Hello Team,
I have created a Approval Process configuration for SRD, approval mapping
and created a SRD and moved the status to Request for Approval.
However the SRD went to Deployed which is online.
Inspite of having approval mappings, SRD is going for Approval. Kindly need
your assistance.
Hi,
Just add a filter that makes a Message: ERROR on Submit/Modify. Attach it to
the forms you want to block.
If you still want users like AR_ESCALATOR to be able to update, add the Run
If: ($USER$ != "AR_ESCALATOR") etc.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Hi,
I sample a an API/FLTR/SQL/ESCL log once in a while to see that the system
still performs as the last time.
Then there are end to end testing tools that you can use to for example do
some operation through Mid-Tier or Web-Services.
You can also turn on Server Statistics to find a few things.
Not sure what version but did you make sure to check the box for approvals on
the tab on the SRD?
Sent from my iPhone
> On Apr 21, 2016, at 3:17 AM, babajan baig wrote:
>
> **
> Hello Team,
>
> I have created a Approval Process configuration for SRD, approval mapping and
> created a SRD and
Hello!
Have any of you got Remedy set up in a way that allows people who do not exist
in the "User" form to submit and view requests via the web?
We have a bespoke web-based Remedy system and currently only trained agents are
allowed to log calls, and it is currently all internal - although we
Hi,
Apparently you would want to have some kind of registration process which
identifies the user and verifies the email address. You need to store this
somewhere. Either as a record in the user form, or somewhere else.
Whenever a user logs in he needs to supply a password or use some other kind
I have a few CDs. I'll have to take them home to read them. No cd-rom drive
access here.
Action Request System 2.0.1 (Sun SPARC Stations Solaris 2.3) This one could be
difficult.
Action Request System Version 3.2.1 (Unix and Windows NT Servers and Clients)
Remedy Link for the Palm Computing platf
Hi,
Very interesting. We should be able to extract the packaged files from 2.0 and
3.2. Unix is usually easier than Windows. I will drop you an email off list
and see see if we can make this work!
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Ask the Remedy Licensing
Jojo,
CI record access is controlled by Application Permissions. By giving users
"Asset Viewer", they can look at but not modify CI records. "Asset Viewer
grants visibility access to the Configuration Item data within the Asset
Management Module."
Sandra
-Original Message-
From: Ac
Misi,
I know that this is a bit of a different setting than the original post. What
would you think about creating a single user account with a Read Restricted
license? From what I've read, with proper server setup, those users could log
in from different IP addresses, would still be able to
Hi,
Note that the Restricted Read license is applicapble in the new blue licenses
model. So if you are a really new customer and use this to access ITSM data,
you can not leverage the Restricted Read user.
The old green and old blue license models are still the same. And for custom
applications R
Isabel,
I highly recommend considering Kinetic Data. We use that as our internal
self service portal. We require users to authenticate, but that is our
requirement, the product allows the users to access without authentication
or even to do a mix of public/restricted.
From: "Irving, Is
Currently have an NTE Event configured to send an email when a Knowledge
Article goes to Retire Approval. This notification uses an email template. An
email is generated from NTE notification events and the email is being sent out
as both HTML and Plain txt format. I only want to see the HTML
Thanks Misi.
Would my running the Maintenance Tool in production put the system in Admin
mode, and prevent users from working?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Thursday, April 21, 201
The maintenance tool that is available in install directory when run allows you
to zip all logs
It does not change the mode to Admin or vice versa
Abhijeet
-Original Message-
From: Kathy Morris [kathymorris...@aol.com]
Received: Thursday, 21 Apr 2016, 10:57PM
To: arslist@ARSLIST.ORG [ars
Hi Kathy,
I did not answer, because I do not know.
Start it against your test system and then go into Admin Console -> System ->
General -> Server Info -> Configuration and see if it changed the flag there.
I doubt that it will do this though. But as I said, I do not know...
Best Regard
Hi,
Oh, now I remember that I did try it once. And it did ZIP a lot of files. It
id not fully like it as I did not have any control of the files it ZIP:ed. It
just took everything that could be used for problem solving, including all
config files etc.
Best Regards - Misi, RRR AB, http://r
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