What about Filter and SQL logs? If it is coming from a Push action then these
would be the place to find that info.
I would start with SQL to find the error then back track to Filter
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST
Rick,
Where is the error coming from. Is it coming on your 7.1 custom system
when trying to consume the web service to populate the 7.6.04 system, or
vis versa?
On Fri, Mar 14, 2014 at 8:45 AM, Rick Cook wrote:
> I have two Remedy systems, a 7.6.04 ITSM box and a 7.1 custom one. I have
> two
I had Filter, API, and SQL logs on for a while, but the Filter logs had by
far the best information. The others were just kind of redundant/useless.
I will try turning on the mid-tier logging to see if I can catch something
there.
Rick
On Fri, Mar 14, 2014 at 7:50 AM, Grooms, Frederick W <
fred
I would guess that you are pushing a NULL value which is overriding the field
default. If you are not doing anything with the field try not including the
field in the push.
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Beh
Rick
Webservice plugin logs will show all the field values being passed which should
lead you to next steps
Thanks & Regards
Himanshu
> On Mar 14, 2014, at 10:45 AM, Rick Cook wrote:
>
> I have two Remedy systems, a 7.6.04 ITSM box and a 7.1 custom one. I have
> two web services that allow
Rick,
I have run into something similar recently on a 7.5 system. Take a look at the
WSDL file and find a line for the Short Description field. If you
auto-generated the file on the target server at some point (while building the
web service you push to) you will probably find all the core fiel
Rick,
Are you mapping that default value in the filter that is consuming that web
service? If not yes that error would be expected when the XML is processed
by the web services plugin as that plugin has no idea if there is nor not a
default on a required field assuming that field is configured as
Unfortunately, Doug, we do need to map the field, because the developer who
built the custom app re-purposed the Short Description field to hold a
foreign key, without which the whole interface is pretty much useless.
Yeah, I know...
On Sat, Mar 15, 2014 at 6:15 AM, Blairing wrote:
> Rick,
>
>
Joe,
Yes, that's one of the things that I checked early on, that we are mapping
the field all the way through the transaction process, and we are.
As to the version matching, we have this working in production, but a
relatively minor enhancement (mapping two additional new fields) has
apparently
ussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook
> *Sent:* Monday, March 17, 2014 11:18 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Web Service Insert error
>
>
>
> **
>
> Joe,
>
> Yes, that's one of the things that I ch
st System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Monday, March 17, 2014 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Web Service Insert error
**
Joe,
Yes, that's one of the things that I checked early on, that we are mapping the
field all the way t
om: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Monday, March 17, 2014 12:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Web Service Insert error
**
Joe,
Yes, that's one of the things that I checked early on, that we are mapping
the fi
ailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook
> *Sent:* Monday, March 17, 2014 12:18 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Web Service Insert error
>
>
>
> **
>
> Joe,
>
> Yes, that's one of the things that I checked early on, that
d them :)
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Tuesday, March 18, 2014 11:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Web Service Insert error
**
That's a great thing to check, but I've already done the side-by-side
he file, but it looks something like
>> arjavaplugin.log. That file contains a trace of every Web Service
>> transaction that happens, be it a success or failure.
>>
>>
>>
>> Joe
>>
>>
>> ------------------
>>
>> *From:* Action Request System discussion
a trace of every Web Service
>>> transaction that happens, be it a success or failure.
>>>
>>>
>>>
>>> Joe
>>>
>>>
>>> --
>>>
>>> *From:* Action Request System discussion list(ARSList
ng.
>>>>
>>>>
>>>>
>>>> Which specific log file are you looking at? You have to look at the AR
>>>> Java plugin log (the file that cannot be turned off). I cannot recall
>>>> offhand the exact name of the file, but it looks so
t;>
>>>>> Which specific log file are you looking at? You have to look at the AR
>>>>> Java plugin log (the file that cannot be turned off). I cannot recall
>>>>> offhand the exact name of the file, but it looks something like
>>>>> arjavaplu
Wednesday, March 19, 2014 10:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Web Service Insert error
**
What type of form is the form that is calling the web service?
On Mar 19, 2014 8:32 PM, "Rick Cook" wrote:
**
Thanks, Joe, I had forgotten about that file.
I dug through it wi
ion Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Wednesday, March 19, 2014 10:42 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Web Service Insert error
>
>
>
> **
>
> What type of form is the form that
you.
Cheers
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Tuesday, March 18, 2014 10:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Web Service Insert error
I wish I could remember the full details
AM
To: arslist@ARSLIST.ORG
Subject: Re: Web Service Insert error
**
Although field 8 wouldn't be required on a DO form so if it were a DO form
and field 8 was erroring because of a null value it would indicate an issue
with a push field action to a regular form not the WS itself. Alas
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, March 20, 2014 11:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Web Service Insert error
Since I think you said it bombs even when trying from SoapUI then you can
eliminate the custom 7.1 system completely from the debugging.
SList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, March 20, 2014 11:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Web Service Insert error
I see the error from the Filter in the Fault String
Say I create a new form "FormA". Standard Fields only.
I create a
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