I was wondering if anybody out there is willing to share a spreadsheet of
their operational catalog. We're putting ours together, but it would be
nice to have an existing example from another remedy customer to use as a
starting point. I've started to put some values together based on what I
can
What version of ITSM are you looking at using? I may be able to help you.
Rick
P.S. We appreciate it here if you tell us at least your name, so we know to
call you something other than lister345.
On Wed, Jun 4, 2008 at 8:48 AM, Lister Account [EMAIL PROTECTED] wrote:
** I was wondering if
Sorry -
Version 7 of ITSM - I didn't specify since the operational catalog is only
present in ITSM 7.
And my lack of a name is because I use this e-mail address as an arslist
archive that is shared with a few people for a few different lists.
But my name is Steve, and I'm a Reme-holic :)
On
Well, Steve, I recently wrote a paper on this topic that you might find
helpful, as others have. It's available on the BMC Development Network at
this link:
http://developer.bmc.com/jiveProd/entry.jspa?externalID=3231
Rick
On Wed, Jun 4, 2008 at 9:53 AM, Lister Account [EMAIL PROTECTED] wrote:
Rick -
That's a great resource!
Steve
On 6/4/08, Rick Cook [EMAIL PROTECTED] wrote:
** Well, Steve, I recently wrote a paper on this topic that you might find
helpful, as others have. It's available on the BMC Development Network at
this link:
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Rick Cook
*Sent:* Wednesday, June 04, 2008 1:13 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Operational Catalog Examples
** Well, Steve, I recently wrote a paper on this topic that you might
, 2008 12:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Operational Catalog Examples
** I think all of that would be under (OpCat2) Access or Permissions
or however you want to word it. Access is a broader term, which could
include permissions, account setup, issuing VPN keys, TCP/IP porting,
etc
and Regards
Naveen Kaushik
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Rick Cook
*Sent:* Thursday, June 05, 2008 12:24 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Operational Catalog Examples
** I think all
Is that included as part of the package? I was under the impression that
the DSL was a separate product.
On 6/4/08, Rick Cook [EMAIL PROTECTED] wrote:
** That would be the Definitive Software Library (DSL), which is provided
by BMC with the ITSM 7 suite.
Rick
On Wed, Jun 4, 2008 at 12:12
and Regards
Naveen Kaushik
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, June 05, 2008 12:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Operational Catalog Examples
** I think all
] On Behalf Of Lister Account
Sent: Wednesday, June 04, 2008 1:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Operational Catalog Examples
** Is that included as part of the package? I was under the impression
that the DSL was a separate product.
On 6/4/08, Rick Cook [EMAIL PROTECTED] wrote
Account [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, June 4, 2008 4:06:32 PM
Subject: Re: Operational Catalog Examples
** Is that included as part of the package? I was under the impression that
the DSL was a separate product.
On 6/4/08, Rick Cook [EMAIL PROTECTED] wrote
It is (or can be) a separate install, but it's not a separate product. It's
just data. I don't even think that there's a separate cost for it, though I
don't have a price sheet to verify that.
Rick
On Wed, Jun 4, 2008 at 1:06 PM, Lister Account [EMAIL PROTECTED] wrote:
** Is that included as
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