Installation can't fail due to the benign error pasted below. Please check the
ITSM install log to find out the actual reason of failure. You will find the
log in the temp directory of your machine.
You may like to share the install log with us.
By the time I would suggest you cancel the
Hello Victor,
Actually, Atrium SSO configuration requires changes to be done for both
AR System and Midtier.
From the mail below, it looks like you have only done the changes to
integrate AR System with Atrium SSO but not Midtier.
Follow the steps which below URL
health check.
Every first attempt to connet using http://MidtierFQDNHostName:port/arsys
results in the given error message.
Consecutive attemps produce ARERR [623] - Authentication failed error
message
Thanks and regards,
Victor
On Sunday 27 Jan 2013 15:49:16 Bhadoria, Ripu wrote
the application.
Thank you very much for your help
Best regards,
Victor
On Sunday 27 Jan 2013 18:38:41 Bhadoria, Ripu wrote:
Hi Victor,
You will see that both the links are quite different if you look
closely to the link you posted and the one I suggested.
Link you posted
Hi Paul,
I would suggest you to go ahead with an user ( generally known as
root) which has all the administrative permissions.
If you go ahead with any other user than you will have to make sure
that this user has 777 i.e rwx access to the following directories
1.
Mobile : +91 9561878985
Fax : +91 20 40175001
Company : BMC Software (http://www.bmc.com/)
-Original Message-
From: Team Remedy [mailto:team.rem...@libero.it]
Sent: Wednesday, November 07, 2012 3:10 PM
To: arslist@ARSLIST.ORG; Bhadoria, Ripu
Subject: Re: Issues on ITSM 7.6.04 SP4
Hy
Hi David,
Good to know that you followed my suggestion and could resolve the ITSM
Sp4 installation issue :)
What warnings do you see as part of log4j and in which log do you see
those warnings?
I don't think log4j is damaged. It is not a good idea to replace the
SP4
You can go ahead with any of ITSM 7604 SP2 or 7604 SP4.
But it is suggested to install SP4 as it a newer release than ITSM 7604 SP2
hence it promises better functionality and contains fixes of all the known
issues of ITSM 7604 SP2.
Regards,
Ripu Daman Bhadoria
From: Action Request System
HI David,
It looks like an issue with the value being passed corresponding to the
AR System Server Name Alias parameter on the BMC Remedy AR System User
Inputs Panel. Please make sure that AR server name being passed is same as
what you used, to install the older version of ITSM.
Hi Drew, Is it possible for you to send out the ITSM install log ( i.e.
bmcremedyitsmsuite_install_log.txt) which can be found under temp folder? I
will have a look at it and tell you what exactly installer is doing. If sending
log is not possible then send me the last 10 lines of the log. If
10 matches
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