Re: Remedy User tool connecting through Windows 2008 R2 Firewall rules

Ok (to all): thanks for the feedback... it's what I expected (it appears to be something in our Firewall configuration). -ivan- -- Ivan Runions 3rd Party Services Support Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 From: Action Request S

Remedy User tool connecting through Windows 2008 R2 Firewall rules

Windows server guy has asked me to explicity ask if other places have run this on Windows 2008 R2 as opposed to Windows 2008 (non R2). ... so... I've just asked. Has anyone done this on Win 2008 R2? -ivan- -- Ivan Runions 3rd Party Services Support Information Technologies Universi

dde.ini export to Excel with CSV vs TAB

Excel: things work fine. I tried a simple change to the dde.ini and put in "Format=CSV" but I just got the entire csv file dumped into the first column. Any advice on how to use CSV instead of TAB in the dde.ini (or other advice on how to make the export run cleaner)? thanks -ivan

Re: ITSM 7 Data Migration Approach (not configuration)

__ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" - Lisa D -- Ivan Runions Information Technologies University of C

Re: keeping Server and Admin tool versions in sync

Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ivan Runions Sent: Thursday, October 30, 2008 2:22 PM To: arslist@ARSLIST.ORG Subject: keeping Server and Admin tool versions in sync As per recommended procedure, it is best to keep the Server and Admin tool vers

keeping Server and Admin tool versions in sync

ewest available). -ivan- -- Ivan Runions Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsporta

Pricing model changed in July 08?

make this new model more affordable). -ivan- -- Ivan Runions Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum S

Re: What does BMC stand for?

for? I've scoured the internet, but to no avail. Thanks, Gary __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ -- Ivan Runions Information Te

Converting database: Oracle to SQL Server

I can use either native export/import or the Migrator tool. However, with the existing database being 26Gb, this is a bit cumbersome. Has anyone worked through this, and have words of advice on how to make steps 1 and 3 manageable? -ivan- -- Ivan Runions Information Technologies Uni

Bringing in multiple Views during Prefetch

other than just witnessing the time it takes to open each view after the prefetch is finished. -ivan- -- Ivan Runions Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 ___ UNSUBSCRIBE

Re: 7.1 Email weirdness

: www.rmsportal.com ARSlist: "Where the Answers Are" html___ -- Ivan Runions Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 ___ UNSUBSCRIBE or access ARSlist Archives at www.a

Incident: Total Time Spent Report

ds" in the "HPD:Help Desk Assignment Log" form, this appears to require a Crystal Report on the Incident form with a sub-report on the "HPD:Help Desk Assignment Log" form. Any advice from those ahead of me on this path? -ivan- -- Ivan Runions Information Technologies Uni

Service Desk 7.0 Holidays

Is there a way to define Company wide holidays in SD 7.0? The documentation shows me how to do this Support-Group by Support-Group, but, well, I'm hoping I can be lazy here. tia -ivan- -- Ivan Runions Information Technologies University of Calgary Calgary Alberta Canada (403) 220

Re: Application licensing question

ev, test, production) and (2) you have a growing user base, esp, when it is difficult to predict the growth of said user base. I also have reservations about the floating license model for development environments, simply due to the fact that purchasing them for a dev/test environment is cost pro

Re: Application licensing question

TECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ivan Runions Sent: Friday, March 30, 2007 12:39 PM To: arslist@ARSLIST.ORG Subject: Application licensing question My question is on site licenses vs server licenses. Th

Application licensing question

Fixed/Float license). The license tool accepts the Incident & Problem Application license as being valid for a site, however my Sales Rep is saying we need to purchase additional development copies for our Test and QA servers. Can I get opinions, or better yet, facts? on this? -ivan- --

upgrading our HelpDesk 4.03 to Service Desk 7.0

you have done anything differently now that it's all done. -ivan- -- Ivan Runions Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 ___ UNSUBSCRIBE or access ARSlist Archiv

Re: use of ' in sql calls

ion list(ARSList) [mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>] On Behalf Of Ivan Runions Sent: Wednesday, February 07, 2007 11:28 AM To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: use of ' in sql calls Situation: We have a field co

Re: use of ' in sql calls

es). Am I missing finding these somewhere? tia -ivan- Ivan Runions wrote: Situation: We have a field containing department names (called UnitName in the sql call below). Some of these names have an apostrophe (') in the name. We have an Active link that does an sql call SELECT MAX(

use of ' in sql calls

obviously, it is mucking up the sql statement. Does anyone have any thoughts/pointers, as a) how to work around this b) whether it's the ARS upgrade or the Oracle 10 client library change) that might be causing this Actually, I only need help with (b) if I can't determine how to do (a).

ARS 7.0.x Bug 7

is is fixed (in a future, as yet, unannounced patch) we need to remove the templates from the Filters that fire off emails. Since I'm unsure of the extent of this bug, our environment info: ARS 7.0.00 patch 2 Win2003 Oracle 9.2 -ivan- -- Ivan Runions Information Technologies University

Re: just upgraded to ARS 7.0, curious behavior questoin

Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ivan Runions Sent: Wednesday, December 06, 2006 9:17 AM To: arslist@ARSLIST.ORG Subject: just upgraded to ARS 7.0, curious behavior questoin We've just upgraded our Test server

just upgraded to ARS 7.0, curious behavior questoin

one point me in the right direction on this? I do need to tweak the User form, but am uncomfortable about deleting fields I don't understand. -ivan- -- Ivan Runions Information Technologies University of Calgary Calgary

Re: ITSM7 notifications

fy filters to use HTML or drop the shortcuts. Wonder why there's one lone localized French notification... :-) -- Ivan Runions Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 ___

Re: OT: Monday Humor

apologizing before anyone ASKS you to do it. So I guess this would qualify as Tuesday editorializing or sermonizing. Are we going to need a Friday humor session at RUG? Susan On 8/15/06, Ivan Runions <[EMAIL PROTECTED]> wrote: Is this inappropriate for the forum: probably yes (

Re: OT: Monday Humor

ttp://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Ivan Runions Infor