To: Multiple recipients of list ORACLE-L
Subject:RE: Oracle Arm Twisting?
Catherine,
We all feel your pain.
My only suggestion is to test heavily. For every hour of
patching that we have, we have several hours of
does it take ?
Regds,
Catherine
-Original Message-
From: Jay Hostetter
[mailto:[EMAIL PROTECTED]]
Sent: Thursday, August 15, 2002 8:38 PM
To: Multiple recipients of list ORACLE-L
Subject:RE: Oracle Arm Twi
ed
[EMAIL PROTECTED]
Sent by: [EMAIL PROTECTED]
08/15/2002 06:33 AM
Please respond to ORACLE-L
To: Multiple recipients of list ORACLE-L <[EMAIL PROTECTED]>
cc:
Subject: RE: Oracle Arm Twisting?
Licensing is normally complex. Oracle licensing is mor
RE: Oracle Arm Twisting?
Catherine,
We all feel your pain.
My only suggestion is to test heavily. For every hour of
patching that we have, we have several hours of pre-req research and testing
on another server. You simply can'
>Are you on Oracle Payroll as well ? If yes, is the Oracle
>Payroll as "buggy"
>as Oracle Human Resources ? The vendor is trying to persuade
>us to go on
>Oracle Payroll and I am hoping that the management will say NO.
Not yet, but we are going to go there. Damagement has already 'decided' :)
To: Multiple recipients of list ORACLE-L <[EMAIL PROTECTED]>
cc:
Subject: RE: Oracle Arm Twisting?
Licensing is normally complex. Oracle licensing is more complex than
most
other software.
The following is my personal interpretation of the rules
Agree with Rachel here - if you start getting the
feeling that they can't help you, get your stuff
reassigned. See "escalating your tar" in the TAR
section of metalink.
I don't think that they can reassign the TAR by
themselves, and if that is true, they have to just try
their best until you ask
E-LSubject: RE:
Oracle Arm Twisting?OK, I was a bit over
generalized. Yes, I know Anita knows her stuff as well as most of the
senior level support folks. My frustration is with the rocks that take
up the first line handling of TAR's. From my experience with them, the
only job
--Original Message-
From: Conboy, Jim [mailto:[EMAIL PROTECTED]]
Sent: Thursday, August 15, 2002 5:54 AM
To: Multiple recipients of list ORACLE-L
Subject: RE: Oracle Arm Twisting?
"I've called Oracle for a TAR once in the past 18 months."
Ah, my friend, but you'r
etary, trying to create a
table. I am guessing that they have a high turn over rate.
-Original Message-From: Rodd Holman
[mailto:[EMAIL PROTECTED]]Sent: Thursday, August 15, 2002 10:53
AMTo: Multiple recipients of list ORACLE-LSubject: RE:
Oracle Arm Twisting?OK, I was a bit
From: Conboy, Jim [mailto:[EMAIL PROTECTED]]
> Sent: Thursday, August 15, 2002 5:54 AM
> To: Multiple recipients of list ORACLE-L
> Subject: RE: Oracle Arm Twisting?
>
> "I've called Oracle for a TAR once in the past 18 months."
>
> Ah, my friend, but you'
OK, I was a bit over generalized. Yes, I know Anita knows her stuff as well as most of the senior level support folks. My frustration is with the rocks that take up the first line handling of TAR's. From my experience with them, the only job requirement is the ability to be present. Respira
To whose advantage is the complexity? It's sorta like automobile leasing...
Marketeers obfuscate it or make it hideously complex so they can interpret
to their own advantage. But on the flip side I hate it when gov't says
they're going to simplify taxation... "How much did you make? ... Send it
in
Licensing is normally complex. Oracle licensing is more complex than most
other software.
The following is my personal interpretation of the rules. You should
double check before taking action based on this interpretation.
One option that no one has talked about is swapping your licence.
, August 14, 2002 6:53
PM
Subject: RE: Oracle Arm Twisting?
Yes, Oracle support sucks, and is staffed with morons.
However one thing you get with Oracle support that you cannot get with third
party support is bug fixes and product upgrades. If you want this
without a support contract
Hostetter"
ations.com> cc: (bcc: Jack van
Zanen/nlzanen1/External/MEY/NL)
Sent by: Subject: RE: O
ving the problem ? sigh..
Regds,
Catherine
-Original Message-
From: Conboy, Jim [mailto:[EMAIL PROTECTED]]
Sent: Thursday, August 15, 2002 5:54 AM
To: Multiple recipients of list ORACLE-L
al Message-
From: John Kanagaraj [mailto:[EMAIL PROTECTED]]
Sent: Thursday, August 15, 2002 4:24 PM
To: Multiple recipients of list ORACLE-L
Subject: RE: Oracle Arm Twisting?
I agree with Catherine. Oracle Apps (es
Original Message-
>From: CHAN Chor Ling Catherine (CSC) [mailto:[EMAIL PROTECTED]]
>Sent: Wednesday, August 14, 2002 8:08 PM
>To: Multiple recipients of list ORACLE-L
>Subject: RE: Oracle Arm Twisting?
>
>
>I guess you are not using Oracle Human Resources Applications.
>F
From: Conboy, Jim [mailto:[EMAIL PROTECTED]]
Sent: Thursday, August 15, 2002 5:54 AM
To: Multiple recipients of list ORACLE-L
Subject: RE: Oracle Arm Twisting?
"I've called Oracle for a TAR once in the past 18 mo
she is. And she does. And she's the one in charge of the RDA project --
the Remote Diagnostic Agent
And from experience, yeah, some people at Oracle Support are less than
wonderful. And some (like Anita) are amazing.
As with everything, you win some, you lose some. Depends on who you
talk to.
Multiple recipients of list ORACLE-L <[EMAIL PROTECTED]>
cc:
Subject:RE: Oracle Arm Twisting?
Yes, Oracle support sucks, and is staffed with morons. However one thing
you get with Oracle support that you cannot get with third party support
is bug fixes and product upg
>
cc:
Subject:RE: Oracle Arm Twisting?
Yes, Oracle support sucks, and is staffed with morons. However one
thing
you get with Oracle support that you cannot get with third party support
is bug fixes and product upgrades. If you want this without a support
contract, you n
RACLE-L
To: Multiple recipients of list ORACLE-L <[EMAIL PROTECTED]>
cc:
Subject:RE: Oracle Arm Twisting?
Yes, Oracle support sucks, and is staffed with morons. However one thing
you get with Oracle support that you cannot get with third party suppor
She was a Senior Program Manager (don't know if that's Support or not) two
months ago, when I was whining about RDA problems. Anita's a great asset to
Oracle. I hope she's still there for Oracle's sake (and ours, too!). :)
Rich Jesse System/Database Administrator
[EMA
Yup, that's the way it works. :(
Jared
"Naveen Nahata" <[EMAIL PROTECTED]>
Sent by: [EMAIL PROTECTED]
08/14/2002 05:48 AM
Please respond to ORACLE-L
To: Multiple recipients of list ORACLE-L <[EMAIL PROTECTED]>
cc:
Subject:
Tim,
From our recent wrangling with Oracle Support. First off there is the
Support Sales folks who are absolutely idiots. Change as little with these
folks as you absolutely have to. And double check any quotes they send you,
most will not add up the first few times around. Also these fol
Anybody know if Anita Bardeen is still working for Oracle
Support?
--Walt
Weaver
Bozeman, Montana
-Original Message-From: Rodd Holman
[mailto:[EMAIL PROTECTED]]Sent: Wednesday, August 14, 2002
10:54 AMTo: Multiple recipients of list ORACLE-LSubject:
RE: Oracle Arm
Some background info on support pricing...
For the RDBMS and related database products, support pricing is based a
percentage of license pricing. Generally, "perpetual" licensing means just
that (i.e. forever), while 2-year lease pricing typically comes at 35% of
perpetual licenses and 4-year le
Yes, Oracle support sucks, and is staffed with morons. However one thing you get with Oracle support that you cannot get with third party support is bug fixes and product upgrades. If you want this without a support contract, you need to buy new licenses each time you upgrade.
Rodd
On W
Yes, you'll have to pay all along or repurchase for support unless
Oracle does something about this.
John P Weatherman
Database Administrator
Replacements Ltd.
-Original Message-
Sent: Wednesday, August 14, 2002 11:34 AM
To: Multiple recipients of list ORACLE-L
Maintenance cost is
What you said is right, Oracle can dictate terms on me, because I have
already implemented the system and spent a great deal in customizing it.
But the point is that I have to live with the mistakes that someone else made
in the past by overestimating the user base. e.g. For some modules we have
Steven,
Cancelling the contract and letting it expire may NOT be the answer.
You might have to pay the initial $$$ fee again and then the yearly
support fee. Granted the yearly support fee may be less but the initial
fee is like "space panties" (out of this world).
Ron
ROR mô¿ôm
>>> [EMAIL PR
Close to a wash, but actually ended up slightly more expensive to
create the new contract. :)
John P Weatherman
Database Administrator
Replacements Ltd.
-Original Message-
Sent: Wednesday, August 14, 2002 11:34 AM
To: Multiple recipients of list ORACLE-L
-- John Weatherman <[EMAIL
-- Naveen Nahata <[EMAIL PROTECTED]>
> Now they say, that this can't be done and the product license will be
> terminated if we want this. The thing is that Oracle support is useless(I
> get more help from this forum :) ), but we still want it, just in case.
Ever heard of "FUD"? That's what Or
-- John Weatherman <[EMAIL PROTECTED]>
> Keep in mind, you end up having to pay the purchase price again. So
> yes, the maint cost goes down, after paying the new inflated setup
> cost. We looked at the "let it expire" approach carefully...
Let me guess: it worked out nearly even because the
-- Naveen Nahata <[EMAIL PROTECTED]>
> Maintenance cost is much less to the purchase cost, but how can a company
> force us to renew the support contract? I'm ready to live without the
> support because I have not implemented a few modules. Does that mean that
> either we have to pay the suppor
Maintenance cost is much less to the purchase cost, but how can a company
force us to renew the support contract? I'm ready to live without the support
because I have not implemented a few modules. Does that mean that either we
have to pay the support price till the time we decide to start using t
No it can't be done. the thing is that the support contract is expiring. We
have the product licenses, but we want support contract to be reduced for
lesser number of people.
Now they say, that this can't be done and the product license will be
terminated if we want this. The thing is that Oracle
One should alos remember that on some products Oracle has a minimum number of
users, If you don't have that many, well too bad!!
Dick Goulet
Reply Separator
Author: Steven Lembark <[EMAIL PROTECTED]>
Date: 8/14/2002 6:08 AM
-- John Weatherman <[EM
Keep in mind, you end up having to pay the purchase price again. So
yes, the maint cost goes down, after paying the new inflated setup
cost. We looked at the "let it expire" approach carefully...
John P Weatherman
Database Administrator
Replacements Ltd.
-Original Message-
Sent: Wedn
-- John Weatherman <[EMAIL PROTECTED]>
> Naveen,
>
> I can't say if it's a global policy or not. However in my last life,
> we initially purchased ALL modules assuming about 2000 users. We ended
> up with only a handful being implemented and closer to 600 users. Oracle
> pulled the same "you
Naveen,
I can't say if it's a global policy or not. However in my last life,
we initially purchased ALL modules assuming about 2000 users. We ended
up with only a handful being implemented and closer to 600 users. Oracle
pulled the same "you can't reduce licensing" stunt with us. Of course
I
Hi All,
We bought a license for a few components of Oracle 11.0.3. For different
products we bought license for different number of users depending upon the
requirement we anticipated at that time. But due to some problems we could
not implement all the modules. Now our support is expiring in 2 w
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