ork info notes tab
>
>
>
>
>
>
>
>
>
>
>
> > **
> > hi there assuming you're using the best practice form there is a link on
> > section "links2 on left side menu, called "categorizations"
> >
> > 2013/4/23 M
alled "categorizations"
>
> 2013/4/23 Mahmoud Mahdy-Mohamed, Vodafone Egypt
> mailto:mahmoud.mahdy-moha...@vodafone.com>>
> **
> Dears,
> Please, I need your support to help me to show "product categorizations"
> part when I create new "Change Request&qu
Mahdy-Mohamed, Vodafone Egypt" <
mahmoud.mahdy-moha...@vodafone.com> wrote:
**
The problem is “product categorizations” in 7.6.04 in another form or popup
so I’m asking and know well that I can change the property of the field to
be “Required” however it can be done if I have the field
The problem is "product categorizations" in 7.6.04 in another form or popup so
I'm asking and know well that I can change the property of the field to be
"Required" however it can be done if I have the field in the same form.
From: Action Request System discussion list(
ssion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pallavi patwa
Sent: Wednesday, April 24, 2013 8:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: mandatory product categorizations in 7.6.04
**
In ITSM Change Management , there are no admin configuration rules through
which you can ma
y*
> *Phone:* +20(0)104999638 *
> Mail:* *mahmoud.mahdy-moha...@vodafone.com
> *
>
> ** **
>
> ** **
>
> ** **
>
> *From:* Mahmoud Mahdy-Mohamed, Vodafone Egypt
> *Sent:* Wednesday, April 24, 2013 9:48 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* RE: produ
Dears,
Please help me to keep these categorizations in the change form itself while
I'm creating a new change request.
In other words, I'd like to enforce my users to enter these product
categorizations while they are creating new change requests.
Thanks,
Best Regards,
Mahmoud Mahd
change request
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of andres tamayo
Sent: Tuesday, April 23, 2013 6:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: product categorizations in 7.6.04
**
hi there assuming you're using the best practice form th
a automation process.
Hope this helps.
Kunal
On Tue, Apr 23, 2013 at 9:32 PM, Mahmoud Mahdy-Mohamed, Vodafone Egypt <
mahmoud.mahdy-moha...@vodafone.com> wrote:
> **
>
> Dears,
>
> Please, I need your support to help me to show “product categorizations”
> part w
e, I need your support to help me to show “product categorizations”
> part when I create new “Change Request” in 7.6.04.
>
> ** **
>
> *Thanks,*
>
> *Best Regards,*
>
> * *
>
> *Mahmoud Mahdy Mohammed,PMP* | Business Process Automation*
> **Technology | Products &
Dears,
Please, I need your support to help me to show "product categorizations" part
when I create new "Change Request" in 7.6.04.
Thanks,
Best Regards,
Mahmoud Mahdy Mohammed,PMP | Business Process Automation
Technology | Products & Services Delivery
Phone: +20(0)104999
Good Friday Friends, at RUG this year I heard someone talking about the
improved Product Categorization values leveraged by the latest version of ADDM.
They were speaking of the fact that now most discovered software doesn't go
under Software/Application/Third Party, but rather goes under more
en on ITSM7.5 - the Op/Prod Cat fields are nowhere to be seen on the
new "Best Practice" view.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Friday, 10 April 2009 12:24 AM
To: ARSList
Su
discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of McClure, Don
Sent: Monday, April 13, 2009 10:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations and the Elephant Rhyme
Hi Jennifer,
I am answering this question for Chris Strauss.
Short answer on keying off Site,
, April 13, 2009 7:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations and the Elephant Rhyme
**
Chris,
Are you keying off the Site field to figure out which Tier 1 support group
takes the incident?
Jennifer Meyer
From: Action Request System discu
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations and the Elephant Rhyme
If that is all that there is to the Service Catalog, then BMC has been blowing
a lot of smoke about it in my opinion. Our CFG:ServiceCatalogAssoc contains
the 53 Global CTI that our helpdesk defined before we
neral
To: arslist@ARSLIST.ORG
Sent: Thursday, April 09, 2009 6:37 PM
Subject: Re: Product Categorizations and the Elephant Rhyme
**
If that is all that there is to the Service Catalog, then BMC has been
blowing a lot of smoke about it in my opinion. Our CFG:ServiceCatalogAssoc
contain
in detail. Your mileage _will_ vary!
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
I and
assignment for 6.X.
Jennifer Meyer
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of McClure, Don
Sent: Thursday, April 09, 2009 4:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations and the Ele
fer L
Sent: Thursday, April 09, 2009 2:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations and the Elephant Rhyme
**
This may be an excellent opportunity to compare and contrast the two approaches
for organizational functions.
If I understand this correctly, I and Shawn have central he
] On Behalf Of strauss
Sent: Thursday, April 09, 2009 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations and the Elephant Rhyme
Our system works for us since the vast majority of issues for faculty and staff
are handled by their distributed computer support groups, where all of the
://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, April 09, 2009 12:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations and the Elephant Rhyme
**
I can see how this is helpful when you ha
Thank you, Chris, Rick, and Don for your feedback.
Chris,
Thank you for a very well-reasoned argument. I always value your input highly.
As you said, there are a number of different ways to configure assignment in
Remedy 7.X, and keying on CTI may not be the best method to use for every
orga
ystem discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Thursday, April 09, 2009 12:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations and the Elephant Rhyme
**
I think it depends entirely on the tools that you have deployed. We do not
have either SRM or Ass
ss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov
Sent: Thursday, April 09, 2009 11:15 AM
To: arslist@ARSLIST.ORG
Subject:
want to get this far into set
theory again.
Nicky and others-routing is simply an automation of an organization's selected
processes. Our tier-1 groups here at the University are first-responders for
incidents for their designated customer base, independent of operational or
produc
k Cook
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Thursday, April 09, 2009 11:29 AM
Subject: Re: Product Categorizations and the Elephant Rhyme
**
You're right as usual, Chris. But she said that they were already using
Categorizations for Assignment. While testing p
based on different levels of the CTI data.
>
>
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl..
n list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, April 09, 2009 9:24 AM
To: arslist@ARSLIST.ORG
Subject: Product Categorizations and the Elephant Rhyme
**
Listers,
Please help me with this one.
One of my management users got hold of an external source tha
or routing. Somehow, the user
> misunderstood what the external source was attempting to communicate,
> grabbed hold of the elephant’s tail, and is now trying to tell us we don’t
> need to use Incident assignment rules based on Operational and Product
> Categorizations to route tickets
il, and is now trying to tell us we don't need to use
Incident assignment rules based on Operational and Product Categorizations to
route tickets to the correct support group. Unfortunately, we route tickets in
our system based on categorizations, but this user stubbornly clings to his
part
hoosing product classifications on ticket creation.Thanks,Julie-"Action Request System discussion list(ARSList)" wrote: -To: arslist@ARSLIST.ORGFrom: Rick Cook <[EMAIL PROTECTED]>Sent by: "Action Request System discussion list(ARSList)" Date: 08/10/2008 09:46AMSubject: Re:
ing at geographic differentiation. Where we were coming from was that
> we were considering having one set of Product Categorizations that were only
> viewable by one support group, since they would be the only group using them
> and we were trying to "pare down" what was v
**
Hi Rick, thanks for your reply. Fyi, we only have one site so not looking at geographic differentiation. Where we were coming from was that we were considering having one set of Product Categorizations that were only viewable by one support group, since they would be the only group using
" Date: 08/09/2008 05:29PMSubject: Re: restrict view of Product Categorizations by Support Group?**
We have visited this same topic, but found no way OOTB to affect
the categorizations by support group. We decided that it wasn’t as important
after all since this information is usually
9:35 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* restrict view of Product Categorizations by Support Group?
>
>
>
> **
> Hello,
>
> Does anyone know if there is any way, in the out-of-box Remedy 7.x Service
> Desk app, to restrict view of specific Product Categorizations by
list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Julie L Kanakanui JLKANAKA
Sent: Friday, August 08, 2008 9:35 AM
To: arslist@ARSLIST.ORG
Subject: restrict view of Product Categorizations by Support Group?
**
Hello,
Does anyone know if there is any way, in the out-of-box Remedy 7.x
Service Des
Hello,
Does anyone know if there is any way, in the out-of-box Remedy 7.x Service
Desk app, to restrict view of specific Product Categorizations by Support
Group?
Thanks,
Julie
___
UNSUBSCRIBE or access ARSlist
I have read about DSL and it is is a library that contains records and of
approved software used by an organization.? Previously I was told that the DSL
drives the data for the Product Categorizations.? Did I misunderstand? I now
have a list of Product categories...For example
Hi,
I have read about DSL and it is is a library that contains records and of
approved software used by an organization.? Previously I was told that the DSL
drives the data for the Product Categorizations.? Did I misunderstand? I now
have a list of Product categories...For example
: Wednesday, June 18, 2008 2:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations
The DSL forms are installed as part of the other ITSM apps, there is no
separate installation.
The data, however, needs to be loaded. This can be done during an ITSM app
installation (one of the options
essage-
> From: Rick Cook <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Mon, 16 Jun 2008 2:39 pm
> Subject: Re: Product Categorizations
>
>
> ** Quite right.? And another way (the BMC $intended$ way) to get the
> hardware-based product categorizations is fro
rslist@ARSLIST.ORG
Sent: Mon, 16 Jun 2008 2:39 pm
Subject: Re: Product Categorizations
** Quite right.? And another way (the BMC $intended$ way) to get the
hardware-based product categorizations is from the CMDB, which would populate
via Discovery.? I know that not everyone intends to use eit
Quite right. And another way (the BMC $intended$ way) to get the
hardware-based product categorizations is from the CMDB, which would
populate via Discovery. I know that not everyone intends to use either or
both of those, I'm just saying that if you don't find a plethora of lists
PROTECTED] On Behalf Of Roger Justice
Sent: 16 June 2008 22:10
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations
** The last time I installed it was a couple of hours including the transfer
from the staging form to the DSL forms.
-Original Message-
From: Kathy Morris <[EM
The DSL IS what BMC intended for us to use as Product Categorizations in
ITSM 7. Since you will spend far more time coming up with a non-DSL set
than you will installing DSL, I might suggest that the best use of resources
would be to go that route.
Rick
On Mon, Jun 16, 2008 at 2:09 PM, Roger
The last time I installed it was a couple of hours including the transfer from
the staging form to the DSL forms.
-Original Message-
From: Kathy Morris <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Mon, 16 Jun 2008 4:47 pm
Subject: Product Categorizations
** Hi,
We are try
Hi,
We are trying to build a list of Product Categorizations and we are getting new
Remedy resources so our team does not have the DSL install as high priority
right now.? Is there somewhere I can get a list of recommended Product
Categorizations??I went thru the Technical Guides and I found a
time.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, June 10, 2008 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7 Product Categorizations
** Kathy,
I don't know what tool they are tal
duct categorization menus
> on the Requester Console? This should be a matter of adding the 3 fields to
> display the Product Categorizations correct and retrieving the data from
> where the product categorization data exists? The Operational
> Categorizations are on the Requester Console
categorization menus on the
Requester Console?? This should be a matter of adding the 3 fields to display
the Product Categorizations correct and retrieving the data from where the
product categorization data exists?? The Operational Categorizations are on the
Requester Console
ok
Sent: Friday, October 12, 2007 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Looking for advice on DSL and 7.x Product
Categorizations
**
One thing you could do is to disable many of the large chunks of
the DSL that you don't support. That also r
Sent: Friday, October 12, 2007 10:13 AM
To: arslist@ARSLIST.ORG
Subject: Looking for advice on DSL and 7.x Product Categorizations
**
Listers:
It would seem that in loading the DSL data, we're forced to use the
associated out-of-the-box Product Categorizations of
'Software/Application/T
Listers:
It would seem that in loading the DSL data, we're forced to use the
associated out-of-the-box Product Categorizations of
'Software/Application/Third Party' and 'Software/Operating System/Third
Party'. Since Product is not available when configuring Ass
System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus
Sent: Wednesday, September 26, 2007 12:25 PM
To: arslist@ARSLIST.ORG
Subject: Product Categorizations not loading properly
Hello,,,
Awhile back I imported some data from a spreadsheet into the Product cat
form
Hello,,,
Awhile back I imported some data from a spreadsheet into the Product cat
form,, and they loaded properly. The highest level (tier 1) was Hardware.
A few days later I did the same with a smaller set of data where the Tier 1
was Software.
The software set appeared to import properly (got
Hello Listers -
In IM, as far as I can tell, Product Categorization comes from the Product
Catalog, and the Product Catalog is loaded with software that is created
when you load the DSL.
DSL Software Products are all categorized as "Software/Application/Third
Party" or "Software/Operating Sys
57 matches
Mail list logo
