7.6.04 SP2 - How to add a Work Info Type to the Incident form

2012-04-18 Thread Jase Brandon
Hello All, I've been banging my head on the keyboard for the last few hours and was hoping someone had already dealt with this. We are on 7.6.04 SP2 and I need to add a 'Work Info Type' to the Incident form of First Call Resolution. I've ensured the form/view for HPD:HelpDesk and HPD:Worklog are

Re: 7.6.04 SP2 - How to add a Work Info Type to the Incident form

2012-04-18 Thread Goodall, Andrew C
ARX data export - change the value and re-import. I've done this before and it's worked well. Also - try copy to new function on WUT. Sometimes copy to new will make that field read-write. That's worked for me on status reasons. Regards, Andrew Goodall Software Engineer 2 |

Re: 7.6.04 SP2 - How to add a Work Info Type to the Incident form

2012-04-18 Thread Terje Moglestue
Jase, Had same problem on earlier version where I had to change the field 'Selection Code' to read-write. It was 7.6.0 something. ~ Terje Sent from my iPhone On 18 Apr 2012, at 18:40, Jase Brandon jasebran...@gmail.com wrote: 'Selection Code'

Re: 7.6.04 SP2 - How to add a Work Info Type to the Incident form

2012-04-18 Thread Juan Carlos Figueroa
Hi JaseMaybe try edit|copy to new from a similar record? Tks! Juan Date: Wed, 18 Apr 2012 13:40:29 -0400 From: jasebran...@gmail.com Subject: 7.6.04 SP2 - How to add a Work Info Type to the Incident form To: arslist@ARSLIST.ORG ** Hello All, I've been banging my head on the keyboard for the

Re: 7.6.04 SP2 - How to add a Work Info Type to the Incident form

2012-04-18 Thread Ray Palla
I had to do this a few weeks back. I believe I had to just let the 'Selection Code' be generated by the system and then put whatever value it creates into my form fields. R _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Juan Carlos

Re: 7.6.04 SP2 - How to add a Work Info Type to the Incident form

2012-04-18 Thread Greg Donalson
Hi Jase, There is an active link that should set it to read/write on Query or Create: SYS:SHR:Initialize_200 I would check that active link. Greg From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Wednesday, April 18, 2012 1:35