. It
Affirmative. Looks like my advice to use DS 8.1 has steered you wrong.
It works as expected with DS 7.6.04 but does not with 8.1. I too get the
red X with 8.0/8.1 unless I convert to Base, overlay the form and the view.
On Wed, May 15, 2013 at 6:19 PM, Shellman, David
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