isk Users Mailing List - Non-Commercial
> Discussion
> Subject: Re: [Asterisk-Users] ACD with polycom ip
> phones
>
>
> On 1/24/06, Douglas Garstang
> <[EMAIL PROTECTED]> wrote:
> > Why do you need a patch? We have ACD/Asterisk
> 1.2.1 working well with Polycom I
On 1/26/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
> Hello,
>
> Can you provide a patch from your special branch for
> asterisk-1.2.3 ?
> can you post a how-to ?
>
> Even these features won't be include in th main
> branche a patch should be available.
>
Harry -
There is a patch available
Hello,
Can you provide a patch from your special branch for
asterisk-1.2.3 ?
can you post a how-to ?
Even these features won't be include in th main
branche a patch should be available.
Regards
harry
--- BJ Weschke <[EMAIL PROTECTED]> a écrit :
> On 1/25/06, Douglas Garstang
> <[EMAIL PROTECT
Ah ok. Swt. :)
-Original Message-
From: BJ Weschke [mailto:[EMAIL PROTECTED]
Sent: Wed 1/25/2006 6:04 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Cc:
Subject: Re: [Asterisk-Users] ACD with polycom ip phones
On 1/25/06, Douglas Garstang <[EMAIL PROTECTED]> wrote:
> I've tried that. Setting acd-login-logout and acd-agent-available to 1 causes
> the appearance to automatically log in when the phones comes up, and stays up
> the entire time. I'll have another shot it in a bit tho maybe I missed
>
BJ Weschke [mailto:[EMAIL PROTECTED]
Sent: Wednesday, January 25, 2006 3:15 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] ACD with polycom ip phones
On 1/24/06, Douglas Garstang <[EMAIL PROTECTED]> wrote:
> Thanks, but there's an ava
On 1/24/06, Douglas Garstang <[EMAIL PROTECTED]> wrote:
> Thanks, but there's an avail/unavail button on the Polycom phones? I dn't
> think so. We've been able to log agents in and out with the phones for a long
> time... I'm referring to the agent status being displayed on the graphic
> dis
Original Message-
From: BJ Weschke [mailto:[EMAIL PROTECTED]
Sent: Tuesday, January 24, 2006 3:45 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] ACD with polycom ip phones
On 1/24/06, Douglas Garstang <[EMAIL PROTECTED]> wrote:
> Oo.
On 1/24/06, Douglas Garstang <[EMAIL PROTECTED]> wrote:
> Oo I thought that this was a Polycom limitation, rather than an
> Asterisk one. Your saying that the Polycom phones would receive SIP
> signalling that would allow them to dynamically update the appearance display
> to show if an
-
From: BJ Weschke [mailto:[EMAIL PROTECTED]
Sent: Tuesday, January 24, 2006 12:14 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] ACD with polycom ip phones
On 1/24/06, Douglas Garstang <[EMAIL PROTECTED]> wrote:
> Why do you need a patch
On 1/24/06, Douglas Garstang <[EMAIL PROTECTED]> wrote:
> Why do you need a patch? We have ACD/Asterisk 1.2.1 working well with Polycom
> IP phones. Haven't done much with 1.2.2 yet. Is there some sort of issue?
>
> About the only thing that doesn't work is the appearances don't display the
> log
Why do you need a patch? We have ACD/Asterisk 1.2.1 working well with Polycom
IP phones. Haven't done much with 1.2.2 yet. Is there some sort of issue?
About the only thing that doesn't work is the appearances don't display the
login/logout status with the icon of an agent in an ACD Queue. Every
On 12/19/05, Kevin P. Fleming <[EMAIL PROTECTED]> wrote:
> Matthew wrote:
>
> > For the uninitiated among us (myself included) what is ACD login/logout
> > support?
>
> The Polycom phones can send XML NOTIFY messages to signal to the server
> the agent is logged in/out/paused. I know of no document
, 2005 4:10 AM
To: Douglas Garstang
Cc: asterisk-users@lists.digium.com
Subject: RE: [Asterisk-Users] ACD with polycom ip phones
Hello Douglas,
You can enable ACD in sip.cfg and phone.cfg of the
polycom phones.
Polycom send SUBSCRIBE to server .
Harry
--- Douglas Garstang <[EMAIL PROTECTED]
logged in though.
-Original Message-
From: BJ Weschke [mailto:[EMAIL PROTECTED]
Sent: Tuesday, December 20, 2005 5:44 AM
To: [EMAIL PROTECTED]; Asterisk Users Mailing List - Non-Commercial
Discussion
Subject: Re: [Asterisk-Users] ACD with polycom ip phones
On 12/20/05, [EMAIL PROTECTE
Hints and queues are different things.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Tuesday, December 20, 2005 6:03 AM
To: BJ Weschke
Cc: asterisk-users@lists.digium.com; [EMAIL PROTECTED]
Subject: Re: [Asterisk-Users] ACD with polycom ip phones
> So,
> So, in theory, if the agent "channel" had a hint
> extension and
> provided device state updates based on whether the
> agent was logged in
> or out, this would probably work then as the buddy
> watch feature does
> now with the Polycoms.
>
> This is probably worth some further investigation.
On 12/20/05, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
> Hello Douglas,
>
> You can enable ACD in sip.cfg and phone.cfg of the
> polycom phones.
> Polycom send SUBSCRIBE to server .
>
> Harry
> --- Douglas Garstang <[EMAIL PROTECTED]> a écrit
> :
>
> > You can configure Asterisk to log an agent
d play a sound file indicating as
> such.
>
>
> -Original Message-
> From: BJ Weschke [mailto:[EMAIL PROTECTED]
> Sent: Mon 12/19/2005 7:43 PM
> To: [EMAIL PROTECTED]; Asterisk Users Mailing
> List - Non-Commercial Discussion
>
Hello,
Polycom phones send SUBSCRIBE message for login .
Harry
--- BJ Weschke <[EMAIL PROTECTED]> a écrit :
> On 12/18/05, [EMAIL PROTECTED]
> <[EMAIL PROTECTED]> wrote:
> > Hello,
> >
> > Polycom ip soundpoint support ACD login/logout .
> > Can we configure asterisk with polycom ACD
> support?
iling List - Non-Commercial
Discussion
Cc:
Subject: Re: [Asterisk-Users] ACD with polycom ip phones
On 12/18/05, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
> Hello,
>
> Polycom ip soundpoint support ACD login/
On 12/18/05, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
> Hello,
>
> Polycom ip soundpoint support ACD login/logout .
> Can we configure asterisk with polycom ACD support?
>
Like the Park button functionality that was recently "figured out"
here with Polycom phones, I'd bet ACD login/logout fun
Which standard for ACD login/logout ?
--- "Kevin P. Fleming" <[EMAIL PROTECTED]> a écrit
:
> Adam Goryachev wrote:
>
> > Could chan_sip simply start executing the DP at a
> particular
> > extension ?? or would that require the existence
> of a channel, which
> > there isn't really since it is ju
Adam Goryachev wrote:
Could chan_sip simply start executing the DP at a particular
extension ?? or would that require the existence of a channel, which
there isn't really since it is just XML not RTP???
chan_sip _could_ do anything at all. However, since these are not INVITE
requests, startin
So we have to add a context like this to login/logout
agents.
I add 4 agent in a queue with roundrobin strategy .
What's going on if the first available agent don't
answer the call ?
Asterisk-1.2
[agents]
;Agent Login
exten=> 501,1,AgentCallbackLogin(||[EMAIL PROTECTED])
;Agent Logout
exten=> 5
On Mon, 2005-12-19 at 07:21 -0600, Kevin P. Fleming wrote:
> Matthew wrote:
>
> > For the uninitiated among us (myself included) what is ACD login/logout
> > support?
>
> The Polycom phones can send XML NOTIFY messages to signal to the server
> the agent is logged in/out/paused. I know of no do
When ACD is used the queues and agents are configured
so agents have to send agent id and password to become
available in a queue .
Harry
--- Matthew a écrit :
> [EMAIL PROTECTED] wrote:
> > Polycom ip soundpoint support ACD login/logout .
> > Can we configure asterisk with polycom ACD
> suppo
Matthew wrote:
For the uninitiated among us (myself included) what is ACD login/logout
support?
The Polycom phones can send XML NOTIFY messages to signal to the server
the agent is logged in/out/paused. I know of no documentation on the
messages (although they don't look that hard to parse),
[EMAIL PROTECTED] wrote:
Polycom ip soundpoint support ACD login/logout .
Can we configure asterisk with polycom ACD support?
For the uninitiated among us (myself included) what is ACD login/logout
support?
Thanks,
Matthew
___
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