Hey John,
Our network is not design to accept high volume termination customers as we use
dedicated PRI-T1 to terminate traffic. If we accept high volume termination
customers, we may end up affecting call capacity to our existing customers.
This is a business decision not to accept customers f
*Hello Moe:*
Please don't get discouraged and disheartened with the info that has been
exchanged earlier. The technology has been tested well and it works. As
Simon pointed out, VoIP as a technology is just fine.
With regards to the implementation, a traditional telephone system has
exactly th
Word of warning about pre-paid CC. They appear to have an expiry (plus a
service charge which has no real bearing on the point of this discussion
but had everything to do with my kid's iTunes account :-) ).
Not sure how the expiration fits legally with the "gift certificate"
legistlation preventin
Or perhaps having an adjustable low-water mark on the account so that a week or
month's worth of billing is kept at any time. That would give some leeway in
dealing with CC issues. In our case I could justify keeping $100 there all the
time. With today's best rates that's only a few of dollars a
Hi Stephan,
I also should have mentioned that the lack of post-payments give resellers an
opportunity to mark up the service and offer it to others. It would be us
bearing the burden of maintaining credit card validity.
- Original Message -
> John,
>
> This is why we have an option to
Does Unlimitel allow you to add credit in advance? This would be really
useful to prevent this kinds of problems.
I have 3 employees who are authorized to use the creditcard I use with
Unlimitel and its really hard to keep track of the balances to make sure
there is enough funds to cover next char
* John Van Ostrand [100804 14:09]:
>
> Finally prepay seems to be better accepted by consumers than business.
I don't really want get into this, except to say this:
1) As a business, I use a few pre-paid services.
2) Those services are always cheaper, because *I* accept the risk
instead of t
John,
This is why we have an option to use 2 credit cards in your account profile.
You can have a backup credit card in your profile for situations like this.
You can purchase a $100.00 prepaid credit card from your local corner store and
use it as a backup credit card under your Unlimitel prof
I think I see part of the problem with Unlimitel's business model. Typically as
a consumer I don't fully appreciate problems until they happen to me. I may not
think about how I might be unable to provide a credit card in a 24 hour period
to keep service running. When it does happen I would be
Dont let me put you off Moe
I have been using voip/asterisk now for about 6 years and has been a real
learning experience.
Key is to educate yourself first and understand what it can and cannot do.
Does not nec. suit everyone.
I have had system hacked myself years ago but again totally my ow
(trimmed the replies a bit, it was getting long)
Hi Moe,
VoIP as a technology is just fine. It's implementation that gets you in
trouble.
Most of the toll fraud that we're talking about here are caused by two
simple things:
- A system being on the public internet accepting traffic from any
I absolutely understand your reasoning. And it's also more business for you if
the customer goes over $0. It's like asking Bell Canada to not provide long
distance service by default. It would be depriving them of their good chunk of
revenue source and it's un-fair. But maybe an option to TR
Hummm.i joined this list because I wanted to convert our 3 offices to
VOIP...i've learned more in the last 24hrs than I have in the last 6months,
definitely thinking of putting off the decision till the technology gets
better ,
So, although I agree that we shouldnt air out dirty laundry (and
Hey Tony,
I hear you. We had customers who got their system hacked and rank up a bill of
$7,000 in just 2 hours. I was the one who called the customer at 23:00 on a
Thursday night asking what was going on. Imagine if we didn't called the
customer, it would had went all night for $60,000!!!
I k
This has been a most entertaining and in the end quite a constructive feed.
Just my opinion.
A couple of years ago I went to a conference in Florida for vici and met a
couple of fellas from Brazil, they had been wrestling with fraud, hacked
systems etc for call center clients in Brazil just ONE in
I think Stephan has got it about right, however he may want to look a
product offering for new Asterisk (TAUG) members who basically want to
experiment with VoIP lines.
Although $50 is not a lot of money a six month introductory rate ($25) for
new customers may bring in some new clients that can be
Whoa. I did not mean to open a can of worms.
I have resolved a problem by providing Unlimitel with my girlfriend's
credit card # to authorize a payment for $12, after getting my
girlfriend in the middle of the day over to McGill to scan her credit
card form and signature (she was not too happy :)
Reza, I understand where you're coming from but for me this is like when
somebody asks for a reference and you can't give it because the person
was useless. People come and ask TAUG who they would recommend, so if
you've had a good experience with a company you put their name forth, if
that happens
Liviu,
Back then we had a residential service for $18.95/month. We stopped offering
this service to new customers in 2008 (or 2007, can't remember) but we keep
serving existing residential customers with our $18.95/month service.
Our VoIP a la carte is for PBX business customers. We do have res
Reza, you're probably right that Stephane should have found a better way to
deal with your account when it only contained a low usage DID. What he has
in place now is the right solution ($50/yr min per account). As Stephane
found out, it's better to just change the pricing so it works for the
busi
Hello Stephan,
Was there ever an announcement from Unlimitel about shifting to
Business-only customers ?
The service was clearly marketed for Resindential and Business back in
2006 when I signed up,
See a copy of the web site from back then:
http://web.archive.org/web/20060101013903/www.unlimitel.
Reza,
Just as an example, here's how we calculate our cost of support per DID:
As an example, I will use some fake numbers as a total of employees and DIDs,
but our average cost per DID is our real number.
Let's say we support 35,000 DIDs in Canada with 15 full time person for
billing, support
Reza,
You were generating $3.00/month in VoIP minutes. We couldn't keep your account
active with such low usage.
For some reasons, we got a lot of customers with very low usage accounts
(almost 25% of our customer base as of last year) and we needed to do something
about it. The same customer
23 matches
Mail list logo
