Re: Basic SRD Question

an Enterprise wide SRD. -Original Message- From: Ingrey, Rosemary <rosemary.ing...@westpac.com.au> To: arslist <arslist@ARSLIST.ORG> Sent: Tue, Aug 15, 2017 8:14 am Subject: Re: Basic SRD Question ** How about: ·Create a Template/AOT/PDT/SRD per company ·Use s

Re: Basic SRD Question

(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Tuesday, 15 August 2017 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: Basic SRD Question ** That is why I recommended creating a template for each Company and then creating the WF needed to attach the appropriate Template

Re: Basic SRD Question

RSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Tuesday, 15 August 2017 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: Basic SRD Question ** That is why I recommended creating a template for each Company and then creating the WF needed to attach the appropriate Te

Re: Basic SRD Question

tps://communities.bmc.com/docs/DOC-34264 Cheers. -- Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer Sent: 14 August 2017 23:28 To: arslist@ARS

Re: Basic SRD Question

> Get Outlook for Android <https://aka.ms/ghei36> > > -- > *From:* Action Request System discussion list(ARSList) < > arslist@ARSLIST.ORG> on behalf of Tauf Chowdhury <taufc...@gmail.com> > *Sent:* Monday, August 14, 2017 5:15:34 PM > *

Re: Basic SRD Question

com> To: arslist <arslist@ARSLIST.ORG> Sent: Mon, Aug 14, 2017 6:28 pm Subject: Re: Basic SRD Question ** I can't use a change template since that won't work in a multi tenant environment or customization I had read Carls workaround but we had to unhide the assignee group fi

Re: Basic SRD Question

m> Sent: Monday, August 14, 2017 5:15:34 PM To: arslist@ARSLIST.ORG Subject: Re: Basic SRD Question ** JD, His issue is that you can't have a -Global- SRD tied to an AOT that is specific to a company. You can't create a -Global- AOT if you want to pick an app template. That's where Carl'

Re: Basic SRD Question

JD, His issue is that you can't have a -Global- SRD tied to an AOT that is specific to a company. You can't create a -Global- AOT if you want to pick an app template. That's where Carl's workaround helps. Sent from my iPhone > On Aug 14, 2017, at 6:10 PM, JD Hood wrote: >

Re: Basic SRD Question

Kevin, Do a search in the archives for posts from me and Carl Wilson (who told me) how to modify some workflow and a field on the SRD form to allow you to pick an AOT with template and still have a "global" SRD. I'm not in a position right now to do it for ya. Sent from my iPhone > On Aug

Re: Basic SRD Question

: Kevin Shaffer <kshaf...@partneritsm.com> To: arslist <arslist@ARSLIST.ORG> Sent: Mon, Aug 14, 2017 6:04 pm Subject: Basic SRD Question ** SRM 8.1.02 Multi-Tenancy Yes Requirement – Create a Service Request that the entire enterprise can submit. End result is to have a CRQ with Ta

Re: Basic SRD Question

Add the tasks in the change *template*. Then build your SRD with the template. Thanks, -JDHood On Aug 14, 2017 6:07 PM, "Kevin Shaffer" wrote: > ** > > SRM 8.1.02 > > Multi-Tenancy Yes > > > > Requirement – Create a Service Request that the entire enterprise can >

Basic SRD Question

SRM 8.1.02 Multi-Tenancy Yes Requirement - Create a Service Request that the entire enterprise can submit. End result is to have a CRQ with Tasks attached and the question responses dumped into the Notes field. My question is can I do this without an AIF or customization? If I create an AOT