Altec;475049 Wrote:
> Yes Hans, I have an update:
>
> I have changed my opinion about Logitech customer service after a
> friendly person called me today. What a drastic contrast to my first
> experience! I now once again trust this company and their products,
> thanks to Peter from Logitech Cu
Yes Hans, I have an update:
I have changed my opinion about Logitech customer service after a
friendly person called me today. What a drastic contrast to my first
experience! I now once again trust this company and their products,
thanks to Peter from Logitech Customer Care in Switzerland, who b
Altec;474665 Wrote:
> Thanks Daniel. No call yet and no mail but the day isn't over (well it
> is here in Denmark... and no response from the Danish support!) I would
> expect a fast respond from Logitech because of the things I have gone
> through. Nothing really happened Friday other than I kno
Djoel;474181 Wrote:
> Thanks Altec and hope you get your call on Monday and everything goes
> well, and no one scream at you.
> I sold my Transporter today,lost out on some cash but I least I have my
> sanity lol..
> Just couldn't keep something that was giving me such a head ache every
> time I
Altec;474179 Wrote:
> Thanks Djoel and good luck to you too!
>
> I expect to hear from someone at Logitech on Monday - I will have no
> problems with Logitech if they treat me well. I might even give them a
> good review in the future but lets see if they can change my mind... the
> Touch and Ra
Thanks Djoel and good luck to you too!
I expect to hear from someone at Logitech on Monday - I will have no
problems with Logitech if they treat me well. I might even give them a
good review in the future but lets see if they can change my mind... the
Touch and Radio was on my wishlist but I thin
Altec;473298 Wrote:
> Yes, good to see that someone cares - apology accepted.
> You do get frustrated when you spend your money on a product that
> should make your life more pleasant but instead steals your time and
> energy.
> I hope I will regain my trust in Logitech real soon... this is a goo
Yes, good to see that someone cares - apology accepted.
You do get frustrated when you spend your money on a product that
should make your life more pleasant but instead steals your time and
energy.
I hope I will regain my trust in Logitech real soon... this is a good
start.
--
Altec
--
And that's the way it's done.
Kudos to Logitech on this one.
--
fredrok
fredrok's Profile: http://forums.slimdevices.com/member.php?userid=24835
View this thread: http://forums.slimdevices.com/showthread.php?t=69869
Altec;473133 Wrote:
> Does anyone from Logitech ever read these threads?
Yes we do, and often.
First, Altec, let me apologize for the dreadful treatment you received
at the hands of Logitech Support. That is so far from the experience we
aim for it's hardly worth comparing. You were the victi
Altec,
Please check your PM...
--
Sam
Team Squeezebox
Sales and Marketing
Sam's Profile: http://forums.slimdevices.com/member.php?userid=29477
View this thread: http://forums.slimdevices.com/showthread.php?t=69869
_
Altec;473133 Wrote:
> Does anyone from Logitech ever read these threads?
Yes, you'll often see Logitech employees posting in these forums. But
the forums are not an official support channel. For that you need to
contact tech support ... oh, wait, you already did that... ;o)
--
aubuti
I really hate to be negative about these things because I always loved
the products I bought from Logitech though the years and I never had any
problems with them - well that is until now. What a shame because
someone from Logitech could probably fix my problem in no time... I just
need to be regi
I've also had nothing but excellent support -- both phone and email --
the few times I have needed it from Logitech (US). Maybe it's better in
some countries than others?
--
aubuti
aubuti's Profile: http://forums.slimdevic
Well I'm very sorry for you and that awful experience... So far I have
nothing but great things to say about them, regarding to squeeze or
Harmony remote... When first level (in my case France, or maybe from UK)
can't reply, they send u to next level, and that was Canada for harmony
(don't know f
Wow...that's completely opposite of all of my experiences with Logitech
customer service. In my opinion, Logitech has as good - if not better,
than any company I have had encountered...
--
timequest
timequest's Profile: h
First. I am sure that there are a lot of hard working people at
Logitech, trying to make great products - this is not meant for them.
I bought the duet and it can't connect to mysqueezebox.com when my
computer is off (all ports are open, it can ping and even see the ip
address for mysqueezebox.co
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