OT: Supportweb Hilarity

2009-06-02 Thread Pierson, Shawn
Is anyone else having this issue with Supportweb today? Follow these steps: 1) Navigate to http://supportweb.remedy.com/ 2) When the box appears asking you to complete a survey, click No. 3) The button appears to do nothing and you're stuck. I verified this in IE and Firefox and

Re: OT: Supportweb Hilarity

2009-06-02 Thread Lammey, Peter A.
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 9:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity ** Is anyone else having this issue with Supportweb today? Follow these steps: 1

Re: OT: Supportweb Hilarity

2009-06-02 Thread Pruitt, Christopher J
-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Tuesday, June 02, 2009 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Supportweb Hilarity ** If you close the window an go back in though, it seems

Re: OT: Supportweb Hilarity - I got around it.

2009-06-02 Thread Pruitt, Christopher J
. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Tuesday, June 02, 2009 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Supportweb Hilarity ** If you close the window an go back in though, it seems that the survey pop up doesnt

Re: Supportweb Hilarity

2009-06-02 Thread Bing
) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 6:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity ** Is anyone else having this issue with Supportweb today? Follow these steps

Re: Supportweb Hilarity

2009-06-02 Thread Mark Lev
02, 2009 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity ** I'm with you, Shawn. There shouldn't need to be a workaround for us to bypass a feedback survey. Perhaps the BMC testing team never considered a no answer in their test plans? -- Bing Bradford Bingel

Re: Supportweb Hilarity

2009-06-02 Thread Roberts, Chas
...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Tuesday, June 02, 2009 8:01 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity ** I just clicked no and it worked as expected. Perhaps they fixed, or I'm

Re: Supportweb Hilarity

2009-06-02 Thread Rick Cook
BMC has a testing team? I thought WE were their testing team. Rick -Original Message- From: Bing b...@itm3.com Date: Tue, 2 Jun 2009 07:39:57 To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity I'm with you, Shawn. There shouldn't need to be a workaround

Re: Supportweb Hilarity

2009-06-02 Thread Roberts, Chas
-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, June 02, 2009 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity ** BMC has

Re: Supportweb Hilarity

2009-06-02 Thread Grooms, Frederick W
@ARSLIST.ORG Subject: Re: Supportweb Hilarity Apparently whether you take the survey or not, you cannot access support web resources. Perhaps this is a way to eliminate that service? Yours truly, Charles H. Roberts, 4th Customer Service Manager (CSM) Riverside County Information

Re: Supportweb Hilarity

2009-06-02 Thread Van Sickle, James W
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Tuesday, June 02, 2009 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Supportweb Hilarity I just logged in thru http://www.bmc.com/support/ and did not get

Re: Supportweb Hilarity

2009-06-02 Thread Smith, Ron [TBC]
503-216-7866 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Tuesday, June 02, 2009 8:01 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity ** I just clicked no and it worked as expected. Perhaps they fixed, or I'm just

Re: OT: Supportweb Hilarity

2009-06-02 Thread Axton
) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Tuesday, June 02, 2009 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Supportweb Hilarity ** If you close the window an go back in though, it seems that the survey pop up doesnt appear. But you are right, the pop up

Re: OT: Supportweb Hilarity

2009-06-02 Thread Ian Trimnell
Pierson, Shawn wrote: ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to _http://supportweb.remedy.com/_ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I

Re: OT: Supportweb Hilarity

2009-06-02 Thread Kemes, Lisa
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ian Trimnell Sent: Tuesday, June 02, 2009 3:40 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Supportweb Hilarity ** Pierson, Shawn wrote: ** Is anyone else having this issue with Supportweb

Re: OT: Supportweb Hilarity

2009-06-02 Thread Jase Brandon
I just tried and it seems to be working fine now using IE 6.. Thanks, Jase On Tue, Jun 2, 2009 at 3:40 PM, Ian Trimnell i.d.trimn...@open.ac.ukwrote: ** Pierson, Shawn wrote: ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to

Re: OT: Supportweb Hilarity

2009-06-02 Thread Tami Palacky
i had the same issue over a week ago. at one point, the button to move forward disappeared and i was not able to complete the survey. guess they really didnt want my opinion after all. probably a good thing :) Tami Palacky Remedy Developer DEV Technology Reston, VA On Jun 2, 3:40 pm, Ian

Re: OT: Supportweb Hilarity

2009-06-02 Thread Axton
Just a note to everyone; this issue should now be resolved. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a