service target actions

2014-03-21 Thread SUBSCRIBE arslist Chuck Benesh
ch said he couldn't find such, and has made several proposed solutions that do not address the problem. We are running Remedy 7.6.04 SP 2. Has anybody seen this problem, and know of a solution (aside from using custom actions or applying a SP)? Thank you in

Atrium integrator, data store

2014-01-28 Thread SUBSCRIBE arslist Chuck Benesh
-- you can see that there is a Windows logon fails error. I also experienced a lockout of my network account. I am specifying a path on the mid tier server, d:\AtriumImport What am I doing wrong? Thanks, Chuck aifileout.txt: In NGIEUtil main In NGIEUtil FileMeta INFO 27-01 14:33:36,985

Re: Fw: SRM 7.6.04 Surveys

2014-01-02 Thread SUBSCRIBE arslist Chuck Benesh
thanks Jon. I have enable the survey on the "Service Desk Incident" SRD, but to no effect. BMC wants me to capture a log file. I will take a look at your suggested alternative. ___ UNSUBSCRIBE or access ARSlist Archives

SRM 7.6.04 Surveys

2013-12-31 Thread SUBSCRIBE arslist Chuck Benesh
for survey reporting: are there such? Thank you in advance, Chuck ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Quick Links menu

2013-12-23 Thread SUBSCRIBE arslist Chuck Benesh
Hi, Is it possible to add menu items to the "Quick Links" menu, which is at the top of the "Applications" fly out menu (ITSM 7.6.04)? If yes, can you please point me in the right direct

db restore, schema error

2013-10-11 Thread SUBSCRIBE arslist Chuck Benesh
omalies this could cause. Any suggestions, please? Thank you in advance! Chuck Fri Oct 11 08:07:03 2013 : Action Request System(R) Server x64 Version 7.6.04 SP2 201110080614 (c) Copyright 1991-2011 BMC Software, Inc. Fri Oct 11 08:07:18 2013 390600 : Missing data in the SQL database (propLi

Re: corrupted display of hpd:help desk

2013-10-09 Thread SUBSCRIBE arslist Chuck Benesh
Thanks everyone for your replies. We've been dealing with different cases of "corrupted display", with different fixes. In this case, we did finally track it down to one mid tier server of the two that are load balanced. A cache flush, followed by a browser cache delete, rectified the issue...

corrupted display of hpd:help desk

2013-10-09 Thread SUBSCRIBE arslist Chuck Benesh
of the Summary field. If they user enters a value and submits, they get an error that Summary can't be blank. There is a lot more I could say about this, and what we've tried. But, I'm wondering if anybody else has seen this, and been a

Re: Atrium Orchestrator Issue: JMSActorAdapter : Naming look up did not return a static destination!!

2013-08-13 Thread Chuck
NOTE: This list-site should be restricted to the Action Request System. -Chuck- On Thursday, August 8, 2013 9:27:40 AM UTC-5, MalviyaSaurabh wrote: > > Hi All, > > We are trying to post a request in the JMS queue, using JMS Actor Adaptor > (Part of Atrium Orchestrator’s bas

Re: Can't create unique index in 8.1 on overlay forms?

2013-04-09 Thread Chuck Mousseau
aren't many times where folks will want to set the default. -Chuck ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Can't create unique index in 8.1 on overlay forms?

2013-04-08 Thread Chuck Mousseau
e overlay layer. Hope this helps, -Chuck ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Import without import tool?

2013-03-07 Thread Chuck
Or use the Java API to read the CSV and import the information. DONT use direct SQL calls into the DB to import AR data. On Thursday, March 7, 2013 4:49:13 AM UTC-6, Kerry Murdock wrote: > > I don't know if I'm missing something obvious or not but here goes... > > Remedy 7.6.4 > > I've got a cu

Re: ITSM doesn't display

2013-03-07 Thread Chuck
Had the same thing happen to me on a brand new install, for appadmin. Once I added appadmin to the User preference form it all worked. May have to tweak permissions too. On Wednesday, March 6, 2013 2:19:59 PM UTC-6, Remedy_Mark wrote: > > ** > > HI All, > > > > This one really has been baffle

Re: 'Modify All' on ITSM HPD:Help Desk 7.6.04 form

2012-07-27 Thread Chuck
I think this can be done from the IM console via quick action. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Is the Remedy ITSM Suite a good fit for your organization?

2012-07-08 Thread Chuck
This is a good article, there are a couple points of contention. I will touch on one point. >From the article: "Always remember that your business processes (current and evolving) should dictate the tool that you will be using and not the other way around." I have been around IT business since

AR 7604 Task Move to WIP Change CM to Implementation in Progress

2012-07-06 Thread Chuck
Should a Task on a Change Request which is moved to WIP move the CR to Implementation in Progress. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answe

Re: No index on the Name field of BMC.CORE:BMC_BaseElement (7.6.04)

2012-06-06 Thread Chuck
The Email message error form needed an index on message id.This was missing OOB On Monday, June 4, 2012 6:42:06 PM UTC-5, Thad Esser wrote: > ** > Hello, > > We are reviewing the customizations we did for CMDB 2.1 in preparation for > an upgrade to 7.6.04. Way back when, an index was a

Re: Web Based Integration

2012-05-25 Thread Chuck
Start here: http://spnego.sourceforge.net/ ** --Chuck-- On Tuesday, May 22, 2012 11:37:41 AM UTC-5, Nall, Roger wrote: > ** > > Hello All, > > > > ARS 7.1 p4 > > SQL

Re: Web Based Integration

2012-05-25 Thread Chuck
What you want to use is NTLM passthrough which passes the NT credentials through. Look at BMC Communities site for NTLM authentication. On Tuesday, May 22, 2012 11:37:41 AM UTC-5, Nall, Roger wrote: > ** > > Hello All, > > > > ARS 7.1 p4 > > SQL2k > > WIN2003 > > Mid Tier 7.6.4 sp2 > >

Re: Upgrade ARServer and ITSM to 7.6.04

2012-05-25 Thread Chuck
In looking at logs InstallRAF7604_error.log it appears that the system is trying to create a field that already exists Corporate ID If this is a custom field then rename field, also use archid to change field id to a custom field id range. Didn't check other log. field option of the

Re: Apache Tomcat not starting from services

2012-05-22 Thread Chuck
The most common cause is that the port is being used Check to see that the port Tomcat uses is being used by another application. On Tuesday, May 22, 2012 11:48:44 AM UTC-5, Batwe, Saurabh [ITSUS Non-J&J] wrote: > ** > > Hi All, > > > > We are facing a issue on the web server – *win 2008

Re: ITSM 7.6 upgrade from 7.0.03 Patch 9

2012-05-11 Thread Chuck
Make sure you placed your customizations into overlays. Make sure you bring in origin objects (ie from a clean ITSM 703 patch 9 environ), Rerun installer. -OR- If the number of missing items in logs is few. Add the fields manually onto the forms after you have done a restore to previous point bef

Re: JOB - Remedy Developer needed in Washington DC

2012-05-11 Thread Chuck
This appears to be Senior level requirements, not mid-level. On Thursday, May 10, 2012 1:49:54 PM UTC-5, Brian Pancia wrote: > ** > > We have an immediate need for a mid-level Remedy Developer (3-5 years’ > experience) with a Top Secret Clearance with one of our customers in the > Washington

Re: importing workflow from 7.5 to 7.6.04

2012-05-11 Thread Chuck
Thats normal behavior, to bring them in as unmodified. Here is what I did. 1) Imported the workflow from 7.5 2) Downloaded an unsupported utility from Dev Communities to change unmodified workflow to custom https://communities.bmc.com/communities/docs/DOC-14382 3) Used dev studio to convert the wo

Re: PROBLEM :Invoking 3rd party sms gateway URL via remedy and capturing the response.

2012-05-08 Thread Chuck
I agree call the URL from the AR Server. View fields are inherently limited by whatever version of IE dll, ocx whatever. I use perl's http libs to get data via urls. Active Link -> Service Call -> Filter -> Set Fields Run Process (Blocking process) -> Perl On Tuesday, May 8, 2012 4:22:16 AM

Re: Direct SQL question - in Log file ARACTSQL("xxx",0,-1,-2,1000000161)

2012-05-08 Thread Chuck
So for my edification, why aren't you using the AR Time Functions? On Tuesday, May 8, 2012 2:20:28 PM UTC-5, smiley wrote: > Hi all - > > I thought maybe I have my Direct SQL sort of working now. But I can't > find > any evidence of an Update occuring. Any ideas? > > Here is the Update sta

Re: Issue in Incident Creation via Incoming Email

2012-05-08 Thread Chuck
System might be interpreting the field with colon inside the [$$ $$] mulitline bracket remove all the colons : and replace it with a dash - Chuck G. On Tuesday, May 8, 2012 3:10:37 AM UTC-5, Aluru, Radhika wrote: > ** > > Hi All, > > > > > > I am crea

Re: Question about .NET APIs

2012-05-08 Thread Chuck
Use the pattern in the .NET Regular expression- System.Text.RegularExpressions; On Tuesday, May 8, 2012 3:06:03 AM UTC-5, Andre Delcroix wrote: > ** > > Hello list, > > > > Does someone know a way to verify (in C# or VB.NET) that a string matches > the pattern defined for a character fi

Re: Remedy Installation Advice

2012-05-08 Thread Chuck
Here is hopefully some starting points. 1) Read ARS xxx Install Guide first and get an idea of prerequisites and compatibilities. If installing ITSM 2) Read Atrium install (look over the checklists) 3)Read ITSM install (look over the checklists) 4)Read SLM install( look over the checklists) 5)Read

Re: Import .csv with duplicates to AR Form via AIE

2012-02-08 Thread Chuck
Since you can't alter the source of the CSV. How about a Script (Perl Script is my favorite) that runs to insert unique keys prior to slurping the data with AIE? OR a small little java api program that can run to insert the Data into your forms, an api program won't care about unique keys. On Feb

Thank you Java Driver .. 7.6.04 api docs not so much-

2012-02-07 Thread Chuck
FYI for 7.6.04 java api If you need to operate on Custom or Overlay objects set the following in your api code context.setOverlayGroup("1"); context.setDesignOverlayGroup("1"); '- Api docs are getting less and less verbose, not even sure there are any docs

Re: 7.6.04 - Configuring custom Ticket prefixes for Incidents for diff companies?

2012-01-30 Thread Chuck
You'll have to do it with code. Look at the following Filter: You will have to find the Filters and Activelinks that fetch the Incident Number and then create new code to change it when the number is retrieved. On Jan 27, 11:18 am, Antonio Remedy wrote: > ARS Listers, > > Good afternoon.  We're lo

Re: Fwd: Transfer data from Tasks in Change Management

2012-01-03 Thread Chuck
Sounds like customization using Events. Try that. On Jan 3, 7:45 am, "Mr. Tee" wrote: > Hi ARS-LIST, > > Happy New Year! > > Did anyone have any ideas for my mail below? > > Thanks in advance. > > Kind regards > Mr. Tee > > > > -- Forwarded message -- > From: Mr. Tee > Date: 2011

Re: Mid-tier Pros and Cons of running mid-tier with or without IIS?

2012-01-03 Thread Chuck
If you are running Tomcat 6+ no need for any web server. Using the APR with Tomcat it can deliver static content almost as fast as Apache web server. It won't hinder any SSO. On Jan 3, 12:08 pm, "Pierson, Shawn" wrote: > I am not aware of any real advantages to using IIS at this time.  If you run

Re: POLL: would you like the user tool back (7.6.04)

2012-01-03 Thread Chuck
As soon as they incorporate the following for the web then get rid of user tool: 1) Fix issues with browser caching as it pertains to ITSM apps viewed inside the SHARE: Landing *&%^$&%% Console. Hard to refresh. Actually I hate it, get rid of it. 2) Able to Open object list using hot keys. 3) Able

Re: Remedy Web Mid tier issue

2011-11-30 Thread Chuck
This error ERROR (9093): User is currently connected from another machine; is not a midTier error. Remember that you cannot be on two different client machines connected to remedy unless you are administrator or have a read restricted licence. Other general troubleshooting tips 1) Do you have enou

Re: Complicated Table Loops

2011-11-01 Thread Chuck
>From what I understand, after reviewing logs is that the table gets refreshed in a filter as soon as you hit the Table Loop Call Guide. By staging the filter guides will determine the refresh order of the tables. the order of the guides determines the order the tables will get refreshed. This can

Re: Open Posistion: Senior Developer/Consultant

2011-09-28 Thread Chuck
I am suprised you didn't have to sign something with your current employer about not being able to moonlight, since as a Remedy Dev you may have to be required to come in after hours and weekends. I know I had to sign something like that for BMC many years ago. On Sep 28, 12:09 pm, Mike Horist wr

Re: Apache Front End configuration for web logic load balancing ....

2011-09-21 Thread Chuck
Unfortunately all user session is on midTier, so if the midTier goes down, there goes their user session, any failover to another midTier will require them to relogin to the midTier. UNLESS you enable session broadcasting on all the Tomcat Servers, this means that when a user logs into that MidTier

Re: firing active-link on row choice when view field

2011-09-07 Thread Chuck
Quick test, remove the view field column and test the active link. If it will still not fire doublecheck your run-if. On Sep 5, 5:24 am, Alvaro Valdes wrote: > I'm not able to build an active-link that fires on row choice over a cell > based table when a view field is defined as one of the colum

Re: Remedy HA installation guide

2011-09-02 Thread Chuck
You will want to look at three docs that BMC provides. 1) BSM Sizing Guide (Reference Architecture for BMC Service Support Solutions Whte Paper) 2) Performance Tuning forBusiness Service Management 3) Reference Architecture for Business Service Solutions (this one contains load balancing diagrams)

Migrating CMDB and Asset Synch

2011-08-30 Thread Chuck
When migrating CMDB 7.6 Classes to another server, using the migratorCLI, will that also sych the Asset forms, or do we need to run Synch UI? thanks. Chuck G. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: Write contents of a field to a file

2011-08-07 Thread Chuck
Initially you are limited with what comes with the operating system. In this case on a windows system that would be echo. You are echoing the contents of the field onto the disc. cmd /c echo $Field$ >> file Thats about as easy as it gets. You are asking for another way. All other ways are much mor

Re: Unusual Table Field Qualification Results

2011-08-02 Thread Chuck
Enable DB Logging and see what the server is sending the database... On Aug 2, 4:39 pm, Lyle Taylor wrote: > Hi All, > > I have a table field that pulls in the Product Categorization Tier 1-3 fields > from PCT:Product Catalog and am seeing weird behavior based on the > qualification.  I have se

Re: IBM WebSphere Cast Iron to Remedy 6.3

2011-07-26 Thread Chuck
Remedy WebService has limitations, IE you can't send an WebService describing a Java Class or Hashtables. I cannot stress, read, read the integration manual on web service. If you are running AR 6.3 you will be running with an older SOAP protocol, which should be ok. I have done alot of WebServ

Re: Character field --> Attachment field

2011-07-26 Thread Chuck
Remember an Attachment field is looking for "physical" data (ie something on or from the filesystem) I have done this before on a dos system (I would do ALL this using filters called by an Active Link Service call, which won't make any DB calls if you don't want to.) you want to do $PROCESS$ call a

Re: Problem with JAVA API

2011-06-17 Thread Chuck
Remember when you pass "" into a function this is not considered null so try this if(STATUS_1 != null && !STATUS_1.equals("")) { formaentry.put(7,new Value(STATUS_1)); } Do this for all comparis

Re: Server group admin server?

2011-04-20 Thread Chuck
Double check the host names in all the ar.conf file On Apr 20, 3:36 pm, William Rentfrow wrote: > I have a server group with 6 servers. > > Server #1 should be the admin server.  For some reason server #6 is what > all the servers believe is the admin server. > > I thought the admin server was so

Re: Field 112

2011-04-20 Thread Chuck
Installed 7.6.04 on VM, and tested , 112 stilll works.. On Apr 20, 12:54 pm, "Easter, David" wrote: > I have not heard such rumors, nor are they true.  Sounds like someone may be > generating some FUD. > > -David J. Easter > Manager of Product Management, Remedy Platform > BMC Software, Inc. > >

Re: Best practices for deploying and maintaining multiple Remedy environment tiers

2011-04-20 Thread Chuck
That is how we did it, initially we installed the AR Core and ITSM apps on a VM, did all the necessary customizations and configurations and just cloned the VM for the QA and Prod environments by changing the appropriate values in the ar.conf and host files), But once established we just used Dev S

Re: Another great opportunity at Column Technologies!

2011-04-20 Thread Chuck
You can't be other than knee deep in BMC software, its not a casual app On Apr 20, 10:57 am, Angie wrote: > David, > > So what would a recruiter job pay?  And can a recruiter work from home? > > Angie > > > From: "Frankfater, David" > To: arsl...@arslist.org

Atrium Console.. a one off

2011-02-16 Thread Chuck
Not sure what to think of Atrium console, while its a slick bit of Flash. Its a one off. Its not a true application that can be directly modded by the Developer Studio. Not entirely sure why we did this Flash application. Who are we trying to impress? We should have stuck with what you could develo

Re: Missing fields when viewed from the browser

2011-02-07 Thread Chuck
Are you logging into the Web as the same user, it could be a permission issue. On Feb 7, 11:09 am, "Joran, Peter CTR WHS/ITMD/ACI Group" wrote: > All > I've created a custom form and in the User Tool all fields display and all > workflow functions as expected. However, when the form is accessed f

Re: Adminitrator & RPC Call Failed

2010-12-29 Thread Chuck
I have had this error before and its usually caused by mismatch in Server / Client versions or patches. If this is not the case. Then instead of doing "All Related Objects" do an export doing "Directly Related Objects". This will take longer but it may work better. Chuck G.

Re: Incident management question...

2010-12-29 Thread Chuck
No, you go to the left menu, under Functions -> application preferences and select it from there. No customization On Dec 29, 2:19 pm, Richard Copits wrote: > Thank you! > > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] O

Email Engine client jvm.dll (windows)

2010-12-29 Thread Chuck
I notice that 7.5 email engine uses the client\jvm.dll Would it be more responsive and better if I changed it to server \jvm.dll? Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwr

ITSM What is "External Escalation" reported source?

2010-11-09 Thread Chuck
for reported source what is the External Escalation selection referring? thanx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

How does one remove all the Calbro test data from ITSM 7.6?

2010-10-22 Thread Chuck
Does anyone have a puchlist on what steps to take to remove all the Calbro related foundation data? thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Ans

Re: Email engine refuses to send messages it thinks are spam

2010-09-09 Thread Chuck
Dont bother testing, Talk to the Email server administrator first, not only can it be content,keyword based, but it can also be how many addresses are on the TO field or CC field. Or it can be how many emails are sent / second from your system. On Sep 9, 10:21 am, "Grooms, Frederick W" wrote: > I

Re: Developer Studio custom plugins

2010-09-09 Thread Chuck
I am sure thats next on the list... On Sep 9, 10:06 am, Axton wrote: > Was any documentation provided on the plug-ins that comprise Dev Studio so > that those classes could be leveraged or interfaced with through customer > plugins? > > Axton Grams > > The opinions, statements, and/or suggested c

Re: CI Viewer won't work after mid-tier upgrade

2010-09-09 Thread Chuck
If its not working you may be missing some libraries that are located in /WEB-INF/lib cmdbapixxx.jar libcmdbapi libcmdbjni try that. On Sep 9, 10:46 am, "Pierson, Shawn" wrote: > I've not experienced that error, but out of curiosity did you try performing > a search against the Computer System

Re: Time out Error in Externla Db Access

2010-08-27 Thread Chuck
Have you done your normal SQL tuning? IE does your sql involve indexed fields? Are you linking oracle to oracle, mssql to oracle (it was not clear in your description)? On Aug 27, 7:23 am, NNMN wrote: > Hi Folks! > > So here is the thing about the time out error I am getting. The error that I > a

Cross Ref and Authentication Chaining

2010-08-03 Thread Chuck
***Exerpt from Config Guide If the Crossref-Blank-Password parameter is enabled, and Authentication-Chaining-Mode is set to a value of 1 or 2, users who have a blank password in their User record will be permitted to log in to the system without a password (that is, a NULL password). For

Re: ARWebReportViewer on 7.5?

2010-08-02 Thread Chuck
If you notice, its listed under the MidTier section of the installer, so you have to check Mid-Tier on the installer to install this piece. On Aug 2, 12:40 pm, "Pierson, Shawn" wrote: > It is a Monday, so it's possible that I am just being dense but I found a > section of BMC's Installation Guid

Re: Monitoring Process like Arserver , Apache , Tomcat using Remedy

2010-07-21 Thread Chuck
I like WhatsUp. http://www.whatsupgold.com/ On Jul 21, 1:15 am, Tristan Roppel wrote: > Hi, > > For this purpose you can use the open source software "Nagios" ! > > Thanks > > Tristan > > ___­ > UNSUBSCRIBE or access AR

Re: Schrödinger's Active Links on the Mid Tier

2010-07-16 Thread Chuck
There are other problems with Patch 4, I don't think Patch 4 or Patch 5 for midTier are any good, back down to Patch 3 and test. On Jul 16, 2:09 pm, "Pierson, Shawn" wrote: > Ok folks, here is a weird one.  I am having an issue with a custom > application that started after we upgraded the Mid T

Re: BMC Remedy and Zenoss Integration

2010-07-05 Thread Chuck
For any integration, ask the following questions: 1) Does Zenoes support web services? 2) Does Zenoes support operating external applications (from API calls all the way to sophisticated JMS) If it does then you have nailed the protocol on how to talk to Remedy. So even if no-one had done any integ

Re: parsing from csv

2010-07-02 Thread Chuck
Ahh, in the olden days we used Perl the KING of parsing engines On Jul 2, 7:56 am, Ben Chernys wrote: > The best way?  There are certainly many many ways available. > > Misi mentions the Remedy Import Tool.  Naveen gives us a bit more details. > > I, of-course, will talk of Meta-Update which

Re: Webservice qualificatin with LIKE

2010-07-02 Thread Chuck
Try this instead 'Category' LIKE XPATH(/ROOT/Tier_1) and have the webservice pass in the % character. On Jul 2, 8:32 am, Raido Oja wrote: > I am trying to use LIKE in a web service qualification, querying the > SRD:ServiceRequestDefintion form. Here is what I have: > >  'TakeSRDOfflineFlag' =

Re: Pooling for Escalations

2010-07-01 Thread Chuck
It has to be 7.1, I am at a client site with 7.0.1 AR and they have No Pooling. On Jul 1, 2:07 pm, Kevin Begosh wrote: > Does anyone know of the top of thier heads when the pooling option came out > with ARS? > > Was it 7.1? > > evin Begosh > >

Re: Escalation or Filter

2010-07-01 Thread Chuck
Yup, Escalation to start the Event, Filter to Perform the Action... On Jul 1, 1:01 pm, "Grooms, Frederick W" wrote: > I prefer to use the Escalation sets field and a Filter does the work method. > > The only real advantage of using this method is that you can test it from the > user tool and log

Re: How to duplicate a field easily?

2010-06-29 Thread Chuck
Hmm, not sure of what type of field you are referring. Not sure what you mean by inheritance, the only inheritance that occurs in Remedy is when creating join forms. If I copy a selection field, all the attributes and values are copied over. On Jun 29, 8:45 am, "Aldrich, Joshua" wrote: > Usi

Re: Which AL execute on works for Date/Time dialog?

2010-06-28 Thread Chuck
Nope, you are right, clicking OK will not trigger an activeLink (There was many a time I wish it woulda)-- T think there is some enhancment requests around date / date time fields... You have to hit the Enter key afterward or set an actlink on Lose Focus Gain Focus to trigger an actilink... On Jun

Re: mid-tier failure and ITSM 7.6 installs

2010-06-25 Thread Chuck
I do believe that the function is in the arutiljniXXX.dll or so or library. Check to see that your utiljniXXX libs exists, check paths. On Jun 25, 2:28 pm, "Ramey, Anne" wrote: > This time I've even re-installed my mid-tier without any effect.  The login > page will pull up, and if my authenica

Re: AR User Tool Deprecated?

2010-06-24 Thread Chuck
They already use Eclipse as the Framework for the Admin tool, why not use it as a User tool too? Then All they have to maintain is a plugin into Eclipse... On Jun 24, 5:33 pm, LJ LongWing wrote: > Again, Agreed :) > > > > -Original Message- > From: Action Request System discussion list(AR

Re: SLM version to use

2010-06-24 Thread Chuck
If there is not much difference always load the latest. It will be supported for a longer time. On Jun 24, 12:47 pm, "Ramey, Anne" wrote: > I'm upgrading from > ARS 7.1 > ITSM 7.0.03 p9 > CMDB 2.1 p4 > SLM 7.1 p2 > > To > ARS 7.5 > ITSM 7.6 p1 > CMDB 7.6 > > What version of SLM is better? 7.5 or

Re: AR User Tool Deprecated?

2010-06-24 Thread Chuck
Actually Version 8.0 is the last expected version with the User Client. Version 8.[1-9] and beyond wont have a User client. On Jun 24, 9:19 am, LJ LongWing wrote: > 1 - Based on public statements to that effect for about the last year...yes > I believe 7.6.3 will be the last version with a thick

[no subject]

2010-06-24 Thread Chuck
Howard, what the , thats a Canadian online drugstore, why is it on this list? On Jun 23, 6:46 pm, Howard Richter wrote: > http://rxgm.allew.com > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = hbr4...@gmail.com > LinkedIn Pro

Re: Email Template Create - Order of events

2010-06-23 Thread Chuck
aire > Sent: Wednesday, June 23, 2010 11:45 AM > To: arsl...@arslist.org > Subject: Re: Email Template Create - Order of events > > From my experience, it goes to the email form, then creates the item. > > -Original Message- > From: Action Request System discussion

Email Template Create - Order of events

2010-06-23 Thread Chuck
When using an email template to create a record, does the email engine create the record first then put the template into the AR System Email Messages form? Anyone know the order if it doesn't do it this way. ___ UNSUBSCRI

Re: unable to connect to database, rc = 550

2010-06-23 Thread Chuck
Your real error is not the rc=550 the real problem is the error above: Error - OCIEnvCreate Its not being set correctly resulting in the problem right below it. >From what I know, you get these problems from oracle client to oracle server version mismatches. Go to GOOGLE and type in "Error - OCIEn

Re: 7.5 Mid Tier Object List Question

2010-06-22 Thread Chuck
artask as > described below or by using the following syntax: > > http://:8080/arsys/forms// > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Chuck > Sent: Tuesday, June 22, 2010 2:11 PM > T

Re: 7.5 Mid Tier Object List Question

2010-06-22 Thread Chuck
It uses a form definition. which is located in /samples its called ARSystemMidTierObjectList.def I don't think you can do much with the form, just a thought... On Jun 22, 1:29 pm, Joe D'Souza wrote: > Chuck, > > What do you mean by Object List is a Normal Remedy Form? Isn&#

Re: 7.5 Mid Tier Object List Question

2010-06-22 Thread Chuck
Object list is a Normal Remedy Form, maybe you can go in and customize the form... On Jun 22, 12:55 pm, "Boyd, Rebecca E." wrote: > "Security by Obscurity" is exactly the term my people used. > > For example, one of my support staff users, not an admin, located > SYS:Status Transition Rules and w

Re: Error while submitting incident

2010-06-15 Thread Chuck
Whenever I get errors like that, i always test against firefox too to see if that error is universal. Doublecheck all your Javascript browser security settings. On Jun 15, 3:10 pm, SriSamSri Appecherla wrote: > Hi, > I get an error while submitting an Incident through web using IE 7 browser. > Th

Re: Mid-Tier 7.5 Patch 4/5

2010-06-15 Thread Chuck
gt; > alert('hello'); > > > Hello > > > > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Chuck > Sent: Tuesday, June 15, 2010 2:42 PM > To: arsl...@arslist.org &g

Re: Mid-Tier 7.5 Patch 4/5

2010-06-15 Thread Chuck
I see an issue with MT Patch 4 and Patch5 which is relatively simple to reproduce. Issue is not present in patch3. 1) Create a display only form 2) Add a View Field 3) Create an active link to populate the View field on Window open with some HTML Code that includes some Javascript code that pops u

Re: Java Plugin Log Level?

2010-06-15 Thread Chuck
It seems that the java plugin configuration has to be done manually at the config file level. Great opportunity for someone to create an ARDBC plugin to access the java plugin config files... On Jun 15, 11:17 am, LJ LongWing wrote: > Found that if you change the log level in log4j_pluginsvr.xml t

Re: All about Mid-tier

2010-06-04 Thread Chuck
Go to BMC Documentation and Download Behavioral Differences Between BMC® Remedy® User and Web Clients This will explain in pretty good details the differences. On Jun 4, 10:32 am, LJ LongWing wrote: > Naveen, > Any AL action that interacts directly with the client (DDE, RunMacro, etc) > won't w

Re: IIS config being corrupted

2010-06-03 Thread Chuck
If you are using Tomcat, then Use Apache web server. OR don't use Apache, use Tomcat on Port 80 w/APR it will serve files just as fast. But if you need a web server for other reasons, then try Apache - Tomcat combination, the Mod)JK AJP protocol between Apache and Tomcat is a bit faster than the II

Re: Tickets creation through API

2010-06-03 Thread Chuck
Also you may want to do the following: Best Practice for Automated Agents creating tickets into Remedy is to put them on a Private Server and set the number of threads to a value that will take care of the processing of the tickets in a timely manner but not swamp the server On Jun 3, 12:23 pm, Sr

FYI.. AL Guide VS Calling Actlinks via Run Process

2010-06-02 Thread Chuck
Just imparting a little information. Seems like Running about 10 AL via Guide is faster than calling all those AL via a single Run Process action (Window Open) Now to transfer those AL and run them as a Filter Service ___

Re: Search menu doesn't retrieve entire text

2010-06-02 Thread Chuck
I am amazed you are seeing that many characters on the Fom-App-Object Guide7.1 page 200 Specifically states that Search menus value only returns max 255 characters. >From the Value Field list, select the field whose value will be assigned to the lowest level menu item selected in step 4. Only the

Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages

2010-06-01 Thread Chuck
Try removing all the compiled JSP pages off of ServletExecs working directory. Remember in the background all JSPs are converted to *.java and then are compiled into Servlets, can;t remember how ServletExec names the Servlet, but they will all contain the JSP name but end with a .java and .class na

Re: MidTier / Concurrent Users

2010-06-01 Thread Chuck
is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Chuck > Sent: Tuesday

Re: MidTier / Concurrent Users

2010-06-01 Thread Chuck
t; > -Original Message- > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org]on Behalf Of Chuck > Sent: Tuesday, June 01, 2010 2:56 PM > To: arsl...@arslist.org > Subject: MidTier / Concurrent Users > > I know this has been posted bef

MidTier / Concurrent Users

2010-06-01 Thread Chuck
I know this has been posted before, maybe not doing the right type of query. What is the expected # of Concurrent users based on the following: 8GB Ram Dual CPU with sparcv9 processor operates at 1503 Mhz Tomcat 6.0.26 jdk1.6_20 _

Re: active link guide doesn't work

2010-05-27 Thread Chuck
What you are seeing is the write out of Actlink Guide function in the js for midTier to the log file doing a search you see the following in clientcore.js imode.push({f:ARACTCallGuide, a:[weArgs.runGuide.server, weArgs.runGuide.guidename, weArgs.runGuide.hidden, weArgs.runGuide.tableid, weArgs.runG

Re: Last Modified By Question

2010-05-27 Thread Chuck
'Last Modified By' != 'DB.Last Modified By' AND 'Last Modified By' = "SCIB" You really dont need the Date in the Run if Qualification as that will ALWAYS equal true on a Modify and use $USER$ if that is the login name of the external process. Unless you need to spoof that name manually while testi

Re: Last Modified By Question

2010-05-27 Thread Chuck
A filter fires off of the following submit, modify, get entry, service, Delete. Why do you want to fire offf of Modify Date changing? Are you checking the Before and After time of the Date? Example: Firing filter on Modify if Modified Dates differ greater than 1 Day. Execute On: Modify or Get Ent

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