I believe the ITIL process says something about verifying with the
customer that everything is resolved before closing it. That way if there
are still issues, it can be put back into in progress status and continued
to be worked.
From:
Jase Brandon
To:
arslist@ARSLIST.ORG
Date:
01/20/2010 0
orefreshing field 1020 (results list) DOES refresh the current entry,
just like hitting F5 would in the native client.
From: Action Request System discussion list(ARSList) [
mailto:arsl...@arslist.org] On Behalf Of SUBSCRIBE arslist Melissa
Sent: Thursday, September 24, 2009 7:32 AM
To: arsl
Doing this would only refresh the table, not the record on the form (or
the form itself).
This sounds very similar to writing code for the F5 function. I have an
RFE open with BMC to make it possible to code for the F5 refresh (instead
of having to have the user hit F5), but it's about to be r
We toyed with the idea for a short time until we realized there would have
to be a lot of customziations. OOTB you can already tie Op Cats to
Service Types. This was one of the things we would have to customize to
add the new service types.
From:
"Foy, Nathan"
To:
arslist@ARSLIST.ORG
Dat
Does your user have a default group set up?
From:
Shane Buchholz
To:
arslist@ARSLIST.ORG
Date:
09/02/2009 01:47 PM
Subject:
Re: ITSM 7 Incident Templates
Sent by:
"Action Request System discussion list(ARSList)"
**
I am creating templates from the App Admin Console. My test users have
s that help any?
Lyle
From: Action Request System discussion list(ARSList) [
mailto:arsl...@arslist.org] On Behalf Of SUBSCRIBE arslist Melissa
Sent: Tuesday, September 01, 2009 4:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Creating multiple work info entries when creating an incident
** Thanks
g] On Behalf Of SUBSCRIBE arslist Melissa
Sent: Tuesday, September 01, 2009 8:55 AM
To: arslist@ARSLIST.ORG
Subject: Creating multiple work info entries when creating an incident
** Is there a way to create multiple work info entries when an incident is
created? (ITSM 7.02 ARS 7.1)
Thanks!
Me
Is there a way to create multiple work info entries when an incident is
created? (ITSM 7.02 ARS 7.1)
Thanks!
Melissa
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I'm hoping someone can help me out with some research I'm starting. We
are looking into how best to architect our reporting and archiving needs.
I'm trying to get a feel for what other organizations do for these two
processes. Separate databases? Out of the box reporting? Analytics?
Separat
2009 03:39 PM
> Please respond to
> arsl...@arslist.org
>
> To
> arsl...@arslist.org
> cc
>
> Subject
> Re: Archiving and reporting/searching?
>
> How about a join form between the live data and the archived data?
> Perform all searches and reports against that
n the live data and the archived data?
Perform all searches and reports against that.
James
On Jun 9, 3:32 pm, SUBSCRIBE arslist Melissa
wrote:
> We are starting to look into how to handle archiving and are running
into
> road blocks with how to be able to search/report on all the data, but
We are starting to look into how to handle archiving and are running into
road blocks with how to be able to search/report on all the data, but
still archive old data. What are other organizations doing? Does anyone
have any white papers or such they can share? We are using ARS 7.1.
TIA!
Mel
by workflow?
Julie
SUBSCRIBE arslist Melissa
Sent by: "Action Request System discussion list(ARSList)"
05/22/2009 10:11 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Print button, Incident, mid-tier - no out-of-box functionality?
**
I created a
I created a Remedy report and changed the workflow to call that report
instead of the crystal report when it's being run from the web. That way
the client will still print the crystal report and the web willl be able
to print something.
Julie L Kanakanui JLKANAKA
Sent by: "Action Request
We do this as a customization. Added Start Pending, Stop Pending and
Total Pending time to HPD:Help Desk and the appropriate active links to
caluclate these values.
Jon Gee
Sent by: "Action Request System discussion list(ARSList)"
02/04/2009 08:18 AM
Please respond to
arslist@ARSLIST.OR
I'm trying to connect a form in ARS 7.01 to data in ARS 6 which is located
in a different database. I was able to create a view form to do this, but
none of my field definitions are as they were in the past. Everything is
an integer (like Priority, Case Type, and most importantly the date
fie
Has anyone seen the error "Parameter is Incorrect" when trying to save an
attachment to the work info entry? I have seen this in version 6 and it
just went away. Now I have another user getting this error. He's using
7.01 patch 4 client. It works correctly on the web, just not on the
client
Has anyone implemented a customization to require a work info entry to be
created when an incident is updated? We have a process that is working,
but it is starting to create other problems. I'm curious to see how
others handle this situation.
ARS 7.01 patch 5, ITSM 7.0.2
Thanks!
Melissa
__
ame it back. There's some trickery involved
-- I haven't gotten it down yet, still more hit or miss. :-)
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
262.703.5911 (phone)
[EMAIL PROTECTED]
www.Kohls.com
list@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Web service not updating WSDL?
Flush the mid-tier cache.
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
262.703.5911 (phone)
[EMAIL PROTECTED]
www.Kohl
I'm trying to remove field mappings from a web service, but it's not
showing them being removed from the WSDL. Any idea how I can get the
unmapped fields to be removed?
ARS 7.01
Thanks!
Melissa
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if isnull({HPD_Help_Desk_Work_Info.Last_Resolved_Date}) then "N/A"
else cstr({HPD_Help_Desk_Work_Info.Last_Resolved_Date})
This works for me. I added the cstr to the else statement.
Steven Iocco <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
10/09/2008 07:18
Can you try the is null function?
if isnull({HPD_HelpDesk.LastResolveDate}) then "N/A'
else {HPD_Help_Desk.Last Resolved Date}
Steven Iocco <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
10/09/2008 07:06 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@A
How can I change the settings on AR Server (7.01) to display all times in
Eastern time regardless of where the user is located?
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Is there an easy way to get a list of all the objects that have changes
after a patch or an upgrade?
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I'm getting several user on our web client that are getting "Caught
Exception 't.LoadResultList' is null or not an object" when they go to the
incident mgmt console. Has anyone seen this before? I cannot recreate it
on my machine.
ARS 7.01 patch 5
MidTier 7.01 patch 5
_
nto
the Admin tool and under Server Information, go to the Advanced tab and
change the Email Notifications Web Path?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Melissa
Sent: Wednesday, July 16, 2008 1:46 PM
To: arslist@ARSLIST.ORG
Su
ubject
Re: Wrong AR server in email link
**
do a search in the archives a few weeks ago on this subject
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Melissa
Sent: Wednesday, July 16, 2008 12:46 PM
To: arslist@ARSLIST.ORG
S
We have two servers (both version 7.0.1 patch 5 on windows VMs) set up in
a server group. When email notifications are sent out, the AR Server part
of the link has the server group alias and the domain. There are two
domains possible for our servers. We added the Domain-Name paramter to
the
In our dev environment, we have the aremail service turned off and set to
disabled so it will not start unless we want it to.
Phil Murnane <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
06/18/2008 01:14 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@AR
Thanks Tony! I wish I had this slideshow earlier! ;)
We have load balancing running on top of 2 ARS server sharing one
database. We us BipIP for our load balancing.
Tony Worthington <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
05/29/2008 01:05 PM
Please
Joe - Can you share how are you did the PeopleSoft integration? We are
working on that here too. Is your PeopleSoft in Oracle or SQL?
Joe DeSouza <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
05/14/2008 03:47 PM
Please respond to
arslist@ARSLIST.ORG
To
a
We are having issues trying to create the cert7.db so that we can use LDAP
SSL. Does anyone have a good step by step document on how this should be
done?
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Pla
Can someone tell me the issues with changing Oracle and Remedy to be case
insensitive? I have seen many posts in the past about performance hits
and not being able to use "LIKE" searches, but do those things still
apply?
ARS 7.01
ITSM 7.02
Oracle 10g
Thanks!
Melissa
_
Does anyone know if Remedy 7.x supports two factor authentication? Is
anyone currently using this method to log into Remedy?
Thanks!
Melissa
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Other than Manager User Licenses in the admin tool, is there an easier way
to get the users that are currently connected to be able to do reporting
from?
Thanks!
Melissa
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We are trying to attach documents to the work info for an incident, but we
are getting "Parameter is Incorrect" error when the file is located in the
"My Documents" folder. In our environment, My Documents is mapped to a
network drive. I can attach from any other network drive.
We are using R
Yes, we have run into this same issue. I believe we had to hide (or
remove I can't remember which) the tabs that we weren't using (like
Financial). We have the RKM tab, SLM and a new Vendor tab that we are
using and it can only be 12.
"Lammey, Peter A." <[EMAIL PROTECTED]>
Sent by: "Acti
How can I set up multiple hosts in Area Ldap configuration? We are using
ARS 7.01
Thanks!
Melissa
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lected the field
you need and look up the name
7. DON'T Save the form, exit and close without saving
8. Go back into the form and follow steps 1 and 2 and then
push over only the field name that you've identified from step 6
Hope that helps.
Ben Cantatore
R
This may be a silly question, but how can I find a field by the ID number
if it's not in the view? Looking for a field on HPD:HelpDesk by the Field
ID and it's not in the FindID drop down.
Thanks!
Melissa
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Is there an easy way to stop the average user from editing an incident
once the incident status is closed?
ARS 7.01
ITSM 7.02
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There is a function on the left navigation bar that says to Remove Support
Staff (or something like that). It will change it back to no.
Veeral Oza <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
02/19/2008 04:21 PM
Please respond to
arslist@ARSLIST.ORG
To
your User client on Citrix if you
are noticing this error from Citrix?
Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Melissa
Sent: Tu
Has anyone seen "Parameter is Incorrect" when trying to add an attachment
to work info? I have had several users on and off complaining of this
error. We are using ARS 7.02 and ITSM 7.02.
Thanks!
Melissa
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ems Division
University of North Carolina Wilmington
(910) 962-7177
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Melissa
Sent: Friday, February 08, 2008 3:07 PM
To: arslist@ARSLIST.ORG
Subject: Work Info being deleted
**
Has any
Yes, I have done this and it worked great.
Timothy Powell <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
02/11/2008 09:03 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Changing System Default Notification method
Has anybod
& Development
Information Technology Systems Division
University of North Carolina Wilmington
(910) 962-7177
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Melissa
Sent: Friday, February 08, 2008 3:07 PM
To: arslist@ARSLIST.ORG
Su
Has anyone had an issue with Work Info entries being deleted (or somehow
no longer being attached to Incidents)? Several users have commented
about entries disappering.
ARS and ITSM 7.0.2
Thanks!
Melissa
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Is anyone having issue with version 7 of the user tool where when you
print from the report viewer it is defaulting to paper size = A4 and tray
1?
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Platinum Sp
Saving everything is VERY slow for us, not just active links. It's like
it takes the tool forever to respond after the save is complete.
Don't have an answer, but you aren't the only one.
"Marino, Melanie A" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
01
Anyone seen this error before? Many users are searching the HPD:Help Desk
(ITSM7) and are getting this error.
"Caught exception:'t.LoadResultsList'
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Platinum
Any ideas on how to make this use the incident number instead of the
request id?
Also, any idea on how to make the user tool link be attached to the email
that comes out of the email system for an incident?
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01:55 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: URL to a specific incident record
** You either need to do a search or as stated previously use the request
ID to populate the eid and this will work.
-Original Message-----
From: SUBSCRIBE arslist Meli
Something like this should work:
http:///ars/form//?eid=
On Jan 26, 2008 2:29 PM, SUBSCRIBE arslist Melissa
<[EMAIL PROTECTED]> wrote:
> **
> Does anyone have the code to create a URL to a specific incident on the
> HPD:Help Desk form? I need this for 7.0.
>
> Than
Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Frank Caruso
Sent: Saturday, January 26, 2008 4:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: URL to a specific incident record
Something like this should work:
http:///ars/form//?eid=
On Jan 26, 2008 2:29 PM, S
Does anyone have the code to create a URL to a specific incident on the
HPD:Help Desk form? I need this for 7.0.
Thanks!!
Melissa
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That's true. If you set them to User, each user can turn them on or off.
Or if you disable all the notifications that you don't want, that will
work too. We have turned off almost all notifications from within the
system.
Rick Cook <[EMAIL PROTECTED]>
Sent by: "Action Request System disc
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