Re: Remedy OnDemand - SaaS platform discussion

2010-11-18 Thread Jarl Grøneng
2010/11/17 Carey Matthew Black : > > I also think that BMC could be able to offer a similar "skeleton" web > service that would allow for asynchronous processing too. (Pass out a > transaction key that the customer side would later login to their ARS > and pass back the results when their code fini

Re: Remedy OnDemand - SaaS platform discussion

2010-11-16 Thread John Sundberg
Very interesting... Have you seen Kinetic Task? Basically an asynchronous task engine that runs similar to how you describe. It can run on the same server as ARS or outside the server too. It allows you to eliminate many of the unnecessary steps that filters are currently doing in-phase and le

Re: Remedy OnDemand - SaaS platform discussion

2010-11-16 Thread Carey Matthew Black
Ok... so it has been a long time since I posted... Just a long time Remedy hack with a few dreams here... ( AKA: A customer who thinks BMC can) But I wanted to throw out a few ideas on one of these threads... RE: " > Some even need a software to be installed on the server. How this would be

Re: Remedy OnDemand - SaaS platform discussion

2010-11-15 Thread Brock, Anne
m discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jiri Pospisil Sent: Monday, November 15, 2010 1:42 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy OnDemand - SaaS platform discussion ** ++ Please Read Th

Re: Remedy OnDemand - SaaS platform discussion

2010-11-15 Thread Jiri Pospisil
n Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brock, Anne Sent: 11 November 2010 16:14 To: arslist@ARSLIST.ORG Subject: Re: Remedy OnDemand - SaaS platform discussion ** Please talk to your account reps if you want to learn more about Remedy on Demand! Here are

Re: Remedy OnDemand - SaaS platform discussion

2010-11-11 Thread Brock, Anne
SList) [mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore Sent: Thursday, November 11, 2010 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy OnDemand - SaaS platform discussion ** Anne, While I understand that details are changing, I don't believe they're changing that

Re: Remedy OnDemand - SaaS platform discussion

2010-11-11 Thread Benedetto Cantatore
** From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Chowdhury, Tauf [tauf.chowdh...@frx.com] Sent: Thursday, November 11, 2010 8:42 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy OnDemand - SaaS platform discussion ** Anne, Th

Re: Remedy OnDemand - SaaS platform discussion

2010-11-11 Thread Brock, Anne
ions are my own*** From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Chowdhury, Tauf [tauf.chowdh...@frx.com] Sent: Thursday, November 11, 2010 8:42 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy OnDemand - SaaS platform discussion ** Anne, Thanks for a

Re: Remedy OnDemand - SaaS platform discussion

2010-11-11 Thread Chowdhury, Tauf
Subject: Re: Remedy OnDemand - SaaS platform discussion Hi Ann, i just realized you posted already. My question is, are all the database instances in the same database server? How are the resources from the database server shared among all the instances? Is the storage shared too? Guillaume

Re: Remedy OnDemand - SaaS platform discussion

2010-11-11 Thread Guillaume Rheault
System discussion list(ARSList) [arsl...@arslist.org] on behalf of Brock, Anne [anne_br...@bmc.com] Sent: Thursday, November 11, 2010 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy OnDemand - SaaS platform discussion ** Please talk to your account reps if you want to learn more about Remedy on

Re: Remedy OnDemand - SaaS platform discussion

2010-11-11 Thread Guillaume Rheault
nt: Thursday, November 11, 2010 10:24 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy OnDemand - SaaS platform discussion John, I think the AR System platform can work well in a SaaS model. So I think it's more like what kind of applications are appropriate for SaaS. I don't think a full

Re: Remedy OnDemand - SaaS platform discussion

2010-11-11 Thread Brock, Anne
Please talk to your account reps if you want to learn more about Remedy on Demand! Here are my comments, but please review our website and talk to your rep for official comments. I wouldn't normally post this much to this list, but I didn't want some misconceptions getting hardened in stone. 1)

Re: Remedy OnDemand - SaaS platform discussion

2010-11-11 Thread Chowdhury, Tauf
ent: Thursday, November 11, 2010 10:24 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy OnDemand - SaaS platform discussion John, I think the AR System platform can work well in a SaaS model. So I think it's more like what kind of applications are appropriate for SaaS. I don't think a fu

Re: Remedy OnDemand - SaaS platform discussion

2010-11-11 Thread Guillaume Rheault
john.sundb...@kineticdata.com] Sent: Thursday, November 11, 2010 7:00 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy OnDemand - SaaS platform discussion ** Tauf/Guillaume/ARSList, Do you think ARSystem is designed for a SAAS model? (somewhat - refers back to the previous posting of "Works as designed&quo

Re: Remedy OnDemand - SaaS platform discussion

2010-11-11 Thread Danny Kellett
Very well said John From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: 11 November 2010 11:59 To: arslist@ARSLIST.ORG Subject: Re: Remedy OnDemand - SaaS platform discussion ** I was there too. It is always

Re: Remedy OnDemand - SaaS platform discussion

2010-11-11 Thread John Sundberg
Tauf/Guillaume/ARSList, Do you think ARSystem is designed for a SAAS model? (somewhat - refers back to the previous posting of "Works as designed") -John On Nov 10, 2010, at 4:53 PM, Chowdhury, Tauf wrote: ** Listers, Hey, I just wanted to get your opinions on the Remedy SaaS vision. I was

Re: Remedy OnDemand - SaaS platform discussion

2010-11-11 Thread John Sundberg
I was there too. It is always entertaining/interesting/uncomfortable to have a person from a vendor talk about their product -- when it is clear they do not understand the capability of their product. Especially when it is in a room full of 10+ year veterans -- who really do know their stuf

Re: Remedy OnDemand - SaaS platform discussion

2010-11-10 Thread Guillaume Rheault
x.com] Sent: Wednesday, November 10, 2010 4:53 PM To: arslist@ARSLIST.ORG Subject: Remedy OnDemand - SaaS platform discussion ** Listers, Hey, I just wanted to get your opinions on the Remedy SaaS vision. I was at the Column Roadshow in NYC where the BMC rep presenting Remedy OnDemand got hammer

Remedy OnDemand - SaaS platform discussion

2010-11-10 Thread Chowdhury, Tauf
Listers, Hey, I just wanted to get your opinions on the Remedy SaaS vision. I was at the Column Roadshow in NYC where the BMC rep presenting Remedy OnDemand got hammered on issues with the SaaS platform. Mainly, it was around the "loss" of control and limited support of customizations. There were