Re: OT - RE- RFE (No Plans to Implement)

2011-04-29 Thread Danny Kellett
C 715-410-8056 > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire > Sent: Friday, April 29, 2011 10:32 AM > To: arslist@ARSLIST.ORG > Subject: OT - RE- RFE (No Plans to Implement) > >

Re: OT - RE- RFE (No Plans to Implement)

2011-04-29 Thread William Rentfrow
W Sent: Friday, April 29, 2011 9:49 AM To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to Implement) I can see using BMCDN polls for this. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Thursday,

OT - RE- RFE (No Plans to Implement)

2011-04-29 Thread Sanford, Claire
AM To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to Implement) I can see using BMCDN polls for this. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Thursday, April 28, 2011 5:36 PM To: arslist@ARSLIS

Re: RFE (No Plans to Implement)

2011-04-29 Thread Easter, David
esentative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Friday, April 29, 2011 12:28 AM To: arslist@ARSLIST.ORG Subject: RFE (No Plans to Implement) David, All, Another problem with

Re: RFE (No Plans to Implement)

2011-04-29 Thread Grooms, Frederick W
I can see using BMCDN polls for this. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Thursday, April 28, 2011 5:36 PM To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to Implement) ** John, I

Re: RFE (No Plans to Implement)

2011-04-29 Thread Easter, David
. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, April 28, 2011 06:33 PM To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to Implement) ** David, Is there way filter or tell what is a defect and what is an RFE? Burying

RFE (No Plans to Implement)

2011-04-29 Thread John Baker
David, All, Another problem with RFEs would appear to be incorrect classification: Only yesterday, a global investment bank (also a JSS client) discovered a bug with the Midtier related to SSO. The client submitted a support ticket with a very simple question provided by JSS. BMC responded with

Re: RFE (No Plans to Implement)

2011-04-28 Thread Jason Miller
--Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Danny Kellett > Sent: Thursday, April 28, 2011 11:02 AM > To: arslist@ARSLIST.ORG > Subject: Re: RFE (No Plans to Implement) > > David, > > The one m

Re: RFE (No Plans to Implement)

2011-04-28 Thread Jason Miller
escription of the >> enhancement is clear and makes sense for the wider audience. >> >> >> Regards, >> >> Andrew Goodall >> Software Engineer 2 | Development Services | jcpenney . www.jcp.com | >> 972.431.1518 >> >> -Original Message- >&g

Re: RFE (No Plans to Implement) - another idea

2011-04-28 Thread Jason Miller
antly of all... he > picks up the lunch check. > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault > Sent: Thursday, April 28, 2011 3:23 PM > To: arslist@ARSLIST.ORG > Subject:

Re: RFE (No Plans to Implement)

2011-04-28 Thread John Sundberg
f Guillaume Rheault Sent: Thursday, April 28, 2011 1:23 PM To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to Implement) Hi David, How does BMC determines the demand for an RFE? Are you relying on BMC consulting services or the sales department to gauge and estimate the demand? It seems to me the pro

Re: RFE (No Plans to Implement) - another idea

2011-04-28 Thread Tommy Morris
il 28, 2011 3:23 PM To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to Implement) - another idea Hi David, This process is very cumbersome for the customer. Maybe it works great for BMC, but for customers it is as BAD as it can be. Another idea is: Get you account managers to actually pay visi

Re: RFE (No Plans to Implement)

2011-04-28 Thread Easter, David
ORG] On Behalf Of Danny Kellett Sent: Thursday, April 28, 2011 01:15 PM To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to Implement) Thanks David but either this doesn't display ones that are longer than the last year or the interface doesn't show them all. As jss has submitted at leas

Re: RFE (No Plans to Implement)

2011-04-28 Thread Shellman, David
Wireless) From: John Sundberg [mailto:john.sundb...@kineticdata.com] Sent: Thursday, April 28, 2011 05:56 PM To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to Implement) hmmm On Apr 28, 2011, at 4:07 PM, Susan Palmer wrote: ** I predict a Kinetic Survey ad in our future . :) On Thu, Ap

Re: RFE (No Plans to Implement)

2011-04-28 Thread John Sundberg
28, 2011 1:30 PM To: 'arslist@ARSLIST.ORG' Subject: RE: RFE (No Plans to Implement) I agree, I think that is a great idea. The RFE process needs to be opened up and voted on by paying customers to gauge the real world demand for such enhancements to products. I've opened tons

Re: RFE (No Plans to Implement) - another idea

2011-04-28 Thread Guillaume Rheault
of Sanford, Claire [claire.sanf...@memorialhermann.org] Sent: Thursday, April 28, 2011 4:47 PM To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to Implement) - another idea Guillaume, You assume the Account Managers are more than just salesmen. Mine is not. He even admitted to me in a meeti

Re: RFE (No Plans to Implement) - another idea

2011-04-28 Thread Sanford, Claire
(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Thursday, April 28, 2011 3:23 PM To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to Implement) - another idea Hi David, This process is very cumbersome for the customer. Maybe it works great for BMC, but for customers it is

Re: RFE (No Plans to Implement) - another idea

2011-04-28 Thread Guillaume Rheault
PM To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to Implement) RFEs can be looked up here: http://apps.bmc.com/server/available.cfm?fc=REMDEFECTS It's the same place you look up Defects. So today, if you thought of an RFE, you can go to this location and type in the keyword to see if so

Re: RFE (No Plans to Implement)

2011-04-28 Thread Danny Kellett
role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett > Sent: Thursday, April 28, 201

Re: RFE (No Plans to Implement)

2011-04-28 Thread Jason Miller
ne been acted on. >> They go into no where land. >> >> >> Regards, >> >> Andrew Goodall >> Software Engineer 2 | Development Services | jcpenney . www.jcp.com >> >> -Original Message- >> From: Action Request System discussi

Re: RFE (No Plans to Implement)

2011-04-28 Thread Susan Palmer
; -Original Message- > From: Andrew C Goodall > Sent: Thursday, April 28, 2011 1:30 PM > To: 'arslist@ARSLIST.ORG' > Subject: RE: RFE (No Plans to Implement) > > I agree, I think that is a great idea. The RFE process needs to be opened > up and voted on by payi

Re: RFE (No Plans to Implement)

2011-04-28 Thread Easter, David
T.ORG] On Behalf Of Andrew C Goodall Sent: Thursday, April 28, 2011 12:31 PM To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to Implement) David, Here's some solutions for BMC may consider for having users vote. 1. Use a Survey tool http://www.surveymonkey.com Use or develop a servic

RFE (No Plans to Implement)

2011-04-28 Thread John Baker
Strauss, Ref: RFE0010655 (SSL / AREA LDAP). At JSS, we take client feedback seriously. Perhaps I can cite some examples, one of which is relevant to your RFE. One of our clients asked us why they still needed the BMC AREA LDAP plugin after enabling Integrated Windows Authentication on their SSO

Re: RFE (No Plans to Implement)

2011-04-28 Thread Easter, David
ssage- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Thursday, April 28, 2011 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to Implement) David, The one massive short fall I always see with BMC is that the current

Re: RFE (No Plans to Implement)

2011-04-28 Thread Grooms, Frederick W
@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 28, 2011 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to Implement) From the sales perspective, I guess an RFE with the biggest 'wow factor'... From where did you get that RFE form? Joe -Original Mes

Re: RFE (No Plans to Implement)

2011-04-28 Thread Andrew C Goodall
Services | jcpenney . www.jcp.com | 972.431.1518 -Original Message- From: Andrew C Goodall Sent: Thursday, April 28, 2011 1:30 PM To: 'arslist@ARSLIST.ORG' Subject: RE: RFE (No Plans to Implement) I agree, I think that is a great idea. The RFE process needs to be opened

Re: RFE (No Plans to Implement)

2011-04-28 Thread Joe Martin D'Souza
RG Subject: Re: RANT: RFE (No Plans to Implement) I'm not as bothered about how an RFE is created. A short while back I opened a ticket with BMC. The ticket was simply "Please create an RFE for me. Attached is a completed RFE form" (I had taken an earlier RFE form and changed i

Re: RANT: RFE (No Plans to Implement)

2011-04-28 Thread Grooms, Frederick W
the part of the process I believe could use improvement. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 28, 2011 1:34 PM To: arslist@ARSLIST.ORG Subject: RANT: RFE (No Pl

Re: RFE (No Plans to Implement)

2011-04-28 Thread strauss
; IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jarl Grøneng Sent: Wednesday, April 27, 2011 1:40 PM To: arslist@ARSLIST.ORG Subject: RFE (No Plans to Implement) This one is a new one &quo

RANT: RFE (No Plans to Implement)

2011-04-28 Thread Joe Martin D'Souza
re raised.. Joe -Original Message- From: Danny Kellett Sent: Thursday, April 28, 2011 2:02 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to Implement) David, The one massive short fall I always see with BMC is that the current list of R

Re: RFE (No Plans to Implement)

2011-04-28 Thread Andrew C Goodall
il 28, 2011 1:23 PM To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to Implement) Hi David, How does BMC determines the demand for an RFE? Are you relying on BMC consulting services or the sales department to gauge and estimate the demand? It seems to me the proper way would be to open the proce

Re: RFE (No Plans to Implement)

2011-04-28 Thread Guillaume Rheault
ST.ORG] on behalf of Easter, David [david_eas...@bmc.com] Sent: Thursday, April 28, 2011 1:57 PM To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to Implement) The phrasing is, admittedly, a little confusing - but the general message being conveyed is that the RFE was put in several releases ago a

Re: RFE (No Plans to Implement)

2011-04-28 Thread Joe Martin D'Souza
Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to Implement) The phrasing is, admittedly, a little confusing - but the general message being conveyed is that the RFE was put in several releases ago and the RFE has been considered but deferred several

Re: RFE (No Plans to Implement)

2011-04-28 Thread Joe Martin D'Souza
I meant ‘what was the RFE for’ :-).. I know it a Request For Enhancement.. Joe From: Axton Sent: Thursday, April 28, 2011 1:17 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to Implement) ** Request For Enhancement On Thu, Apr 28, 2011 at

Re: RFE (No Plans to Implement)

2011-04-28 Thread Danny Kellett
O) for BMC Remedy AR System and ITSM http://www.javasystemsolutions.com/jss/ssoplugin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: 28 April 2011 18:58 To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to

Re: RFE (No Plans to Implement)

2011-04-28 Thread Easter, David
ORG Subject: Re: RFE (No Plans to Implement) It sounds like - if you wait long enough - you can close the ticket! Or - they think it is just like cheese - it's getter better with time - until it is out of date! ~ Terje From: Action Request System dis

Re: RFE (No Plans to Implement)

2011-04-28 Thread Rick Cook
#x27;Souza wrote: > >> Out of curiosity, what was the RFE for? >> >> Joe >> >> -Original Message- From: Terje Moglestue >> Sent: Thursday, April 28, 2011 5:15 AM Newsgroups: >> public.remedy.arsystem.general >> To: arslist@ARSLIST.ORG >> Subj

Re: RFE (No Plans to Implement)

2011-04-28 Thread Axton
stem.general > To: arslist@ARSLIST.ORG > Subject: Re: RFE (No Plans to Implement) > > > It sounds like - if you wait long enough - you can close the ticket! > > Or - they think it is just like cheese - it's getter better with time - > until it is out of date! > > ~ > T

Re: RFE (No Plans to Implement)

2011-04-28 Thread Joe Martin D'Souza
Out of curiosity, what was the RFE for? Joe -Original Message- From: Terje Moglestue Sent: Thursday, April 28, 2011 5:15 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to Implement) It sounds like - if you wait long enough - you can

Re: RFE (No Plans to Implement)

2011-04-28 Thread Terje Moglestue
G] On Behalf Of Jarl Grøneng [jarl.gron...@gmail.com] Sent: 27 April 2011 19:40 To: arslist@ARSLIST.ORG Subject: RFE (No Plans to Implement) This one is a new one "Our RFE Review Committee has re-reviewed this RFE and, unfortunately, decided to reject this RFE due to the fact the versio

RFE (No Plans to Implement)

2011-04-27 Thread Jarl Grøneng
This one is a new one "Our RFE Review Committee has re-reviewed this RFE and, unfortunately, decided to reject this RFE due to the fact the version this RFE was filed on is no longer supported." -- J ___ UNSUBSCRIBE