re, Inc. My
>> voluntary participation in this forum is not intended to convey a role as a
>> spokesperson, liaison or public relations representative for BMC Software,
>> Inc.
>> -Original Message-
>> From: Action Request System discussion list(ARSLis
ist)
> [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of John
> Sundberg
> Sent: Monday, August 13, 2012 1:54 PM
> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
> Subject: Re: How to check Remedy Logins that are using Web Service
>
>
gt; > EITHER WAY, it is different for Web Services and interactive mid-tier
> traffic.
> >
> > I did think it was odd to be 8 since 8 was originally the client-type of
> an earlier
> > incarnation of the web support (the "waserver" for the old timers on the
>
John Sundberg
> Sent: Monday, August 13, 2012 1:54 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: How to check Remedy Logins that are using Web Service
>
> Just wondering - any reason why BMC does not have an external facing version
> of their Javadoc???
> I alw
Sundberg
Sent: Monday, August 13, 2012 1:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to check Remedy Logins that are using Web Service
Just wondering - any reason why BMC does not have an external facing version of
their Javadoc???
I always seem to search and find it on JavaSystemSolutions site -
John,
It modifies the IP address AR System reports to the AREA plugins, which
doesn't seem particularly intelligent.
It took me about 100 SSO Plugin deployments before the penny dropped.
John
--
SSO Plugin for BMC and HP ITSM.
http://www.javasystemsolutions.com/jss/ssoplugin
___
source of truth..
>
> So 8 was actually the Web Server and not Web services.. I wonder when a Web
> server (8) would be actually used as a client type?
>
> Joe
>
> -Original Message-
> From: Matthew Perrault
> Sent: Monday, August 13, 2012 4:52 PM Newsgroups:
> pub
1:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to check Remedy Logins that are using Web Service
There you go.. its 34.. Thank you Matt.. This is the best way to determine
the Client Type value.. Guides and manuals could have a typo but this file
is the source of truth..
So 8 was actually th
Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: How to check Remedy Logins that are using Web Service
Thanks for the replies! However, upon testing in our test env and turning on
the api logs then calling a web service, it didn't show the CLIENT_TYPE
entry in th
RG
Subject: Re: How to check Remedy Logins that are using Web Service
There you go.. its 34.. Thank you Matt.. This is the best way to determine
the Client Type value.. Guides and manuals could have a typo but this file
is the source of truth..
So 8 was actually the Web Server and not Web se
client type?
Joe
-Original Message-
From: Matthew Perrault
Sent: Monday, August 13, 2012 4:52 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: How to check Remedy Logins that are using Web Service
From the AR.h file:
#define AR_CLIENT_TYPE_UNKNOWN
the ARS is
concerned..
Joe
-Original Message- From: Mueller, Doug
Sent: Monday, August 13, 2012 2:08 PM Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: How to check Remedy Logins that are using Web Service
Fred,
Well, the code that the engineer looked
Its 34.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Monday, August 13, 2012 3:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to check Remedy Logins that are using Web Service
It's no
System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Monday, August 13, 2012 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to check Remedy Logins that are using Web Service
That’s what I was thinking too as most of the lower client types
6 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: How to check Remedy Logins that are using Web Service
Hi,
This might be a little off topic, but it is not in ar.h, so...
If you use RRR|Chive, the $CLIENT-TYPE$ is set to .
Makes it easy to add or disable workflow for
slist@ARSLIST.ORG
Subject: Re: How to check Remedy Logins that are using Web Service
Fred,
Well, the code that the engineer looked up for me indicated 8.
Now, maybe they looked up something wrong and it is 34.
EITHER WAY, it is different for Web Services and interactive mid-tier
traffic.
I did
discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
> Sent: Monday, August 13, 2012 12:56 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: How to check Remedy Logins that are using Web Service
>
> Interesting. I thought that because WS calls cam
indeed 34 instead of 8.
Doug Mueller
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Monday, August 13, 2012 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to check Remedy Logins that are using W
--Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Monday, August 13, 2012 10:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to check Remedy Logins that are using Web Service
Interesting. I thought th
est System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Monday, August 13, 2012 12:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to check Remedy Logins that are using Web Service
Interesting. I thought that because WS calls came through th
11:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to check Remedy Logins that are using Web Service
**
Kali,
The CLIENT_TYPE will tell you where calls are coming from (if it is used).
And, for web services, it is used.
Client type 8 is the client type value for Web Services. Client
custom
program.
I hope this helps you find the traffic you are looking for.
Doug Mueller
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kali Obsum
Sent: Monday, August 13, 2012 1:55 AM
To: arslist@ARSLIST.ORG
Subject: How to check Remedy Logins that
write workflow on those forms to keep
track of the records going through there.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kali Obsum
Sent: Monday, August 13, 2012 2:55 AM
To: arslist@ARSLIST.ORG
Subject: How to chec
The WS log at the mid-tier is the only way I see. But, let's talk the
experts...
Jose Manuel Huerta
http://theremedyforit.com/
On Mon, Aug 13, 2012 at 10:54 AM, Kali Obsum wrote:
> **
>
> Is there any logs within Remedy 7.6.03 we can check to find which Remedy
> logins are creating tickets v
Hi,
Is there any logs within Remedy 7.6.03 we can check to find which Remedy
logins are creating tickets via WS or accessing any Remedy WS?
Regards,
Kali
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