26, 2009 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: My Entitled Products problem
I didn't want to save this for more Friday humor this week. I got
another response to this from support and here is a short outtake from
it.
---
In our new EPD sea
e case, but you may want to double check your
>> support ids at least to eliminate that as a factor.
>>
>> Shawn Pierson
>>
>> -----Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org] On Behalf
est System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan
Sent: Friday, January 23, 2009 4:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: My Entitled Products problem
That was the first thing the web support guy did before he handed me
over to the other support team.
We only h
u may want to double check
your support ids at least to eliminate that as a factor.
Shawn Pierson
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan
Sent: Friday, January 23, 2009 3:56 PM
To: arslist@AR
le check
your support ids at least to eliminate that as a factor.
Shawn Pierson
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG
] On Behalf Of Wheeler, Dylan
Sent: Friday, January 23, 2009 3:56 PM
To: arslist@ARSLIST.ORG
Subject: Re
Friday, January 23, 2009 3:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: My Entitled Products problem
Hi David
I understand that it is supposed to show the products per support id.
Is that limited to versions as well?
I see ITSM in there, but it will only allow me to download 7.1.0
Normal hiccups for
, Dylan
Sent: Friday, January 23, 2009 3:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: My Entitled Products problem
Hi David
I understand that it is supposed to show the products per support id.
Is that limited to versions as well?
I see ITSM in there, but it will only allow me to download 7.1.0
Norm
Sent: Friday, January 23, 2009 1:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: My Entitled Products problem
hah yeah, unfortunately that's the way my whole week has been going.
I guess 7.0.01 was developed by space men and installed on my servers :)
That's pretty much what I did though,
t)
[mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan
Sent: Friday, January 23, 2009 1:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: My Entitled Products problem
hah yeah, unfortunately that's the way my whole week has been going.
I guess 7.0.01 was developed by space men and installed on m
hah yeah, unfortunately that's the way my whole week has been going.
I guess 7.0.01 was developed by space men and installed on my servers :)
That's pretty much what I did though, plus I pointed out that the
matrix also lists 7.5 as the current version. So if it's not available
it shouldn't
Dylan,
Wow I bet you wish that was some kind of "Friday humor" post too...
It may help to point that (clueless) support person at the
compatibility matrix on BMC's site:
http://www.bmc.com/support/bmcremedycomp/index.htm
And specifically:
http://www.bmc.com/support/bmcremedycomp/AR_System
ailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Tuesday, January 20, 2009 3:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: My Entitled Products problem
I am having the same issue. I was able to see 7.0.01, 7.1, and 7.5 on
Friday. Today I only see the 7.1 products.
James
On Jan 19, 2:41 pm, "Wheeler
nuary 20, 2009 3:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: My Entitled Products problem
I am having the same issue. I was able to see 7.0.01, 7.1, and 7.5 on
Friday. Today I only see the 7.1 products.
James
On Jan 19, 2:41 pm, "Wheeler, Dylan" wrote:
> Hi Listers
> Anyone els
I am having the same issue. I was able to see 7.0.01, 7.1, and 7.5 on
Friday. Today I only see the 7.1 products.
James
On Jan 19, 2:41 pm, "Wheeler, Dylan" wrote:
> Hi Listers
> Anyone else running into issues with this new feature on the BMC site?
> I went to download and it said that I didn'
Hi Listers
Anyone else running into issues with this new feature on the BMC site?
I went to download and it said that I didn't have a support id in the
EPD system. So I enter my id and now it will only allow me to download
ARS 7.1.0, no 7.0.01 (which is what we're currently on) and no 7.5.0.
T
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