s and cons of staying/moving on.
>
> Luck with whatever you decide.
>
> Ben Cantatore
> Remedy Administrator
> Avon
> (914) 935-2946
>
> Ri Mez <[EMAIL PROTECTED]>
> Sent by: "Action Request System discussion list(ARSList)"
> <[EMAIL PROTECTED]>
> 1
Regards,
Uday
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore
Sent: Friday, October 05, 2007 09:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS Implementation team - how many?
**
When you're in
hatever you decide.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Ri Mez <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
10/04/2007 04:24 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: ARS Implementati
the first phase (which is finally in freeze) is exactly the 3 areas
you listed. the vendor installed a vanilla system (no data imports,
no customizations). Everything else (foundation data, basic sla, minor
customizations) was done by me.
The pm (both vendor and internal) were non existent. No cod
m: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Seth Wrye
Sent: Thursday, October 04, 2007 12:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS Implementation team - how many?
In such a competitive market, there is almost always someone who will do
it f
scussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Seth Wrye
Sent: Thursday, October 04, 2007 12:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS Implementation team - how many?
In such a competitive market, there is almost always someone who will do
it faster, cheaper and with less
st System discussion list(ARSList) on behalf of Rick
> Cook
> Sent: Thu 10/4/2007 3:11 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS Implementation team - how many?
>
>
> **
> Well, that depends on the timeline involved, as I'm sure you know, as well
> as a numbe
l and config vs. a
customized solution, the numbers and prices can change dramatically.
Seth
From: Action Request System discussion list(ARSList) on behalf of Rick Cook
Sent: Thu 10/4/2007 3:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS Implementation team
Lets say your installing ServiceDesk 7, SLM, Requestor and Incident.
With no data migration and limited customizations, I would say you would
need 3 people.
One a pm, who would also translate how the system works to management.
One a Application admin, to work on the setup of the system
And
Well, that depends on the timeline involved, as I'm sure you know, as well
as a number of things like the scope of work. Without knowing the scope (
i.e. what is involved in "configuring"), I could only guess at the proper
time and resource requirements.
Rick
On 10/4/07, Ri Mez <[EMAIL PROTECTED
Hi everyone,
I'm currently working on an implementation of ars7 where I am soley
resposnsible for setting up and configuring Service Desk,
Incident ,problem. change and configuration management. It's been a
tough and grueling job with very little thanks from the support teams
(not to mention minim
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