Re: BMC should have made upgrades easier - Customers loosing interests

There aren't many moving from snow to bmc. It's more common the other way around. Kind regards. Stephen Leith > On 10 Mar 2014, at 20:32, "James Smith" wrote: > > I have seen the service now UI, they have everything on singe UI say user > access, import and export, workflow development. UI

Re: BMC should have made upgrades easier - Customers loosing interests

If you want the benefits of BMC and zero time upgrades I would suggest looking into BMC Remedyforce. This is BMC's true cloud ITSM which is upgraded 3 times a year and built on the Salesforce Platform. Chris Grassi -Original Message- From: Action Request System discussion list(ARSList)

Re: BMC should have made upgrades easier - Customers loosing interests

Not exactly the best cloud ITSM solution though. Kind regards. Stephen Leith > On 11 Mar 2014, at 11:11, "Grassi, Christopher" wrote: > > If you want the benefits of BMC and zero time upgrades I would suggest > looking into BMC Remedyforce. This is BMC's true cloud ITSM which is > upgraded

Re: BMC should have made upgrades easier - Customers loosing interests

Lol Kind regards. Stephen Leith > On 10 Mar 2014, at 19:31, "John Sundberg" > wrote: > > ** > A debate would be good. > > But I doubt you could you find anybody to defend the BMC approach. > > Debate is now done. > > > -John > > > > > >> On Mon, Mar 10, 2014 at 2:24 PM, James Smith

Re: BMC should have made upgrades easier - Customers loosing interests

You get two instances with Servicenow so you can tweak one while running the other Kind regards. Stephen Leith > On 10 Mar 2014, at 19:36, "Richter, Howard (CEI - Atlanta)" > wrote: > > ** > I know we are talking about Remedy vs ServiceNow, what about other large apps > like PeopleSoft or S

Oracle DB upgrade 11.2.0.4 - Ultra Search?

We are upgrading our Oracle DB to 11.2.0.4. Does anyone know if Remedy uses Ultra Search? It doesn't look like it is supported in 11.2, so we just want to be sure nothing breaks on the ITSM side. Thanks, Paul [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0] IT Accou

Service Request Management Demo Data for 8.1?

Morning all, Does anyone know if there is a set of Service Request Management Demo Data for 8.1? Thanks, Howard [Description: Description: Description: Cox Enterprises, Inc] Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4

Re: BMC should have made upgrades easier - Customers loosing interests

They have two instances at database layer but now sure about the application layer.They keep the backup on on secondary database on transactional basis. We can have that too in remedy. What makes you feel that BMC does not provide best ITSM solutions ? I feel it does. _

Re: BMC should have made upgrades easier - Customers loosing interests

With BMC having a much larger market share that's to be expected though isn't it? Also, the companies I've seen that go BMC -> SNOW generally follow a pattern like this: 1) Company is on an old version of ARS with custom apps and an understaffed development team. 2) Company decides to try the

Re: BMC should have made upgrades easier - Customers loosing interests

Shawn, Well said. hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, March 11, 2014 9:22 AM To: arslist@ARSLIST.ORG Subject: Re: [arslist] BMC should have made upgrades easier - Customers lo

Re: BMC should have made upgrades easier - Customers loosing interests

Very well said! They say captain is as good as his team, well, your IT is as good as people who run it :) -Raj From: Pierson, Shawn-3 [via ARS (Action Request System)] [mailto:ml-node+s1n116108...@n7.nabble.com] Sent: Tuesday, March 11, 2014 18:52 To: Hiremath, Rajashekhar Subject: Re: BMC sho

Re: Host ID issue in NLB

Hi Sumit, I think this is not your case - but is it possible that you have somewhere hidden network adapter? I have seen mismatch of HostId/Mac Address and the reason was this. http://social.technet.microsoft.com/Forums/windowsserver/en-US/da6f6847-5e1a-4b73-9f33-98e8cbddf451/ghosthidden-network

Re: BMC should have made upgrades easier - Customers loosing interests

Very nicely said, Shawn. I worked in a place where the Remedy ITSM system was not properly staffed and was having several outages on a daily basis. A lot of money had been invested into the system and the results were not what they expected. When I joined that company, I was given notice that

Re: BMC should have made upgrades easier - Customers loosing interests

All, The common theme here is getting the correct resources to install and then maintain the system. Too many times (as Jesus said), the company buys a Mercedes Benz and then uses a Yugo mechanic and parts to keep it going. Then companies like Service Now, finds its opening to replace ITSM. H

Re: BMC should have made upgrades easier - Customers loosing interests

I agree. Bad resources lead to the failure of projects. I got some link which shows pitfalls in service now http://seekingalpha.com/article/961-after-interviewing-more-industry-insiders-i-am-even-more-bearish-on-servicenow Worth reading

Re: Row-Level Security on HPD:Help Desk

I wanted to give a quick update on this. I'm currently testing it. I created a field I called ReadOnlyGroups with Field ID 60710 and set the default of that field to be ";-10;" so it will pick up the Unrestricted Access group by default. I also created a radio button called Confidenti

Re: BMC should have made upgrades easier - Customers loosing interests

Great debate here and have a thought on education. If BMC offered the Using (WBT) courses for free or under some kind of site license agreement, maybe under your support ID, that would be huge in winning over management and users. Even a scaled down version that covers most of the first use

Re: BMC should have made upgrades easier - Customers loosing interests

This debate can go on for week, however, Mark you reminded me of something that I see happing and at times BMC sales is the root cause. A number of times, BMC sales will meet with the companies Managment and provide information that might be too good. Without the companies (or even a BMC) techn

Re: BMC should have made upgrades easier - Customers loosing interests

I don't really have the time for this, but let me jump into the fray with a few somewhat related but disparate points of my own... First, with regard to the "bad resources" issue, I've been seeing pattern for years. On three separate occasions in my career as a Remedy Developer contractor, I've b

BMC should have made upgrades easier - Customers loosing interests

Hello I can state that JSS loses customers because they move from BMC to elsewhere. When a customer doesn't renew support, I make a point of asking them why and it's almost always because the BMC platform has been canned. But SNOW isn't always the destination of choice. There have been a few cases

Re: Row-Level Security on HPD:Help Desk

One more update for today since some people have emailed me off list with interest in what I'm doing. What I ended up doing so far is this: 1) Create a custom character field on HPD:Help Desk called ReadOnlyGroups (FID 60710) to store a default of ";-10;" to be able to handle Unre

Mid Tier 8.1.01 Timeouts

Has anyone ran into the issue where their users are timing out after an extremely low amount of time from the Mid Tier? This is even happening to some of our Fixed license users. They are getting session invalid errors after sometimes as little as 10 minutes. [Description: Description: cid:411C

Re: Mid Tier 8.1.01 Timeouts

Does security have an application timeout? Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lippincott, Levi (OMA-GIS) Sent: Tuesday, March 11, 2014 4:26 PM To: arslist@ARSLIST.ORG Subject: Mid Tier 8.1.01

Re: Mid Tier 8.1.01 Timeouts

Describe your environment (Load balancers?? or SSO??) I recently had a 8.1.01 customer with Java SSO (Single Sign On) where we had to increase the Java SSO time deviation. We were getting the following error in the Plugin Logs Too much deviation between the token timestamp and the system time.

Re: Mid Tier 8.1.01 Timeouts

Do you have single sign on? If you do check if users are connected to two environments at once. Some of the SSO solutions don't like this and times out users based on their logged in environments. You can alternatively check the tomcat and midtier timeout parameters. Regards, Roney Samuel Varg

Re: Mid Tier 8.1.01 Timeouts

Our Mid Tier is configured for the 90 minute default timeout with a 300 second license release. We went into our Tomcat settings and made its timeout 92 min just to ensure the settings in the Mid Tier are not being overrode by the Tomcat settings. Yet we have some users with Fixed licenses, who

Re: Mid Tier 8.1.01 Timeouts

Levi, As pointed out, are you using a Load Balancer? Do you have sticky bits (session affinity) set? What is the timeout on that? On Tue, Mar 11, 2014 at 2:43 PM, Lippincott, Levi (OMA-GIS) < levi.lippinc...@interpublic.com> wrote: > ** > > Our Mid Tier is configured for the 90 minute default

Re: Mid Tier 8.1.01 Timeouts

Sorry Dale, no Load balancer and no SSO. Relatively small environment. Users are connecting directly to the Mid Tier server and signing in. Authentication is happening through LDAP. I will run some Plugin Logs to find out if may be something related to the LDAP authentication if you think that

Re: Mid Tier 8.1.01 Timeouts

Ok...it's not an authentication issue. The error of 'Session is invalid' is referring specifically to their session with Tomcat. I would focus my attention on Tomcat at that point...is it bouncing on it's own, have you checked the logs for the timeframes that this seems to be happening and see if

Re: Mid Tier 8.1.01 Timeouts

There was almost nothing in the error logs except a bunch of: Qualification String length is zero returning null. I will keep poking around... maybe there is some sort of keep alive setting on the router or something. Levi Lippincott / Remedy Administrator +1 402 561 7014 office +1 402 321 542