Re: Explicitly Invalidate Remedy Session

2008-04-14 Thread Prashant Patil
Dear All, Let me explain the problem again: We have a corporate portal. The user logs into the corporate portal. He clicks on a link for Remedy and we pass the username and password in the url and the user accesses remedy to register trouble tickets etc. Hence the login is transparent to users.

Re: Explicitly Invalidate Remedy Session

2008-04-14 Thread Remedy Sir
Try using APPLICATION-PERFORM-EXIT on a button. - Original Message From: Prashant Patil [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, April 14, 2008 4:07:30 AM Subject: Re: Explicitly Invalidate Remedy Session ** Dear All, Let me explain the problem again: We have

Re: Explicitly Invalidate Remedy Session

2008-04-14 Thread Carey Matthew Black
Invalidate Remedy Session ** Dear All, Let me explain the problem again: We have a corporate portal. The user logs into the corporate portal. He clicks on a link for Remedy and we pass the username and password in the url and the user accesses remedy to register trouble tickets etc. Hence

Re: Explicitly Invalidate Remedy Session

2008-04-14 Thread Grooms, Frederick W
: Monday, April 14, 2008 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: Explicitly Invalidate Remedy Session LJ, Actually I would bet that the problem lies with the Portal design vs ARS license restrictions. I suggest that [EMAIL PROTECTED] needs to read up on ARS and the use of Load Balancers

Re: Explicitly Invalidate Remedy Session

2008-04-14 Thread LJ Longwing
, April 14, 2008 1:00 PM To: arslist@ARSLIST.ORG Subject: Re: Explicitly Invalidate Remedy Session LJ, Actually I would bet that the problem lies with the Portal design vs ARS license restrictions. I suggest that [EMAIL PROTECTED] needs to read up on ARS and the use of Load Balancers

Re: Explicitly Invalidate Remedy Session

2008-03-18 Thread Prashant Patil
Hi Carey, Using LogoutServlet I did the following test. Our portal has this scenario as explained below for performing remedy logout process. Browser 1 (Main portal window) - Click on remedy link which will perform transparent login and show remedy form to user. Browser 2 (child portal window)

Re: Explicitly Invalidate Remedy Session

2008-03-18 Thread Carey Matthew Black
Prashant, The LogoutServlet is the right way to go. It however will not violate the BMC license agreement for how licenses are to be used. ( There are restrictions on the number of IP addresses, how long the license/token will be held to a give IP, and other conditions that can not be

Re: Explicitly Invalidate Remedy Session

2008-03-18 Thread Frank Caruso
I'll take a stab at this ... I believe what the user is looking for is a way to ensure a user has logged out of Remedy, or possible a way to actually force a logout of a user through workflow. As understand it the only way to actually force the logout of a user is to use the Admin tool and clear

Explicitly Invalidate Remedy Session

2008-03-17 Thread Prashant Patil
Hi All, We have a corporate portal where the users perform login and have access to the remedy system to register trouble tickets etc. The portal is based on frames and remedy opens in the content frame. Now the situation is whenever the user performs portal logout we need to make sure to kill

Re: Explicitly Invalidate Remedy Session

2008-03-17 Thread Thivagar Sankaran
Of Prashant Patil Sent: Monday, March 17, 2008 11:35 AM To: arslist@ARSLIST.ORG Subject: Explicitly Invalidate Remedy Session ** Hi All, We have a corporate portal where the users perform login and have access to the remedy system to register trouble tickets etc. The portal is based on frames

Re: Explicitly Invalidate Remedy Session

2008-03-17 Thread Prashant Patil
] *On Behalf Of *Prashant Patil *Sent:* Monday, March 17, 2008 11:35 AM *To:* arslist@ARSLIST.ORG *Subject:* Explicitly Invalidate Remedy Session ** Hi All, We have a corporate portal where the users perform login and have access to the remedy system to register trouble tickets etc. The portal

Re: Explicitly Invalidate Remedy Session

2008-03-17 Thread Thivagar Sankaran
] On Behalf Of Prashant Patil Sent: Monday, March 17, 2008 12:12 PM To: arslist@ARSLIST.ORG Subject: Re: Explicitly Invalidate Remedy Session ** Hi Thivagar, You can do that with the url format: http://server/arsys/servlet/LoginServlet?server=serverusername=usernam epwd=pwdgoto=/arsys/forms

Re: Explicitly Invalidate Remedy Session

2008-03-17 Thread Prashant Patil
Thivagar, If the username and password are correct it wont ask for login and will be redirected to the specified form. Well we do not have SSO implemented! Regards, Prashant On Mon, Mar 17, 2008 at 9:56 AM, Thivagar Sankaran [EMAIL PROTECTED] wrote: ** Thanks Prashant, Will it ask for

Re: Explicitly Invalidate Remedy Session

2008-03-17 Thread Thivagar Sankaran
Of Prashant Patil Sent: Monday, March 17, 2008 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: Explicitly Invalidate Remedy Session ** Thivagar, If the username and password are correct it wont ask for login and will be redirected to the specified form. Well we do not have SSO implemented! Regards

Re: Explicitly Invalidate Remedy Session

2008-03-17 Thread Carey Matthew Black
Prashant, This is the wrong URL. http://server/arsys/shared/logout.jsp That jsp is just the ok, we are done with the logout process... now what do we show the user? output file. You need to make a call to the LogoutServlet. You can pass it a goto value of the logout.jsp, or any other file you