Is anyone else having this issue with Supportweb today?
Follow these steps:
1) Navigate to http://supportweb.remedy.com/
2) When the box appears asking you to complete a survey, click No.
3) The button appears to do nothing and you're stuck.
I verified this in IE and Firefox and
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Tuesday, June 02, 2009 9:13 AM
To: arslist@ARSLIST.ORG
Subject: OT: Supportweb Hilarity
**
Is anyone else having this issue with Supportweb today?
Follow these steps:
1
-mail by
mistake.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
Sent: Tuesday, June 02, 2009 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Supportweb Hilarity
**
If you close the window an go back in though, it seems
.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
Sent: Tuesday, June 02, 2009 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Supportweb Hilarity
**
If you close the window an go back in though, it seems that the survey
pop up doesnt
)
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Tuesday, June 02, 2009 6:13 AM
To: arslist@ARSLIST.ORG
Subject: OT: Supportweb Hilarity
**
Is anyone else having this issue with Supportweb today?
Follow these steps
02, 2009 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Supportweb Hilarity
**
I'm with you, Shawn. There shouldn't need to be a workaround for us
to bypass a feedback survey.
Perhaps the BMC testing team never considered a no answer in their
test plans?
-- Bing
Bradford Bingel
...@riversidecountyit.org
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: Tuesday, June 02, 2009 8:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Supportweb Hilarity
**
I just clicked no and it worked as expected. Perhaps they fixed, or I'm
BMC has a testing team? I thought WE were their testing team.
Rick
-Original Message-
From: Bing b...@itm3.com
Date: Tue, 2 Jun 2009 07:39:57
To: arslist@ARSLIST.ORG
Subject: Re: Supportweb Hilarity
I'm with you, Shawn. There shouldn't need to be a workaround
-8699
eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, June 02, 2009 8:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Supportweb Hilarity
**
BMC has
@ARSLIST.ORG
Subject: Re: Supportweb Hilarity
Apparently whether you take the survey or not, you cannot access support
web resources. Perhaps this is a way to eliminate that service?
Yours truly,
Charles H. Roberts, 4th
Customer Service Manager (CSM)
Riverside County Information
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Tuesday, June 02, 2009 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: [ARSLIST] Supportweb Hilarity
I just logged in thru http://www.bmc.com/support/ and did not get
503-216-7866
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: Tuesday, June 02, 2009 8:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Supportweb Hilarity
**
I just clicked no and it worked as expected. Perhaps they fixed, or I'm
just
)
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
Sent: Tuesday, June 02, 2009 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Supportweb Hilarity
**
If you close the window an go back in though, it seems that the survey pop
up doesnt appear.
But you are right, the pop up
Pierson, Shawn wrote:
**
Is anyone else having this issue with Supportweb today?
Follow these steps:
1. Navigate to _http://supportweb.remedy.com/_
2. When the box appears asking you to complete a survey, click No.
3. The button appears to do nothing and you're stuck.
I
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ian Trimnell
Sent: Tuesday, June 02, 2009 3:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Supportweb Hilarity
** Pierson, Shawn wrote:
**
Is anyone else having this issue with Supportweb
I just tried and it seems to be working fine now using IE 6..
Thanks,
Jase
On Tue, Jun 2, 2009 at 3:40 PM, Ian Trimnell i.d.trimn...@open.ac.ukwrote:
** Pierson, Shawn wrote:
** Is anyone else having this issue with Supportweb today?
Follow these steps:
1. Navigate to
i had the same issue over a week ago. at one point, the button to
move forward disappeared and i was not able to complete the survey.
guess they really didnt want my opinion after all. probably a good
thing :)
Tami Palacky
Remedy Developer
DEV Technology
Reston, VA
On Jun 2, 3:40 pm, Ian
Just a note to everyone; this issue should now be resolved.
Axton Grams
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a
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