I don't know with your version, but if you give admin rights to the AR
System folder, they should not have any problems with the Remedy User
Tool as a non Admin of their pc.
Just did the same thing here.
-Original Message-
From: Action Request System discussion list(ARSList)
There is a good chance you also have a Thin Client to manage the
communications between the phones and Remedy.
This will have a DDE string that does various things for you
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Randy Simon
Sent: Tuesday, September 02, 2008 1:11 PM
To: arslist@ARSLIST.ORG
Subject: Automated Reports
I run a report each day via macros and escalations.
The report has a name and it overwrites the previous report every day
I run a report each day via macros and escalations.
The report has a name and it overwrites the previous report every day.
Is there a way to have the name of the report end in something like
TIMESTAMP so it does not overwrite the older report?
CSS 5.0
ARS 6.0
SQL 2005
Randy Simon
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Randy Simon
Sent: Thursday, August 28, 2008 6:15 PM
To: arslist@ARSLIST.ORG
Subject: Find issues from days past
I am setting up an escalation to run a report on tickets created the
previous day
I would recommend using an ARTask.
We used to use Macros with screen pops, but ARTask is much cleaner.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Coby West
Sent: Friday, June 13, 2008 12:19 PM
To:
Could you please share those scripts? I am having problems after I
updated my DR server from the Prod DB. Embedded server references are
not something I thought about.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nall,
It can be spelled both ways.
Canceled is the more American way.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, April 10, 2008 10:44 AM
To: arslist@ARSLIST.ORG
Subject: OT: ITSM 7 - Task - Status Reason
And double bonus for making Joins of Joins of Joins of Joins.
Randy
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Tanner, Doug
Sent: Wednesday, March 19, 2008 12:35 PM
To: arslist@ARSLIST.ORG
Subject: Re:
If you are on ARS 6.3 there is a patch for this problem.
We had the same problem, but we are on 6.0 and would need to upgrade to
6.3 and install the patch.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michelle L
Sent:
of this helps, I have lived through before.
Randy Simon
Remedy Admin
Online Resources Corporation
4795 Meadow Wood Lane
Suite 300
Chantilly, VA 20251
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh
problems.
I find it hard to believe this can not be done.
ARS 6.0
CSS 5.1
Win 2000
SQL 2005
Randy Simon
Remedy Admin
Online Resources Corporation
4795 Meadow Wood Lane
Suite 300
Chantilly, VA 20251
performing screen pops within the Remedy user tool from IPCC-E.
Justin Hunter
Lead Technical Specialist - CET
Comcast Cable Communications, Inc
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Randy Simon
Sent: Monday, December 10, 2007 9:40 AM
, but it is not
recommended by MS.
Disabling it works, but it has to be performed on each desktop, lots of
work Doesn't look like a good solution.
Has anyone seen this same problem, and if so, any solution other than
the one mentioned here?
Randy Simon
Remedy Admin
Online Resources Corporation
4795
, short
cuts, enter, etc, but not mouse clicks.
Does anyone know of a way to change the menu value without using mouse
clicks?
ARS 6.0
CSS 5.0
SQL 2005
Randy Simon
Remedy Admin
Online Resources Corporation
4795 Meadow Wood Lane
Suite 300
Chantilly, VA 20251
us know if you were really asking a different
question.
Rick
On 10/17/07, Randy Simon [EMAIL PROTECTED] wrote:
**
Not sure I sent this correctly the first time.
I am having a problem with a changing a menu value with a macro on one
form.
I need to change the default value from Last
I use a BMC approved third party support partner and couldn't be
happier.
They are located in Florida and all of them are very experienced and all
speak English.
Great group of guys to work with!!
From: Action Request System discussion list(ARSList)
When I go to Action/My Searches where can these searches be found?
I received a new PC and saved everything in my Home folder, but I can
not find them.
I did find a file that had them (user_saved.srh) but when I look in
Action/My Searches, I can not see any saved searches.
Randy Simon
I have a Character field on one of the Console forms.
This searches for a unique customer number.
Is there a way I can require at least 2 characters or more be entered
before it searches?
CSS 5.0
ARS 6.01
Win 2000
SQL 2000
Randy Simon
Remedy Admin
Online Resources Corporation
4795
($SearchField$)
2nd AL -
Execute on Button Click (Search button)
RunIF: 'zTmpField' X (where X=your number count)
Action - Message
Error: You must enter X characters in order to search (or something like
that!)
On 3/14/07, Randy Simon [EMAIL PROTECTED] wrote:
**
I have a Character field
I have a field called Submitters Group.
On submit it sets field
Submitters Group=$GROUP$
I think that is what you are looking for.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
Behalf Of Niu, Jason
Sent: Wednesday,
I have mine set to as high as it will go in the Admin tool without any problem.
From time to time need to run a process that needs the MAX. Sometimes I need to
change it at the ar.cfg file.
Please remember why it is there, to prevent endless loops. Caution will be all
you need.
-Original
the filters do not
come into play?
ARS 6.0
CSS 5.0
Win 2000
SQL 2000
Randy Simon
Remedy Admin
Online Resources Corporation
4795 Meadow Wood Lane
Suite 300
Chantilly, VA 20251
www.orcc.com
Nasdaq: ORCC
**
It
simply calls the guide SPRT:Share: Console: Set Dashboard
Fields.
It is
activated via double click, refresh button or menu row
choice.
ThatAL guide has 15 active links.
-Original Message-From: Action Request System
discussion list(ARSList) [mailto:[EMAIL
the search
view. We would like the new issue form to close after saving and presenting the
saved form.
How do I get rid of the new form at this point?
ARS 6.0
CSS 5.0
Win 2000
SQL 2000
Randy Simon
Remedy Admin
Online Resources Corporation
4795 Meadow Wood Lane
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