We saw a race condition with ARS/ITSM 8.0 and 8.1 where FTS workflow
searched the FTS index prior to a new record being indexed. The issue
stopped when we unchecked Use FTS in Workflow.
Because the record had not been indexed yet, instead of finding the
recently submitted CM request by the CHG ID
Folks,
First, at the start of the thread, there was no version of the product listed.
And, as Misi has called out, there was a flaw with how the overview console was
constructed and working that would cause a license of the application to be
grabbed just for opening the overview consol. And,
This issue has been around as far back as 5.x, and maybe even farther.
Users are given a read license right off the bat. As soon as you issue a
query/write command against a table/form, you now have a write license.
The overview consoles are the biggest hit because they are querying all over
t
Hi,
Although you have found this, BMC will actually report this as being correct.
Reasoning being is that with the "Breadcrumb" bar in the newer versions, you
actually write back to the User Preferences form (and potentially other Forms
where settings are stored) when opening the various Consol
Hi,
This might be considered a flaw, and if my information is correct it has been
fixed in version 8.1.f I you use the OVERVIEW CONSOLE in 8.1.x it does NOT
consume any application write licenses. This is something that I have read
somewhere, and I have not tried to prove it myself. So Ryan, are y
Hi William,
I ran into a similar issue recently and the problem was with the
Qualification Builder form that was associated to the HPD:HelpDesk data
source.
On the data sources form, click on the HPD:HelpDesk record, and then click
on the Advanced tab.
In the "Qualification Builder Form" field m
Couldn’t agree more — see this on community:
https://communities.bmc.com/ideas/1515
Vote it up :)
-John
On Fri, Oct 30, 2015 at 12:50 PM, Ryan Nicosia
wrote:
> Didn't think BMC wanted me to post this on their communities but we have
> found what I would consider a serious flaw in the way t
Hi listers -
I ran into an interesting issue and I can't figure out the problem. ITSM
9.00.01, SLM on Linux with Oracle.
We have multiple systems for one customer - ie, development, test, CAT
(QA/Training), and Production.
In CAT all service targets (ST) were working as expected. I then fidd
Will,
Precisely my point. If I change that same user to Incident Viewer and he logs
in, he can still function in Overview console. As soon as we change him back
to Incident User and he logs back in, he consumes a "write" license immediately.
After 15 minutes with no refresh in overview, it go
The issue isn't about logging out so much as the way a "float" license should
be working. As it is advertised, I can provide a float license to XX amount of
users and they should only register as "write" when they need to work in that
module.
So, if I log in to Remedy and have an overview cons
That answer below is not in line with how I understand licensing to work.
In the ITSM apps the license really exists to modify existing records.
Assuming you are in Submitter Locked mode - which I think the vast majority of
people are - a user logging in and having workflow create new records
Point noted.
Thanks Carl for the response.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Friday, October 30, 2015 07:33
To: arslist@ARSLIST.ORG
Subject: Re: Nested PDT'S - Yes or No?
**
Hi,
The only issue is the expor
So you are saying you have a incident Floating license for a person that does
not need it? A floating license is a write license how would you except the
system to log you in with a read license as if the system knows you do not
plan to actual use your Floating license. Just because your g
Ryan,
We ran into this issue too and when we spoke to BMC about this they said this
was operating as designed because when someone first logs into the system and
views the data it writes to some logs and therefore needs a write license.
Our user base that was experiencing this issue though did
Personaly I don't see why you could not post this on bmc community but ok :)
I am no license expert so well, did you contact bmc support or someone from BMC
about it?
In which version are you?
Mobilis in Mobile.
> Le 30 oct. 2015 à 18:50, Ryan Nicosia a écrit :
>
> Didn't think BMC wanted me t
Didn't think BMC wanted me to post this on their communities but we have found
what I would consider a serious flaw in the way that BMC counts a license
against a user.
Here is the scenario:
User A has been giving a FLOATING license for Incident. User A has his IT
home page configured as ove
Thanks for the feedback. That's Right!!
Like Dan Bloom says, "The answers are here on ARSLIST!"
On Fri, Oct 30, 2015 at 9:43 AM, Lotz, David wrote:
> **
>
> It’s on the Application Preferences form. You can set it to bring up a new
> ticket or the one you just saved. Settings for Incident, Prob
Frex,
The plugin I wrote for Engage this year (
http://remedylegacy.com/tools/restful-api-plugin/) does exactly what you
are looking for. You install the plugin (per instructions) and it allows
for consumption of Restful services, in all 'modern' versions of Remedy all
the way back to 7.x. Even 9
It’s on the Application Preferences form. You can set it to bring up a new
ticket or the one you just saved. Settings for Incident, Problem, Change…
Dave
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
Sent: Friday, October 30, 2015 9:
Hello,
I believe there is a parameter which controls the immediate workflow of
Change Requests. I can't remember it.
The scenario is:
1. Bring up Change Request - New
2. Submit a New Change Request
3. The submitted change request is echoed back to the Change Request screen
for further modificatio
Sorry to ask but I am getting "Server Hang-up" trying to access the BMC
Compatibility site and of course I need an answer immediately.
We are currently using ARS & ITSM 8.1.01 to SQL Server 2008 R2 SP3.
The organization wants to upgrade SQL to SQL12 R2 DB.
Anyone out there know if ITSM 8.1.01 c
Hi Listers,
I want to create a web Service that need to create new people record and
modify people records based on the input data. I searched for OOTB web
service but i couldn't find in 8.1 . I have tried creating staging form and
using people template to create people but its take more than 5 mi
Sandra - We have to connect via a FQDN, as there are about 20 IP addresses
that can be used (its a rather large system). And it was definitely
working ... there's been a change somewhere.
Jacques - I am doing that, but it is a rather slow process to engage the
support teams. The wonders of worki
Hi
I have created a new server running Windows Server 2008 R2 Enterprise and
installed MYIT 2.5 Patch 001 with the installation log having no errors.
I then applied patch 001 as per the BMC Documentation after which I
restarted the entire server and ensured that the SmartIT service was
running.
sorry forgot to mention, its for consuming a JIRA webservice rather than
publishing a remedy one.
thanks
On Fri, Oct 30, 2015 at 9:51 AM, frex popo wrote:
> anyone attempted integrating JIRA with remedy8 through REST.
> I see in bmc/support Rest is only supported in v9.
>
> Regards
>
Morning Dave,
Since your login is good, you should ask the folks who look after the mail
relay server to check the relay server logs. If there is nothing obvious in
those logs, then I would strongly recommend running the email engine in debug
mode and then re-producing the issue.
We had a simi
anyone attempted integrating JIRA with remedy8 through REST.
I see in bmc/support Rest is only supported in v9.
Regards
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been
Ok, Thank you Misi and Jarl.
I will take care going froward :)
On Thu, Oct 29, 2015 at 7:07 PM, Misi Mladoniczky wrote:
> Hi,
>
> I just want to point out that the schema id will be changed even if you
> import
> DEF-files between two 7.1 environments. This is how it works and have
> always
> wo
28 matches
Mail list logo
