Bill, based on your questions below, I cannot determine which "solutions
database" you're using (Out of the Box, RKM, something else).
You mention the "resolution tab", which I assume is akin to the
Knowledgebase tab on the ITSM6 HPD:HelpDesk form after installing RKM.
>>My questions:
>>Are you
Pedro,
The first line in the error message you received from Java:
Cannot load JDBC driver class
'com.microsoft.jdbc.sqlserver.SQLServerDriver
This is the root cause of your problem, which is causing the rest of the error
messages.
What database server are you using? MS SQL, Oracle, etc? The
Dear List (David Easter are you listening),
I'd like to know how many of you out there have a size limit on a field
named "Details" and/or "Description"? What is the "best practice" for a
size limit on the "Details" field? In my mind, this field should be a
0-length (unlimited) field suc
I'm pretty sure the "best practice" is to place these items under the
Computer System CI as you initially suggested. You can use CTI on the
form itself to weed them out from Workstations, laptops, and the like.
We initially created new classes under BMC:System, as you suggested in
your 3rd option
These are some of the reasons we opt to eliminate all OOTB diary fields
and rarely ever add new ones. Diary functionality can be attained by
creating another background form to store text, etc. Then replace the
diary field with a table field pointing to the backend form with an
appropriate qualif
ilto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.
Sent: Monday, October 22, 2007 2:18 PM
To: arslist@ARSLIST.ORG
Subject: Help with redirection which does not break RKM
**
Listers,
I've identified that performing a redirection in Tomcat breaks a
speci
Listers,
I've identified that performing a redirection in Tomcat breaks a
specific Remedy Knowledge Management function. We have a requirement to
allow an end user to enter the following:
https:// as a URL and be redirected to
https:///arsys/home. This is more or less a convenience
requir
You have installed/registered the Help Desk Fixed License to your
ARServer, but have you assigned a Help Desk Fixed license to your user,
in this case Demo?
If memory serves me, the Demo user is the only user on the system after
the initial install and is an administrator with a AR System fixed
How are you allowing the user to open form B from the table field on
form A? Do you have drill down enabled?
What I might recommend is disabling drill down and creating an Active
link which fires on double click of the table row and that active link
performs an open window action (dialog) to d
Den,
Most environments I've been involved with have the Remedy Application
server and associated Database server on separate physical boxes on the
corporate (private) LAN behind a firewall. The MidTier is installed on
yet another physical box on a DMZ drop with exposure to the Internet (on
the ot
Rabi,
If you open up IIS manager and select "Default Site" under Web Sites,
you will notice a file: iisstart.htm in the pane at the right.
This is the page that will be pulled up when a user navigates to
http://
Right-click on iisstart.htm and select Properties from the context menu.
Select the
List,
I'm really perplexed on this one.
First, some background information:
On our production web server, users reported that they could not attach
(embed) images into new RKM KB articles nor could they view any images
attached to existing articles. This seemed to happen "all of the
Even better, Google search for Open Office Portable.
The entire Open Office suite ("word", "excel", "powerpoint", "access")
can be installed to a flash drive. Now you have a free office suite
that can travel with you without the need to install anything on the
actual computer. It comes in han
I could see an unlicensed server using e-mail approach the 2000 record
limit on the e-mail form fairly easily.
I suppose you could delete old records? I guess that begs refinement of
the max record limit on an unlicensed Remedy install.
Is it 2000 records at any given time, or 2000 records for t
Well, I KNEW it was a password problem when I loaded the SQL 2005 tools
on the application server and could connect to the SQL Server as the SQL
login in question (the one Remedy is using). Further, I have a little
Java utility I wrote making use of the SQL 2005 JDBC driver and could
login as that
then the connection is probably using
AR#ADMIN#. Try logging into the database with that id and password
through another process.
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.
Sent: Tuesday, Octobe
b-password: xse34%43
This is the line that defines the password to connect to the database.
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.
Sent: Tuesday, October 02, 2007 12:24 PM
To: arslist@ARSLIST.O
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.
Sent: Tuesday, October 02, 2007 5:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARServer fails to connect to new database server
Yes, the SQL logs show:
"
Yes, the SQL logs show:
"Login failed for user 'mscBase'. [CLIENT: ]
where mscBase is the SQL login being used for this AR Server instance.
This is where I came to question the password. I can reset the password
for the mscBase SQL login all day long. But I don't know what password
Remedy is t
Thanks Norm, however we're not using that account (ARAdmin) to connect
to SQL anymore.
What we really have is three separate Remedy environments (Development,
Test, "Pseudo-Production") in our development environment, all sharing
the same database server with individual Remedy databases. For each
ction Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.
Sent: Monday, October 01, 2007 5:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARServer fails to connect to new database server
Yes, the db owner is the appropriate account (the same name annotated i
Yes, the db owner is the appropriate account (the same name annotated in
the logs where AR Server states that it cannot connect to the database
as this individual).
I'm curious as to whether or not the problem is the result of connecting
to a new SQL 2005 server whereas our old method was connecti
List,
Once upon a time ago...
We had an ARSystem v 7.01 Server (with ITSM 6 apps) running against an
MSSQL 2000 database server (all boxes are Windows 2003 Server Standard).
This all worked just fine. We then upgraded our SQL to MSSQL 2005.
Again, all works just fine.
Now we need to mo
I'm currently involved in a project replacing an existing Magic-based
system to a new Remedy System (ARSystem v7 ITESM v6). The data
migration is NOT trivial. Of course, our customer doesn't have very
good data in their Magic system to begin with (e.g. an e-mail address in
a first name field, etc
ntent="0;URL=http://localhost/arsys/home";>
>
> In my case I changed the default ports to 80 and 443(SSL) so
> no need for clients to put in port numbers. Port 80 in our
> case also redirects to SSL 443 by default so the system is
> always using SSL encryption.
>
>
ppet shown here, it works just as good.
http://wiki.apache.org/tomcat/HowTo#head-e82228c43a0ce77f71ebe64fc99ced3
3c9506ffe
At any rate, it's a starting place. Your mileage will vary...
==Mac
On 9/27/07, Watson, Benjamin A. <[EMAIL PROTECTED]> wrote:
> **
>
>
>
> List,
&
List,
Recently, we've been toying around with MidTier 7.1 & RKM under Tomcat
standalone. So far, so good. However, we do have one issue to address
before calling this a complete success in replicating our current
environment.
Under our current environment (IIS/ServletExec), we perform a r
I use Outlook 2003 here as well and make use of rules, not by choice,
but because it is what we have to use at work.
If I had my preference, I'd like a GMail type interface, as the
searching capability puts Outlook's to shame, and it is very easy to
group e-mails into conversations by subject.
--
e ServletExec manually?
Craig Carter
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.
Sent: Thursday, September 20, 2007 6:20 AM
To: arslist@ARSLIST.ORG
Subject: Remedy KM underTomcat
**
L
I can't help but agree with Norm 100% on this one. There have been too
many instances in the past where I've been talking with other developers
and/or clients on non-Remedy related projects where the conversation
drifted onto a topic where we could use some sort of tool to help us
out.
In many ca
a spokesperson, liaison or public relations representative for
BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.
Sent: Thursday, September 20, 2007 6:20 AM
To: arslist@ARSLIST.OR
List,
For grins, we're testing Remedy MidTier 7.1 as we've been told by BMC
support that it is the fastest (most efficient) version to date. Up to
this point, all of our MidTier installations have been as follows:
* Windows Server 2003 Standard
* IIS6
* MidTier
* Se
time. I really appreciate the
education, and I have asked Support for the updated RKM war file. I'll let you
all know how it turns out.
You did say that restarting the web server provides a short term fix, and that
the new war file is the long term fix, right?
Rick
On 9/18/07, Watson,
Rick,
I can only assume you're experiencing the fun that is Remedy Knowledge
Management 7.x.
This particular issue is a tough one, not conceptually, but a tough one to get
the RKM team to fix. I ranted to them until I was blue in the face about the
nature of the problem, and even cited webs
I second the nomination for Carrie Rodrieguez. She always exudes that
"I'm never going to give up until this is resolved" attitude.
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Howard Richter
Sent: Monday, September 17, 2007 2:22 PM
To: arsli
We have something like that.
When a user submits a report to be processed, we have a read-only
(modal) dialog which appears. Using active links that run on refresh,
we update a series of flat buttons to give the appearance of a "progress
bar" which moves back and forth. These active links als
I take it that those RSPs with read licenses can only watch handshakes or
initiate their own and cannot participates in handshakes started by others.
From: [EMAIL PROTECTED] on behalf of Phil Murnane
Sent: Fri 8/24/2007 1:19 PM
To: arslist@ARSLIST.ORG
Subject: Re
I'm putting in a call to help from the list for anyone out there using
Remedy Knowledge Management via the MidTier on a web server which is set
to require client certificates.
I can think of only one other ARSLister at the moment (Mr. Tony
Worthington) who uses RKM at all.
My RKM installati
>From what I understand about the prefetch, whose documentation is seriously
>lacking, the prefetch users permissions need to be pretty specific.
What we did was create several users covering various common roles (e.g. Help
Desk staff, Common user, Admin, Assets, etc.). We prefixed these use
Dear list,
I'm looking for some instructions (or just a simple sequence of events)
that will allow me to import and reconcile assets into the CMDB in our
ITSM installation.
First, details about our environment:
ARS 7.0.1
ITSM 6.0 (Asset, HPD, CHG)
CMDB 1.1
Assume I've got a clean
It might be easier, albeit a little more work, to write a program (VB,
C, C++, Batch file, Shell Script, etc.) which accepts a network path as
an argument. The program could be "installed" to the application server
and then launched via an AL or Filter, which could pass along the
network path to b
Greetings List,
Previously, I had MidTier 7 and RKM working under HTTPS (port 443) under IIS6
on Windows Server 2003 using ServletExec as my jsp engine.
Well, we ran into some odd RKM behaviour and, have since rebuilt the server.
When running the MidTier installer this time (7.1.01), we noti
List,
We're testing out-of-the-box reports for assets and are getting errors
from Crystal regarding the qualification.
The particular reports are selected and run from SHR:Reporting
(typically accessed by end users via the Reports link off of the
Support/Management Consoles).
Nearly all
Axton,
Wanna stand up a Bugzilla portal off of your ARSWiki?
I'd be glad to submit a list of RKM related bugs that I've uncovered and fixed.
Ben
From: [EMAIL PROTECTED] on behalf of Carey Matthew Black
Sent: Fri 3/9/2007 10:31 AM
To: arslist@ARSLIST.ORG
Subj
We've been playing around with the prefetch as well here with Mid-Tier 7.0.01.
We're setup with the IIS6/ServletExec combination. So far, I've seen no
apparent usefullness to this utility. I suspect it isn't working. I would
suspect that the application server would get hit upon an IIS resta
on guides.
All is well now.
Ben
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Thursday, February 01, 2007 10:43 AM
To: Watson, Benjamin A.
Cc: arslist@ARSLIST.ORG
Subject: Re: Remedy Knowledge Management 7.1 authentication fails in DMZ
I would think that yo
Hello List,
This message is aimed at anyone currently using Remedy Knowledge
Management (RKM) --> Tony, Chris???.
We've recently moved our baseline (e.g. operational) Webserver to the
DMZ. We opened a couple holes in the firewall to allow the Webserver to
communicate with the Remedy App s
Amen!
You're preaching to the chior brother.
Ben
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Tony Worthington
Sent: Tuesday, January 30, 2007 9:21 AM
To: arslist@ARSLIST.ORG
Subject: OT: (ISS, 3-Medium) SupID:XX (rant)
I love these ticke
Since this is the most recent Support Site issue thread, I thought I'd
add to it (and rant a little).
1. If you're only allowed to access the support site from a single
IP at any given time, then the fact that I logout from 1 machine should
release the connection allowing me to log in from
**
Hello List,
Has anyone Integrated BMC Knowledge Management with ITSM6
Apps (specifically Remedy Requester and Help Desk)?
If so, have you imported “canned” knowledge
packs from RightAnswers, Inc.?
I’ve followed the instructions outlined in the guide
provided by BMC entitled:
If it were me, I'd probably write a small program in (perhaps) Visual Basic.
Allow the program to accept command line arguments (e.g. the path to the
Excel file and other arguments to influence the behavior of the program).
The program can programmatically open the Excel file, read data from the
s
Title: Re: SSO via user tool
**
Carolyn,
Please contact me off list at:
[EMAIL PROTECTED]
From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wixson Carolyn L PSNS
Sent: Thursday, August 31, 2006
3:32 PM
To: arslist@ARSLIST.ORG
**
Branching off on this topic slightly…
Does anyone know why merely selecting a
different view in the Admin tool often “changes” something on the
form such that when you close it again, ensuring you’ve actually made 0
changes, it prompts you if you want to save?
I find that quite a
I believe it is the $OPERATION$ keyword.
$OPERATION$ = CREATE can be used to detect if form is in New mode
$OPERATION$ = QUERY can be used to detect if form is in Search mode.
HTH
Ben
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Be
Title: Re: SSO via user tool
**
I tend to agree with Scott in that a majority of the
solutions I found were "glorified password managers" that would essentially
store/encrypt user passwords locally. The user could then associate a
stored password to an application and, upon launching the app
BerubeDB
Jabber: [EMAIL PROTECTED]
MSN Messenger: [EMAIL PROTECTED]
Yahoo! Messenger:
derekberubeOn Jul 25, 2006,
at 3:09 PM, Watson Benjamin A Contr AFWA/XOO wrote: ** Greetings
List, System information for starters: Database: MS SQL Server 2000 SP4 on Windo
Got your post.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michelle
Sent: Wednesday, July 26, 2006 3:44 PM
To: arslist@ARSLIST.ORG
Subject: Is the list Up?
It just might be a slow day, but I haven't seen a posting online o
**
Greetings
List,
System information
for starters:
Database: MS SQL
Server 2000 SP4 on Windows Server 2003
Application: Remedy
6.3 on Windows Server 2003
Web: MidTier 6.3 on
Windows Server 2003 with IIS6 and Servlet Exec.
Now, onto the
"problem".
I've gleemed from
the list that t
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