Re: Applecare on Powerbooks ?

On 12 Jan 2006, at 9:32 AM, Amber R. wrote: it is a rather sad state of affairs when Applecare Customer service does not understand their own policies and coverage Unfortunately, this is not confined to Apple. To my mind, the problem is that the techs (using the word loosely) a

Re: Applecare on Powerbooks ?

glad you finally got help... it's sad to hear Apple is suffering from the "hire cheap help" syndrome that's been afflicting tech support for so long... seems it's hard for middle managers to get the point that although it may reduce costs locally for a time, every negative experience custom

Re: Applecare on Powerbooks ?

On 12-Jan-06, at 7:11 AM, Tim Hodgson wrote: At 12:19 PM -0800 01/11/2006, Amber R. wrote: I have just had a very frustrating conversation with Applecare and was told that the keyboard and latch on my Powerbook are not covered at all. I'm pretty sure that's nonsense. See the T+Cs:

Re: Applecare on Powerbooks ?

At 12:19 PM -0800 01/11/2006, Amber R. wrote: >>I have just had a very frustrating conversation with Applecare and >>was told that the keyboard and latch on my Powerbook are not covered >>at all. I'm pretty sure that's nonsense. See the T+Cs: No

Re: Applecare on Powerbooks ?

Hello everybody, I have just had a very frustrating conversation with Applecare and was told that the keyboard and latch on my Powerbook are not covered at all. I am still under the Applecare warranty period and was actually told by Applecare technical support that these items were covered.

Re: Applecare on Powerbooks ?

Part of the plastic came off the battery latch of my dual USB iBook a few years ago and Applecare would not replace it, saying that this problem could have only been caused by user abuse, not a defective latch. I know I didn't abuse my iBook, but after talking to several techs, the only op

Re: Applecare on Powerbooks ?

On 1/11/06 3:19 PM, "Amber R." <[EMAIL PROTECTED]> wrote: > Hello everybody, > > I have just had a very frustrating conversation with Applecare and > was told that the keyboard and latch on my Powerbook are not covered > at all. > > I am still under the Applecare warranty period and was actually

Re: Applecare on Powerbooks ?

On 11-Jan-06, at 1:46 PM, rob wrote: I don't know what is wrong with your keyboard, but when two of our keys were malfunctioning, I made an appointment at the genuis bar, I took it in to the apple store, the genius took the keyboard out, removed six component pieces of the keyboard and rep

Re: Applecare on Powerbooks ?

I don't know what is wrong with your keyboard, but when two of our keys were malfunctioning, I made an appointment at the genuis bar, I took it in to the apple store, the genius took the keyboard out, removed six component pieces of the keyboard and replaced them. He never even me if I had

Re: Applecare on Powerbooks ?

Amber - I had a latch issue with my pb12 867 and it was replaced. I believe they actually replaced more than the latch, but I remember they replaced the latch as well. Good luck! --Van On 1/11/06, David Rodriguez <[EMAIL PROTECTED]> wrote: > Hi Amber, > > The squeaky wheel gets the grease. > >

Re: Applecare on Powerbooks ?

Hi Amber, The squeaky wheel gets the grease. Ask to speak with a supervisor and clearly EXPRESS your position that this is hardware by definition. http://www.apple.com/legal/applecare/app.html "An Apple-branded mouse and keyboard are also covered under the Plan if included with the Covere

Re: Applecare on Powerbooks ?

On 1/11/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > At 12:19 PM -0800 01/11/2006, Amber R. wrote: > >I have just had a very frustrating conversation with Applecare and > >was told that the keyboard and latch on my Powerbook are not covered > >at all. > > >Has anybody here had any problems wi

Re: Applecare on Powerbooks ?

At 12:19 PM -0800 01/11/2006, Amber R. wrote: I have just had a very frustrating conversation with Applecare and was told that the keyboard and latch on my Powerbook are not covered at all. Has anybody here had any problems with getting these two items repaired under Applecare ? Apple refus

Re: Applecare on Powerbooks ?

Amber R. wrote: Has anybody here had any problems with getting these two items repaired under Applecare ? Perhaps like batteries they are considered 'normal wear' items and as such aren't covered? Although it would be nice for these things to be spelled out better in the Applecare documentat