RE: Sharepoint for Help Desk Use

I think the point is that SharePoint itself doesn't do ticketing. If someone built a custom application on top of SharePoint to do ticketing, then that's a bit different. It's like asking "Does anyone use .NET to do ticketing", and the answer is pretty much "no" - .NET doesn't do ticketing. Tha

RE: Sharepoint for Help Desk Use

I am using a SharePoint based ticketing system. Works pretty well. I am curious why you think a SharePoint helpdesk system would not be a good tool? -Original Message- From: Ziots, Edward [mailto:ezi...@lifespan.org] Sent: Wednesday, May 23, 2012 5:30 AM To: NT System Admin Issues Subj

Re: Fun with Microsoft

Oh and that is SFW, although it might be suggestive. On Wed, May 23, 2012 at 4:17 PM, Jonathan Link wrote: > What about Agnes? > > On Wed, May 23, 2012 at 2:40 PM, Webster wrote: > >> No, let’s be Frank about this, it is Bob & Carol & Ted & Alice.***

Re: Fun with Microsoft

What about Agnes? On Wed, May 23, 2012 at 2:40 PM, Webster wrote: > No, let’s be Frank about this, it is Bob & Carol & Ted & Alice. > > ** ** > > Carl Webster > > Consultant and Citrix Technology Professional > > http://www.CarlWebster.co

Re: Fun with Microsoft

On Wed, May 23, 2012 at 3:15 PM, Micheal Espinola Jr wrote: >> Now we all know that Alice puts out > > You can get everything you want. Such as 12 color glossy 8x10 photographs with circles and arrows and a paragraph on the back of each one explaining what it is? -- Ben ~ Finally, powerful en

RE: Fun with Microsoft

Excepting Alice, at least at the restaurant... From: Micheal Espinola Jr [mailto:michealespin...@gmail.com] Sent: May-23-12 3:15 PM To: NT System Admin Issues Subject: Re: Fun with Microsoft You can get everything you want. -- Espi On Wed, May 23, 2012 at 11:35 AM, John C Owen wr

RE: share ipad screen

Thanks guys. Airplay with the relection app on a macbook did the trick! Jimmy -Original Message- From: Michael Leone [mailto:oozerd...@gmail.com] Sent: Wednesday, May 23, 2012 9:41 AM To: NT System Admin Issues Subject: Re: share ipad screen On Wed, May 23, 2012 at 12:34 PM, Jimmy Tran

Re: Fun with Microsoft

Bob and Carl, Ted and Al. On Wed, May 23, 2012 at 1:40 PM, Webster wrote: > No, let’s be Frank about this, it is Bob & Carol & Ted & Alice. > > ** ** > > Carl Webster > > Consultant and Citrix Technology Professional > > http://www.CarlWebster.com >

RE: Fun with Microsoft

And for peanuts, too! Daniel On May 23, 2012 3:09 PM, "John C Owen" wrote: > Now we all know that Alice puts out > > ** ** > > *From:* Steven Peck [mailto:sep...@gmail.com] > *Sent:* Wednesday, May 23, 2012 2:08 PM > *To:* NT System Admin Issues > *Subject:* Re: Fun with Microsoft > > **

Re: Fun with Microsoft

You can get everything you want. -- Espi On Wed, May 23, 2012 at 11:35 AM, John C Owen wrote: > Now we all know that Alice puts out > > ** ** > > *From:* Steven Peck [mailto:sep...@gmail.com] > *Sent:* Wednesday, May 23, 2012 2:08 PM > > *To:* NT System Admin Issues > *Subject:* Re: Fun w

RE: Solution For Remote Access

I thought Java was 2-bit? :) Carl Webster Consultant and Citrix Technology Professional http://www.CarlWebster.com > -Original Message- > From: Kurt Buff [mailto:kurt.b...@gmail.com] > Sent: Wednesday, May 23, 2012 1:21 PM > To: NT System Admin Issues > Subject: Re: Solution For Remote

RE: Fun with Microsoft

No, let's be Frank about this, it is Bob & Carol & Ted & Alice. Carl Webster Consultant and Citrix Technology Professional http://www.CarlWebster.com From: Steven Peck [mailto:sep...@gmail.com] Sent: Wednesday, May 23, 2012 1:08 PM To: NT System Admin Issues Subject:

RE: Fun with Microsoft

It was Joe and Mary, wasn't it? She used to go to the church club every week. They'd meet each other there, hold hands and think pure thoughts. From: Steven Peck [mailto:sep...@gmail.com] Sent: Wednesday, May 23, 2012 1:08 PM To: NT System Admin Issues Subject: Re: Fun with Microsoft John and

RE: Fun with Microsoft

Now we all know that Alice puts out From: Steven Peck [mailto:sep...@gmail.com] Sent: Wednesday, May 23, 2012 2:08 PM To: NT System Admin Issues Subject: Re: Fun with Microsoft John and Mary would never do that in the closet. You are thinking of Frank and Alice. On Wed, May 23, 2012 at 10:40 AM

RE: EST vs Sophos for Endpoint protection

I used Sophos years back, and was very happy with it. From: Stefan Jafs [stefan.j...@gmail.com] Sent: Wednesday, May 23, 2012 10:51 AM To: Heaton, Joseph@DFG; NT System Admin Issues Subject: EST vs Sophos for Endpoint protection I just went through a WebEx for the

Re: Solution For Remote Access

Yes - and BTW, the EX6000 and its larger kin support Macs, Windows, Android, and may by now also support iOS. One thing to note: If the client is Windows 64bit, you'll probably need to install both the 32bit and 64bit versions of Java. Kurt On Tue, May 22, 2012 at 10:22 PM, Matthew W. Ross wrot

RE: Fun with Microsoft

Maybe Mary prefers crunchy... Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory & Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa  19073 email: dgu...@che.org Office:  610.550.3595 | Cell: 610.955.6528 | Fax: 610.271.9440 For im

RE: Fun with Microsoft

See, I'm so used to ignoring extraneous information. : ) Thx for that, I needed a laugh today! Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory & Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa  19073 email: dgu...@che.org Office

Re: Solution For Remote Access

Indeed, and they have (or had, it's been a while since I looked) a broad range of products for this space - we have 4 units, of which three are pretty tiny and approaching EOL (Sonicwall 200 and Sonicwall 2000), and the fourth we purchased about a year ago (Aventail EX6000) and is extremely capable

Re: Fun with Microsoft

John and Mary would never do that in the closet. You are thinking of Frank and Alice. On Wed, May 23, 2012 at 10:40 AM, Jonathan Link wrote: > Stop John and Mary from conducting their affair in the server closet? > > > On Wed, May 23, 2012 at 1:26 PM, Guyer, Don wrote: > >> LOL...I was being sa

RE: Fun with Microsoft

> you use creamy PB instead of crunchy You left out except when it occurs in a month that has a "R" in its name. Then you send out for pizza, unless it's Tuesday and then you go out for Thai. -Original Message- From: Webster [mailto:webs...@carlwebster.com] Sent: Wednesday, May 23, 2012

RE: Fun with Microsoft

Same for MSFT exam questions now. Didn't used to be true. -Original Message- From: Webster [mailto:webs...@carlwebster.com] Sent: Wednesday, May 23, 2012 1:35 PM To: NT System Admin Issues Subject: RE: Fun with Microsoft Dude, that is such a simple question, you use creamy PB instead of

Re: Fun with Microsoft

Stop John and Mary from conducting their affair in the server closet? On Wed, May 23, 2012 at 1:26 PM, Guyer, Don wrote: > LOL...I was being sarcastic, thinking about the MCSE tests, Contoso, > NWTraders, how they would try and confuse you with useless information... > > "John and Mary brought i

RE: Fun with Microsoft

I know you were, hence #3 :-) I am easily confused, hence I stopped taking their cert tests. Dave -Original Message- From: Guyer, Don [mailto:dgu...@che.org] Sent: Wednesday, May 23, 2012 10:26 AM To: NT System Admin Issues Subject: RE: Fun with Microsoft LOL...I was being sarcastic, t

RE: Fun with Microsoft

Dude, that is such a simple question, you use creamy PB instead of crunchy. When I write Citrix exam questions, stuff like that is forbidden along with fake products, fake utilities or fake anything. Makes it very hard to come up with distracting answers. Carl Webster Consultant and Citrix T

RE: Fun with Microsoft

LOL...I was being sarcastic, thinking about the MCSE tests, Contoso, NWTraders, how they would try and confuse you with useless information... "John and Mary brought in PBJ sandwiches for lunch and DHCP stopped working. What would you do to troubleshoot the issue?" : ) Regards, Don Guyer Cath

Re: share ipad screen

On Wed, May 23, 2012 at 12:34 PM, Jimmy Tran wrote: > Does anyone have any ideas on how to share/present an ipad screen, > specifically Safari in an online meeting?  Everything I’ve found so far > either allows you to only join a meeting, show media and presentation files > but nothing for the scr

RE: Fun with Microsoft

No, that would be inefficient. 1. Sent them the VMDK of the affected server 2. I told them "It's broken. Please fix." 3. Included all information on the ESX system it was running on, and the SAN backend in detail, our network infrastructure, who our ISP is, why my commute route to work is, and n

RE: Fun with Microsoft

You gave them tons of extraneous information that has nothing to do with the issue you're experiencing, right?. Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory & Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa  19073 emai

RE: Fun with Microsoft

I forgot all about Northwind!!! -Original Message- From: Ken Schaefer [mailto:k...@adopenstatic.com] Sent: Wednesday, May 23, 2012 8:13 AM To: NT System Admin Issues Subject: RE: Fun with Microsoft How do you know they aren't nwtraders or fabrikam? Or Lilonco? On Wed, May 23, 2012 at

RE: Fun with Microsoft

How do you know they aren't nwtraders or fabrikam? Or Lilonco? On Wed, May 23, 2012 at 10:52 AM, David Lum wrote: > I am sending Microsoft one of our VM's so they can troubleshoot it. I > created an account in it called contoso.support. ~ Finally, powerful endpoint security that ISN'T a resou

Re: Fun with Microsoft

On Wed, May 23, 2012 at 10:52 AM, David Lum wrote: > I am sending Microsoft one of our VM’s so they can troubleshoot it. I > created an account in it called contoso.support. initech.support -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~

RE: TCP/IP stack reset

Seems like the vendor is somewhat correct - they may be relying on an authenticated TCP connection (e.g. this is one thing offered by NTLM authentication). If the connection is dropped, then the client needs to renegotiate the authentication. Some clients (like IE) will attempt this transparent

Re: TCP/IP stack reset

I guess so. I was RDPing into the server while troubleshooting the problem. The users were getting disconnected from their application but I was staying connected. On Wed, May 23, 2012 at 9:34 AM, Ken Schaefer wrote: > Are you asking from a UI point-of-view? A TCP RST, is not the same as > th

RE: TCP/IP stack reset

Are you asking from a UI point-of-view? A TCP RST, is not the same as the UI being reset - your client's Windows TCP/IP stack would renegotiate a TCP connection with the server. From a UI PoV you probably wouldn't see anything out of the ordinary (except maybe some lag). Cheers Ken From: Steve

Re: Office 2003 Running Under T/Services 2008 R2

I would say, that is silly! And do what Carl sayschange user /install mode or add/remove. On Wed, May 23, 2012 at 7:59 AM, Webster wrote: > I would uninstall it the same way, reboot and then install it using > Add/Remove. > > ** ** > > BTW, 2008 R2 is not on the supported list of OS fo

Re: Solution For Remote Access

On the firewalls they only support two concurrent sessions, or at least on my firewall device. I have a SonicWall SSL-VPN device that predated it. If you expect multiple concurrent sessions, I think this is still your best bet. On Wed, May 23, 2012 at 8:50 AM, James Kerr wrote: > Really? Maybe

Re: Solution For Remote Access

That's correct, works fine from inside the network, works fine if you connect externally with VPN. On Tue, May 22, 2012 at 5:23 PM, David Lum wrote: > So RDWeb works internally but not externally? > > ** ** > > *From:* James Kerr [mailto:cluster...@gmail.com] > *Sent:* Tuesday, May 22, 2012

Re: Solution For Remote Access

Really? Maybe I can kill two birds with one stone since I want to get rid of our fireboxes anyway. Going to give them a buzz also. Thanks. On Tue, May 22, 2012 at 11:33 PM, Jonathan Link wrote: > FYI Sonicswall's do this, too. > > > On Tuesday, May 22, 2012, James Kerr wrote: > >> I will be givin

RE: MS license Open vs. FPP

http://www.youtube.com/watch?v=fZ6f40jXdOM Carl Webster Consultant and Citrix Technology Professional http://www.CarlWebster.com From: Steven M. Caesare [mailto:scaes...@caesare.com] Subject: RE: MS license Open vs. FPP Makes me wonder, "Who can I turn to?". ~ Fin

Re: Sharepoint for Help Desk Use

Some help desk products have snap-ins to Share Point, so you could look at current vendor offerings to see if any integrate that way. We use Help Star, and the current version now integrates with Share Point. We are one rev behind so I cannot attest to what sort of integration though. Probabl

Re: Solution For Remote Access

Same for the cudas, no? On Wednesday, May 23, 2012, Ziots, Edward wrote: > Ouch Java bases solution, comfort, you going to be upgrading Java a lot to > stay current with the security holes in that thing… > > ** ** > > Z > > ** ** > > Edward Ziots > > CISSP, Security +, Network +

RE: Solution For Remote Access

Ouch Java bases solution, comfort, you going to be upgrading Java a lot to stay current with the security holes in that thing... Z Edward Ziots CISSP, Security +, Network + Security Engineer Lifespan Organization ezi...@lifespan.org From: Jonathan Link [mailto:jonathan.l...@gmail.c

Re: Solution For Remote Access

Yes. On Wednesday, May 23, 2012, Matthew W. Ross wrote: > They have a Java based solution? > > I know about the Barracuda model because Barracuda bought up the company > that was making the open source version of the same software (ssl-explorer > by 3SP Ltd). > > Good to see additional options. >

RE: Sharepoint for Help Desk Use

I'm evaluating it on behalf of my company to replace a number of different tools, including documents on shared drives. The ticketing system is definitely not one of things that it will replace. -Original Message- From: Ziots, Edward [mailto:ezi...@lifespan.org] Sent: Wednesday, May 23,

RE: Sharepoint for Help Desk Use

I could see sharepoint being a nice tool for the IT ops/helpdesk folks to store information, procedures etc etc. As a helpdesk ticketing system not so much.. Z Edward Ziots CISSP, Security +, Network + Security Engineer Lifespan Organization ezi...@lifespan.org -Original Message- From: B

RE: TCP/IP stack reset

NP Z Edward Ziots CISSP, Security +, Network + Security Engineer Lifespan Organization ezi...@lifespan.org From: Steve Ens [mailto:stevey...@gmail.com] Sent: Tuesday, May 22, 2012 4:24 PM To: NT System Admin Issues Subject: Re: TCP/IP stack reset That's what I figured. Thanks Z.