Re: Report

On 8/7/13, Andy Wilkerson wrote: > I have a join form. I created a report that runs off that from. In the > report I have a qualification. When I select the report it runs but it does > not filter on the qualification. When run in the user tool and filter on the > Silly question, but did you ensu

Re: EXTERNAL: Report

Andy, There is a checkbox that says Override? If it is checked it ignores the stored Qualification. Uncheck it when you run the report. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright

Re: BMC_Person

Kathy, there is a bug in the workflow that sends them to BMC_Person, especially if you are creating them through an import process or and interface. The way I fix them is save the CTM:People record for the person in question with a status of Offline, save, then back to Enable, save. This causes

Report

I have a join form. I created a report that runs off that from. In the report I have a qualification. When I select the report it runs but it does not filter on the qualification. When run in the user tool and filter on the qualification it works. Why doesn't it work in the report console when I

Re: BMC_Person

Hi Kathy, Please look into the following documentation: https://docs.bmc.com/docs/display/public/itsmwork/Synchronizing+people+information+for+BMC+Remedy+ITSM+Suite There are a number of child pages to go through...but...all of the information you need should be there for you Hope this helps

Re: BMC_Person

I would suggest that you review the workflow on CTM:People to determine if the creation of Person has been disabled. -Original Message- From: Kathy Morris To: arslist Sent: Wed, Aug 7, 2013 3:15 pm Subject: Re: BMC_Person ** Hi, We are on 7.6.04 and the BMC_Person records for ma

Re: BMC_Person

Hi, We are on 7.6.04 and the BMC_Person records for many users are not in the table. Not sure why. So now I need to try to get those users from CTM:People into BMC_Person. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: We

Re: BMC_Person

What Version, I know in 7.6.04 that when a People Record was created a Person record was created automatically. -Original Message- From: Kathy Morris To: arslist Sent: Wed, Aug 7, 2013 3:10 pm Subject: BMC_Person ** Hi, How do I get users from CTM:People into the BMC_Person clas

BMC_Person

Hi, How do I get users from CTM:People into the BMC_Person class? We have over 40,000 users in CTM:People, however they are not in BMC_Person. We need to have the 40,000 in BMC_Person. ___ UNSUBSCRIBE or access A

Semi Advert: RRR|License

OMG! I was running my license file today (which we can't live without) and noticed they have added "export to excel" No more screen scraping for me! I am doing the happy dance! I had not noticed that before! RRR|License has saved us THOUSANDS of DOLLARS!!! Clai

Re: ARSList Award Voting Time - Round 2 AD:WWRUG13

Nor do we warrantee in any way that Twinkies are fit for the purpose suggested :) However, only at the WWRUG13 Ceremony will you get the opportunity, if I can call it that, to consume a Canadian (actually Quebecois since they are made there) twinkie, whose production was never interrupted.

Re: ARSList Award Voting Time - Round 2

Yes...if you vote, and show up at WWRUG13, and appear at the ARSList Awards, your chances of being able to eat Twinkies is greatly increased participation in voting in no way gets you access to the ARSList awards ceremony, nor the WWRUG in any way, nor does attendance guarantee ability to eat sai

Re: ARSList Award Voting Time - Round 2

Or start offering Twinkies ... Thanks, Anusha From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, August 07, 2013 1:00 PM To: arslist@ARSLIST.ORG Subject: Re: ARSList Award Voting Time - Round 2 ** Maybe you should star

Re: ARSList Award Voting Time - Round 2

Come on folks, it's for the kids!! On Wed, Aug 7, 2013 at 10:59 AM, Sanford, Claire < claire.sanf...@memorialhermann.org> wrote: > ** > > Maybe you should start singing and dancing! > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Beh

Re: ARSList Award Voting Time - Round 2

Maybe you should start singing and dancing! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, August 07, 2013 11:48 AM To: arslist@ARSLIST.ORG Subject: Re: ARSList Award Voting Time - Round 2 ** As of right at this moment

Re: Auto-logout and session expiration on the midtier

We just tell our users to click CTRL+K in (IE is our standard browser) to open a new tab that opens the login page if their session is expired, login and close the new tab. Patrick, There was some discussion here as well: How can we notify user of session timeout before clicking Save?

Re: ARSList Award Voting Time - Round 2

As of right at this moment we have 78 people voting for MVP, and 73 for BMC Beyond with total 86 unique people votinglets keep the votes coming in folks...I want to reach 100 if possible :)...I feel like I'm on a telathon at 4 AM :) On Mon, Aug 5, 2013 at 8:00 AM, LJ LongWing wrote: > Just

Re: Post Upgrade - Server Information is empty

Do I import using Developer Studio? Also, looks like it includes def of lot of forms, any chance importing this could cause to lose customizations we have? Where can I find more information on this def file... ___ UNSUBSC

Re: Post Upgrade - Server Information is empty

Thanks a bunch, got it. On Wednesday, August 7, 2013 8:50:51 AM UTC-7, Hullule, Kiran wrote: > > ** > > You can find it under > \Arserver\installforms\en\serveradmin.def > > > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > ars...@arslist.org ] *On Behalf Of *Ra

Re: LoadTesting ITSM 764

Sending just the API's may not always work. I am working on new code for regression testing and load testing that uses the web as well as the API's. Considering I wrote the beta that Scapa uses I think I know a thing or 2 about this. Regards, David Charters Charters Technologies 317-331-8985 4

Re: Post Upgrade - Server Information is empty

You can find it under \Arserver\installforms\en\serveradmin.def From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Sent: Wednesday, August 07, 2013 9:14 PM To: arslist@ARSLIST.ORG Subject: Re: Post Upgrade - Server Information is empty ** I am e

Re: Post Upgrade - Server Information is empty

I am encountering same issue while running upgrade from v7.1 to v7.6.04. Where do you find this definition file(serveradmin.def) ? On Monday, July 16, 2012 9:51:15 PM UTC-7, jaya munjal wrote: > > ** > Hi List > > Yes re-importing the serveradmin.def resolved the issue. > > Thanks for your help >

Re: Auto-logout and session expiration on the midtier

It’s actually a section 508 compliance issue – it’s one of the items where I keep telling BMC they are not 508 compliant but they insist on telling clients they are. My client doesn’t agree. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lockw

Re: Licensing

Floating licenses are fairly costlier than fixed type license, but about the cost of your overall licenses ,I think your BMC Account Manager will help you in more detail. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday,

Licensing

Hi, A business colleague of posed a question to me. They have 24 X 7 support. If they purchase 10 fixed AR System licenses, and 40 AR system floating 10 fixed Incident Management license, and 40 floating Incident Management licenses - about how much should this cost? Is there a ballpark num

Re: Auto-logout and session expiration on the midtier

Patrick - Here is how I tell my users to get around this. The first window I have them open is the Approval console. Then from there they click Home which opens a new tab and then they can open whatever they want from there (Incident, Change, etc). Then if they get a timeout on say a Change

Re: Auto-logout and session expiration on the midtier

We've done a few things to mitigate this issue, although I think the best solution would be to have a universal session cookie across all tabs and browser sessions. What we've done is to tell our users that they shouldn't "live" in Remedy. It's fairly useless for your average I.T. staff to sit

Re: Auto-logout and session expiration on the midtier

I don't know much about this or if it's possible, but if there were some hack to not allow multiple tabs from a browser to connect to Remedy, would that be desirable in this situation? Just an off-beat thought. David Durling University of Georgia From: Action Request System discussion list(ARS

Re: Auto-logout and session expiration on the midtier

I immediately went looking on communities because I remembered a thread over there https://communities.bmc.com/message/332890 Then of course found that it was you that created that threadso, if Laurent can't help you further with that...I'm not sure what help you might findAxton may have

Re: LoadTesting ITSM 764

Using a single user account in a test like that would also mean that as the test progresses user will have rapidly increasing number of open tickets created. So in addition to caching effect, if a test is allowed to run long enough or repeated few times there will probably be a gradual degradat

Auto-logout and session expiration on the midtier

Our users are getting frustrated with the way Remedy handles session expiration on the midtiers. If a session expires and you are in the middle of filling out a form, you receive no preliminary warning and no indication that your session has expired until you perform an action, which by then it

Re: Plugin server troubleshooting (7.01)

And yes, the plugin-log-level is set to 100. On 7 August 2013 15:03, Dave Barber wrote: > Hi Kiran, > > The plugin is definitely being loaded (from the plugin log) : > */ARFILTERAPI Plug-In Loaded: ARSYS.ARF.WEBSERVICE version 1 > */ARPluginSetPropertiesdefined > */A

Re: Plugin server troubleshooting (7.01)

Hi Kiran, The plugin is definitely being loaded (from the plugin log) : */ARFILTERAPI Plug-In Loaded: ARSYS.ARF.WEBSERVICE version 1 */ARPluginSetPropertiesdefined */ARPluginInitialization defined */ARPluginTermination defined */AR

Re: Configuring Emails

Modify the filter so that the data push includes the new field. Thank you, Sandra Hennigan Remedy Developer Criminal Division | U.S. Department of Justice ☎ (202) 353-0557 Mobile: 202-716-0848 sandra.henni...@usdoj.gov From: Action Request System discussion lis

Re: Plugin server troubleshooting (7.01)

You mentioned this is 7.0.1 version if that is the case then you don't expect log4_pluginsvr.xml file . as per your description you are using WSDL it means you are using AR Webservice plugin.. you need to check in plugin logs whether or not this webservice plugin (Alias Name: REMEDY.ARF.WEBSER

Re: Plugin server troubleshooting (7.01)

The only "part" of log4j we appear to have is log4j-1.2.8.jar, which is held in the {install_dir}/bin folder. On 7 August 2013 11:40, Dave Barber wrote: > > Interesting, log4j_pluginsvr.xml doesn't appear to exist on any of our > test environments. > > The 9760 error appears when trying to run

Re: Plugin server troubleshooting (7.01)

Interesting, log4j_pluginsvr.xml doesn't appear to exist on any of our test environments. The 9760 error appears when trying to run a process via the user tool (creates a record, a filter then consumes a WSDL). On 6 August 2013 16:19, Grooms, Frederick W wrote: > ** > > Java log is set from a d

Marc Loding is out of the office

I will be out of the office starting 08/06/2013 and will not return until 08/19/2013. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"