Server group

LJ If you are referring to Server-Connect-Name (in ar.cfg) then the BMC ARS 8.1 docs state it is required (unique and resolveable). Perhaps you mean something else? John ___ UNSUBSCRIBE or access ARSlist Archives at w

Re: LDAP integration - ARDBC Configuration

You are right in your "PS"" notes.. The available list of Vendor Tables you see there are just a subset of actual list of tables you would actually see in a LDAP browser. I am not sure how the plugin populates that subset, but it is not the complete list - not even close according to a LDAP adminis

Menu Bar in mid-tier (v8.1)

Hi, Can anyone tell me if the Menu Bar functionality has been deprecated in the mid-tier? The Dev Studio allows me to specify menu bar menus and items just like the Admin tool used to, but I don't see these anywhere when I open the form in the browser. The documentation

Re: Fault Dev Studio 8.1, create Drop-Down field?

When I have had weird issues like that, I have noticed many of them go away if I close the dev studio and reopen it. From your description, you seem to have done everything the right way - the dev studio just isn't cooperating with you. Have you tried closing the studio and reopening it? Jo

License Usgae Report.

Team, I need to create the license usage report from remedy.Have identified dwell can get the information from Historical license usage , current license usage form.but, its not showing the record. where I need to configure this 2 forms to capture my requirement. Please advise. Regards, Suresh

Re: Server group

No, I'm not talking about server-connect-name, I'm talking about a now outdated field on the Advanced tab of the Server Information console named 'Server Group Name' According to my Config guide for 7.5, page 168 Define the common alias, unique server names, and optional server group name For eac

Re: CMDB8.1 SP1 Upgrade

Hi, Can you please mail me the install logs ? Preferably Zip Logs collected using Maintenance Tool. Refer https://kb.bmc.com/infocenter/index?page=content&id=S%3AKA349627 ___ UNSUBSCRIBE or access ARSlist Archives at w

Re: BMC Remedy and Flash

Joe help me understand the downtime with a server group scenario. If you have 3 web servers (which can rotate each out and be patched, os and application wise - then rotated back in), and have 3 Servers is a server group (which again be pulled patched, upgraded, OS patched and put back into group)

Re: BMC Remedy and Flash

Joe, I agree. Also - it is like this ... the closer you get to no downtime - the more expensive the migration. (roughly) 1 week of downtime -- migration costs $15,000 1 weekend of downtime -- migration costs $50,000 1 day of downtime -- migration costs $100,000 1 hour of downtime -- migration c

Re: $LASTCOUNT$ keyword is not expanded when default values are set

Hi, $LASTCOUNT$ is used when you want to get a count of things. The first action in my example performs a search. We are not interested in any data of the searched form, only the count, that is why I set (dummy = $1$). $1$ is the request id field, and dummy a diplay-only-field used for the purpos

ITSM 8 - Hub and Spoke Architecture

Hi Guys Was hoping to get some information from some of you with regards to the ITSM 8 hub and Spoke architecture. We are looking at implementing this in order to improve the overall performance of our system for our end users who are based in various countries around the world. We are upgrading

CMDB8.1 SP1 Upgrade

Hi, I have upgraded AR8.1 to sp1 successfully. And then initiated CMDB8.1 SP1 upgrade, but it got failed with the below errors. - Installation skipped since deletion of following folders is skipped. WebServices Registry AtriumCore Webservices FeatureAIS can anyone help me how to proceed now and

Re: BMC Remedy and Flash

Within certain limits though. I would not go that far to claim to the customer/management that there will be absolutely no down time during code migration. There will be. By taking servers on and off a server group, to upgrade core system versions, yes that can be done with 'minimal' down time.

Re: Web Service Insert error

Thanks, Joe, I had forgotten about that file. I dug through it with renewed hope this morning, but it says pretty much the same thing the Filter log said. The Web Service bombs because of the null field, but the last transaction above the error shows a value in the field. I can verify that the f

Re: Send Event

S Test :-) Interesting name.. Why are you complicating things? Why do you not do a Change Field action on the active link that opens the dialog box on the immediate action after the action that opens the window? Cheers Joe -Original Message- From: Action Request System discussion lis

Re: License Usgae Report.

Hi, The AR System Historical License Usage form is enabled under Admin Console -> System -> General -> Server Information -> Configuration -> License Tracking = All Licenses. Note that this form does not track Floating Reject events. If you need that, you must resort to the user.log or form based

Re: Server group

The server group field is actually deprecated. It is no longer used as of 7.6.03. So it doesn't really matter. All the server group uses to look at the server group is the "Server Group Member" checkbox and the Server alias. Also, you need to have all of the IP-Name entries set in the ar.con

Re: Server group

We are running 7.6.04 - is that still valid in this version? What would be the entry in the ar.conf file? I assume that 'Server-Name' refers to the Server-Name Alias. /Marika From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: den 18

Re: BMC Remedy and Flash

And James, if you're referring to the zero-downtime upgrade that's been talked about and demonstrated as a POC by BMC, that's scheduled for a future release. We hope that means the next one, but that's still TBD. Rick On Tue, Mar 18, 2014 at 3:49 AM, Zandi wrote: > 24/7 is already there... It

Re: Web Service Insert error

I wish I could remember the full details of that one - it was over three years ago. Sadly, I remember the timeframe because I shared an office with a co-worker who was killed in an accident at that time. I remember him looking at it with me. The thing we found was that we couldn't see the err

Re: Send Event

I just looked at one of our send event AL's and there is a dash between SEND and EVENT not an underscore. Does the Run Process in your AL send even look like this: PERFORM-ACTION-SEND-EVENT @ "RefreshTable" Notice: SEND-EVENT Jason On Tue, Mar 18, 2014 at 6:31 AM, S Test wrote: > Listners,

Re: Web Service Insert error

What type of form is the form that is calling the web service? On Mar 19, 2014 8:32 PM, "Rick Cook" wrote: > ** > Thanks, Joe, I had forgotten about that file. > > I dug through it with renewed hope this morning, but it says pretty much > the same thing the Filter log said. The Web Service bombs

Re: BMC Remedy and Flash

I never heard that it was scheduled to be included in a release. On Mar 19, 2014 8:32 PM, "Rick Cook" wrote: > ** > And James, if you're referring to the zero-downtime upgrade that's been > talked about and demonstrated as a POC by BMC, that's scheduled for a > future release. We hope that means

Re: Web Service Insert error

Regular Form. Rick On Mar 19, 2014 7:42 PM, "LJ LongWing" wrote: > ** > > What type of form is the form that is calling the web service? > On Mar 19, 2014 8:32 PM, "Rick Cook" wrote: > >> ** >> Thanks, Joe, I had forgotten about that file. >> >> I dug through it with renewed hope this morning,

Re: $LASTCOUNT$ keyword is not expanded when default values are set

$LASTCOUNT$ keyword is not expanded when default values are set - Does this mean if I set a default value for a field and perform a search to find lastcount then it will not work? I understood what this keyword does but I am not able to get what does that statement means. Can anybody give me an

Re: Web Service Insert error

And Short Description is one of the field that's involved in the web service? On Mar 19, 2014 8:50 PM, "Rick Cook" wrote: > ** > > Regular Form. > > Rick > On Mar 19, 2014 7:42 PM, "LJ LongWing" wrote: > >> ** >> >> What type of form is the form that is calling the web service? >> On Mar 19, 201

Re: Web Service Insert error

Yes. Rick On Mar 19, 2014 7:55 PM, "LJ LongWing" wrote: > ** > > And Short Description is one of the field that's involved in the web > service? > On Mar 19, 2014 8:50 PM, "Rick Cook" wrote: > >> ** >> >> Regular Form. >> >> Rick >> On Mar 19, 2014 7:42 PM, "LJ LongWing" wrote: >> >>> ** >>> >

Re: BMC Remedy and Flash

Wait I thought upgrades are free? You mean there is a cost? (sarcastically stated after doing a .1 rev upgrade recently that probably cost way too much over the course of a few months but we'll never know because it was all done without paying an external firm and therefore "free") On Mar 19,

Re: Fault Dev Studio 8.1, create Drop-Down field?

I can follow the logic of why this might be happening. The Alias is view-specific but the Value is not. Since you are in Best Practice mode creating a new field will automatically created it as an overlaid field. This allows you to change the Value. Since the field isn't in a view it isn't in a

Re: Menu Bar in mid-tier (v8.1)

The menu bar died with the User Tool. It was never an option in the web UI. Dev Studio supports it because there is still a shipping version of AR System that includes the User Tool (and probably backward comparability for a little while). Here is a white paper on behavioral differences between

Re: $LASTCOUNT$ keyword is not expanded when default values are set

It's value is set at the time of a DB search transaction, and is saved to the form if you have performed either s submit or modify after that search transaction. An open window action is not a DB search transaction. It is a client side event or trigger. If an open window is all that happens, at th

Re: Web Service Insert error

That really should not matter. I have called a WS in the past from a Display Only form by 'faking' a submit operation via a Push Field action to it. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, Mar

Re: Web Service Insert error

Although field 8 wouldn't be required on a DO form so if it were a DO form and field 8 was erroring because of a null value it would indicate an issue with a push field action to a regular form not the WS itself. Alas it is a Regular form... Jason On Wed, Mar 19, 2014 at 10:42 PM, Joe D'Souza

Re: Web Service Insert error

Rick, Talking about setting fields to NULL (thank you William for leading us to that direction) I recall another possibility for that error. It can happen if there is some qualification in your code, that is causing a filter to return an error message to the user. I had on one occasion, aft

Re: BMC Remedy and Flash

That's an interesting perception of costs associated with downtime. I had never thought of the dollar value of minimizing downtime. But you have a great point although the values perception portrayed by you below may just be rough estimates. A good argument to present to a management that think zer

Re: Web Service Insert error

No I meant triggering the WS from a display only form. I do not think you can build a WS on a Display Only (DO) form. What I had done is created a dialog box to search for available time slots kind of a thing from another scheduling system, triggered a WS from that dialog box by faking a submi

Re: BMC Remedy and Flash

Even if they say they are going to make that a possibility, I would assume it would mean that it will only significantly decrease downtime to make it close to a few minutes or maybe an hour.. not completely eliminate it. Approach 0 but not equal it. Joe _ From: Action Request Syste