Hi All,
We are working completely customized BMC remedy application 5.1 version.
I have found one filter which is firing on Submit Mode .
In that filter setfield action Exact code is below
'Target Date'=$PROCESS$ Application-Bus-Time-Add "$TIMESTAMP$"
"$Target Delivery Lead Time$" "4" "$Global Co
Hi,
If a user forgot to logout from one place, he can override the session on the
next machine he sits down in front of. That is allowed, and should work the
same way of the BMC-built clients a home grown API.
There is a technical limitation in place that will prevent doing this multiple
times.
Sagar,
Check out using "Business Time" functionality in the docs - don't know if this
has changed since 5.1, but even newer docs should give you an idea.
David
David Durling
University of Georgia
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:ar
$Target Delivery Lead Time$" is the tag on the Business Hours form and $Global
Country$ is the ag on the Business Holiday form (or the other way around) The
business time parameters will be found there. The 4 translates to days. 1=
seconds, 2 = minutes, 3 = hours, 4 = days
Mark
-Original
User 7.6/Dev 8.6
Question for ya...Why would a user become disabled instead if being current. A
supervisor tried to assign one of our technicians a job...the technician is
usually in a specific group. I looked at the technicians user preferences and
everything compared pretty much to another te
We are running 7.6.04 SP2 and users cannot log into Remedy with Chrome v30.
Chrome v27 still works fine. Anyone know what changed in the most recent
versions or what setting is not allowing users to log in?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto
Am I the only one who thinks of the Flight of the Conchords' song "Business
Time" any time Remedy's business time functionality is mentioned? Right now in
my mind I hear the chorus, "It's business...it's business time..." over and
over again.
Thanks,
Shawn Pierson
Remedy Developer | Energy Tr
When using the Data Wizard to change a support group name, Incidents, Tasks and
Templates were all updated. However, the Support Group and Assigned Support
Group names in Work Orders were not updated. Is this a known issue? Is there
a way to update those fields now that all the other referenc
The Data Wizard was created prior to the SRM application with WOs being
introduced and it has not been updated to include them. This is a known issue
that has not been addressed since not all ITSM implementations include SRM.
-Original Message-
From: Kay W
To: arslist
Sent: Mon, Dec
Also, make sure your first date variable (the one that says "$TIMESTAMP$") in
the original email is in the EPOCH numerical values. You can get this by
setting your date into any integer field. Otherwise the result will be
incorrect.
Thanks,
Anusha Das
NRC-ITISS Remedy Developer
ITIL V3 Founda
It will be difficult to answer that without knowing a little more about your
environment and actually doing some poking around but since it seems to be a
change to a user profile, I would go with checking some of the integrations
which either add or modify user accounts, which might have probably c
Thank you for the information on SRM. Since this is a known issue, is there a
workaround that would assist us in updating the Work Orders now that everything
else has been renamed with the new group name?
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You could review the Wizard workflow and create what you need for the WO, you
can also try a Modify all.
-Original Message-
From: Kay Wilthew
To: arslist
Sent: Mon, Dec 16, 2013 9:32 am
Subject: Re: Data Wizard Support Group name change did not update Work Orders
Thank you for the i
Or if you have a very large number of work orders, set up an escalation to
change the name. This way you avoid any client side workflow and permission
conflicts.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Monday, Dece
As long as you are mapping a date field from Remedy in your set fields call, it
should use the XML standard for a date
Date/Time fields will use the XML Date/Time format of
-MM-DDTHH:MM:SS-mm:ss (i.e. 2013-12-15T06:24:28-06:00)
Fred
-Original Message-
From: Action Request Syste
We considered an escalation to update the WO tickets, as well as a Modify All.
In both cases, we fear we will lose the Assignee, which will not work for us.
It will also generate Notifications. We can turn off Group Notifications on
the Support Group but the individual notifications would sti
Well, it's good to know we all agree!
Thanks for replying!
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"Where the Answers Are, and have been for 20 years"
Although BMC doesn't support it, I'd consider (with heavy testing, of course) a
SQL route to bypass all workflow altogether. I haven't done this so you may
run into other issues such as the assignment log, loss of the update in the
audit log, etc. but it could be a quick and dirty way to get it
You could try a mod-all on 1 or 2 work orders or you could do an escalation on
one work order and see what happens. Be better if you could try it in a dev
invironment.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kay W
I just figured out what the issue was. I remembered I needed to put these two
libraries in the same directory as the user tool to make it work:
MSVCR71.dll
And
MSVCP71.dll
I put them in the same folder where I launch dev studio and it started working.
I read in a forum somewhere that those dl
Hi, Kay:
Yes, this is a known BMC issue we encountered several months ago in ITSM 8.1.
An enhancement request (RFE SW00453251)has already been submitted.
In the interim, BMC has provided a work-around to address “this”.
The work-around is actually in the ITSM 8.1 documentation and includes add
Thanks Joel, but how do I use a filter to create a report and save it to a
file? That's the part I'm missing.
Thanks.
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"Where the Answers Are, and have been f
Good afternoon,
I can't find any information on BMC's (extremely slow today) site, whether in
their knowledge base, product documentation, or on developer network concerning
how authentication works with BMC Mobility for Incidents. We've gotten it to
work with our test users that have hardcode
Brad, do not use the reply button if you want to respond to an ARSList email.
We do not need to know what or when you are looking for a new job.
-Original Message-
From: Brad Fike
To: arslist
Sent: Mon, Dec 16, 2013 7:36 pm
Subject: Re: Job Opening: Remedy Developer Position Opening U
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