BMC has opened a defect for this very issue.
Thanks!
.: Mike T :.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, November 14, 2013 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Modify All and 'Service*+' field on
PM
To: arslist@ARSLIST.ORG
Subject: Re: Modify All and 'Service*+' field on HPD:Help Desk
**
Thanks Mark, Tauf and Mike - Mike - you wouldn't happen to have that defect
number handy would you? :-)
On Thu, Nov 14, 2013 at 5:05 PM, Tomasiewicz, Mike (Information Technology)
mike.tomasiew
Personally I'd never suggest putting a firewall between the apps and databases.
You are just asking for trouble (and latency). That being said, you may ask
the security team to review the rule-base and see if they would be willing to
place the rules governing your data flows towards the top
I'd like to interject that everyone's mileage may vary when engaging support
resources. I also believe that support is doing a much better job than they
have in the past. That being said, I do not vouch for every person manning the
desk, only my interactions.
.: Mike T :.
From: Action
We are a cloud-based customer as well. We have access to DEV and do all of our
development work in that landscape. We then submit an RFC (Request for Change)
to the Remedy On Demand CAB to review/sign off on the change and migrate it
through the remaining landscapes based on an agreed upon
I'm hitching up the Airstream even as I type this.
.: Mike T :.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, September 18, 2013 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13: Reduced room rate is almost gone
We created an application assignment rule for Incident Owner which defaults
all tickets to our Service Desk. This prevents those tickets from displaying
in the originators queue after they have been transferred. It also provides
our service desk with access and views to all of the incidents.
Kathy,
Is there a reason not to use the normalization engine from within the CMDB and
leave the ADDM out-of-the-box categorizations alone?
You may box yourself into a corner regarding pattern updates and ADDM upgrades
if you alter the existing TPLs.
.: Mike T :.
From: Action Request System
Subject: Re: OnDemand VPN connections
On 9/3/13, Tomasiewicz, Mike (Information Technology)
mike.tomasiew...@conagrafoods.com wrote:
I should have been more specific. We have an always-on VPN B2B
connection with the BMC datacenters for our Remedy OnDemand instances.
We decided to have our
I should have been more specific. We have an always-on VPN B2B connection with
the BMC datacenters for our Remedy OnDemand instances.
We decided to have our inbound mail hosted by BMC which alleviated some of our
MAPI challenges with our existing Exchange environment.
.: Mike T :.
Try this ... straight from the smartest gal I've ever met at BMC. :-)
1) increase the escalation threads to 8 minimum / 8 maximum
2) configure the SLM:EventSchedule:TAD_PollingEscalation to run in a separate
escalation pool (either Pool 7) and modify it to run every minute rather than
the
Lisa, we use IPSEC VPN with Remedy On Demand and it works great. Do you have
any specific questions you need answered?
.: Mike T :.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Singh
Sent: Wednesday, August 28,
When you set up the reconciliation jobs you can adjust the weight of the
attributes that exist so that, for example, one dataset provides the name and
the other provides the IP address. The key is to set up each dataset so that
the attribute that makes them common exists in both datasets.
I would try to debug the recon job itself.
From the CMDB:Console (The old console) open the Reconciliation Manager tab,
then open settings and set the Logging Level to Debug.
Run the job and the log will show you every rule, substitution, and action it
took against each CI from the sandbox.
Rose,
We are an OnDemand customer as well. There is no configuration that I can
find. Collisions are based on the inclusion of CIs related to the change
request. Workflow within the module checks for CI collisions according to
Scheduled Start and End Dates and changes the color of the link
We've seen some interesting issues regarding the AR System User Preference
form when the case of the username does not match. In all cases, once I delete
that record, the preference form is recreated in upper case and the users
account functions normally.
.: Mike T :.
From: Action Request
Correction ... Login ID ... as Carl said previously.
.: Mike T :.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Monday, December 10, 2012 4:32 PM
To: arslist@ARSLIST.ORG
Subject: AR System Searches Preference Error
**
Good
You may also want to try converting the file using the dos2unix command from
within Linux.
.: Mike T :.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis
Sent: Sunday, December 02, 2012 7:13 PM
To:
Leonard,
The code used within ADDM for network discovery is based on the devices MIB
tables. Not all MIBs for all devices are configured. This explains why ADDM
knows it is a Cisco device (based on the MIB discovery) but not the details.
Every month things get better and better with each
Hello,
Looking for some assistance. Remedy 7.6.04- IBRSD integration.
I'm trying to push the Service+ field through the workflow to match business
rules we've put in place.
I've created overlays for the INT:STAGING form, overlayed the view form,
created a new field, updated the push in the
Thanks! I’ll give that a shot.
.: Mike T :.
From: patchsk [mailto:vamsi...@gmail.com]
Sent: Wednesday, October 31, 2012 2:51 PM
To: arsl...@googlegroups.com
Cc: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG; Tomasiewicz, Mike (Information
Technology)
Subject: Re: IBRSD Modification
I think you
Please keep the tradition alive.
.: Mike T :.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Seiler
Sent: Wednesday, October 24, 2012 9:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Bring back the ARSList MVP for 2013
** Yes!
please.
On Wed,
Kathy,
We set all of our RE log files to info unless we are troubleshooting a specific
issue.
Mike
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Thursday, October 11, 2012 4:07 PM
To: arslist@ARSLIST.ORG
Subject: Merge
Roger,
Are you limiting returned results from your users, and denying unqualified
searches?
.: Mike T :.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger
Sent: Monday, August 13, 2012 10:37 AM
To: arslist@ARSLIST.ORG
Subject: OT:
We have had success with the Data Wizard and seen no adverse effects when
renaming Support Groups.
.: Mike T :.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, June 06, 2012 10:21 AM
We hid the button.
.: Mike T :.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron
Sent: Thursday, March 22, 2012 4:35 PM
To: arslist@ARSLIST.ORG
Subject: Limiting who can add users
**
In the OOTB ITSM application, when an end user is
I am glad it worked! Use the SyncUI utility to make the field available in the
ITSM Suite, then use DeveloperStudio to unhide the new field and place it where
you need it. I'd do it this way to ensure that you allow the system to do
anything it might need in order to sync everything up.
Good
Hello ... we had a similar issue trying to add an attribute to the
BMC_ComputerSystem class and it took a BMC support intervention to resolve.
Somehow we did it wrong :| ... oh, now I remember ... we used the Atrium Core
Console ;-)
You cannot edit the AST: for directly ... the attribute
(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Tomasiewicz, Mike (Information
Technology)
Sent: Friday, July 09, 2010 1:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010
**
Too late for us, unfortunately ... my DEV server is a WRECK!
.:Mike:.
From: Action
Too late for us, unfortunately ... my DEV server is a WRECK!
.:Mike:.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Friday, July 09, 2010 12:13 PM
To: arslist@ARSLIST.ORG
Subject: AR System 7.5.00 Patch 005 and 7.1.00 Patch
Been there ... done that! When I called BMC they were very helpful in
resolving the problem. The fix is to obtain a known-good .xml of the
BMC_BaseElement class definition and, using the cmdbdriver utility, import the
class to repair the damage.
Do you have another instance running where you
Kathy,
Yes. Talk to your Unix admins and ensure that the account set up in discovery
has the necessary rights and path variables set up in order to run the commands
on the Unix servers to gather the information.
.:Mike:.
From: Action Request System discussion list(ARSList)
Bingo!! Ran into this one last week. The user account must have a default
group setup or the templates will be a no-show!
.:Mike:.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of SUBSCRIBE arslist Melissa
Sent: Wednesday, September 02, 2009 1:50
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