Re: [otrs] Text box sizes

Hi Jim, On Sat, Mar 08, 2003 at 12:35:48PM +, Jim Wight wrote: > Is there a reason why the Text box width for answers, forwards and > bounces is 80, whereas it is 60 for notes and phone calls? I'd prefer > them all to be the same, preferably 80, or configurable. > > I wanted to cut and paste

Re: [otrs] Closed/Solved ticket notification ?

Hi Mark, On Thu, Mar 06, 2003 at 12:54:47PM +0100, Mark N. wrote: > Is there some way to setup OTRS, so the customer of ticket gets an email > when his ticket is closed (succesful or not) ? The current CVS version supports this. It's configurable for each queue. > Mark Martin -- Martin Eden

Re: [otrs] Notes Presence

Hi Paul, On Fri, Mar 07, 2003 at 01:27:31PM -0800, Paul Trebilco wrote: > One feature suggestion, when a note is added to a case, the note is > displayed as either a thread in the message view, or by title > in the history. In certain environments, notes can play a critical > part in how cases a

AW: [otrs] install v1 with rpm

> but i have in the /opt- directory 2 directories (1 otrs and 1 OpenTRS) > i will delete the /opt/OpenTRS directory and changed in httpd.conf > all OpenTRS-words to otrs, i think thats much better, but i don't > know why i have this /opt/OpenTRS directory It's a just remainder of previous 0.x ve

Re: [otrs] install v1 with rpm

Hi Sven, On Mon, Mar 10, 2003 at 04:12:57PM +0100, Wily E. Coyote wrote: > NO, i don't think so , because all entries in httpd.conf and > suse-include.conf are o.k., > but i have in the /opt- directory 2 directories (1 otrs and 1 OpenTRS) > i will delete the /opt/OpenTRS directory and changed in

Re: [otrs] Salutation expansion

Hi Mark, On Thu, Mar 06, 2003 at 02:10:53PM +0100, Mark N. wrote: > My salutations don't expand the > variables. > > gets expanded correctly though. > > Is this intended behavior? Is it possible to edit some template, so I > can get the other two expanded as well? is just used in the sign

Re: [otrs] install v1 with rpm

Hi Martin, NO, i don't think so , because all entries in httpd.conf and suse-include.conf are o.k., but i have in the /opt- directory 2 directories (1 otrs and 1 OpenTRS) i will delete the /opt/OpenTRS directory and changed in httpd.conf all OpenTRS-words to otrs, i think thats much better, but i

Re: [otrs] Feature Requests

Hi Jake, On Fri, Mar 07, 2003 at 01:53:27PM -0500, Covert, Jake wrote: > 1) Default Customer ticket submit return screen: > > A number of my customers have suggested that after they submit a new ticket > via the web interface, the next screen they return to should be 'My Tickets' > view rather t

Re: [otrs] install v1 with rpm

Hi Sven, On Mon, Mar 10, 2003 at 02:54:45PM +0100, Wily E. Coyote wrote: > i do the following steps > 1. rpm -e otrs-7.3 > 2. rpm -i otrs-1.0.1-01.i386.rpm > 3. DBUpate-to-1.mysql.sql > 4. SuSEconfig > 5. reboot the apache webserver > 6. rcotrs start > no errors, everything looks fine, but i can'

[otrs] install v1 with rpm

Hi Martin, i do the following steps 1. rpm -e otrs-7.3 2. rpm -i otrs-1.0.1-01.i386.rpm 3. DBUpate-to-1.mysql.sql 4. SuSEconfig 5. reboot the apache webserver 6. rcotrs start no errors, everything looks fine, but i can't start http://mydomain.com/otrs/index.pl the requested URL /otrs/index.pl was

AW: [otrs] Default Next Compose Type?!

Title: Nachricht OK ... forget it!!! My System stocked sorry. -Ursprüngliche Nachricht-Von: Marc Scheuffler Gesendet: Montag, 10. März 2003 10:07An: [EMAIL PROTECTED]Betreff: [otrs] Default Next Compose Type?! Hi it's me again ;-) Perhaps I am a little bit confu

[otrs] Default Next Compose Type?!

Title: Default Next Compose Type?! Hi it's me again ;-) Perhaps I am a little bit confused because of looking into the sources the whole weekend. Possibly a short question on "defaults for compose message" (Defaults.pm) The AgentCompose.dtl is always taking "open" (Next state of ticket).