Hello All,
I've been banging my head on the keyboard for the last few hours and was
hoping someone had already dealt with this.
We are on 7.6.04 SP2 and I need to add a 'Work Info Type' to the Incident
form of First Call Resolution.
I've ensured the form/view for HPD:HelpDesk and HPD:Worklog are
ARX data export - change the value and re-import.
I've done this before and it's worked well.
Also - try copy to new function on WUT. Sometimes copy to new will make
that field read-write. That's worked for me on status reasons.
Regards,
Andrew Goodall
Software Engineer 2 |
Jase,
Had same problem on earlier version where I had to change the field 'Selection
Code' to read-write. It was 7.6.0 something.
~
Terje
Sent from my iPhone
On 18 Apr 2012, at 18:40, Jase Brandon jasebran...@gmail.com wrote:
'Selection Code'
Hi JaseMaybe try edit|copy to new from a similar record?
Tks!
Juan
Date: Wed, 18 Apr 2012 13:40:29 -0400
From: jasebran...@gmail.com
Subject: 7.6.04 SP2 - How to add a Work Info Type to the Incident form
To: arslist@ARSLIST.ORG
**
Hello All,
I've been banging my head on the keyboard for the
I had to do this a few weeks back. I believe I had to just let the
'Selection Code' be generated by the system and then put whatever value it
creates into my form fields.
R
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Juan Carlos
Hi Jase,
There is an active link that should set it to read/write on Query or Create:
SYS:SHR:Initialize_200
I would check that active link.
Greg
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla
Sent: Wednesday, April 18, 2012 1:35
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