Anthony,
If you want to use the double-quote as included text in a character
field you can use 4 double-quotes () or set a temp field to 4
double-quotes and then reference this field in your Set Fields. I use
the temp field method frequently when working with building commands for
$PROCESS $
My vote is for Orlando (within driving distance for me). I was there at
RUG 2001.
The city is popular for hosting large conferences, has an international
airport and lots of things to do (ie. Disney World, outlet malls,
restaurants).
Stephen
-Original Message-
From: Action Request Sy
e TLB file and it doesn't mention
using .NET. Maybe it is not supported?Not sure if that
helps.
On 9/5/06, Heider,
Stephen <[EMAIL PROTECTED] >
wrote:
I
usually do not re-post but I know that many were at BUG last week... I
have an idea for an application and if I can get the
not supported?Not sure if that
helps.
On 9/5/06, Heider,
Stephen <[EMAIL PROTECTED] >
wrote:
I
usually do not re-post but I know that many were at BUG last week... I
have an idea for an application and if I can get the login to work in.Net
I think I will be able to create it.Thanks
:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Thursday, August 31, 2006 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Login to UserTool with COM, .Net
Remedy User Tool 6.3, 7.0.
I am trying to login to the Remedy User Tool via .Net. I created a new
VB.Net console app. Both code snippets below
Mike,
This is done all the time ???
One way is to add a display only radio button field that includes one
option: "Delete". A filter on your form is used to perform the actual
delete with the Application-Delete-Entry command. The escalation will
set this field to "Delete" for all matching re
**
Lori,
You could program something that would run on the
server and create the csv. I wrote something like that here, except it
takes a csv file and converts it to an Excel spreadsheet:
The user clicks a button to generate a tab-delimited
report, the report is pushed to a command for
Remedy User Tool 6.3, 7.0.
I am trying to login to the Remedy User Tool via .Net. I created a new
VB.Net console app. Both code snippets below result in the same error:
"You could not be logged in.", with error number -2147467259.
Option 1:
Dim ARSApp As Object = CreateObject("Remedy.User")
ARS
**
Sueli,
Another option is to create an escalation that checks some
table or view for work that needs to be performed. This could be
configured to check every 60 seconds (there is a way to make an escalation run
more frequently, but it depends upon the amount of data you are updating ea
ARS 6.3, 7.0
Is there a command line switch or setting that will stop the BMC splash
screen from appearing when you start the Remedy User Tool? I searched
the online help and I didn't see it in the Tools -> Options dialog.
I used to think that the splash screen was only displayed because the
Us
**
Lisa,
Another method that is slightly more involved is to
generate and store an MD5 value each time the attachment field is
changed. MD5 values can be generated from a run process, SQL Server and
many programming languages http://userpages.umbc.edu/~mabzug1/cs/md5/md5.html.
After ge
Title: RE: Mid-Tier Redirect to Login.jsp - Users Frustrated
**
Jack,
In addition to creating a bookmark for your users you
may want to consider creating a redirect page and make it the default
page. For example, the users here only need to type in
remedyweb in their browser address bar.
**
Dorothy,
One approach is to create
a form that tracks logins. From your main control panel push a record
each time a user logs in. This won't help for past logins but will for
future logins.
HTH
Stephen
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTEC
ie L-3 GSI
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Heider, Stephen Sent: Tuesday, August 29, 2006 4:56
AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 + Oracle 10gR2 = Can Not Install ARS
** I
added the ORACLE_BASE e
rking with the 10g
clients.
James McKenzie
-Original Message- From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Heider, Stephen Sent: Monday, August 28, 2006 11:12
AM To: arslist@ARSLIST.ORG Subject: FW: ARS 7 + Oracle 10gR2 = Can Not I
The current issue of Windows IT Pro magazine details 8 free utilities,
one of which can be used as a replacement for the AR Log Display. It is
called BareTail from http://www.baremetalsoft.com/. This is the Windows
version of the Unix tail program.
One thing that I wish AR Log Display had was th
ssage- From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Heider, Stephen Sent: Monday, August 28, 2006 11:12
AM To: arslist@ARSLIST.ORG Subject: FW: ARS 7 + Oracle 10gR2 = Can Not Install ARS
Sorry, had to fix a typo. It's the type when
Sorry, had to fix a typo. It's the type when you don't include the word
"not" it changes the entire meaning.
I have been working today on getting ARS 7.0 patch 1 installed on my
desktop computer. The installation program has never completed
successfully. I have attempted the installation about
Title: Recall: ARS 7 + Oracle 10gR2 = Can Not Install ARS
**
Heider, Stephen would like to recall the message, "ARS 7 + Oracle 10gR2 = Can Not Install ARS".
__20060125___This posting was submitted with HTML in it___
I have been working today on getting ARS 7.0 patch 1 installed on my
desktop computer. The installation program has never completely
successfully. I have attempted the installation about 20-25 times today.
I installed the Oracle instance on Friday with no errors. I can login
to SQL Plus without e
"I doubt that a Web Ex would be as helpful as a phone conference
bridge."
The WebEx sessions that BMC held for ARS 7 included a telephone
conference bridge. The WebEx session (assuming no slide show) could be
used for participants to type in questions or suggestions, or request to
verbally ask qu
David,
Would it be possible and would you consider setting up a WebEx session
for this meeting, similar to the WebEx sessions BMC provided for the
rollout of ARS 7.0 and ITSM 7.0?
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED
My $0.02
I look at this as a very good thing. It has been my experience that
most large software companies rarely listen to their customers, unless
they are the company's largest customer.
I am encouraged that Dave is scheduling time to meet with any and all
ARS Listers. I can only think that
**
Darren,
Sounds like you could use a file watcher utility.
Do a Google search on "file watcher" (http://www.google.com/search?hl=en&q=%22file+watcher%22).
There are also .Net programs available (ie. http://www.csharphelp.com/archives2/archive377.html)
that you can modify so that yo
The text file was 4,200 bytes - must have been too large.
This attachment is a Zip file. Rename it to .zip to open.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, August 25, 2006 11:16 AM
To
This is a multi-part message in MIME format.
Here is something to get you started.
This app stops and restarts the Remedy Email Engine from a BlackBerry.
After you get this working on your computer you will likely want to
modify and enhance it to better suit your needs. This is only a scaled
dow
ARS 7.0 patch 1
Mid Tier 7.0 patch 1
ITSM 7.0 (Approval Server, Assignment Engine, Email Engine, Flashboards,
Incident Management, Problem Management)
CMDB 2.0
Windows Server 2003
SQL Server 2005
IIS 6
ServletExec 5.0
This is a new install on a server that did not have a previous version
of ARS.
Steve,
Correct it will use an existing browser window if one is open. However,
if you run IEXPLORE.EXE with the URL using a Run Process command it will
open in a new window each time. I use this in my apps.
"C:\Program Files\Internet Explorer\IEXPLORE.EXE" www.google.com
Stephen
-Origina
Scott,
Just FYI - There are alternatives to using Acrobat to create files and
eliminate the need to keep a static pdf.ini that needs to be copied.
The thread "Saving Crystal Reports output as pdf to a predetermined
file" from May 8 has info on using RedMon and Ghostscript.
HTH
Stephen
-Or
Title: RE: Remedy License Reseller
**
Prasad,
Here is one way that might work (I have not tried
this). Note: This method is not the most secure because it involves
storing a clear text copy of the users' passwords in another field on the User
form.
Create a character field on the U
t: Re: Remedy Application Service -
Generates 20,000 Lines in Log File
**
There is no Remedy Application Service on ITSM 5.5 - It was done
away after version 4.x of the ITSM apps...
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.
-
Original Message F
loper / Consultant,
BearingPoint,
Virginia.
-
Original Message From: "Heider, Stephen" <[EMAIL PROTECTED]>To:
arslist@ARSLIST.ORGSent: Wednesday, August 23, 2006 8:35:46 AMSubject:
Re: Remedy Application Service - Generates 20,000 Lines in Log File
I have the SQL and Filter log
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Wednesday, August 23, 2006 8:32 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Application Service - Generates 20,000 Lines in Log File
ARS 6.3
I noticed something in log files today. The Remedy Application Service
ARS 6.3
I noticed something in log files today. The Remedy Application Service
appears to be checking all Groups and Users, but no updates are
performed. This generated 20,000 lines in the log file.
I am concerned that this may affect performance. Could this be
something that is routine inter
cool. I checked it out online a while
back. How fast of a connection do you need for reliably good
"reception"?
Warren
On 8/22/06, Heider,
Stephen <[EMAIL PROTECTED]>
wrote:
Off
Topic -For those of us that travel on business regularly, one thing
that I missis being
**
Sara,
If you don't need to use the auto-generated field in the
middle of the Submit transaction:
- Add an Integer field to the form.
- Add a Filter that fires on On Submit - Set
Fields to the Integer field with the value of RIGHT($1$,10).
Stephen
From: Action Request System di
Off Topic -
For those of us that travel on business regularly, one thing that I miss
is being able to watch all my satellite channels. The hotels that I
stay at usually only have one movie channel, and local channels that I
never watch. On my last trip I finally decided to get a SlingBox.
I wa
d
Software Engineer
Remedy Approved Consultant
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Tuesday, August 22, 2006 7:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: installing multiple AR Servers on one bo
I am in the process of installing 7.0 on a server that has 6.3, and I
want to keep both active and separate. Environment:
Windows Server 2003
SQL Server 2000 (for 6.3)
SQL Server 2005 (for 7.0)
Mid Tier 6.3
IIS 6
ServletExec 5.0
I was able to install ARS 7.0 into SQL Server 2005 and the program f
Ignacio,
Does your new network card support changing the MAC? If so, then you
should be able set it to same value as the old server. If the old
server is still in use then you will need to either change it or disable
the network card, otherwise it may cause problems on your
internal/company net
Carol,
We are doing something similar here.
Our Remedy system is now integrated with our HR system and other
systems. When an employee or non-employee (ie. temp through an
employment agency) is hired the Remedy system detects this and creates
the necessary tickets. Same thing when they terminat
Atul,
Here is a SQL solution. I am using SQL Server 2000 - just adapt it to
your DBMS.
Create the SQL Function and View listed below. The View is necessary
because Functions can not directly acces non-deterministic values, such
as GETDATE().
Create an active link that calls an active link guid
L ars,
Reinstalling the WUT should fix the short-cut issue. If you want to fix it by
updating the registry: Run regedit and search and export all keys with "artask"
in the name. Create a single .reg file the run it on the computers that need to
be fixed.
Because it's the registry I would try
Scott,
That's interesting. I did not realize you could directly create a file
in a Filter. This is good know. Thanks.
Regarding renaming attachments, another option that may be useful in
certain circumstances is to rename it in the table. There is a thread
from Aug 2005 entitled "PERFORM-ACTIO
: Midtier 7 authentication error
Hope that got there.. got a couple of bounces..
what is pbjs I was thinking.. Peanut Butter Jelly Sandwich..
I am sure I am wrong thou.. they are Good.. Toasted !
On 8/16/06, Heider, Stephen <[EMAIL PROTECTED]> wrote:
> .jsp files are blocked by our email filt
ot;forget about it" without throwing an
fatal error. (Something like ... "Application-Forget-Pending" :)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malic
.jsp files are blocked by our email filters. You may want to consider renaming
the files to .txt and include a note in the email to rename them to .jsp.
Stephen
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of patrick zandi
ARS 7.0.
In the next version (complete rewrite) of our custom help desk system I
plan to somehow implement a better way to display messages from filters.
In active links I have a small display only dialog that I use to display
messages to the user. As far as I am aware there is no built-in way t
**
Rick,
In a Filter use a Set Fields to set a Character
field to the value of the LOWER(Attachment Field). This should populate
the Character field with the filename and other info. Fortunately, the
filename is the last item in the semi-colon delimited list.
In the next filter check
Chris,
It looks like you are on the right track. Just a comment on a
programming approach that may help reduce some coding and
troubleshooting.
Since you are using VB.Net consider using strong typing instead of
CreateObject.
On the Property Pages screen (Project -> Properties -> Build) set the
To: [EMAIL PROTECTED]; Heider, Stephen
Cc: Chris Rom
Subject: Re: Palm PC with Remedy
I am actually looking at this as well (Pocket PC to view and update
tickets). Would it be possible for the mid-tier to detect the Pocket PC
and automatically show that custom form or do I need to use a separate
list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brent Adams
Sent: Wednesday, August 09, 2006 3:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Palm PC with Remedy
It is just the out of the box Help Desk application, no customization.
On Wed, 9 Aug 2006 14:55:31 -0400, Heider, Stephen <[EMAIL P
We also looked at products from those companies (Hello to Pratik, Anoop
and Martin at Aeroprise). Because of cost I was asked to create an
ASP.Net application to see if tickets could be updated via BlackBerries.
It worked and that is what we use today.
Regarding "I'm still trying to get help with
Brent,
What Remedy application are you running on the Pocket PC? Is it a
regular ARS application or a custom built application in another
language (ie. ASP.Net)?
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brent
**
Jamie,
You should be able to use the CR version that comes with
Visual Studio 2003.
Stephen
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Blodgett,
JamieSent: Wednesday, August 09, 2006 12:29 PMTo:
arslist@ARSLIST.ORGSubject: Cr
Is it possible to change the cursor (ie. the hand cursor) for a single
button on a form in mid tier 6.3? I know you can add an entry to the
css file, which applies to all buttons.
I am looking for greater granularity with regards to displaying controls
(such as buttons) in mid tier.
Thanks.
St
with the DSL data (Solaris) and did not
receive this message. It may be the order you installed the apps that
is the difference. We did CMDB, Incident, Problem, Change, Asset.
Axton Grams
On 8/7/06, Heider, Stephen <[EMAIL PROTECTED]> wrote:
> I opted to import the DSL data during thi
all Error
I didn't get that error. Mine ran for a minute or two, and was done. I
do have that group ID (for DSL Master).
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Monday, August 0
I am installing CM 7.0 and received this pop-up error during the
"Updating ARSystem, please wait..." message. Should I be concerned?
Group with the same ID 20052 exists, but with a different name.
Expected group name is >20052 .
Please correct the problem and click "OK."
Stephen
___
Smaller fonts saves space??? Of course, if you delete some files you can make
your notebook computer weigh less :)
Stephen
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Rick Cook
Sent: Monday, August 07, 2006 1:40 PM
To:
**
Rick,
Thanks for passing along this info. I am
downloading it now. Does BMC offer a subscription option whereby you are
notified by email when patches are released?
Stephen
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick
CookSe
e
problem still persists try changing the private queue number to the
other queue number created during installation.
Has there been any response on this from Remedy Support?
Torsten,
In the browser getRemoteAddr, getRemoteHost and getRemoteUser can be used to
retrieve user session information.
In Windows you can run ipconfig.exe, capture the output with $PROCESS $, and
then parse out the IP address. I have been doing this here for about 1.5 years
and it works fi
From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Heider, Stephen Sent: Thursday, August 03, 2006 1:48
PM To: arslist@ARSLIST.ORG Subject: Re: ARERR [333] You have no access to field : 1
The SHR:Bulletin form is a regular form. There is only one table
@ARSLIST.ORG] On Behalf Of
Heider, Stephen Sent: Thursday, August 03, 2006 1:48
PM To: arslist@ARSLIST.ORG Subject: Re: ARERR [333] You have no access to field : 1
The SHR:Bulletin form is a regular form. There is only one table
field on the form that points to another form - and the Request ID
**
None that I am aware of.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank
CarusoSent: Thursday, August 03, 2006 4:26 PMTo:
arslist@ARSLIST.ORGSubject: Re: ARERR [333] You have no access to
field : 1
** What changes were made to user permi
-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Thursday, August 03, 2006 4:21 PM
To: arslist@ARSLIST.ORG
Subject: ARERR [333] You have no access to field : 1
Help -
This error just started appearing today to all non-Administrator
Help -
This error just started appearing today to all non-Administrator users
when they attempt to read records in SHR:Bulletin. The permissions on
the Entry-ID (Field ID 1) is Assignee (view), Public (view), Submitter
(view).
The permission on the form is Public.
I have tried restarting Remedy
**
Here is the way I implemented it
here:
- button on a console form that will stop the email
service
- button on a console form that restarts the email
service (stops, then starts)
- escalation pushing to a command form that in
turn queries the email form for any message that was crea
Sarah,
If running on a Windows server...
I put together a VB.Net app that returns 'Running' or 'Stopped' (code
below). Just pass in the service name (enclose in double-quotes for
names with embedded spaces. You would likely run this on the server
where the email engine is installed but you co
While looking for an OLE Automation solution to the "Inactivity Event or
Screensaver Event" thread I created a VB.Net version of Windows Up Time.
Run it to display the days, hours, minutes, seconds the server or
computer was last booted. The output can be captured by $PROCESS $ in a
filter or ac
ephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Tuesday, August 01, 2006 10:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Inactivity Event or Screensaver Event
Carey,
The user prompt ever N minutes would cert
ne's pc and it is small enough, then maybe you could attach it
as an attachment and use the User Tool to "install it" on their PCs?
(Just a thought.)
HTH..
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Solution = People + Process + Tool
List,
I previously submitted an enhancement to add an Inactivity event that
can be detected by an active link. I don't think this feature was added
to ARS 7.0.
I know that one way to manually detect user inactivity is with a global
display only datetime field on all forms the user may use, combi
**
Anjali,
Same error here with Problem Management module. All of
the ARS 7 and ITSM 7 modules were installed on a newly built server that did not
have any previous ARS software loaded.
There are 2 private queues that were added by the
installation programs (After the initial AR
: Monday, July 31, 2006 11:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy and BLOB data
I guess you already sent this as an enhancment request?
--
Jarl
On 7/31/06, Heider, Stephen <[EMAIL PROTECTED]> wrote:
> **
>
>
> My $0.02.
>
> I think it would be great if BMC used the
**
My $0.02.
I think it would be great if BMC used the ubiquitous
zip format to compress attachments. This would provide a couple
advantages:
1. Directly accessible to third-party products, such as
WinZip, 7-Zip, etc., and also zip format libraries for development in other
program
em Server, Approval, Assignment, & Email Engine.
Thanks
Kieran
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: 31 July 2006 13:37
To: arslist@ARSLIST.ORG
Subject: Re: How do I REinstall an ITSM
install an ITSM application
Thanks Stephen, but where do I find the Uninstall?
Kieran
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: 31 July 2006 13:15
To: arslist@ARSLIST.ORG
Subject: Re: How do I RE
Title: Message
**
Nisha,
As a test, use the EXTERNAL() function in the tables
qualification. When you need to refresh the data Set the field that is
used by EXTERNAL to "1 = 2". Then Refresh. Then set the field back
to your original qualification. Then Refresh.
If this works *and*
Kieran,
Can you run the Uninstall for Incident Management?
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare
Sent: Monday, July 31, 2006 6:22 AM
To: arslist@ARSLIST.ORG
Subject: How do I REinstall an ITSM
**
Sharon,
As a place to start, try substituting the environment
var %comspec% with the actual command file - cmd or command. Does your client base runs different versions of
Windows? If so, you could use the $OS $ keyword in the Run If. This
may not be the cause but it may help you tr
Heider, Stephen
Sent: Friday, July 28, 2006 5:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management install woes
I tried to install Incident Management again, this time with McAfee
anti-virus disabled. After about 30 minutes it stopped with this error:
Microsoft Visual C++ Runtime Library
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, July 28, 2006 11:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management install woes
We do have McAfee installed. I will try it again
problem by
disabling McAfee, after which installation proceeded fine, but not sure
if that is the case in your situation.
:)
Candace
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Thursday, July 27, 2006 10:27
**
Kathy,
I tested the emptying of
the Group form and re-importing today. Both when deleting the Group
records and when importing Group records it took a very long time. I had
thought it locked up. I was able to get it to work by letting it have as
much time as it needed - about 30 mi
I think we may want to take up a collection to give to BMC to hire
someone to name files in a meaningful way.
Many of the documentation manuals, for example, have names like
CMRN70.pdf. Every modern operating system can handle long filenames.
Why can't they name it something like
ChangeManagem
t)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Thursday, July 27, 2006 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management install woes
Similar situation...
I am installing the Incident 7.0 module today. After a few hours I
received this error: "Error Num
Similar situation...
I am installing the Incident 7.0 module today. After a few hours I
received this error: "Error Number: 0x80040707 Description" There was
no description. When I clicked OK I received this error:
<< start of error message >>
An error (-5012 : 0x8000) has occurred whil
I've always thought it was similar to arreload for
Groups.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
"Heider, Stephen"
**
If Approval Server and Assignment Engine are installed
prior to CMDB will that cause problems?
Stephen
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kelly
DeaverSent: Monday, July 24, 2006 8:20 AMTo:
arslist@ARSLIST.ORGSubject: Re: 7.0
**
Kathy,
This won't help you now,
but it may for the future. Create an escalation that runs nightly
which uses runmacro to export the data from User and Groups. Then if
anything like this happens again you could empty the Groups form, import all the
groups, followed by running the ars
**
Jason,
I think this is close to what I am looking
for.
The EXTERNAL() function in the Run If of a filter looks
promising. I could build the qualification string in another
filter that runs prior to the EXTERNAL() filter. This would take care of
the triggering. Next I would need
OT: If it takes 3-30 minutes to complete and is being initiated from a
button, do you receive the process timeout message?
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tarun Kumar SHARMA
Sent: Thursday, July 27,
List,
I plan to create a new help desk system from scratch by the end of the
year. We have ARS 6.3 and HD 5.5. When finished there will be no
HD/ITSM, only ARS. The new help desk will be based on ARS 7.0 and SQL
Server 2005 with a sprinkling of ARS API.Net 7.0, VB.Net 2005 and ASP
2.0.
Because
Mathieu,
You can loop through the string looking for the \ character. The text
after the last one will be the filename.
Another method (which I prefer) is to use your DBMS. Create a function
that separates the filename from the path. Then, anywhere in your
applications you can simply call the
Do you have the Windows Firewall on? I think it's on by default when
you install WinXP.
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, July 25, 2006 1:57 PM
To: arslist@ARSLIST.ORG
Sub
**
Kathy,
I use a stored procedure
to rename CTI's. It's fast and does not trigger workflow. You
just have to locate every form that stores CTI and include it in the stored
procedure. This method works fine for
changing a few CTIs. If you want to revamp your entire CTI structure it
Andrew,
Are you asking how to get the data from the web page into a field on a
Remedy form? If so...
Run Process
javascript:window.F(104).DoSet(env_RemoteUser_Login());
Whereas the 104 number is the field ID on your Remedy form and
env_RemoteUser_Login() is the name of the function in y
**
Mauro,
Our email filter removed the attachment because of the file
extension. Could you resend it with a file extension of
.txt.
Thanks.
Stephen
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mauro
PedoneSent: Tuesday, July 25,
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