Re: Active link not refreshing

A couple of thoughts: 1. Are you using a server group, and possibly the servers are not synching properly? 2. Are you using a preference server that you are being logged into as well, and potentially that server still contains the old active link? Thanks, LisaD Ramey, Anne wrote: > &g

Re: Updating user profile in People form...

In addition to giving Change permission to Public and General Access, do you also have the field flagged as "Allow any User to Submit"? If you want to send me the active link off line, I would be happy to take a look at it as well. lisa.westerfi...@maryville.com Also, Have you logged vinitPatil

Re: Permissions Issues - URGENT HELP NEEDED

ation form. The customized solution is this: You could change the underlying workflow object to assign it to Help Desk instead of the submitting group. Hope that helps, LisaD Muhlethaler, Laurie wrote: > > All ~ we are using (and want to keep) single-tenancy mode but we want > our &g

Re: ITSM 7 Data Migration Approach (not configuration)

I have also used flavors of option #1 4 out of 4 times, successfully. initially, client's thoughts are of course to migrate data into the new version obviously. however, that option has not proven to be cost effective to date, and they ended up being perfectly satisfied with holding it somewhere f

Re: Profile Permissions....

You can create a People Template and assign Permissions, but unfortunately the People Templates in ITSM do not allow you to attach roles in the template. This will get you halfway there. If you have a large amount of People records to create, you may use the data import spreadsheets where you c

ARS 7.0 or 7.1 Compatibility Information Needed

The compatibility tool on the BMC site does not contain information about compatibility with the latest versions of Windows (2008) and SQL (2005). Does anyone know if the matrix is just out of date, or if ARS 7.0 and 7.1 are not compatible with the latest versions? Thank you, LisaD - Lisa D

Application "File, Send, Request" settings

-friendly ID and not the Entry ID? Thanks, LisaD - Lisa W [EMAIL PROTECTED] -- View this message in context: http://www.nabble.com/Application-%22File%2C-Send%2C-Request%22-settings-tp19074070p19074070.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com

Order of notifications issue

We are ITSM V7 When notifications are processed and then logged in the Audit Trail, we are seeing that OLA notifications are being received after Assignment Notifications. Has anyone seen where the order of the notifications are out of synch? It only seems to be when the notifications are sent f

Citrix Install Directory - Where can this be changed?

in advance, LisaD - Lisa W [EMAIL PROTECTED] -- View this message in context: http://www.nabble.com/Citrix-Install-Directory---Where-can-this-be-changed--tp19048894p19048894.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com

Thread Configuration Questions

thread or does each connection start with multiple threads? 5. Do the number of threads stay the same after established for that connection, or do they increase depending on the requests being made to the server? Thanks in advance for any help you can give! -LisaD - Lisa W [EMAIL PROTECTED

Default printer

is configured to substitute letter for A4, the job prints but the formatting is not correct. If the printer cannot substitute (doesn't have that capability or configuration), the job returns a Crystal Reports error and the job hangs in the printer queue. Any ideas? Thanks, LisaD - L

Unable to print anything

We are in a server group environment, and our printing server is the vip address for the server group. There was a point in time that the reports did display on the screen so it seems logical to me that it is environment related. Log files show that the reports are being queried and look like the

SLM - What sets the Required Resolution Date?

I have not found documentation to explain the Estimated Resolution Date or the Requried resolution Date on an incident. I see that the estimated resolution date pulls in the first service target's goal date, and that you can manually put in a required resolution date on creation but that's it. An

Status Reason Definition

Does anyone know what the Status Reason of "Pending - PIR" in the Known Error record means? Thanks, LisaD - Lisa W [EMAIL PROTECTED] -- View this message in context: http://www.nabble.com/Status-Reason-Definition-tp17115355p17115355.html Sent from the ARS (Action Request Syste

Re: Overview Console vs. Incident Management Console

Check your default settings for the consoles in Application Preferences, to see what displays when you access the console. If the default settings are different, you will see different rows. The Application Preferences link is under the General Functions section on the Console views... (but, you

Re: Print Preview

Andy, I've seen this look worse if my printer orientation is set to Portrait instead of Landscape. Also, if you zoom in while you're in Print Preview it should look better too. But, as you found out, it's not exactly what the physical print out will look like. Mayfield, Andy L. wrote: > > No

Re: Track time on how long the ticket was on a group's queue

We had to build this exact same thing for a custom application in the past. We created a form that captured all changes in status by assigned group, which worked like this: Time Capture Record is created on first assignment of ticket and logs Group, Person, Start Date/Time assigned, status, ticket

Re: Approval Mapping Error

Each company must have the Approval Process mapped before mapping approvers, in order to say what the approval stages are. Go to Application Administration Console>Foundation>Approval Process Configuration and map the approval process for the company, and then you can add approvers for each point

Re: "Responded date" field in 'incidents' form of Incident Mgmt 7.0.2

The 'Responded Date' is actually used for SLM. When an incident is recordedd by the HelpDesk and then responded to by the support team, a support person must manually mark that it was responded to and the date will populate. My understanding is that it only auto-populates with the recorded date i

Re: Using "Not Like"

"Using Like Qualifications" The qualification structure should be NOT $GROUPS$ LIKE "%Administrator%". That should work for you. Moore, Christopher Allen wrote: > > Hey Everyone- > > > > We have an OOTB active link we want to make not run for administrators. > It sets fields on TSK to rea