Hi,
We are facing a strange issue in our system.
ITSM 7.6 patch 001
ARS 7.5 patch 003A
The error message we are getting is as below:
ARGetListEntryWithFields - Field ID is not related to this form (ARERR 311) in
Overview console when sorting on custom columns added
The problem is occuring
Hi folks,
We made the Upgrade Remedy from the version 7.1 to the version 7.6.
We added some Custom fields in the Help Desk Classic Form.
Our need is that some of these fields can be viewed among the columns of the
Incident Management Console.
We carry out the following steps:
1)Added the fields
correct!
the problem is.
Strangely, we do not have the ID field on HPD: HelpDesk but on the join form
(HPD: Help Desk Classic) field exists.
could we create a similar head of HPD: Help Desk?
Thanks in advance.
Salvo
Messaggio originale
Da: mbritt...@navisite.com
Data: 15-ott-2013
First I did an export on Form A, using the Add All Related option, and did
a search on it for 20020, but found nothing.
Then I exported the definition of the Active Link that was supposed to open
Form A and found that it was trying to sort on 20020. I had done a
Save Active Link As
I might add that there was no field listed in the Sort page of the Window
Open command, so there was no way of seeing what was wrong simply by
inspecting the Active Link.
Dwayne
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The explanation for error 311 goes like this:
The field ID references a field that is not defined for the current
form.
You attempted an operation against the wrong form or server, or the
structure of the form was
changed to eliminate the field ID from the form. Change to the correct
form or
Since you've searched the field database table and all the form tables, it's
time to direct your attention to workflow. Can an active link or filter refer
to a field ID and without that reference appearing in a log? Of course. This
is Remedy.
If I were in your shoes, I'd export a definition
I did a search on the field number, cross referencing 'ARS' and came up with
the following link:
http://communities.bmc.com/communities/message/80194#80194
The label for field 20020 is 'Name', at least in this particular instance
referenced in the message above.
that might help narrow
Dear List,
I have a form (Form A) with 20,000 records. I can open the form in the client
User tool, and run an unqualified query and retrieve all records. On Form B
and C I have buttons that call Active Links, which are supposed to open
particular records in Form A. But instead I get the
Is any additional workflow being triggered on Display, Window Open, Search
etc.. If so, perhaps one of those is referencing that field.
Dear List,
I have a form (Form A) with 20,000 records. I can open the form in the
client User tool, and run an unqualified query and retrieve all records.
Thanks, but I've run Active Link and Filter logs, and there is no workflow
triggered that references 20020.
Dwayne
Original message
Date: Fri, 29 May 2009 15:26:36 -0400
From: rem...@arutilities.com
Subject: Re: ARERR [311] Field ID is not related to this form : 20020
To:
You may want to check your menus for this field as well.
Regards,
Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com
- Original Message -
From: Dwayne Martin marti...@jmu.edu
Newsgroups: public.remedy.arsystem.general
To:
I really thought that was going to do the trick. After deleting 472
.arf files and 523 .arv files (with all of their folders), I'm still
getting this error message. :(
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms,
Have you tried it from a different computer?
Are you using a preference server?
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes,
Try to search in which form id 536870993 exist, maybe a push action ?
SELECT s.name,fieldName FROM field f , arschema s WHERE f.fieldID = 536870993
and s.schemaid = f.schemaid order by s.name asc
L ars
-Ursprungligt meddelande-
Från: Action Request System discussion list(ARSList)
Another idea is to create a field with that id on your form again. See if
that is the problem. You can always remove it again.
Teresa
From: Action Request System discussion list(ARSList) on behalf of Opela, Gary L
Contr OC-ALC/ITMA
Sent: Wed 8/29/2007 8:44
I receive an error: ARERR[311] Field ID is not related to this form:
536870993 when I try to do a search on my form in the Windows User Tool.
I started receiving this error message when I deleted this field and all
workflow attached to it. I created a def file of everything that was
attached to
Have you flushed your Midtier cache since you deleted the workflow?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Tuesday, August 28, 2007 1:56 PM
To: arslist@ARSLIST.ORG
Subject: Field ID is not related to
Log off the client and then see if you get the error
John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120
Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
Flushed the cache and it's still not giving me the error message like it
does on the WUT.weird...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Tuesday, August 28, 2007 3:00 PM
Logged off the WUT client and tried it again on Mid Tier and I'm still
not getting the error.
I'm just going to dump the form out into a def file and import it
againmaybe that will do something
From: Action Request System discussion list(ARSList)
How about turning on the SQL log? Have you tried that? That will
probably help. I'd set the WUT up to just before executing the search,
turn on the log, run the search, then immediately turn off the log.
Then do a search of the log for 536870993 and it might very well give
you an indication of
Check/open all table fields on the form where you are receiving errors.
There maybe a table field column reference the field you deleted
(536870993).
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
Maybe you have a corrupted WUT cache file. Try deleting the .arf and
.arv WUT cache files (usually located under your Remedy Home directory).
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Tuesday,
KB).
Then in the email error log form I have several entries for each email
that was received that says:
Field ID is not related to this form 18085
Field ID is not related to this form 18100
Field ID is not related to this form 18098
...
None of these are field ids in the email
on this in the BMC/Remedy KB).
Then in the email error log form I have several entries for each email
that was received that says:
Field ID is not related to this form 18085
Field ID is not related to this form 18100
Field ID is not related to this form 18098
...
None of these are field ids in the email
to this form 18085
Field ID is not related to this form 18100
Field ID is not related to this form 18098
...
None of these are field ids in the email that is being sent.
Any ideas, fixes or suggestions...
ARS 6.3 Patch 18
HD 6.0
Email engine 6.3
Oracle 10 w/9 libraries
Oracle lives on a remote server
that says:
Field ID is not related to this form 18085
Field ID is not related to this form 18100
Field ID is not related to this form 18098
...
None of these are field ids in the email that is being sent.
Any ideas, fixes or suggestions...
ARS 6.3 Patch 18
HD 6.0
Email engine 6.3
Oracle 10 w/9
is not related to this form 18085
Field ID is not related to this form 18100
Field ID is not related to this form 18098
...
None of these are field ids in the email that is being sent.
Any ideas, fixes or suggestions...
ARS 6.3 Patch 18
HD 6.0
Email engine 6.3
Oracle 10 w/9 libraries
Oracle lives
KB).
Then in the email error log form I have several entries for each email
that was received that says:
Field ID is not related to this form 18085
Field ID is not related to this form 18100
Field ID is not related to this form 18098
...
None of these are field ids in the email that is being sent
).
Then in the email error log form I have several entries for each email
that was received that says:
Field ID is not related to this form 18085
Field ID is not related to this form 18100
Field ID is not related to this form 18098
...
None of these are field ids in the email that is being
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